• Your mobile device may be out of range (signal loss) and you will hear a double beep
every 15 seconds. Move back within 30 unobstructed feet of the mobile device. The
OontZ BudZ 2 will reconnect, there will be a voice prompt “
connected
”. Click the O
button to start playing again.
• Check that your OontZ BudZ 2 has a sufficient battery charge, the headphones may
not connect when the battery has a low charge. Connect the OontZ BudZ 2 to a
charging source and try again to pair and connect.
• Check the LED light to make sure it is
flashing Blue rapidly
. If it is solid blue the
OontZ BudZ 2 is already connected to another mobile device. The OontZ BudZ 2 can
be connected to one mobile device at a time. You need to disconnect the connected
mobile device then you can connect to the next mobile device. Please see
instructions on page 5.
• Your mobile device may have a temporary Bluetooth connection issue please try the
following steps which can resolve this: (continued next page)
Troubleshooting & Customer Support
OontZ BudZ 2 will not turn on
For assistance with questions or any issue with your OontZ BudZ 2 that is
not answered in the troubleshooting tips below, please contact us by
visiting:
TheOontZ.com/support
and filling out our customer service form.
• The battery may have become fully drained. Charge the OontZ BudZ 2 using a USB
wall charger from a Smartphone/iPhone or tablet for at least 15 minutes, then press
the button to turn the OontZ BudZ 2 on. Then continue charging the battery.
Cannot pair or connect the OontZ BudZ 2 with my mobile device
Page 14
