9. Warranty
9.1
Liability
ByoCycle provide a limited warranty on all the components on the bicycle that are non
‘wear & tear’ items. The liability for completion of the warranty work is assumed by the
ByoCycle specialist the bicycle was purchased from.
The precondition for the seller to assume this liability is that the products use a method
of maintenance that is in line with all the conditions stipulated in the pages of this
instruction manual.
The Warranty Lengths Are As Follows;
• Frame/Fork
- 2 Years
• Electronic components
- 2 Years
• Battery (Capacity loss of more than 35% and/or leaking) - 2 Years
• Other components not listed that are non wear & Tear items - 2 Years
9.2
Exclusions
Please note that the parts of an electric bicycle are subject to higher levels of wear than
a bicycle without an additional integrated motor. This is due to the increased weight
and higher average speed produced by the motor. The increased wear is not a material
defect and is not covered by the warranty.
Typically This Affects The Following Parts:
• Tyres
• Brake pads
• Chain, cassette and chainrings
• Spokes
• The Battery is subject to ageing and is therefore a wearable part. Please note – the
battery gradually loses it’s capacity based on it’s age and operating life. Take this into
account when planning your journeys. New batteries can be purchased at any time.
9.3
Claims
In the event a warranty claim needing to be made, please contact the ByoCycle
specialist you originally purchased the bike from.
ByoCycles do not contribute to the collection and delivery charges incurred during a
warranty claim. These must be covered by the claimant. All decisions on warranty claims
are made solely by ByoCycles Ltd.
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