Camrivox Flexor 500 User Manual Download Page 1

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IP Telephone
User Manual

Issue 1.5

03/04/2007

Summary of Contents for Flexor 500

Page 1: ...IP Telephone User Manual Issue 1 5 03 04 2007 ...

Page 2: ...cknowledged Copyright 2007 Camrivox Ltd all rights reserved The contents of this publication may not be reproduced in any part or whole transcribed into any language or transmitted in any form or by any means electronics mechanical magnetic optical chemical photocopying manual or otherwise without the prior written permission of Camrivox Ltd ...

Page 3: ...15 Installing the software 15 Connecting the hardware 15 Configuring the Flexor 500 17 Testing your setup 20 5 Making and receiving phone calls 22 Receiving calls 22 Making calls 22 Ending calls 26 Volume 26 Making calls using CTI via an attached PC 26 6 Using advanced phone features 28 Putting a call on hold 28 Transferring calls 28 Do not disturb 30 Call divert 30 Forward busy 31 Forward unanswe...

Page 4: ...all history 49 Using the address book 49 Call management 51 Flexor 500 Status 53 9 Advanced configuration options 54 Voice settings 54 QoS Quality of Service settings 55 Network settings 56 10 LAN Provisioning 58 Introduction 58 DHCP server configuration 58 Configuration File specification 59 LAN Provisioning error codes 61 11 Troubleshooting 62 Resetting to factory defaults 62 Upgrading the firmw...

Page 5: ...lling the software 72 13 Specification 73 14 Copyright notices 74 Camrivox 74 Table of Figures Figure 3 1 Flexor 500 LEDs and Buttons 10 Figure 3 2 Example of a typical screen 12 Figure 3 3 Flexor 500 Rear Connectors and Connections 14 ...

Page 6: ...are much cheaper than PSTN calls The Flexor 500 can receive calls from both Internet and PSTN sources Calls are made over the Internet and can be to both VoIP and PSTN destinations It is possible to configure up to four separate telephone lines so that several calls can be managed simultaneously The Flexor 500 has an hands free speaker and microphone built in and a connector for an external headse...

Page 7: ...Special messages This document uses the following icons to draw your attention to specific instructions or explanations Provides clarifying or non essential information on the current topic Provides messages of high importance including messages relating to personal safety or system integrity Getting Support For customer support please contact the company that supplied your Flexor 500 product User...

Page 8: ...nty Only use the provided power supply If the device or power supply appears damaged do not use them and contact your supplier for a replacement Keep your unit dry out of direct sunlight and away from sources of heat Emergency calling While the Flexor 500 contains features designed to facilitate emergency calling Camrivox Ltd does not guarantee it is suitable for this purpose and is not liable for...

Page 9: ...e User Guide 9 3 Getting toknow the device Parts check Your package should arrive containing the following 1 Flexor 500 body 2 Handset 3 Handset cable 4 Ethernet cable 5 Power Supply 6 Voice Connect CD 1 2 3 4 5 6 ...

Page 10: ...set Socket Menu selection up d own Received Made Calls idle sc reen Volume During call Toggle Do Not Distu rb Lit when Do Not Distu rb active Cancel Backspace Delete Toggle mute lit when active Toggle headset lit when active Toggle handsf ree lit when active Hold current call Lit when voicemail waiting Call Status Green Available Red Active Red Flash Call held Green Flash Incoming Call Red Green F...

Page 11: ...Puts the current call on hold Press this again to return to the call Button LED Mute button Pressing this mutes the audio The button is illuminated when the audio is muted Button LED Headset button This button selects the optional headset for audio The LED is illuminated when the headset is in use Press this to answer an incoming call using the headset or to hang up any call using the headset Butt...

Page 12: ... has light text on a dark background and is referred to as the title bar The bottom line of the screen has text that relates to four of the buttons These buttons are referred to as the Soft Keys in this document These are used for different purposes in the various screens In the current example only two of the four soft keys have functions associated with them Data Input The numeric keys are used ...

