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BT SYNERGY, User Manual

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To switch between callers

If you have one internal and one external call on the line,
you can switch between the two:

• While on the external call, press the 

INTERCOM

button.

• While on the intercom call, press the 

TALK

button.

To transfer a call.

You can transfer an external call to any other handset
registered to the same base station.

When you are on an external call:

• Press the 

INTERCOM

button. Your caller is put on hold

and will hear a series of beeps.

• Press the number of the handset to which you want the

call transferred. Display shows 

INT CALL

and the

handset number you are calling. The other handset
rings.

• When your call is answered, you can tell them there is

a call for them.

• Press the 

➔

button until the display shows 

TRANSFER

.

• Press the 

✔

button and the call is transferred.

If the other handset does not answer:

• Press the 

INTERCOM

button to reconnect to your

external caller. If the other handset has not answered
after 30 seconds you will be reconnected to your
external caller automatically.

Intercom

Intercom

Intercom

22

Summary of Contents for SYNERGY

Page 1: ...ynergy Handset and Charger Digital cordless telephone featuring DECT User guide This handset is compatible with the Synergy 1000 and Synergy 1500 Please refer to main user guides for further instructions ...

Page 2: ...our place of purchase immediately For your records For warranty purposes proof of purchase is required so please keep your receipt Date of purchase Place of purchase Serial number on the underside of the charger Purchase price Please open this page for an at a glance guide to your Synergy Handset This equipment is not designed for making emergency telephone calls when the power fails Alternative a...

Page 3: ...Please open this page for a further at a glance guide to your Synergy Handset ...

Page 4: ...hone e g handset ringer volume melodies See optional settings page 24 It also allows you to register your handset see page 9 See page 34 FRIENDS FAM Second press See page 37 CALL MY BILL Third press See page 37 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W XY Z 0 4 G H I 7 P Q R S Redial Quickdial Recall Intercom Options ...

Page 5: ...calls between handsets See page 19 Quickdial Enables you to store and dial up to 10 numbers in the memory for shared use and up to 10 for personal use See page 15 16 At a glance Calls light Flashes to indicate an incoming call Volume Turns the volume of the earpiece up or down during a call Turns the handset ringer off and on See page 14 Undo Deletes the last digit entered Changes the menu setting...

Page 6: ......

Page 7: ...alls 19 Optional settings 24 Additional features 28 Using Select Services 33 Operating with additional base stations 39 Connecting to a switchboard 41 Wall mounting 42 Maintenance 43 Help 44 Technical information 46 Technical specification 48 Index 49 Hints and tips boxes In this user guide we ve included helpful tips and useful hints They are shown in a grey box ...

Page 8: ...ions with more than one Synergy handset connected 4 Power In Use Charging Synergy1000 DECT 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P Q R S Redial Quickdial Recall Interco m Options 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P Q R S Redial Quickdial Recall Interco m Options 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P Q R S Redial Qu...

Page 9: ...ear a hearing aid please note that the Synergy system works by sending radio signals between the base station and handset These signals can interfere with hearing aids causing a humming noise 5 The Synergy telephone system can interfere with other electrical equipment e g answering machines TV and radio sets clock radio alarms and computers if placed too close It is recommended that you place your...

Page 10: ...xpose the equipment or batteries to fire or water 9 Do not dispose of used batteries with general household rubbish and do not burn them 10 Do not use handsets in places where there are explosive hazards 11 Clean the handset and charger with a damp not wet cloth or antistatic wipe Never use a dry cloth as this may cause a static shock Never spray cleaning fluid directly onto the telephone ...

Page 11: ...gy Handset uses a nickel cadmium NiCad battery pack supplied Hold the handset with the keypad facing down remove the clear plastic directory label cover and push and slide open the battery compartment Insert the battery pack inside the battery compartment and slide the battery compartment cover shut Replace the directory label cover BATTERY Push Slide ...

Page 12: ... that the handset needs to be registered with a base station 8 To keep your battery in the best condition leave the handset off the base station for a few hours at a time After the initial 16 hour charge Battery performance After charging your Synergy Handset for the first time subsequent charging time for the handset batteries is approximately 4 5 hours Batteries and case may become warm during c...

Page 13: ...hows SET UP Press the button Display shows HANDSET Press the button Display shows KEYTONES Press the button until the display shows REG Press the button Display shows ADD Press the button Display shows PLS WAIT then after a short delay the Park No of the base station Press the button Display shows PIN 9 Please note that while NiCad rechargeable batteries can be expected to give years of service th...

