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All Butler Audio products are manufactured using the finest parts and materials available.
Butler Audio MONAD home audio products are warrantied against manufacturing
defects in material and workmanship for a period of five (5) years from the original date of
purchase, if purchased at an authorized Butler Audio retailer. The original purchaser must
complete a Butler Audio Warranty Registration Card including the purchase date and
the authorized Butler Audio Dealer name and address and mail it to Butler Audio Inc.,
Warranty Dept., PO Box 460572, Aurora, CO 80046-0572 within 14 days of purchase.
Otherwise they are covered by a 90-day warranty. This warranty is transferable IF the
secondary purchaser retains the original purchaser's sales receipt or factory invoice
copy.
During the warranty period, Butler Audio will repair or replace (at its sole discretion)
without charge, (pending inspection of the product’s condition) valid defects in material
and workmanship. If an MONAD is determined to be defective within the first 90 days
from the original date of purchase, Butler Audio will replace the defective product with
another new product or with a product we deem to be equivalent (over-the-counter
exchange). After the first 90 days and until the end of the five (5) year warranty period,
Butler Audio will repair or replace the product (with a product we deem to be equivalent) at
our sole discretion. Proof of purchase (sales receipt or factory invoice) is required for all
warranty requests.
This warranty does NOT cover the following :
a)
Damage to any of the metalwork (i.e. chassis, heatsink, endplates, etc.)
b)
Damage caused by abuse, misuse, accident, theft or any act of GOD
c)
Damage caused by improper use or installation
d)
Any cost or expense related to removal, re-installation or shipping
e)
Service performed by anyone other than Butler Audio, Inc
f)
Subsequent damage to other components
g)
Any amplifier not purchased from an authorized Butler Audio retailer
h)
Any amplifier purchased outside the USA. Amplifiers purchased in another country
are covered only by that country’s distributor and not by Butler Audio.
Any removal, alteration or tampering of the serial numbers or tampering with the inside of
the product will result in voiding the warranty.
Butler Audio reserves the right to determine and make final judgment as to the cause(s) of
any defects. Any product determined to be free from defects will be returned, freight
collect.
No person is authorized by Butler Audio to assume any other liability in connection with the
sale of these products.
Return (RMA) Procedures
Product(s) determined to be defective require a
R
eturn
M
erchandise
A
uthorization
number (
RMA
#) to be issued by Butler Audio prior to return. To receive an RMA#,
completely fill out the Butler Audio RMA form and fax or email it to the main office. Once
received, an RMA number (RMA#) will be issued and faxed back. Returns will NOT be
accepted without an RMA#. All returns must be packaged in their original box to prevent
damage during shipping and must include a copy of the RMA form. Restocking charges will
apply for any and all missing parts or repackaging materials. No credit invoices will be
issued (repair or exchange only). Please call, write, email or fax:
Butler
AUDIO
Attn: Service Dept.
PO Box 460572 Aurora, CO 80046-0572
Ph: (303) 766-4504
•
Fax: (303) 766-5032
Email: [email protected]
Further information may be found at www.butleraudio.com
Returns must be sent prepaid via UPS/FedEx or similar carrier to facilitate any necessary tracking. The RMA
number issued must be clearly marked on the outside of the shipping box. Butler Audio assumes no responsibility
for damage incurred during shipping. A copy of the completed RMA form showing the assigned RMA#, signed by an
authorized Butler Audio representative and a copy of the original sales receipt must accompany all returns. All
returns are processed in the order they are received. Repaired unit(s) will be returned by Ground shipping, unless
otherwise agreed. If expedited return service is required or requested, please contact your Butler Audio
representative for details.
