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www.cablematters.com
Wireless AC600 Dual-Band USB Adapter
4. TROUBLESHOOTING
My computer cannot read the CD
:
Locate the CD in Explorer and copy the contents to the desktop and rename the file
Check the Microsoft Fixit Solution Center to troubleshoot problems loading software:
https://support2.microsoft.com/fixit/en-us
My computer does not recognize the adapter
:
Install the software before connecting the adapter. Check that the green LED
is active. Try a different USB port. Do not connect through a USB hub.
Check the
Control Panel
>
Network and Sharing Center
to see if the computer recognizes the adapter. Click on
‘
Troubleshoot problems
’.
Look for the adapter under the Device Manager to check the settings
Right-click to open the menu
Check with your computer manufacturer for updated USB drivers
Check Microsoft support for troubleshooting networks adapters:
http://windows.microsoft.com/en-us/windows/fix-network-adapter-problems#1TC=windows-8
A wireless USB mouse or keyboard dongle may cause interference. Try a non-adjacent USB port to test.
Disable all other wireless access or network adapters on your computer
Unplug the adapter, reboot the computer and reconnect the adapter
Consult the off-line help guide
?
of the Mediatek utility
My connection speed is too slow
:
Check the wireless speed of the router or public hotspot.
Check that nothing is blocking the adapter antenna
Check the strength of the wireless signal in the Mediatek utility
Contact
with a description of your computer model and Windows OS version
