25
Troubleshooting
Last updated: February 2, 2023 03:17. Revision #8788
If you have trouble connecting the MXN10 to your network, these steps may help to resolve the problem:
Ensure that both of the supplied Wi-Fi antennas are securely connected.
Confirm that a connected computer can access the Internet (i.e. can browse the web) using the same network.
If you have an encrypted Wi-Fi network, check that you have entered the correct key or passphrase. Remember that text-format keys are
case-sensitive.
If your MXN10 can connect to the network successfully but is unable to play particular Internet Radio stations, it may be due to one
of the following causes:
The station is not broadcasting at this time of the day (remember it may be located in a different time zone).
The station has reached the maximum allowed number of simultaneous listeners.
The station is not broadcasting anymore.
The Internet connection between the server (often located in a different country) and you is too slow.
If you have trouble connecting the StreamMagic app to the MXN10, these steps may help to resolve the problem:
Ensure that both of the supplied Wi-Fi antennas are securely connected.
Ensure that your mobile device and the MXN10 are connected to the same network.
Ensure that you have allowed the StreamMagic app to have access to devices on your network, via your mobile devices' app settings.
Check whether any VPN or Anti-Virus app downloaded on to your mobile device may be preventing the StreamMagic app from 'seeing' the
MXN.
If you have problems with UPnP playback check the following:
Ensure your chosen UPnP server software is capable of serving the file type you are trying to access. Some servers do not serve FLAC for
instance.
The MXN can only play non DRM files. Files that have DRM controls cannot be played by the MXN. Some servers may be able to authorise
and de-crypt Microsoft PlaysForSure before then serving the content to the MXN, but this operation is not guaranteed as it is purely a
function of the server.
If attempting to play 24-bit WAV or FLAC content a wired Ethernet connection is normally required for reliable operation due to bandwidth
considerations.
Check that the MXN is capable of playing back the file type you are trying to access.
If you have problems with USB Media playback check the following:
Check that the MXN is capable of playing back the file type you are trying to access.
For USB Media, the MXN can only play non DRM files. Files that have DRM controls cannot be played.
Check that your device does not require more than 1A if it is powered from the USB socket itself.
Check your device format is supported by the MXN.
The way you organise your USB media affects how efficiently the MXN can browse the content. A good practice is to create folders for
Artists within which you should have subfolders for each Album which then contain the tracks for that Album. Libraries with thousands of
tracks in one folder will progressively slow down the MXN's media browsing.
There is no power:
Ensure the AC power cord is connected securely.
Ensure the plug is fully inserted into the wall socket and is switched on.
Check fuse in the mains plug or adaptor.