Page 13: ...ext characters to be entered Spaces are entered using the 0 key Audio Source In a similar way to the data entry mode there are icons shown on the right of the title bar These are used to indicate the currently active audio source Icon Function None No audio active Audio uses the speaker Audio uses the headset Audio uses the handset The audio source is also shown using the headset and speaker LEDs ...

Page 14: ... supply using the supplied power cable LAN Connects to your LAN Ethernet switch using the supplied Ethernet cable PC Connects to your PC using an Ethernet cable The handset is connected to the right side of the device using the cable provided In addition to the rear panel there is a connector on the side for a headset This takes a 2 5 mm jack plug with the wiring starting from the tip as follows M...

Page 15: ...ce to the power outlet and your computer s network The single page Installation Sheet provided in the packaging with the Flexor 500 should be referred to for instructions and help on cabling For detailed connection information see Figure 3 3 Flexor 500 Rear Connectors and Connections on page 14 If your LAN Ethernet switch has a spare connection then connect the Ethernet cable from this connection ...

Page 16: ...ess of this process It initially shows the Flexor logo and then shows a screen similar to the one below During this process the line LEDs will flash alternating between red and green There are four stages to the process to detect settings Each stage shows OK when it has passed or Fail if an error occurs The section Troubleshooting on page 62 provides details of what to do if this occurs The Ethern...

Page 17: ...ll stop at the SIP account stage and then display a screen with the management web page details The web page URI has the form shown but the exact address depends on your network settings In this case the device needs to have the account configured from the management web pages as described below Configuring the Flexor 500 This section describes how to configure the Flexor 500 using the Flexor 500 ...

Page 18: ...diagnostic message please see Troubleshooting on page 62 Step 1b Accessing the web pages using VoiceConnect Assuming VoiceConnect application from the supplied CD is installed and running once the Flexor 500 and PC are on the same network and powered up the following dialog box will be displayed after a short time up to 30 seconds Click on Configure Now Step 2 Configuration pages Having followed s...

Page 19: ...to automatically detect which country you are in as shown below If you wish you can override this setting by choosing an alternative country from the Region or country pull down menu Once you are happy with your country selection click on Next Step 4 Configure your VoIP account Now you must configure your VoIP account settings so that you can make VoIP calls over the Internet Choose the name of yo...

Page 20: ...the only configuration tasks that are required in order to begin using your Flexor 500 You should now be able to make telephone calls For more information about the Flexor 500 management web pages refer to Managing the device using web pages on page 30 Testing your setup Once you have connected the device and configured it you should check the following to ensure that everything is working correct...

Page 21: ... this PC To do this open a web browser and type the URL of any external website such as http www yahoo com Make a test telephone call to see that all is working Refer to Making and receiving phone calls on page 22 for details If any of the above checks have failed then refer to Troubleshooting on page 62 for more information ...

Page 22: ...ressed then the call will be redirected The redirection will occur after a user specified number of seconds See Call management on page 51 for further details If a call is received in the middle of another call with he call waiting feature enabled the screen will show the incoming number and possibly the name and the line button for the incoming call will flash green You can switch between the two...

Page 23: ...in this can be synchronized from Microsoft Outlook using the Voice Connect application Entries can also be added using the Flexor 500 web pages and from the call history from an incoming call The address book is held in permanent memory within the device and is able to hold up to 300 entries The web pages provide an alternative interface to the same list of names To make a call using the address b...

Page 24: ...rt of the name as in the example below It would also be possible to search on the surname by pressing 5 and then 6 for JO In this case there are three possible matches Pressing another number to match the third letter immediately reduces the list to the single match If you type the wrong number and there are no matches then press the Cancel button to reduce the length of the search string It is al...

Page 25: ...call lists The lists are presented with one entry on the screen The up down keys are used to go to the previous and next entries in the list Each entry shows the number dialled and the name if this was found in the address book plus the date and time of the call The soft keys provide options to add the number to the list of contacts if it has not been added delete the call from the list and to cal...

