16
999 or 112 emergency calls
•
Your BT Cloud Voice phone number is registered to a specific
address, so when you make a 999 or 112 call from your phone
number, that’s the address the emergency services will see. If
you use your BT Cloud Voice service at a different address, the
registered address does not automatically change. So if your
work location changes let your BT Cloud Voice service
administrator know as they might also need to change your
registered address.
•
You might not be able to make 999 or 112 calls when there’s a
power or network failure or if using the service through an app
on a mobile device.
Safety information
•
Please don’t try to open the handset or the base, it could
expose you to high voltages or other risks. Contact the IP
Comms Service Hub on 0800 389 0537 for all repairs.
Cleaning
•
When you need to clean the handset and base just use a damp
(not wet) cloth, or an anti-static wipe. Never use household
polish as this will damage the product. Never use a dry cloth as
this may cause a static shock.
Environmental
•
Don’t expose to direct sunlight.
•
Don’t stand your product on carpets or other surfaces which
generate fibres, or place it in locations preventing the free flow
of air over its surfaces.
•
Don’t submerge any part of your product in water or use it in
damp or humid conditions, such as bathrooms.
•
Don’t expose your product to fire, explosive or other
hazardous conditions.
•
There’s a slight chance your phone could be damaged by an
electrical storm.
Product disposal instructions
The symbol shown here and on the product means
that it is classed as Electrical or Electronic
Equipment and shouldn’t be disposed of with
other household or commercial waste at the end
of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place to recycle
products using best available recovery and recycling techniques to
minimise the impact on the environment, treat any hazardous
substances and avoid the increasing landfill.
Business users should contact their suppliers and check the terms
and conditions of the purchase contract and ensure that this
product is not mixed with other commercial waste for disposal.
Guarantee
Your IP Phone is guaranteed for a period of 12 months from the
date of purchase.
Subject to the terms listed below, the guarantee will provide for
the repair of, or at BT’s or its agent’s discretion, the option to
replace the Phone or any component thereof, (other than
batteries), which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products over 28 days
old from the date of purchase may be replaced with a refurbished
or repaired product.
The conditions of this guarantee are:
•
The guarantee shall only apply to defects that occur within the
12-month guarantee period.
•
Proof of purchase is provided.
•
The equipment is returned to BT or its agent as instructed.
•
This guarantee does not cover any faults or defects caused by
accidents, misuse, fair wear and tear, neglect, tampering with
the equipment, or any attempt at adjustment or repair other
than through approved agents.
•
This guarantee does not affect your statutory rights.
GENERAL INFORMATION
