Black plate (34,1)
Cadillac Limited Warranty and Owner Assistance Information - 2011
34
Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.
Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager,
contact the
owner of the dealer facility
or
the general manager.
STEP TWO:
If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help
contact the Cadillac
Customer Assistance Center
by
calling 1-800-458-8006. In Canada,
contact GM of Canada Central
Office by calling 1-800-263-3777:
English, or 1-800-263-7854: French.
For resolution of issues related to
the Cadillac Professional Vehicle,
contact 1-800-43-FLEET
(1-800-433-5338).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top
of the instrument panel on the
driver side, and visible through
the windshield.
.
The dealer name and location
.
The vehicle delivery date and
present mileage
When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern.
