Black plate (4,1)
Buick Enclave Owner Manual - 2011
13-4
Customer Information
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
Step One
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They
are interested in your continual
satisfaction.
Step Two
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
Step Three
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See
Customer Assistance Offices
(United States and Canada) on
page 13
‑
4
or
Customer Assistance
Offices (Mexico) on page 13
‑
5
for
more information.
Customer Assistance
Offices (United States
and Canada)
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
Summary of Contents for ENCLAVE - 2011
Page 7: ...Black plate 6 1 Buick Enclave Owner Manual 2011 vi Introduction 2 NOTES...
Page 9: ...Black plate 2 1 Buick Enclave Owner Manual 2011 1 2 In Brief Instrument Panel...
Page 31: ...Black plate 24 1 Buick Enclave Owner Manual 2011 1 24 In Brief 2 NOTES...
Page 55: ...Black plate 24 1 Buick Enclave Owner Manual 2011 2 24 Keys Doors and Windows 2 NOTES...
Page 179: ...Black plate 52 1 Buick Enclave Owner Manual 2011 5 52 Instruments and Controls 2 NOTES...
Page 189: ...Black plate 10 1 Buick Enclave Owner Manual 2011 6 10 Lighting 2 NOTES...
Page 247: ...Black plate 58 1 Buick Enclave Owner Manual 2011 7 58 Infotainment System 2 NOTES...
Page 257: ...Black plate 10 1 Buick Enclave Owner Manual 2011 8 10 Climate Controls 2 NOTES...
Page 319: ...Black plate 6 1 Buick Enclave Owner Manual 2011 10 6 Vehicle Care Engine Compartment Overview...
Page 429: ...Black plate 4 1 Buick Enclave Owner Manual 2011 12 4 Technical Data 2 NOTES...