Cambium Networks PMP 450, Planning Manual

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PMP 450 Planning Guide
Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this procedure to investigate
and report:
1
Search this document and the software release notes of supported releases.
2
Visit the support website. http://www.cambiumnetworks.com/support
3
Ask for assistance from the Cambium product supplier.
4
Gather information from affected units such as:
•
The IP addresses and MAC addresses.
•
The software releases.
•
The configuration of software features.
•
Any available diagnostic downloads.
•
CNUT Support Capture Tool information
5
Escalate the problem by emailing or telephoning support.
See ‘Contacting Cambium Networks’ for URLs, email addresses and telephone numbers.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from the support
website.
Warranty
Cambium’s standard hardware warranty is for one (1) year from date of shipment from Cambium or a Cambium
distributor. Cambium warrants that hardware will conform to the relevant published specifications and will be free
from material defects in material and workmanship under normal use and service. Cambium shall within this time,
at its own option, either repair or replace the defective product within thirty (30) days of receipt of the defective
product. Repaired or replaced product will be subject to the original warranty period but not less than thirty (30)
days.
To register PMP products or activate warranties, visit the support website.
Extended warranties are available for PMP products. For warranty assistance, contact the reseller or distributor.
pmp-0047 (March 2014)
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