b'Twin Elops 940E, User Manual

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Contents of the commercial warranty for your electrically-assisted bike
Please ensure that you keep your invoice as proof of purchase.
The bike frame is covered under a lifetime warranty and a 2-year warranty covers parts subject to normal wear.
The warranty does not cover damage resulting from misuse, from a failure to respect the precautions for use, from accidents, from improper use or from
commercial use of the bike.
This bike is for personal use only and not for professional use.
The warranty does not cover damage resulting from repairs carried out by persons not authorised by Decathlon.
Each electronic component is permanently sealed. Opening one of these components (battery, battery sheath, controller, screen, motor) may cause physical
injury to persons or damage to the system. Opening or modifying a component in the system will void the warranty for the bike. The warranty does not cover
cracked or broken screens showing visible signs of impacts.
FURTHER DETAILS REGARDING THE LIFETIME WARRANTY ON B’twin BIKES, purchased as of 1 June 2013.
B’twin brand bikes are products designed to provide complete satisfaction to their users. For this reason,
B’twin wishes to commit to the quality and durability of its bikes.
Within this context, B’twin offers its clients a lifetime warranty which exclusively covers the following noncarbon parts: frames, rigid forks (non-suspension
forks), handlebars and stems fitted to B’twin brand bikes. This warranty begins on the date of purchase of (a) B’twin brand bike(s).
It is specified that, for the lifetime warranty to be valid, the buyer must:
- either have a DECATHLON store loyalty card and register his/her purchase on it at the time of checkout,
- or complete the warranty certificate available online on the www.btwin.com site within one month of the purchase date. During this registration, the buyer
must provide the following information: last name, first name, purchase date, e-mail address, and bicycle tracking number.
By virtue of this warranty, B’twin offers either the replacement by an equivalent of the frame, rigid fork, handlebars or stem, or their repair, within a reasonable
time period, after being brought to a DECATHLON retail store repair shop. It is specified that travel and transportation costs remain the responsibility of the
customer.
However, this contractual obligation will not apply in the event of poor maintenance or misuse of B’twin bikes, as defined in the user manual of the product in
question.
To benefit from the warranty covering one of the parts listed above, you must simply visit the repair shop of a DECATHLON retail store, bringing either your
DECATHLON store loyalty card or your warranty certificate with you.
B’twin reserves the right to verify that all conditions of the lifetime warranty have been met and to implement all due necessary measures to verify this.
It is also specified that the lifetime warranty does not exclude the application of the legal guarantee(s) provided for under the French Consumer Code (Code
de la consommation) and Civil Code (Code civil), namely:
- Article L. 211-4 of the Consumer Code: «The seller must deliver goods in conformity with the contract and take responsibility for any lack of conformity
present at the time of delivery. The seller is also held liable for any lack of conformity caused by the packaging, the assembly instructions or the installation if
he/she was made responsible for the latter under the contract or if it was conducted under his/her responsibility».
- Article L. 211-5 of the Consumer Code: «To be compliant with the contract, goods must:
1. Be suitable for the use normally expected for similar goods and, if necessary:
- match the description provided by the seller and possess the qualities that he/she presented to the buyer in the form of a sample or a model;
display the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer, or his/her representative, notably in
advertising or labelling;
2. Or display the features defined by a mutual agreement between the parties or be suitable for any special use sought by the buyer, made known to, and
agreed upon by, the seller».
- Article L. 211-12 of the Consumer Code: «Legal action prompted by lack of conformity lapses two years after the date of delivery of the goods.»
- Article 1641 of the Civil Code: «The seller is bound to the warranty on account of hidden defects of the item sold which render it unfit for the use for which
it was intended, or which so impair that use that the buyer would not have acquired it, or would only have paid a lesser price for it, had he/she been aware of
them.
Article 1648 paragraph 1 of the Civil Code: «Legal action prompted by unacceptable defects must be brought by the buyer within a period of two years from
the date of discovery of the defect».t