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If TeraStation encounters a disk error, it will be reported in the

 TeraStation status

 on the top of 

any of the Web-Based configuration screens.  Run a Disk Scan in the event of this error.  If that 

does not resolve the problem, a 

format

 is recommended.  Formatting the drive will delete all of the 

data on it, so back up any data you can before formatting.  Finally, if none of the above solutions 

help, then please contact  Technical Support (see pages 73 and 74 for Technical Support contact 

information).

Troubleshooting

 

Summary of Contents for TeraStation iSCSI

Page 1: ...User Manual TeraStation iSCSI TS ITGL R5 www buffalotech com v1 4...

Page 2: ...her configurations are usable Because we re constantly updating our product the images and text in this manual may vary slightly from the images and text displayed by your TeraStation These changes ar...

Page 3: ...Station Layout 4 Installation 7 Configuration GUI 15 Login 16 IP Address 20 RAID Settings 22 UPS 27 Alerts 29 Troubleshooting 39 Replacing a Hard Drive 41 Technical Specifications 46 Technical Support...

Page 4: ...Layout Power Switch Door Lock Turn counter clockwise to release Door opens for access to hard drives Display Mode Switch...

Page 5: ...Hard Drives Squeeze tabs to release Layout Init Button returns settings to factory defaults...

Page 6: ...USB in Layout Power Cable to outlet or surge protector UPS Ethernet to NIC Router or Switch...

Page 7: ...ent should be gigabit or better Use a NIC with enough RJ 45 ports for all your iSCSI devices or separate NICs for each iSCSI device Assign static IP addresses for each iSCSI device Bridge the ports fo...

Page 8: ...lation button to begin Easy Setup will step you through physically connecting your TeraStation It will then install software Advanced Setup skips the connection tutorial and goes directly to installin...

Page 9: ...window it will be highlighted in the drop down list If you have multiple units to set up select the correct TeraStation from the list Select First Setup for the initial installation To install the sof...

Page 10: ...nstalled you ll need to install the iSCSI connection tool Click Next then continue to click Next stepping through the menus until the iSCSI connection tool is installed Click Yes to launch the iSCSI c...

Page 11: ...t to connect to from the drop down list Check Resume connection at start up Click Connect Repeat to add additional volumes if desired Installation Make sure that your ISCSI TeraStation is selected in...

Page 12: ...ent does not open automatically you may launch it manually From the Setup menu at the top of the window choose Launch Disk Management Each connected volume from your ISCSI TeraStation now appears as a...

Page 13: ...will open Use it to convert your new volumes to dynamic volumes Put a checkmark next to each of your disks and click Next to step through the menu Right click on the volume in Disk Management and clic...

Page 14: ...ly one volume to mount Spanned and Striped volumes require multiple disk volumes to create Click Next when ready Add all dynamic disks that will be included in the volume to the Selected column by hig...

Page 15: ...15 Installation Choose your desired drive letter Click Next Choose your desired format and volume label Click Next Your new volume is installed and ready to use...

Page 16: ...where most of the TeraStation s settings can be changed To access it type the IP address of your TeraStation into the URL bar of a browser running on a computer connected to the same network as the Te...

Page 17: ...in prompt will appear Enter admin for the user name Until you change it the password for the admin account will be password Press the OK button when finished User name admin Password password Advanced...

Page 18: ...raStation s current configuration You may close this screen by clicking Logout at the bottom left or just by closing the browser window If you have lost your TeraStation clicking I m here at the botto...

Page 19: ...ings with those in your computer press Use Local Time To have your system time automatically set by an NTP server enable NTP Server and enter an IP Address for the NTP server e g 192 43 244 18 or use...

Page 20: ...20 By default the admin password is password Change it to something more secure here Admin Password Configuration GUI...

Page 21: ...default to 192 168 11 150 The TeraStation s IP Address Subnet Mask Default Gateway Address and DNS Server address may all be entered manually under IP Address Properties Ethernet Frame Size may also b...

Page 22: ...22 Disk Management Drive Properties This page shows the current properties of your hard drives and RAID Arrays To change these settings click on RAID Setup at left Configuration GUI...

Page 23: ...des excellent redundancy If a hard drive fails the mirror continues to supply data so you may work on normally You may replace the damaged or defective drive at any time and normal RAID 1 mirroring wi...

Page 24: ...ion to run a RAID Scan immediately You may also disable RAID Array Error Detection Response from this page Normally this is set to automatically shut down the RAID array when an error is detected Thou...

