35
For any help concerning set up and use of your TV please call the Customer Helpline
on page 3
Frequently Asked Questions
Note:
Supplier may change TV software and on screen
graphics without warning
Game
Consoles
I have connected
my Xbox 360 to the
TV via Component
Cables (Red, Green
& Blue) but I am not
receiving any sound.
Component cables only provide HD Pictures. For the sound you will need
to connect the Red & White audio cables on the Xbox to the Red & White
phono inputs on the rear of the TV. Please refer to the ‘Connections’
pages.
USB Mode
I have inserted a
USB Memory Key,
but the TV does not
recognise it.
Ensure the USB Memory Key is formatted to type FAT32.
USB Mode
Using a USB
portable hard drive.
If you wish to use a portable hard drive larger than 32GB, please note
that it must be formatted to the FAT32 fi le system in order to operate on
this TV. Windows XP/Vista computers are only capable of formatting up
to 32GB, therefore, you will need a software programme/utility to format
larger hard drives. Please refer to the web site for more information.
USB
Record /
TV models
only
I cannot change the
channel, access the
menu or use the red
button
During Time Shift you cannot change the channel, access the menu or
use the red button
USB
Record /
TV models
only
When using the
USB to record the
picture ‘breaks up’
or experience loss of
sound.
Check the USB Memory Stick meet the minimum requirements of Read
Speed - 20 MB/s (Mega Byte Per Second), Write Speed - 6 MB/s (Mega
Byte Per Second)
System
Lock
I have changed the
password on the
television and now
forgotten it.
There is a master password of 4711, to gain access to the TV menu and
reset the normal password.
Freeview
HD
I cannot access all
Freeview channels
Some data channels for Freeview can only be obtained when the TV
receives an internet connection.
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