Page 26: ...ng the Mic and Spkr soft keys Any changes are applied immediately for the current call but the previous settings will be used for future calls An option is provided to store the current volumes for use in future calls Separate volumes are stored for the microphone and speaker There are separate volume settings for the headset handset and speakerphone The volume adjustment is applied to the current...

Page 27: ...k to Dial Click to Dial is a feature that enables you to dial any phone number or SIP URI that is on your Windows desktop For example you could have received a phone number in an email or found it on a web page To use the Click to dial feature follow the procedure below Highlight the phone number on the screen and copy it to the clipboard usually by pressing Ctrl C or right clicking and choosing C...

Page 28: ... of an existing call In both cases the current caller is placed on hold by selecting a different line using the line buttons In the first case a call is in progress on one line A second call arrives on another line The line button for this line flashes green to indicate the incoming call Press the flashing line button to put the first call on hold and answer the new call The second case is where a...

Page 29: ...o the transferee and confirming they wish to receive the transferred call press the Xfer soft key to connect the other two parties During an attended transfer there is an option to switch between the original call and the transferee using a Swap soft key There is also a Cancl soft key to cancel the transfer and return to the caller Blind transfer A blind transfer is easier than an attended transfe...

Page 30: ...abled by examining the LED indicator next to the button This is illuminated when the feature is enabled Call divert It is possible to divert all incoming calls to a different telephone extension or number This feature is accessed through the call features menu item The number for call divert can be selected from the contacts list using the Addr soft key or entered directly When the settings are co...

Page 31: ... but are only applied when the extension is busy Forward unanswered This feature allows incoming calls to be diverted automatically to another extension after a delay if the call is not answered It is configured from the call features menu option This is similar to the previous screens but with an extra field to enter a delay in seconds The up down keys are used to switch between the fields to ent...

Page 32: ...the conference answers the call you are connected to them with the original caller on hold The soft keys provide options to switch between the users during the conference There are three possible states during the conference process Three way conference Talking to first person Talking to second person In each of these states there are soft keys to switch to the other states The example below shows...

Page 33: ...u The call option provides the ability to call the voicemail number to retrieve and manage the messages Call list During a call it is possible to view the state of each of the four lines This is accessed through the Calls soft key The list shows each line with the current state and the number where appropriate If a match is found for the number in the contacts list then this is converted into a na...

Page 34: ...ncoming call arrives An indication of the incoming call is provided through the line buttons and it is possible to switch between the two calls There is an option on the call features menu to disable this feature This could be useful if a call should be forwarded to another person rather than answered when the line is busy Use the Call Waiting option on the call features menu to disable call waiti...

Page 35: ...vice 3 Region settings 4 Screen settings 5 Volume settings 6 Ringer options 7 SIP Account 8 Firmware 9 VLAN In addition there is separate menu option for diagnostics This is also described in this section Network settings The network settings are usually configured automatically In some cases there can be problems with the default settings The network screen allows a user to select a different net...

Page 36: ...een entered press OK to return to the mode selection and then Apply to apply the new settings This can take a few seconds Quality of Service The QoS settings are advanced options intended to improve the call reliability In most cases the default settings should be kept unless the ITSP suggests an alternative configuration If the Flexor 500 is connected between your LAN Ethernet switch and your PC ...

Page 37: ...lues have been set use the Apply soft key to store the new settings Region The region settings cover the country code time zone and time format These may have been set by your ITSP A typical example of the settings is shown below The list of regions has most countries included Use the Time soft key to view a list of time zones and the 12 24 soft key to choose between 12 and 24 hour time display Th...

Page 38: ...e applied before the change will be observed Volume The volume screen provides a number of options related to the audio configuration The main settings provide options to set the microphone and speaker gain settings These range between 1 quiet and 10 loud These are the default volume settings used for future calls The volume can be adjusted for a particular call while it is progress using the up d...

