14
Troubleshooting
If your device is frozen:
Press the ON/OFF button for 10 seconds or use the reset button. To use the reset button, press the
“pinhole reset” button by using a sharp object such as a toothpick.
If your device doesn’t turn on:
1. Charge your device.
2. Press the ON/OFF button for 10 seconds or use the reset button. To use the reset button, press
the “pinhole reset” button by using a sharp object such as a toothpick.
If you want to extend the life of your battery:
Decrease the screen brightness and turn off the wireless connections if not in use.
If your device functioning is too slow:
Close all apps which are not currently used.
If your WiFi reception is too low:
Make sure you are not far from the WiFi hotspot.
Update the firmware of the device.
Reset and redefine your connection parameters.
Contact your WiFi connection provider.
If you want to restore your product (forgotten password? erase all your settings?) :
1. While holding , connect the supplied power cable to the tablet and to a wall outlet.
2. Once the green robot ANDROID is displayed, release the button.
3. Press and hold the ON/OFF button and press once the button.
The Android system recovery is displayed.
4. Use the Volume buttons to scroll and the ON/OFF button to validate.
-
Select “Wipe data/factory reset” and validate.
-
Select “Yes -- delete all user data” and validate.
-
Select “Reboot system now” and validate.
