12
TROUBLESHOOTING GUIDE
Should you experience difficulties in the use of this player, please refer to
the following chart.
Fault
Cause
Solution
Unit cannot be
operated.
Unit crashes and
“hangs”
Disconnect from the mains for around 5
seconds. Then switch the unit on again.
No audio signal
via the Bluetooth
connection
Speaker is not
paired to the audio
source.
Check whether a connection exists. If
necessary, pair the speaker again to
the audio source.
Volume too low
Increase the volume on the speaker
Increase the volume on the the audio
source.
Speaker cannot
be connected
Pairing does not
work
Check whether the audio source
supports the A2DP protocol
Audio source is
switched off
Switch on the audio source
Bluetooth is
switched off at the
audio source.
Switch on the Bluetooth function in the
audio source.
Bluetooth version is
not supported.
Use a different playback unit.
Poor sound
quality from a
Bluetooth
®
device
Bluetooth device
is almost out of
range of the
HFG509BTN
Move your Bluetooth device
closer to the HFG509BTN
Remote control is
not functioning
properly.
Low battery.
Replace the battery with correct type
CR2032
Remote Control
is not pointed
to ward the IR
window
Point the Remote Control to ward the
unit IR window, use with in 10 feet of
the unit.
