Black plate (1,1)
Buick Encore Owner Manual - 2013 - crc - 1/8/13
Customer Information
13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-2
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-12
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-14
Service Publications
Ordering Information . . . . . . 13-16
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-18
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-20
Infotainment System . . . . . . . . 13-20
Radio Frequency
Identification (RFID) . . . . . . . 13-20
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-20
Summary of Contents for Encore 2013
Page 6: ...Black plate 6 1 Buick Encore Owner Manual 2013 crc 1 8 13 vi Introduction 2 NOTES ...
Page 8: ...Black plate 2 1 Buick Encore Owner Manual 2013 crc 1 8 13 1 2 In Brief Instrument Panel ...
Page 28: ...Black plate 22 1 Buick Encore Owner Manual 2013 crc 1 8 13 1 22 In Brief 2 NOTES ...
Page 100: ...Black plate 54 1 Buick Encore Owner Manual 2013 crc 1 8 13 3 54 Seats and Restraints 2 NOTES ...
Page 178: ...Black plate 30 1 Buick Encore Owner Manual 2013 crc 1 8 13 7 30 Infotainment System 2 NOTES ...
Page 186: ...Black plate 8 1 Buick Encore Owner Manual 2013 crc 1 8 13 8 8 Climate Controls 2 NOTES ...
Page 234: ...Black plate 48 1 Buick Encore Owner Manual 2013 crc 1 8 13 9 48 Driving and Operating 2 NOTES ...
Page 308: ...Black plate 74 1 Buick Encore Owner Manual 2013 crc 1 8 13 10 74 Vehicle Care 2 NOTES ...