Damages during shipping:
BWS does everything possible to ensure the safe delivery of your new gear. It is unlikely that your items will be
damaged during shipping, but it can happen from time to time.
In the unlikely instance of damage occurring during shipping, it is the customer’s responsibility to notify the
shipper and BWS immediately. If you notice any outside damage to a box, we recommend photographing and
inspecting the contents immediately to ensure they have arrived undamaged and that no items are missing.
You should ask the driver to document that the box arrived damaged. Often the shipper will want to inspect
the box and packaging materials, so be sure to retain everything until instructed otherwise by the shipper. You’ll
need to take photos of the damaged packaging as well as damage to the item.
If the damaged item is found after the driver has left your premises, contact the shipper at once by calling their
local office.
TO MAKE A CLAIM
If you think you have a warranty claim then email us. We’ll forward you a simple assessment process, which
will involve taking a few photos of your item and providing us with some info. Warranties are only valid to the
original purchaser. You must register your products Online to be eligible for our Fair Trade Warranty system.
BWS WARRANTY