Chapter 1:
Introduction
Page 1-8
FE Switch Module User Guide
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A description of the failure
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A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
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A description of your network environment (layout, cable type, etc.)
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Network load and frame size at the time of trouble (if known)
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The serial and revision numbers of all Cabletron Systems products in
the network
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The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
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Any previous Return Material Authorization (RMA) numbers
