Cadex C8000, User Manual

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C8000 Battery Testing System User Manual
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Cadex BatteryLab
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3.15 Troubleshooting
3.15.1.1 Communication Issues
Frequent disconnections between the PC and a C8000 can be
caused by a duplicated TCP/IP address on the network.
1. From the
C8000
menu, select
Data Monitor
and verify that
the C8000 and BatteryLab are communicating. If nothing is
displayed, they are not communicating. You can copy and
paste the information in the
Data Monitor to an e-mail if
you need to share the information with your network
administrator.
2. Ensure that the C8000 is properly connected to the
network. At the back of the C8000, the Ethernet port
should have a solid light and a blinking light. The solid
light indicates that the unit is connected to the network and
the blinking light indicates that data is being transferred
over the network. (The LED is beside the Ethernet port on
the back of the C8000).
3. Your network administrator can also ping (see Ping the
Network to Check for Available IP Address) the C8000 to
make sure it is communicating properly with the network.
4. If the C8000 is disconnecting and connecting frequently,
resolve IP Address conflicts with other devices (duplicated
IP address) on the network.
3.15.1.2 Frozen Keyboard and LCD Display
The keyboard and display on the C8000 may stop functioning if
the Ethernet cable is disconnected and reconnected from the PC,
the local network hub, or the C8000 while the C8000 is on. To
solve this problem, recycle the power on the C8000.
3.15.1.3 Check IP Addresses
See Add IP Addresses for C8000s on Your PC .
Check for duplication in the
IP Address Manager
window.
Review the topics under TCP/IP Settings .
3.15.1.4 DAO Error
If a DAO (Data Access Object) error message appears, it results
from one of two cases:

A corrupt BatteryLab database; or

Folder permissions for \batlab have been reset to their
defaults and are preventing users from accessing the
database.