Bush Wi-768, Instruction Manual

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Product support 30
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the
Troubleshooting
Product support
Help is always at hand
Troubleshooting
Unable to connect wirelessly to your router:
• Check that you are able to connect successfully to your router using WiFi with another
device, such as a computer, tablet or mobile phone.
• Ensure that your speaker is within range of your router for WiFi connectivity, move it
closer to the router, if necessary.
• Check that you do not have other electrical or WiFi products too close to your
speaker, which could interfere with the WiFi signal.
• Check that you have entered the encryption key or passphrase for your router ‘exactly’
as it appears, including any numbers, upper or lower case letters.
• Check that your router has not been set up to restrict access to specific MAC
addresses. The person who set up your network will be able to advise if you need to
enter the MAC address of your speaker to the list of allowed devices on your router.
You can find the MAC address of your speaker using the AirMusic control App.
With the App open, touch the AirMusic icon in the top left of the App screen. Touch
Settings, Touch Internet Information, a new window will open and the MAC Address,
which will be a combination of letters and numbers will be displayed. Please make a
note of it ‘exactly’ as it appears, including any numbers, upper or lower case letters.
• Check that your network’s firewall is not blocking the connection from your speaker.
• Reset your router and follow the Wi-Fi initial set-up steps as detailed on page 16.
• Reset your speaker to factory default settings and follow the Wi-Fi initial set up steps as
detailed on page 16.
Some internet radio stations are not available:
• The station may not be broadcasting at the time of day that you have tried to listen to
it. (Depending on the particular radio station if may be in a different time zone)
• The station may have too many people trying to connect to its servers and their server
capacity may not be enough to enable everyone to connect.
• The station is not broadcasting any more.