Connection help
Don’t have a CD player
If your computer is connected to the internet, you can download the drivers online:
•
If you’re using Windows XP® or want to use WPS function on any compatible
device, download and install the drivers from bt.com/producthelp
•
If you’re using Windows Vista®, 7, or 8 without WPS support, plug the dongle into
a USB port. Windows® will automatically find and install your drivers.
Wait until the “Your new hardware is installed and ready to use” message appears in
your system tray (lower-right corner of your screen).
Then go to step 3 to connect to wi-fi.
Check the dongle has installed correctly
In the Device Manager Network Adapters, if you can find BT Wi-Fi Dongle, the driver is
installed successfully.
If the driver BT Wi-Fi Dongle is displayed with “!”, “?”, “X” symbols, the driver installation
has failed. In this case, you’ll need to update or reinstall the driver again. Right-click on BT
Wi-Fi Dongle, and then click Update Driver and follow the instructions on the screen.
Can’t connect to router
Possible causes for no connection:
•
Check your selected router wireless network name.
•
Make sure you’ve entered the correct network security key.
Weak signal
Possible causes for weak signal:
•
Do not use the dongle in an area where microwave and electric equipment may
interfere with the wireless signal.
•
Try to move the laptop near to your router, which can improve the wireless
signal quality.
•
Thick/concrete walls and ceilings.
Compatibility
Windows
®
XP
®
Windows
®
Vista
®
, 7 and 8. This product is not compatible with
Apple
®
Mac
®
or earlier versions of Windows
®
.
If you need more help, go to bt.com/producthelp
or call 0808 100 6116*.
