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Service Manual

HERMES Q

MADE IN GERMANY

Label Printer

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Summary of Contents for HERMES Q Series

Page 1: ...Service Manual HERMES Q MADE IN GERMANY Label Printer ...

Page 2: ...oducts discrepancies between documentation and product can occur Please check www cab de for the latest update Terms and conditions Deliveries and performances are effected under the General conditions of sale of cab Service Manual for the following products Germany cab Produkttechnik GmbH Co KG Karlsruhe Phone 49 721 6626 0 www cab de USA cab Technology Inc Chelmsford MA Phone 1 978 250 8321 www ...

Page 3: ...16 5 1 2 Adjusting the Winding Torques 19 5 2 Adjusting the Brake at the Label Unwinder 20 5 3 Adjusting the Label Feed Path 21 5 4 Adjusting the Printing Mechanism 22 5 4 1 Preparing the Printer for Adjustment 22 5 4 2 Aligning the Printhead to the Print Roller 23 5 4 3 Adjusting the Printhead Pressure 24 5 4 4 Adjusting the Distance of the Printhead from the Paper Guiding Edge 25 5 4 5 Adjusting...

Page 4: ...on Reference to section position illustration number or document Option accessories peripheral equipment special fittings Time Information in the display 1 2 General Safety Instructions This service manual is intended for use by qualified service and maintenance personnel For more operation and configuration information refer to the user or configuration manual Follow the general safety rules belo...

Page 5: ...ing power units Working in the immediate vicinity of open power supply components Mechanical check of power supply components Modifying circuits in the device Test the zero potential of the device parts Check the working area for possible sources of danger such as wet floors defective extension cables defective protective conductor connections Additional precautions in the case of exposed voltages...

Page 6: ...r brake adjustment at the label unwinder HERMES Qx xxx 2 cab Part No 5961092 Gauge for brake adjustment at the label unwinder HERMES Qx xxx 3 cab Part No 5961694 Standard tools Screw driver Torx size TX 10 TX 20 Allen key 1 5 mm Phillips head screwdriver size 1 Allen key 2 5 mm included Snap ring pliers ZGG 0 Snap ring pliers ZGG 1 Cylindrical dynamometer spring scale 0 10 N Cylindrical dynamomete...

Page 7: ...er supply unit has discharged 1 2 4 5 6 3 7 Figure 1 Cleaning the label sensor 1 Remove the material from the printer 2 HERMES Q6 3 Remove the rear cover 3 HERMES Q6 3 Disconnect the plug 2 from the label sensor 1 4 Loosen the screw 5 5 Hold pressed the knob 4 and pull the label sensor with the handle 6 out of the profile HERMES Q6 3 That way the distance plate 7 is pushed out of label sensor guid...

Page 8: ...ion 1 2 3 4 3 4 5 1 Data connector 2 Power connector 3 Threaded holes 4 Catching holes 5 Heating line Figure 2 Structure of the printhead Attention The printhead can be damaged by static electricity discharges and impacts X X Set up printer on a grounded conductive surface X X Ground your body e g by wearing a grounded wristband X X Do not touch contacts on the plug connections 1 2 X X Do not touc...

Page 9: ...irst unplug the power cable 8 followed by the data cable 7 Mounting the Printhead 1 First connect the data cable 7 followed by the power cable 8 2 Place the printhead into the printhead assembly and insert the pins 9 into the holes 4 3 Press down the printhead carriage and fix the printhead with the screws 6 at the carriage using the threaded holes 3 4 Clean the heating line with the cleaning clot...

Page 10: ...e 3 to the axle 1 Turn the roller to align it to the hexagonal end of the axle and push the roller further until it stops 5 Insert the ball bearing 5 in to the plate 3 and fix it with screw 6 Replacing the transport roller 1 Turn lever 10 clockwise to open the transport system 2 Loosen screw 11 3 Remove the transport roller 9 from the axle 8 4 Put the new roller onto the axle 8 Turn the roller eas...

Page 11: ...t value of the torque cannot be set 5 1 on page 16 Removal and installation of the slipping clutch is also required for replacement of a winder 1 2 3 1 Internal rewinder coupling 2 Ribbon supply hub brake 3 Ribbon take up hub coupling Figure 5 Slipping clutches Danger Risk of death via electric shock X X Before opening the housing cover disconnect the device from the mains supply and wait at least...

