Connection help
For advanced settings e.g. to change the name (SSID) of your hotspot check the
Frequently Asked Questions at bt.com/hotspotflex600
All the lights are off
•
Make sure the hotspot is switched on. Press the Power button to switch on hotspot.
Can’t connect to hotspot using wi-fi
•
Make sure you’ve used the correct wireless network and key details printed on the
settings card.
•
If you don’t know how to view the list of wireless devices in your area to connect
to the hotspot, see help provided with your device. Or check the Frequently Asked
Questions at bt.com/hotspotflex600
Poor wi-fi performance
•
If your new hotspot and your existing wireless broadband router show up as two
separate networks, you may want to try both wi-fi networks as one might be faster
and more reliable than the other.
•
Don’t know if you’re connected to the router or hotspot? The easiest way is to compare
the signal strength displayed on your device with the hotspot switched on and off.
•
Do not use the hotspot in an area where microwave and electric equipment may
interfere with the wireless signal.
•
Try to move the device nearer to your hotspot, which can improve the wireless
signal quality.
•
Thick/concrete walls and ceilings may affect wi-fi.
WPS/Link light is off or flashing
•
If you are adding the hotspot to your existing network, press the WPS/Link button on
your hotspot for 1 second (Power light starts flashing). Within 2 minutes, press the
Link button on one of the broadband extenders already in your home for 1 second to
complete the connection. The WPS/Link light will be steady green.
•
To check if your home’s electrical wiring is affecting your broadband extenders,
try plugging units in the same room. Some old wiring or fuse boxes might affect your
network performance.
•
House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with your network.
•
For best network performance, use broadband extenders from BT.
•
If there are no spare ports on your router/hub, you can unplug one of your existing
devices and use an alternative like wi-fi or purchase a switch.
Offices worldwide
The services described in this publication are subject to availability and may be modified from time to time.
Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2016. Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China / Issue 1 / ADP06-16
Find out more
• If you need more help, go to bt.com/hotspotflex600 where you can view
Frequently Asked Questions.
• If you cannot find the answer to your problem in the Frequently
Asked Questions, then please call our free Helpline on 0808 100 6116*.
Our dedicated advisors are more likely to be able to help you than the
retailer where you made your purchase.
* Calls made from within the UK mainland network are free. Mobile and international call costs may vary.
Wi-Fi Home Hotspot Flex 600 Kit
User Guide
Box contents
Data
Ethernet
Power
Broadband Extender
Flex 600
Ethernet cable
Turn over for set-up
Turn over for set-up
Power
WPS/Link
Wireless
Mini Wi-Fi Home
Hotspot 600
Reset to factory settings
If your extender or hotspot stops working or becomes unpaired, you can reset both to
their factory settings:
1
Make sure the extender or the hotspot is plugged in and the power socket’s switched on.
2
Press the Link button on the extender for more than 15 seconds or
the Reset button on the hotspot for 1 second to restore factory default settings. Give
it a couple of minutes. If everything’s okay, the Power indicator on both will light up.
How to add more Powerline extenders to your existing network
You can expand your home network by adding more extenders to your existing kit.
1
Plug your additional broadband extender directly into a wall power socket.
Make sure the socket’s switched on.
2
Press the Link button on your additional broadband extender for 5 to 8 seconds.
Wait for the Power light to go back to steady green.
3
Press the Link button again, this time for 1 second.
4
Within 2 minutes, press the Link button on one of the broadband extenders already in
your home for 1 second to complete the connection to the network.
5
Wait for connection to complete. If everything’s okay, the Power and Data indicators on
the new extender will light up.
TIP: you might find it easier to plug your new broadband extender in the same
double power socket or near one of your existing ones whilst you set things up.
To connect using the ethernet cable
1
Connect your device to one of the ethernet ports on the hotspot.
You’ll need an ethernet cable for each device you want to connect to the hotspot.
General information
For information on safety
instructions, technical information
or setting up, please see the
Frequently Asked Questions at
bt.com/hotspotflex600
Guarantee
Your Wi-Fi Home Hotspot Flex 600 Kit is guaranteed
for a period of 3 years from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the Wi-Fi Home
Hotspot Flex 600 Kit or any component thereof
which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• the guarantee shall only apply to defects that
occur within the 3 year guarantee period
• proof of purchase is required
• the equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
To find out what to do if your kit is in or outside of the
3 year guarantee, please see the Frequently Asked
Questions at bt.com/hotspotflex600
How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
your normal rubbish bin.
It’s all part of the Waste Electrical and Electronic Equipment
(WEEE) Directive to recycle products in the best way – to be
kinder to the planet, get rid of dangerous things more safely
and bury less rubbish in the ground.
You should contact your retailer or supplier for advice on how
to dispose of this product in an environmentally friendly way.
R&TTE Directive & Declaration of Conformity
This equipment complies with the essential requirements
for the Radio Equipment and Telecommunications
Terminal Equipment Directive (1999/5/EC).
For a copy of the Declaration of Conformity please
refer to bt.com/hotspotflex600
This product uses open source codes available from
bt.com/help/gplcode
Mini Wi-Fi Hotspot 600 Power consumption
In operation
4.7 Watts
Network standby
2.7 Watts
Off mode
0.1 Watts
Broadband Extender Flex 600 Power consumption
In operation
2.6 Watts
Network standby
2.0 Watts
Standby mode
0.4 Watts
Elapsed time before going into standby mode 5 Minutes