Page 39: ...e first three have a high bandwidth and the last has a low bandwidth The State soft key enables or disables the use of a codec The Pref soft key allows the selected codec to be set as the preferred one to use A codec cannot be disabled while it is preferred DTMF If your device has not been pre configured by your service provider there may be an option to select how DTMF tones are sent This setting...

Page 40: ...device is also used as the default for making calls when a number is dialled with the phone still on the hook SIP accounts The accounts are managed through the web pages as described on page 46 The menus provide options to view the configured accounts and check the status and settings There is a page with a list of the SIP accounts with an option to select an account This leads to a detail screen ...

Page 41: ...d to download this This provides a confirmation screen before downloading and installing the new firmware The new firmware is downloaded from the Internet A progress indicator is shown during this process If an error is detected in the downloaded data then the download stops and an option is available to retry the download During the firmware update you must not remove power from the Flexor 500 or...

Page 42: ...btained from a service provider it should recover its settings on restarting otherwise the account setting will have to be entered again If there are specific settings that you wish to keep then the web page configuration provides the ability to select what is reset and what is preserved VLAN The Flexor 500 supports the IEEE 802 1Q standard for dividing a physical network into virtual networks or ...

Page 43: ... and DNS addresses are also reported along with the status on the connection to them The More option shows further diagnostic information regarding the Internet connection This includes LAN and PC connections DHCP detailed settings NAT configuration In addition there is a Voice diagnostics screen showing details of the SIP accounts This can also be accessed from the Settings menu and provides a li...

Page 44: ...ernet port on the same local network A web browser installed on the PC The procedure to follow to access the pages is different depending on the operating system of your PC From a Windows PC using VoiceConnect To access the Web pages from a Microsoft Windows PC with the Voice Connect application installed follow the procedure below 1 From the PC double click on the Voice Connect icon in the Quick ...

Page 45: ...pages This page is divided into two areas Messages area Configuration area Messages area The Messages area is the area where important status information is displayed Examples of status messages appearing in this area are Information on whether or not your VoIP connection is operational If it is not working a link is provided to help diagnose any problems If a new software upgrade is available for...

Page 46: ...dow is displayed Refer to the following section to manage your accounts Modifying VoIP accounts To modify your current VoIP accounts follow the procedure below To select a new VoIP provider select the new provider from the drop down list box The Account Settings fields are automatically updated with the details of the selected provider Edit the fields individually as required It is possible to cha...

Page 47: ...hat you use the Configuration wizard to create a new account To use the Configuration wizard click on the here link on the Accounts page The following page is displayed Refer to Step 4 Configure your VoIP account on page 19 for the procedure to follow to create your account using the Configuration wizard To enter the new account settings manually click on the Manual Setting link The following wind...

Page 48: ...e on subsequent web pages The time can be displayed in 12 hour or 24 hour format Time zone for the region where you are using the device Setting the region The region where you are using the device is setup when you first configure the device and so you should normally not need to change this setting See Step 3 Select your country on page 19 To set the region or country where you are using the dev...

Page 49: ... while and wish to check if you have missed any calls To view the call history for your device click on Call History from the home page The Call History window is displayed The window displays calls that you have made and calls that you have received The call history is cleared following a reboot of the device so the history contains a record of all calls made and received since the last time that...

Page 50: ...o add entries to the address book for all your contacts is to import entries from your Microsoft Outlook contacts on your PC To manually add entries to the address book follow the procedure below Click on Add in the Address book window The following window is displayed Enter the full name of the contact in the Name field This includes first name and second name Enter the phone numbers of the conta...

Page 51: ...ct can be edited If you need to change the name of the contact you will have to delete the contact See Deleting entries from the Address book on page 51 Click on Update The updated details are displayed in the Address book window Deleting entries from the Address book To delete a contact from the Address book follow the procedure below Click on the Delete link in the Address book window alongside ...

