Cadillac 2013 CUE, Removal Procedure

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CUE Touch screen Removal Procedure Introduction
Early (prior to 2017) CUE touch screens have serious reliability issues.
Common problems include spider cracks, dead touch screens, and unresponsive,
(especially the lower) portions of the touch screen. Under warranty, your repair
cost is covered, but afterwards? You’re on the hook.
Dealerships do not repair the CUE Control Assembly; they swap it out after
charging you upwards of $2000, returning the defective unit to a repair center for
someone else to perform the touch screen replacement.
Several companies offer a core replacement service for the entire CUE
Control Assembly, which means you still have to remove it from the dash and re-
install it when the new one arrives. Meanwhile, you’re left with a car in pieces.
Why pay for the whole assembly when the only thing needed is a new
component? Replacement touch screens are available online for as low as $30, all
the way up to a $400 kit, which includes trim removal tools. My trim removal tool
kit cost less than $40. . .
There’s got to be a better way. . . and now there is.
With a few simple hand tools, you can replace the touch screen by yourself,
saving a lot of money in the process.
Touch screen replacement isn’t black magic
or rocket science; it’s actually pretty easy. (Shh . . . dealerships and aftermarket
CUE Control Assembly vendors would rather you believe you have to be a
technician to do it.) If you take your time and follow this procedure, you’ll be able
to do this in a few hours.
This guide is written specifically for the SRX, but the touch screen replacement
portion of it is applicable to all CUE-equipped Cadillacs that use the common
Radio Control Assembly.