www.cablematters.com
11
USB-
C™ Dual 4K DP Docking Station with 80W PD
3.11 Troubleshooting Tips
Check for updated drivers from your computer manufacturer
Check for Thunderbolt 3 computer updates at:
kb.cablematters.com
Dock
•
Check that the Dock is connected to AC power and that the LED is lit
•
Check that your computer is connected to the
Host
USB-C port
Cabling
•
Check that all cable connections are secure
•
Test device cables with different equipment
Computer Source
•
Check the specifications from the manufacturer to see if your computer supports
power delivery over USB-C, DisplayPort Alternate Mode, and two external displays
•
Some computers require more than 80 watts for charging or do not accept charging
over USB-C
•
Reboot the computer after making multiple changes
Connected Displays
•
Select the DisplayPort input from the display menu
•
Adjust the audio level from the computer and connected display menu
•
DP to HDMI conversion requires an active adapter
•
4K video resolution requires a 4K video card source, cable, and output display
•
Check the video resolution support list under Section 3.5 (page 7)
USB Peripheral Devices
•
USB-A or USB-C devices must support Battery Charging 1.2 to benefit from the fast-
charge function of the USB ports on the front panel
•
USB-C 3.1 device port (not Host port) is NOT compatible with USB-C adapters or
Thunderbolt 3 devices for video output or data transfer
Contact
with a description of your computer
