Important safety and
care instructions
Keep these instructions safe for future reference.
Installation and location
• For indoor use only in the UK.
• Position all parts, including power adapters away from
heat and sun (i.e. away from radiators, window sills or
other electrical equipment that can get hot).
• Keep area ventilated (i.e. don’t put in cupboards or
behind sofas) and don’t block any vents with objects or
thick carpets.
• Keep device and cables out of young children’s reach.
• Only use power adapters provided by BT for this specific
device; contact our helpdesk if you need a replacement.
• Electronic devices hate liquids; don’t place devices and
power adapters in damp areas or near sources of water
or splashes.
• This device uses wireless technology; check before
using or installing where restrictions may apply such
as in hospitals.
• Product may cause scratches or marks if placed on
fragile surfaces (e.g. veneered wood or delicate fabrics);
place on a mat if needed.
• Don’t use near flammable substances or in a flammable
atmosphere (e.g. a warehouse or garage).
• Designed for use at room temperatures between
0°C and 40°C.
Care and maintenance
• Treat all parts with care; don’t shock or vibrate them,
and don’t pull, twist or plugs any cables.
• Dust with a soft dry cloth; don’t use water or solvent.
• Regularly check that objects don’t cover any parts or
any vents that could cause overheating.
• When not in use, store in a dry place and away from
extreme heat or cold.
Warnings
• If your devices or power adapters appear damaged, stop
using them immediately. Switch off your electric socket if
it’s safe to do so and contact our helpdesk.
• Don’t try to open your devices or power adapters. There
are no serviceable parts and you risk an electrical shock.
• This device has been evaluated for and shown to
comply with European Guidelines when installed and
operated with a minimum distance of 20cm between
the unit and your body.
• There is a slight chance your product could be damaged
by an electrical storm. We recommend that you unplug
the power and phone line cord during a storm.
• If you’ve got a pacemaker please check with your doctor
before installation.
• Radio signals from this product may cause interference
to hearing aids.
Other information
• The BT Smart Hub 2 contains code that is covered by
the GNU General Public License (GPL).
• In accordance with the GPL, BT has made the relevant
code available for download at
bt.com/help/gplcode
Radio Equipment Directive Declaration of Conformity and
Power Efficiency Info
• UK: Hereby, BT declares that the radio equipment type
Smart Hub 2 (model number GRV9517UAC34-A-SA) is
in compliance with Radio Equipment Regulations 2017.
• EU: Hereby, BT declares that the radio equipment type
Smart Hub 2 (model number GRV9517UAC34-A-SA) is
in compliance with Directive 2014/53/EU.
The full text of both declarations of conformity is available
at:
bt.com/business/help
Restrictions
This radio equipment is subject to certain restrictions
when it is placed on the market in Belgium (BE), Bulgaria
(BG), Czech Republic (CZ), Denmark (DK), Germany
(DE), Estonia (EE), Ireland (IE), Greece (EL), Spain (ES),
France (FR), Croatia (HR), Italy (IT), Cyprus (CY), Latvia
(LV), Lithuania (LT), Luxembourg (LU), Hungary (HU),
Malta (MT), Netherlands (NL), Austria (AT), Poland (PL),
Portugal (PT), Romania (RO), Slovenia (SI), Slovakia (SK),
Finland (FI), Sweden (SE), Northern Ireland (UK(NI)),
Norway (NO), Switzerland (CH), Iceland (IS), Turkey (TR),
Lichtenstein (LI).
Wi-Fi 5 GHz: The frequency band 5150-5350 MHz is
limited to indoor use.
This radio equipment is also subject to certain restrictions
when it is placed on the market in United Kingdom (UK):
In accordance with the relevant statutory requirements
in the UK, the 5150 to 5350 MHz frequency range is
restricted to indoor use in the United Kingdom.
Radio transmission information
Disposing of your old electrical and electronic equipment
The Government has a legal requirement to minimise
the unsorted waste disposal of electrical and electronic
equipment and to maximise its separate
collection and environmentally sound
management. The symbol shown here and on
a product, means you shouldn’t throw it in your
normal rubbish at the end of its working life.
This product may contain substances that could be harmful
to people or the environment if it’s not recycled correctly.
The equipment provided to you will remain the property of
BT at all times (excluding outright sale equipment).
You’ll need to return it back to us within 60 days of telling
us you want to cancel or we may need to charge you for it.
As the environment is important to BT, simply send
your equipment back to us so we can get rid of it in an
environmentally friendly way. You can do this by following
the easy steps on
bt.com/business/returnkit
If this equipment is a replacement for something similar,
then you can also dispose of you old kit by following the
instructions above.
© British Telecommunications plc 2021. Registered office:
81 Newgate Street, London EC1A 7AJ. Registered in
England No. 1800000. All third party trade mark rights
are acknowledged.
SH2 v2
Frequency range
(GHz)
Max power in the range
(dBm)
1.88 – 1.90
18.4
2.41 – 2.47
20
5.15 – 5.25
23
5.25 – 5.35
23
5.37 – 5.72
30
