CBA2954 090120
IWL252 Quick Merchant Operator Guide
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Charging the Battery
When does the battery need to be charged?
• On initial start-up, keep the terminal on its base for 16 hours to fully charge the battery.
• The terminal recharges its batteries each time it is placed on its base. Charging is automatic.
• It is recommended that the terminal be kept on its base when not in use, and placed back on its base after a
transaction is performed.
How can the battery be charged?
• Using the base
»
Place the terminal on its base
»
Check if the battery symbol is flashing or moving (=battery charging)
Note:
If the base is powered off for any reason, please re-connect the base to the power source, place the terminal back on
the base, and then reboot the terminal. To reboot the device press [FUNC] and [CLEAR] keys together.
Training Mode instructions
1. User enables training mode on the POS and initiates a purchase transaction
Note:
Only financial transactions can be performed whilst in training mode. Training mode can also only be
enabled when the terminal is in a ready state and when there are no reversal or advices pending.
2. Card is swiped, tapped or inserted
3. Wait for processing
Training Mode
to be completed
4. Cardholder selects their account type (if applicable)
5. Wait for transaction to be processed. A delay of 2 seconds is added at this stage to simulate the bank response.
6. The final response is displayed based on the cents received in the total amount of the POS request. For example:
APPROVED
would appear when
00
is passed in the cents field.
SIGNATURE REQUIRED
would appear when
08
is passed in the cents field.
Note:
All transactions processed in training mode will have the following printed on the receipt in place of the
Merchant Name and Address:
****TRAINING ONLY ****
NOT A VALID TRANSACTION
Support
For support, please call the dedicated CommBank merchant helpdesk on
1800 022 966
, 24 hours a day, 7 days a week.
When calling the Helpdesk, please make sure you have the following information ready.
• Terminal ID (located at the top of your merchant receipt)
• Trading name
• Trading address
• Trading phone number
For authorisations on all over floor limit manual debit card transactions, please call
1800 813 700
.
For authorisations on all over floor limit manual credit card transactions, please call
13 26 36
.
For stationery orders please visit
https://eftposstationery.evolveshop.com.au
or call
1800 230 177
.
For more information on this terminal and other CommBank merchant services, please visit
commbank.com.au/business/merchant-services