Page 52: ...he actions described above for incoming calls Setting up call divert To enable call diversion for all incoming calls enter an number from the Call Management web page in the Call Divert Number field Click on Save Settings to store the new setting and return to the home page The call diversion is then activated using the Do Not Disturb button from the device If there is no number set then the Do No...

Page 53: ...onymous calls Calls can be rejected automatically when the caller identification is not provided with the call This can be useful to reject automated calls from call centres Flexor 500 Status The Flexor 500 Status web page allows you to control various settings of the device and to view diagnostic information about the device The Flexor 500 web page is shown below The page provides a summary of th...

Page 54: ...fect your network connectivity internet telephony or voice call quality Voice settings Volume settings CODEC preference and DTMF Mode can be set from the Voice Settings menu This menu is accessed by clicking on the Voice Settings link on the home page The diagram below shows the Voice Settings menu Volume settings It is possible to change the microphone and speaker volume settings in each of 3 cas...

Page 55: ...ved by clicking Save Settings DTMF mode These settings may have been fixed by your ITSP and will not be shown in this case Change settings as follows Select either Inband or RFC2833 RTP based DTMF support by clicking on the appropriate radio button in the DTMF Mode section Changes can be saved by clicking Save Settings QoS Quality of Service settings QoS Quality of Service settings can be set from...

Page 56: ...om the Flexor 500 home page There are two modes supported by the Flexor 500 DHCP The Flexor 500 will use DHCP to dynamically allocate an address This is the default setting Manual The Flexor 500 enables you to enter all the required IP settings manually The network settings can also be controlled from the device menus which can be useful if there are networking errors and the web pages are not ava...

Page 57: ...selected is shown below In order to select Manual settings Click on the Manual radio button option An additional set of configuration options will appear Enter the network IP configuration into the appropriate fields Changes can be saved by clicking Save Settings Once you have clicked Save Settings you will be shown a page which will enable you to navigate to the embedded web pages again Click on ...

Page 58: ... will be automatically completed with the address of the DHCP server Furthermore the optional string MAC_ADDRESS will be expanded by the Camrivox device to the MAC address of the device before the URL is fetched Example boot file names are given below with their automatically completed canonical forms also shown In this example the MAC address of the device is 00 17 A2 01 02 03 and the IP address ...

Page 59: ...proxy server 5082 Stun Dtmf rfc2833 SIPMap x T x T x T 6xx 00x T 0 123456789 xxxxxxxxx MapSDP 0 Voicemail 1 Codec PCMU PCMA G726 32 G729 Country United Kingdom StunSym 1 End S SE EC CT TI IO ON N U US SE ER R Version 1 Username 2002542 Password 1234 Name Test Auth Name End Section Provider Field name Mandatory or Optional Description Version M Must be set to 1 Name M Friendly name of service to be...

Page 60: ...ression MapSDP M Boolean 0 or 1 Use STUN to map ports in SDP or not Voicemail M Telephone number for voicemail Codec M List of codecs to support in order of preference Country M Name of country StunSym M Boolean 0 or 1 Disables STUN when symmetric NAT detected End M Each section must be terminated with End Section User Field name Mandatory or Optional Description Username M SIP user name Password ...

Page 61: ...uration file from server check the boot file name for errors and that the HTTP server is correctly serving the file H2 Response from HTTP server was not HTTP H3 HTTP server did not reply with 200 OK H4 Temporary problem storing configuration file in RAM T1 Failed to connect to TFTP server T2 TFTP GET failed while retrieving configuration file check the boot file name for errors and that the TFTP s...

Page 62: ...r 500 option from the main management web page Select Reset Settings in the top of the window The following window is displayed To reset the device to its factory default state click on Reset and Restart If you would like to keep some of the settings you have configured for the device click on the check box alongside the setting that you want to preserve and then click on Reset and Restart The web...