Page 14: ...splay shows SET UP Press the button Display shows HANDSET Press the button Display shows KEYTONES Press the button until the display shows REG Press the button Display shows ADD Press the button until the display shows REMOVE Press the button Display shows PIN Enter the four digit base station code default 0000 Enter this if the base station code has not been changed The marks disappear one by one...

Page 15: ...ng page 40 Before wall mounting make sure the mains power lead will reach the mains socket Try to avoid locations near metallic obstructions or electrical appliances such as TV sets fridges computers fluorescent lights radiators metal pipes and metal window frames ...

Page 16: ... on Enter the number you want and it is dialled Or to preview the number before you call Enter the number you want Display shows your number If you make a mistake you can change the number by pressing the button to delete individual digits Press the TALK button Your number is dialled To end a call Press the TALK button Or Place the handset back on the base station ...

Page 17: ...t your caller hearing the conversation During your call Press the button Display shows Secrecy icon flashing and SEC You can now talk without the person on the other end of the line hearing you To talk to your caller again press the button To redial the last number Press the TALK button Press the REDIAL button The number is dialled Display shows the number Or Press the REDIAL button Display shows ...

Page 18: ...lume at any time during a call or whenever you get an external line and hear the dial tone Press the VOLUME buttons or on the side of the handset to increase or decrease volume Display shows the level by a series of vertical bars I min I I I I I max 14 ...

Page 19: ... your personal memory These numbers can only be used to quickdial from the handset they are stored in To select shared or personal quickdial numbers Your Synergy Handset is pre set to give you common quickdials You can switch between SHARED and PERSONAL quickdial Press and hold the QUICKDIAL button for at least 2 seconds Handset beeps and LCD shows SHARED or PERSONAL depending on the current setti...

Page 20: ...d hold the QUICKDIAL button for at least 2 seconds or until a beep is heard Enter the phone number you want The display shows the location and the phone number Press the button to store the number You hear a confirmation beep and the display shows STORED You can scroll through the quickdial numbers and see any available locations You can then change or add a number You may find it useful to keep a...

Page 21: ...memory ie SHARED or PERSONAL if it is not change it by following the steps on page 15 Press and release the QUICKDIAL button Display shows the first quickdial location plus the number stored under that location Press the button to move to the stored number that you want to edit Press the QUICKDIAL button for a few seconds Press the button to delete the existing digits from the right When the memor...

Page 22: ...e the quickdial number you want is stored The number is dialled To view then dial a quickdial number You can display the number before dialling Press the QUICKDIAL button Display shows the first location and the number stored Press the button to scroll through the quickdial list until you display the number you want Press the TALK button The number is dialled Quickdial 0 9 Quickdial 18 ...

Page 23: ... 6 Display shows INT CALL and the number of the handset you are calling The other handset rings If there is no answer after 30 seconds the call is ended To answer an intercom call The handset rings Display shows INT CALL display flashes INT and the number of the handset calling you Press the INTERCOM button Or Lift the handset off the charger or base station To end an intercom call Press the INTER...

Page 24: ...he TALK button You will then be returned to the intercom call To make an external call If you need to make an external call while on an intercom call Press the TALK button to put your intercom caller on hold Display flashes INT and shows display goes blank Dial the external number you want to make your call Press the TALK button to end the external call To switch between callers If you have one in...

Page 25: ... Press the INTERCOM button to end the intercom call To receive an intercom call During an external call You hear the call waiting tone in the earpiece The handset calls light flashes The display flashes INT then shows INT CALL and the number of the handset calling you Press the INTERCOM button to answer the call and to put your external call on hold They hear a series of on hold beeps Press the TA...

Page 26: ...on hold and will hear a series of beeps Press the number of the handset to which you want the call transferred Display shows INT CALL and the handset number you are calling The other handset rings When your call is answered you can tell them there is a call for them Press the button until the display shows TRANSFER Press the button and the call is transferred If the other handset does not answer P...

Page 27: ...ill be reconnected to the original caller To put intercom and external calls on hold When you have two calls on the same line you can put them both on hold Press the button until the display shows HOLD CALLS Press the button Display flashes INT and shows CALLS HELD flashing Press the TALK button to speak to your external caller or press the INTERCOM button to speak to your intercom caller ...

Page 28: ...To adjust the dial delay The dial delay can be set to short medium or long The dial delay is the time taken by the phone to send a number to the exchange after dialling The factory setting is medium Press the button until display shows SET UP Press the button Display shows HANDSET Press the button Display shows BASE Press the button Display shows SECURITY PIN Press the button until the display sho...

