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An RMA number must first be issued by sales. This RMA number will need to be referenced on
the outside of the return shipment.
Upon receipt of the defective product, BZBGEAR will, at its discretion, either repair or replace
the product and ship it out in the most expeditious manner possible. Subject to availability, the
replacement product will be shipped on the business day following receipt of the defective
product.
In the event the product returned to BZBGEAR has been discontinued (i.e. the product is no
longer being manufactured by BZBGEAR but is still under warranty), BZBGEAR will, at its
discretion, either repair or replace with recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from BZBGEAR, you must send the product - freight prepaid -
to BZBGEAR. The BZBGEAR RMA number must be prominently displayed on the outside of
your package. If you send your product to BZBGEAR without the RMA number prominently
displayed on the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. BZBGEAR does not
accept responsibility for any lost shipments unless proof of delivery to BZBGEAR is provided.
Please note:
Product shipped to BZBGEAR must be properly packaged to prevent loss or damage in
transit.
Shipping your RMA to BZBGEAR using regular mailing envelopes is not acceptable, as they
do not protect the product from damage during shipping.
BZBGEAR will not repair or replace a module that is shipped in such a way that the product is
not properly protected.
BZBGEAR will not accept any product that has been damaged as a result of accident, abuse,
misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.