Trouble Shooting
Problem
What Should I do?
No power
Press Power button to turn on the speaker
Ensure the Speaker is fully charged or you have the speaker to power source
No sound or only
distorted sound
Check the Bluetooth connected device supports A2DP
Press Vol-/+ button to adjust volume
Check whether the sound output is muted. Press Power button to resume
sound out
Check whether wireless connection has been set up between the paired
device and Speaker
Cannot answer calls
Check whether wireless connection has been set up between the paired
device and Speaker
Check whether the paired mobile phone supports Bluetooth profile HFP
I cannot control the
music from my
Speaker
Ensue your Bluetooth device supports AVRCP
Press Bluetooth button to resume music
Music does not
resume after hanging
up a call
Ensure you have paired the speaker correctly with your Bluetooth device
(Paring the OontZ XL with a Bluetooth Device (First time connection)
Resume music play on the Bluetooth connected device
I cannot find
OontZ XL on the
Bluetooth device
Make sure you have enabled the Bluetooth function on the device paired with
OontZ XL
Check whether OontZ XL is connected wirelessly with another paired device.
OontZ XL only supports one Bluetooth connection at a time
I cannot charge my
mobile devices
through the USB
socket
Check whether you have connected a USB cable to both OontZ XL and your
mobile device securely
Built-in battery of OontZ XL may be drained
Connect the speaker to AC mains