Page 25: ...25 Disk Management Disk Erase Disk Erase removes all data from the selected disk This may take several hours to complete It cannot be undone Configuration GUI...

Page 26: ...26 Volume Settings Here you can enable or disable volumes shares and folders Configuration GUI...

Page 27: ...isk events by email To set this up enable Mail Notification and enter the IP Address of your SMTP server in the SMTP Server Address field Select a Subject line for the emails i e TeraStation Status Re...

Page 28: ...s documentation for further information about setting up your UPS system Buffalo Technology recommends the use of APC SmartUPS Serial Uninterruptable Power Supplies Other UPSs may use different pin co...

Page 29: ...29 UPS Configuration Maintenance UPS Settings This is TeraStation s serial port pin assignment for serial UPS products...

Page 30: ...ke audible noises when a problem is detected Along with the audible noise alert emails will be sent out if Mail Notification was properly configured Please select the features you would like to receiv...

Page 31: ...D Items tells the TeraStation to cycle through the selected display items every 10 seconds Disabling this feature means the LCD display does not cycle and it will stay on the same display item until t...

Page 32: ...32 Maintenance Syslog Transfer Check Enable to allow system logs to be transferred Press Apply once all of the settings have been configured Configuration GUI...

Page 33: ...lding down the power button on the front of TeraStation but may be done remotely Turning on the TeraStation after a shutdown requires a physical button push on the front of TeraStation The Restart Now...

Page 34: ...t all data to be erased reformat the drive Specify whether the TeraStation shall keep its administrator password after a initialization or whether the password should be reset to the default password...

Page 35: ...n Firmware updates are occasionally available from www buffalotech com for the TeraStation Pro These must be executed from a Windows PC on the same network Your router switch or hub should pass throug...

Page 36: ...36 System Status USB Details This page shows you details on USB hard drives and UPSs plugged into your TeraStation Configuration GUI...

Page 37: ...37 System Status Drive Properties This page shows you the properties of all hard drives and RAID arrays in and attached to your TeraStation Configuration GUI...

Page 38: ...38 System Status Network Information This page shows you the System Information for your network connection Configuration GUI...

Page 39: ...formation This page lets you save or display system log information Choose the log you want from the Log Type dropdown and click Save The dialog will let you save or display Open the logfile Configura...

Page 40: ...Scan in the event of this error If that does not resolve the problem a format is recommended Formatting the drive will delete all of the data on it so back up any data you can before formatting Final...

Page 41: ...Cooling Error Cooling by fan cannot catch up B E13 Error has occurred on RAID Array x B E14 Cannot mount RAID Array x B E15 Not Used E16 Cannot find HDDx B E17 Cannot communicate with RTC chip IC12 A...

Page 42: ...42 Replacing a Hard Drive Turn the key counter clockwise to open drive door Squeeze the tabs gently and swing the tray latch upward The hard drive tray will now slide out...

Page 43: ...43 Gently push down on the two tabs to release the plug Lower the drive carefully to the work surface...

Page 44: ...44 Pull the plug straight out to remove the drive To remove the hard drive from its cage set the assembly on a soft surface and remove these four screws...

Page 45: ...same steps in reverse order Begin by screwing the new hard drive into the cage Plug the power data connector into the hard drive Slide the hard drive cage back into the TeraStation Press the latch do...

Page 46: ...Interface RJ 45 USB Standard USB 2 0 Hi Speed HS Full Speed FS Low Speed LS USB Connector USB A Connector 2 Data Transmission Speed Max 480 Mbps HS Mode Max 12 Mbps FS Mode UPS UPS Compatible Serial U...

Page 47: ...NERAL INQUIRIES Monday through Friday 8 30am 5 30pm CST Direct 512 794 8533 Toll free 800 456 9799 Fax 512 794 8520 Email sales buffalotech com TECHNICAL SUPPORT North American Technical Support by ph...

Page 48: ...ited Kingdom GENERAL INQUIRIES Email sales buffalo technology com TECHNICAL SUPPORT Buffalo Technology provides technical support in English German French Italian and Spanish For opening hours and rel...

Page 49: ...ping envelope please include a bank draft or money order for 20 USD Made out to Buffalo Technology to cover our handling fee postage and CD preparation The CD R should have the name of the product and...

Page 50: ...hipping envelope please include a bank draft or money order for 20 Euro Made out to Buffalo Technology to cover our handling fee postage and CD preparation The CD R should have the name of the product...

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