Page | 19
Troubleshooting Your Appliance
GENERAL TROUBLE SHOOTING
Inspect the burners at least once a year or immediately if any of the following conditions occur:
• The smell of gas.
• Flames appearing mostly yellow. (Some yellow at the tips is OK.)
• The appliance will not get hot enough.
• Burners make a snapping noise after lighting.
SPIDER AND INSECT WARNING
Spiders and insects can nest in the burners of this and other appliances, which could
disrupt gas flow. This dangerous condition could cause a fire behind and beneath the
valve panel, damaging the grill and making it unsafe to operate. We recommend you
check the appliance and remove any spiders, insects and webs at least once a year to
reduce this risk.
WHEN TO LOOK FOR SPIDERS
You should inspect the appliance once a year or immediately after any of the following conditions occur:
1. The smell of gas in conjunction with the burner flames appearing yellow.
2. The appliance does not reach temperature.
3. The burners make popping noises.
BEFORE CALLING FOR SERVICE
If the appliance does not function properly, use the chart below before contacting your dealer for service.
You may save yourself the cost of a service call. Troubleshooting is for general purposes only. If the
problem still exists, contact your dealer or the nearest authorized agency for service.
Problem:
Possible Causes and Solutions:
Appliance will not light
•
Is your gas supply turned on?
•
If this is an LP (Propane) appliance, is there gas in your tank?
Check your gas level.
•
Is one of your burners turned on? Allow up to 5 seconds of gas
flow to ignite.
- You should hear a snapping sound when you turn the knob.
Flare-ups
•
Check flame tamers and cooking grates for excess food or
grease build-up.
•
Ensure appliance is not placed directly in the path of wind.
Be sure drip tray is clean (do not use aluminum foil on drip tray).
Note: Some flare-ups may be inevitable if cooking greasy
foods.
Yellow flames
•
Check the burner inlet for obstructions, particularly at air inlets
for each burner.
•
Appliance may be in an area that is too windy.
