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49-7000085 Rev. 0
TROUBLESHOOTING
TIPS
Problem
Possible Cause
What To Do
Oven will not start
A fuse in your home may be blown or
the circuit breaker tripped.
Replace fuse or reset circuit breaker.
Power surge.
Unplug the microwave oven, then plug it back in.
Plug not fully inserted into wall outlet.
Make sure the 3-prong plug on the oven is fully
inserted into wall outlet.
Door not securely closed.
Open the door and close securely.
Control panel lighted, yet
oven will not start
Door not securely closed.
Open the door and close securely.
Start/Pause button not pressed after
entering cooking selection.
Press
Start/Pause
.
Another selection entered already
in oven and Cancel/Off button not
pressed to cancel it.
Press
Cancel/Off
Cooking time not entered after pressing
Cook Time.
Make sure you have entered cooking time after
pressing
Cook Time
.
Cancel/Off was pressedaccidentally.
Reset cooking program and press
Start/Pause.
Food weight not entered after selecting
Auto Defrost or Fast Defrost.
Make sure you have entered food weight after
selecting
Auto Defrost
or
Fast Defrost
.
Food type not entered after pressing
Auto Cook.
Make sure you have entered a food type.
CONTROL LOCKED appears
on display
The control has been locked.
Press and hold
Mute On/Off
for about 3
seconds to unlock the control.
OVEN TOO HOT FOR
SENSOR COOKING---USING
ALTERNATE METHOD
appears on display
One of the sensor cooking buttons was
pressed when the temperature inside
the oven was greater than 200°F.
These features will not operate when the oven
is hot. The oven will automatically change to
cook by time (follow the directions in the display)
or once the oven is cool enough, the sensor
features will function normally.
Floor of the oven is warm
even when the oven has not
been used
The cooktop light is located below the
oven floor. When light is on, the heat it
produces
may make the oven floor get
warm.
This is normal.
You hear an unusual low-tone
beep
You have tried to change
the power
level when it is not allowed.
Many of the oven’s features are preset and
cannot be changed.
Oven emits a smoky odor and
gray smoke after using the
Bake feature
Oils on the stainless steel cavity are
burning off after using the Bake feature
the first few times.
This is normal.
Food browns on top much
faster than on the bottom
Rack has been placed in the “high”
position.
Always use the rack in its “low” position.
Oven temperature fluctuates
during cooking
The cooking element cycles on and off
to maintain the oven temperature at the
desired setting.
This is normal.
Vent fan comes on
automatically
The vent fan automatically turns
on
to protect the microwave if it
senses
too much heat rising from the cooktop
below.
This is normal.
During Bake, Roast or Fast Bake
(after preheating), the vent fan
will
automatically come on to cool the oven
components.
This is normal.
SENSOR ERROR appears on
the display
When using a Sensor feature,
the door
was opened before steam could be
detected.
Do not open door until steam is sensed and time
is shown counting down on the display.
Steam was not detected in a maximum
amount of time.
Use
Cook Time
to heat for more time.
Troubleshooting Tips...
Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service.