Page 12: ... 1 Pin 2 Spring 3 Winder axle 4 Tappet 5 Lever 6 Brake 7 Snap ring Figure 7 Brake at the ribbon unwinder 1 Unplug the printer from the electrical outlet 2 Remove the rear cover of the printer 3 Remove the snap ring 7 4 Pull the brake 6 from the winder axle 3 Ensure that the tappet 4 remains on the winder axle Reattach the tappet to the winder axle if it has been pulled off The axle profile is shap...

Page 13: ...erial from the printer 2 Remove the rear cover 3 Disconnect the plug 2 from the label sensor 1 4 Loosen the screw 4 5 Hold pressed the knob 3 and pull the label sensor with the handle 5 out of the profile HERMES Q6 3 That way the distance plate 6 is pushed out of label sensor guide 6 Push the new label sensor into the guide until it stops HERMES Q6 3 Push the distance plate 6 into the guide of the...

Page 14: ...um Configuration Manual 2 Unplug the printer from the electrical outlet 3 Detach all interface cables from the back of the printer 4 Remove all memory media from the slots 5 Dismount the rear cover 6 Unplug all plug connections 3 10 from the PCB CPU 2 7 Loosen screws 1 and remove PCB CPU 2 8 Attach the new PCB CPU 2 with four screws 1 9 Connect all cables to the PCB CPU 2 10 Mount the rear cover 1...

Page 15: ... minute until the power supply unit has discharged 1 2 1 1 1 3 4 Figure 10 Replacing the power supply unit 1 Dismount the PCB CPU 4 5 on page 14 2 Unplug the cables from the connectors 3 4 3 Loosen 4 screws 1 and remove the power supply unit 2 4 Insert the new power supply unit an fix it with the screws 1 5 Connect the cables at the connectors 3 4 6 Re mount the PCB CPU 4 5 on page 14 7 Mount the ...

Page 16: ...sum of the coupling torque and the torque of the brake Only the torque of the brake is measured when the winding axis is rotating counter clockwise For this reason measurement of the torques at the rewinders are required in both directions The method of measurement differs for the various types of slipping clutches Measurement of the winding torques at the transfer ribbon rewinder and unwinder pag...

Page 17: ...he device from the mains supply and wait at least one minute until the power supply unit has discharged 1 Unplug the printer from the electrical outlet 2 Remove the rear cover 3 Remove the transfer ribbon from the printer 4 Attach the test collar 3 to the winder 4 5 Turn the knurled nut counterclockwise to clamp the test collar 6 Wind the cord attached to the test collar around the test collar sev...

Page 18: ...he internal rewinder Danger Risk of death via electric shock X X Before opening the housing cover disconnect the device from the mains supply and wait at least one minute until the power supply unit has discharged 1 Unplug the printer from the electrical outlet 2 Remove the rear cover 3 Remove the labels from the printer 4 Push the cord 2 under a bracket 3 of the internal rewinder 4 and wind it ar...

Page 19: ...least one minute until the power supply unit has discharged 2 1 Figure 13 Adjusting the winding torque 1 Unplug the printer from the electrical outlet 2 Remove the rear cover 3 Press the knurled ring 1 of the slipping clutch toward the housing wall The lock 2 of the knurled ring is released 4 Turn the knurled ring while pushing it and release it in the desired position 5 Ensure that the tabs of th...

Page 20: ... blocked by the brake 4 Press down the swing arm so that the guide roller touches the lower end of the slot hole 2 Figure 14 right side Requirement B In that position the brake must unblock the label unwinder 6 7 10 11 12 4x 13 8 9 Figure 15 Adjusting the switching point of the brake If one of the requirements will not be achieved the switching point must be re adjusted 5 Turn the knurled knob 11 ...

Page 21: ...ection of the material 2 run can be adjusted by the eccentric on the deflection roller 3 1 2 4 5 3 Figure 16 Adjusting the label feed path 1 Loosen the screw 4 2 Turn the eccentric on the 5 internal hexagon with the hexagon key in the right position 3 Hold the eccentric 5 and tighten the screw 4 with a second hexagon key 4 Check the label run If necessary adjust it again ...

Page 22: ...ions Adjustment of the printing mechanism comprises the following procedures in the order specified 1 Preparing the printer for adjustment 5 4 1 on page 22 2 Aligning the printhead to the print roller 5 4 2 on page 23 3 Adjusting the printhead pressure 5 4 3 on page 24 4 Adjusting the distance of the printhead to the paper guiding edge 5 4 4 on page 25 5 Adjusting the transfer ribbon feed path 5 4...

Page 23: ...sk of damage Attempting to adjust the printhead when the fixing screws 1 are tight can lead to defects at the printhead assembly X X Always loosen the fixing screws 1 before adjusting the printhead i Note X X Open and close the printhead after each step of the adjustment 1 Check the printhead alignment with the test function Test grid Configuration Manual or a similar pattern 2 If horizontal lines...