Page 29: ... the to change the setting Display shows LOW or HI Press the button A beep confirms that the change has been made To adjust the handset ringer melody You can select from six different ringer melodies Press the button until the display shows SET UP Press the button Display shows HANDSET Press the button Display shows KEYTONES Press the button until the display shows MELODIES Press the button Displa...

Page 30: ...lay shows KEYTONES Press the button Display shows the current setting ON or OFF Press the to change the setting Display shows OFF or ON Press the button A beep confirms that the change has been made To switch the display backlight on and off Press the button until the display shows SET UP Press the button Display shows HANDSET Press the button Display shows KEYTONES Press the button until the disp...

Page 31: ...ess the button Display shows REG The handset will be de registered from the base station s This will reset RINGER VOLUME is set to high RINGER MELODY is set to A EARPIECE VOLUME set to medium KEYTONES is set to ON BACKLIGHT is set to ON Quickdial memory to shared It will delete Quickdial numbers stored in the personal memory Last number redial memory Personal Emergency numbers Unchanged Quickdial ...

Page 32: ...d emergency numbers the Synergy Handset is able to store up to 4 of your personal emergency numbers To switch the keypad guard on Press the button then within two seconds press the 0 button Display shows GUARD ON When in GUARD mode users are restricted to four functions Preview dialling an emergency service number Answer incoming call Dial one of up to four numbers which you can store on the hands...

Page 33: ...e number you want in full Press the TALK button If you press any other button while the GUARD is switched on the display shows PRESS TICK for two seconds If you press the button the display shows NOW PRESS 0 You have two seconds to press the 0 button before the display returns to GUARD ON Note If the handset ringer has been switched off the display will show SILENT instead of GUARD ON 0 29 ...

Page 34: ... Press the button until the display shows SET UP Press the button Display shows HANDSET Press the button Display shows KEYTONES Press the button until the display shows EMERGENCY Press the button Display shows 1 ENTER NO Key in the number you want Press the button Display shows STORED and beeps The display reverts to EMERGENCY Press the button Display now shows last memory number and the number ke...

Page 35: ...mber the rest of the digits will scroll across the screen after one second To edit your personal emergency numbers Display the number you wish to edit by first viewing the number as described above Enter the new number you want as follows Press the button Press the button which will delete the digits one at a time Press the button for as many digits as you wish to remove or until the display shows...

Page 36: ...et on the side of your Synergy handset Warning Cover includes small parts possible choking hazard for small children Please note A headset is not supplied with your Synergy Handset and must be purchased separately Headsets can be purchased from BT shops or other major retail outlets or you can Freefone 0800 800 150 We recommend the Freehand Headset with item code 871268 ...

Page 37: ...ting lets you know when someone else is trying to get through even when you re already on the phone During a call you hear beeps to indicate that another person is ringing your number When you hear the beeps press the RECALL button to take the new call To switch between both calls press the RECALL button For further information see Select Services User Guide supplied when you subscribe to the serv...

Page 38: ... can now scroll through three options Display shows ALLCALLS which means all calls will be diverted Press the button Display shows NOTANS which means calls that you don t answer within 5 rings will be diverted Press the button Display shows ENGAGED which means that callers who get the engaged tone will be diverted Select the displayed option by pressing the button The handset automatically sends a...

Page 39: ...Press the button to cancel the option displayed The handset automatically sends a sequence of tones to the network exchange Display shows PLSLISTEN and you hear a network announcement confirming your cancel instruction Press the TALK button to return to standby or replace the handset on the base station To check Call Diversion You can check to see what Call Diversion settings have been made i e AL...

Page 40: ...ternal callers You can speak to both people at the same time or choose to switch between both callers This facility does not include calls between more than two handsets on intercom feature To make a three way call Make the first call as normal Then Press the button until the display shows 3 WAYCALL Press the button Your first caller is put on hold Display shows ENTERNO Dial the number you want fo...

Page 41: ...button to dial After 5 seconds the display shows PLSLISTEN Follow the announcement instructions Call My Bill This feature gives you the cost of calls recorded on your telephone number since your last bill You can get an instant bill total including all charges up to the last working day To use Call My Bill Press the button until the display shows CALLMYBILL Press the TALK button or the button Afte...

Page 42: ...ss the button until the display shows SERVICES Press the button Display shows FRIENDS FAM Press the button to move between FRIENDS FAM and CALL MY BILL When you are on the select service you wish to edit press the button Display shows the telephone number stored Press the button you are now in the edit mode Delete the number by pressing the button for as many digits as you want to remove Enter the...