Page 63: ... page 40 for details of installing firmware updates directly from the device From the web pages you can check if there is a firmware update available and if there is an update you can download and install the firmware on the device Alternatively you may receive a new firmware notification in the messages area as shown below In this case click here in the sentence Click here for more information an...

Page 64: ...pdate NOW to continue with the firmware update process Step 3 Firmware update in progress During the firmware update do not remove the power or disrupt the Internet connection to the Flexor 500 A window will first show the progress of the firmware download from the Internet It will then show the progress of the firmware update on the Flexor 500 Warning ...

Page 65: ...ectly The tests include Perform a network check of all network connections including the Gateway and DNS Gateway LAN port and PC port check DHCP server check NAT check VoIP Account information check To perform the diagnostic checks follow the procedure below Select the Flexor 500 option from the main management web page Click on the Diagnostics link at the top of the window After a short pause whi...

Page 66: ...vice provider If you have a PC connected to the PC port of the Flexor 500 check that it can access the Internet If the problem persists contact your Internet Telephony Service provider IP address not set The network settings require an IP address to be dynamically allocated Check the network settings and also that the DHCP server is configured to provide an address SIP not configured The cables ar...

Page 67: ... address for the gateway Registering VoIP not available The Flexor 500 is plugged in correctly however there is a problem contacting your Internet Telephony Service provider If you have a PC connected to the PC port of the Flexor 500 check that it can access the Internet If the problem persists contact your Internet Telephony Service provider ...

Page 68: ...runs on any Microsoft Windows PC running the Microsoft NET 2 0 framework Most modern PCs already come with NET pre installed but if missing it can be installed automatically during the installation process from the CD supplied Installing the Voice software To install the Camrivox Voice Connect software follow the procedure below Step 1 Turn on your computer Insert the Voice Connect CD in your CD R...

Page 69: ...led on your PC The installation may take some time to complete Step 2 Once the NET Framework is installed or if you do have the NET Framework installed the Voice Connect Setup Wizard window is displayed Click on Next to begin the installation of the Voice Connect software Note ...

Page 70: ...t if you are happy with the settings shown in the window To change the settings Click on Browse to choose a new installation directory Click on Disk Cost to view the amount of disk space used by the software Click on Everyone if you wish to install the Voice Connect software for all users of the PC ...

Page 71: ...ming that the installation has been successful Click on Close to close the window To use Windows Update to check for critical updates to the NET Framework start Internet Explorer and choose Tools Windows Update Step 6 The Voice Connect application will now automatically start The first time that the application runs you may see a warning similar to this from Windows Firewall or other firewall soft...

Page 72: ...device For more information refer to Connecting the hardware on page 15 Uninstalling the software There are two ways to uninstall the Voice Connect application You can insert the installation CD a second time and a window will appear asking if you wish to remove the application Alternatively the Voice Connect application can be removed by going to the Windows Control Panel going to Add Remove prog...

Page 73: ...que Camrivox QoS features to prioritise voice traffic over PC data traffic Power On Self Test POST and diagnostics Voice algorithms and protocols SIP RTP SDP VAD CNG G 168 echo canceller AEC Packet Loss Compensator G 711 G 726 G 729 Adaptive Jitter Buffer DTMF detection generation and relay PBX features Call hold transfer blocking conference and forwarding Call history Caller ID IP features DHCP c...

Page 74: ... Copyright 2007 Camrivox Ltd all rights reserved The contents of this publication may not be reproduced in any part or whole transcribed into any language or transmitted in any form or by any means electronics mechanical magnetic optical chemical photocopying manual or otherwise without the prior written permission of Camrivox Ltd ...

Page 75: ...ease contact vocal vovida org 4 Products derived from this software may not be called VOCAL nor may VOCAL appear in their name without prior written permission of Vovida Networks Inc THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE TITLE AND NON INFRINGEMENT ARE DISCLAIMED...

Page 76: ...re without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE INTERNET SOFTWARE CONSORTIUM AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE INTERNET SOFTWARE CONSORTIUM OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENT...

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