Page 24: ...urn the adjustment screws 1a 1b counterclockwise until turning becomes perceptibly easy 2 Reduce the Heat level in the printer configuration until the print image is only barely recognizable Under these conditions inaccuracies become clearly visible during adjustment 3 Create print samples with the test function Test grid Configuration Manual or a similar print pattern 4 Adjust the adjustment scre...

Page 25: ... guiding edge 1 Figure 20 Adjusting the distance of the printhead to the paper guiding edge 1 Print labels with vertical lines at a defined X position 2 Measure the distance of the vertical lines from the edge of the media Set value X 1 mm 3 If the measured value differs from the set value shift the printhead carriage by turning the screw 1 and repeat the measurement i Note The screw 1 is accessib...

Page 26: ...n the print zone arising from the inner or outer side Bowing the printhead Avoiding wrinkles in the print zone arising from the middle Adjusting the front ribbon deflection Adapting the feed path to the print image Table 3 Adjusting the transfer ribbon feed path 2 1 Figure 21 Adjusting the transfer ribbon feed path 1 Adjusting the rear transfer ribbon deflection X X If the transfer ribbon drifts s...

Page 27: ...X If the wrinkles cannot be remedied e g wrinkles in the center turn the adjustment screw 5 clockwise with extreme care using an Allen key 1 5 mm and observe the ribbon feed path When the adjustment screw 5 is tightened the printhead is bent downward slightly in the center It is possible that a slight lightening at the edge areas of the print image could occur here X X If bowing is not necessary t...

Page 28: ...djusting the tension at the rewinder belt and the transport roller belt 1 Unplug the printer from the electrical outlet 2 Remove the rear cover 3 Adjusting the driver belt 1 for the rewinder Loosen the screws 3 4 Swing the bracket 2 so that the belt 1 is tensioned tightly Tighten the screws 3 4 If necessary further increase the tension 4 Adjusting the driver belt 5 for the transport roller Loosen ...

Page 29: ...1 2 1 2 HERMES QL HERMES QR Figure 24 Checking the eccentrics position 1 Lock the printhead 2 Switch on the printer The ribbon saver will be synchronized After this the eccentrics are in the print position 3 Check the orientation of the eccentrics Attention Risk of ribbon saver malfunction In the print position the peak of the eccentric 2 at HERMES QL and at HERMES QR must point upwards and stand ...

Page 30: ...supply and wait at least one minute until the power supply unit has discharged 1 2 3 4 Figure 25 Adjusting the magnetic clutch 1 Unplug the printer from the electrical outlet 2 Remove the rear cover 3 Loosen two screws 4 4 Pull armature disk 3 to the slipping clutch 5 Insert the distance caliber 0 1 mm 1 between armature disk 3 and chassis of magnetic clutch 2 6 Slide armature disk 3 to the chassi...

Page 31: ...k the interface cable and replace it if necessary If all functionality of the interface has been lost replace the PCB CPU A peripheral device is not functioning Check whether the peripheral device is activated via programming Check the USB cable of the peripheral device and replace it if necessary Check the peripheral device Replace the PCB CPU Table 5 Failure of device functions 6 2 Permanent Har...

Page 32: ...32 32 7 Block Diagram Figure 26 Block diagram HERMES Q ...

Page 33: ... R85 A 1 14 B C D E F G H J K L M N P U7 R305 C237 C239 R155 C241 C245 X1 1bot 1top CON3 1 CON4 R72 R74 R122 B5 B6 K H1 K H4 K H5 K H6 K H7 C205 C255 C256 B1 B2 B3 B4 D5 P1 P2 CD P3 P4 P5 P6 P7 P8 P9 GND GND WP CON1 C307 C308 C42 R107 L29 L25 L80 L36 L43 L48 L49 L50 L1 L3 L6 L9 L10 L12 L15 L16 L17 L18 L2 L4 C260 C261 C313 C314 C320 R571 R572 R573 R574 R575 R108 R109 R294 R295 L64 R140 R142 C8 C6 R...

Page 34: ...B CPU 33 M Magnetic clutch 30 Maintenance work 5 P PCB CPU replacement 14 Power supply replacement 15 Printhead position 23 Printhead pressure adjustment 24 Printhead replacement 8 Print image 22 Printing mechanism 22 Print roller replacement 10 Protective devices 5 R Rewinder 12 17 18 S Safety instructions 4 Slipping clutches Adjustment 19 Replacement 11 T Test collar 16 Torque 16 18 Transfer rib...

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