4
DEMETRA
EN
4
WARRANTY CONDITIONS
The company guarantees the product,
with the exception of elements subject to normal wear
listed below, for
a period of
2 (two) years
from the date of purchase attested by:
• a document to serve as proof of purchase (invoice and/or receipt) that shows the name of the vendor and
the date on which the purchase was made;
• forwarding of the completed certificate of guarantee within 8 days of purchase.
Furthermore, the product must be installed and started by specialised personnel who must, where provided,
issue a declaration of conformity of the plant and of the proper functioning of the product, for the warranty to
be valid and effective.
We recommend testing the product before completion with the relative finishes (claddings, painting of walls,
etc.).
Installations not meeting the current standards, improper use and lack of maintenance as expected by the
manufacturer, void the product warranty.
The guarantee is valid on the condition that the instructions and warnings contained in the use and maintenance
manual are observed, and therefore the product is used correctly.
The replacement of the entire system or the repair of one of its components does not extend the guarantee
period, and the original expiry date remains unchanged.
The guarantee covers the replacement or free repair
of parts recognised as being faulty at source due to
manufacturing defects
.
To benefit from the guarantee, in the event of a fault, the customer must have the guarantee certificate and
present it with the proof of purchase document to the Technical Assistance Office.
The guarantee does not cover malfunctions and/or damage to the appliance that arise due to the following
causes:
• Damage caused during transportation or relocation.
• All parts that develop faults due to negligence or improper use, incorrect maintenance, installation that does
not comply with the manufacturer’s instructions (always refer to the installation and use manual provided with
the appliance).
• Incorrect dimensioning with regards to the use or faults in the installation or failure to adopt the necessary
devices to guarantee proper execution.
• Improper overheating of the equipment, use of fuels not conforming to the types and quantities indicated in
the instructions provided.
• Further damage caused by incorrect user interventions in an attempt to fix the initial fault.
• Worsening of the damage due to the continued use of the equipment by the user, once the defect has been
noticed.
• In the presence of a boiler, any corrosions, incrustations or breaks caused by water flow, condensation,
hardness or acidity of the water, improperly performed descaling treatments, lack of water, mud or limescale
deposits.
• Inefficiency of chimneys, flues or parts of the plant affecting the equipment.
• Damage caused by tampering with the appliance, atmospheric agents, natural disasters, vandalism,
electrical discharges, fires, faults in the electric and/or hydraulic system.
Also excluded from this guarantee are:
• Parts subject to normal wear such as gaskets, glass, claddings and cast iron grids, painted, chrome-plated or
gilded parts, handles and electric cables, bulbs, indicator lights, knobs, all parts which can be removed from
the hearth.
• Variations in colour of the painted or ceramic/serpentine parts and craquelure ceramics as they are natural
characteristics of the material and product use.
• Masonry work.
• Plant parts (if present) not supplied by the manufacturer.
Any technical interventions on the product to eliminate the above-said defects and consequent damages must
be agreed upon with the Technical Assistance Centre, who reserves the right to accept the relative appointment
or not. However, said interventions will not be carried out under warranty but as technical assistance to be
granted at part of any eventual and specific agreed conditions and in accordance with the fee in force for the
work to be carried out.
The user will also be charged for any costs incurred to remedy the incorrect technical interventions, tampering
or damage to the appliance, not attributable to original faults.
Save for the legal or regulatory limits, the guarantee does not cover the containment of atmospheric and
acoustic pollution.
The company declines all liability for any damage which may be caused, directly or indirectly, to persons,
animals or objects as a consequence of non compliance with any prescription specified in the manual, especially
warnings regarding installation, use and maintenance of the appliance.
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