Page 43: ...equence by pressing the PAGE button on the base station you want to register a handset with It sends a unique signal and your handset will automatically accept it as the next base station Automatic connection to different base stations If each base station is connected to a different telephone line your handset can only make and receive calls from one base station at a time NOTE If you move out of...

Page 44: ...ay shows HANDSET Press the button Display shows KEYTONES Press the button until the display shows BASE Press the button Display shows CHANGE Press the button Display shows BASE NO This is the base station your handset is currently registered with Either press the button to scroll through and display the available base stations 1 4 or press the number of the base station you want 1 4 on the keypad ...

Page 45: ... the display shows SET UP Press the button Display shows HANDSET Press the button Display shows BASE Press the button Display shows SECURITY PIN Press the button until the display shows RECALL Press the button Display shows the current setting TB or E Press the button to display the alternative option Display shows E or TB Press the button You hear a confirmation beep Display shows RECALL Press th...

Page 46: ...gy Charger Make sure the mains power is disconnected 1 Press tab 1 2 Lift back off Using the drawing on page 52 as your template mark then drill two holes for the two screws and wall plugs if needed Reconnect the power Wall mounting slots 2 1 ...

Page 47: ...nal point of purchase Some retailers offer extended warranty schemes for cover outside the initial 12 month period Please ask them for details Outside warranty If your Synergy Handset or Charger needs repair after the warranty period has ended call the Synergy Handset Helpline on 0845 650 20 20 and you will be advised of our recommended repair agents If you should have to return your Synergy Hands...

Page 48: ...ALL DIVERT SILENT CALL DIVERT PLS WAIT CALL DIVERT HSET Means handset is not registered to the base See page 9 for handset registering The button has been pressed and turned the handset ringer off See page 14 The handset is in registration mode and searching for the base station See page 9 The handset is registered to a base other than Synergy Shows that you are in the memory function Keypad guard...

Page 49: ...ase station is connected to the mains power and switched on You cannot link up with the base station If the display shows REG the handset must be registered with the base station See page 9 Is the display flashing the The mains power cable may not be connected at the base or switched on Are you in range of the base station Battery could be low or flat If using more than one base station check that...

Page 50: ... such appliances to avoid any risk of interference The charger does not appear to be working Check that The power adaptor is properly plugged into the charger Your handset has slotted correctly into the charger Are you using the correct charger supply unit Item Code 871273 Intercom does not work Check that you have pressed the INTERCOM button followed by the correct handset number Cannot adjust op...

Page 51: ...hould be made for access to emergency services How many phones can you have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items that may be connected to any one telephone line The Synergy base station has a REN of 1 Additional Handsets have a REN value of 0 Any other instrument provided by BT may be assumed to have a REN of 1 unless ...

Page 52: ...is only approved for use with a compatible switchboard including those which do not provide secondary proceed indication If you would like a list of suitable switchboards contact BT on 154 If you do have a compatible switchboard it cannot be guaranteed that the telephone will operate correctly under all possible conditions of connection If you have any difficulties contact BT on 154 Generally Syne...

Page 53: ...in buildings Power supply Charger 230 V 50 Hz AC adaptor Power consumption charger 0 9 VA Operating time mobile unit with fully charged battery Standby up to 60 hours Phone in use Up to 6 hours Permitted ambient conditions 0 C to 40 C for operation maximum 20 to 75 rel humidity Permitted storage temperature 10 C to 60 C Signalling method DTMF Signal key function Earth Recall Timed Break Recall Cha...

Page 54: ...r handset 10 Dial delay 24 Earth recall 41 Emergency calls 43 Emergency numbers personal 30 preview dial when keypad guard is on 31 to view and edit personal emergency numbers 31 Ending calls 12 Guarantee 43 General information 43 Handset register with the base station 9 Handset ringer melody 25 adjusting ringer volume handset 25 switching display backlight on off 26 switching keypad beeps on off ...

Page 55: ...17 to edit a quickdial memory number 17 to view a quickdial memory number 16 to view then dial a quickdial number 18 Receiving calls 13 Redial last number 13 Reset your handset to its original setting 27 Returning your Synergy Handset 43 Secrecy 13 Service 43 Silent 24 Technical information 47 Technical specification 49 Three Way Calling 38 Time break recall 41 Wall mounting 11 42 template 52 Warn...

Page 56: ...g as your template mark then drill two holes for the two screws and wall plugs if needed Insert the screws leaving about 5mm sticking out from the wall Hook the slots on the back of the charger over the screw heads protruding from the wall 50mm ...

Page 57: ...quipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract TouchTone is a registered trade mark of British Telecommunications plc in the UK British Telecommunications plc 1998 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in China Synergy hands...

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