BT Payphone Contour 400 User Manual Download Page 28

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Troubleshooting

Problem

Solutions

No dialling tone

•

Check that the payphone is plugged
into the phone socket

•

Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on

•

Contact the Helpdesk

for contact details, see page 34

Continuous dialling

•

Change dialling type, try again

tone after you dial

•

Contact the Helpdesk

for contact details, see page 34

Display is blank

•

Check that the payphone is plugged
into the phone socket

•

Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on

•

Contact the Helpdesk

for contact details, see page 34

Poor reception

•

Check hole on back of handset is

at other end

not covered during use

Problem

Solutions

Line is busy

•

Check that the payphone is plugged
into the phone socket

•

Check that the payphone is plugged
into an electrical 3 pin socket that
is switched on

•

Contact the Helpdesk

for contact details, see page 34

Display says

•

Check the cash tray is not full

EMERGENCY CALLS ONLY

•

Check that the coin slot is not
jammed

Coins not accepted

•

Check the cash tray is not full

•

Check that the coin slot is not
jammed

Lost keys

•

Call the Helpdesk on

Free

fone 0800

37 30 85

If you know your key numbers,
please have them ready

Unknown PIN

•

Contact the Helpdesk

for contact details, see page 34

eatures

pages

–

Calls

and

cash

pages

–

roubleshooting

pages

–

2305 c400 User Guide 3.9br 23/10/01 5:22 pm Page 28

All manuals and user guides at all-guides.com

Summary of Contents for Payphone Contour 400

Page 1: ...Payphone Contour 400 User guide 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 1 All manuals and user guides at all guides com a l l g u i d e s c o m ...

Page 2: ... the cost of your call 9 answering an incoming call 9 pre funded accounts switching pre funding on 10 to change a pre funded phone number 11 to add money to an account 12 to delete an account 12 making a pre funded call 13 more call functions using a text phone 14 redialling the last number you called 15 transferring a call from an extension 15 using the owner mode 16 using the control port 16 cas...

Page 3: ... call types 23 display languages 23 fake coins 24 old coins 24 new coins 24 call privacy 25 caller display 25 incoming operator call barring 26 time 26 day 26 dialling types 26 incoming call barring 27 switchboards 27 Subject to your contract with BT Payphones you may not be able to change some of these features Troubleshooting pages 28 29 how to solve some of the more common problems Troubleshoot...

Page 4: ...e for details 3 Watch the display for information The display shows how much time is left during the call When 20 seconds of call time is left you ll hear the pips If you don t add any coins the call will end Remember the payphone doesn t return unused coins Making a loudspeaker call 1 Press the green LOUDSPEAKER button and insert your money 2 Dial the number and wait for an answer 3 Speak towards...

Page 5: ...r headset into the headset lead and press the blue HEADSET button The light will come on 2 Insert your money 3 Dial the number 4 Press the blue HEADSET button when you re ready to end your call 020 7123 4567 INSERT 20p eg 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 5 All manuals and user guides at all guides com ...

Page 6: ...he volume Press VOLUME again to return to the initial volume The Payphone Contour 400 is fitted with an inductive coupler handset that makes calls easier to hear when used with a suitable hearing aid This is a legal requirement If you use a behind the ear hearing aid move the switch to the T position and hold the handset earpiece next to the hearing aid TAXI INSERT 20p eg eg Features pages 18 27 C...

Page 7: ...e end of the first call As long as you have the minimum fee left you can make another call 2 Press the orange NEXT CALL button 3 Dial the next number you want 4 Watch the display for information 020 7123 4567 please dial eg 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 7 All manuals and user guides at all guides com ...

Page 8: ...ecking a number before you call 1 Do not start the call 2 Press H H 3 Dial the phone number you want and check the number on the display If you make a mistake as you dial you can press REDIAL DELETE to delete the last number you dialled 4 Lift the handset press HEADSET or press LOUDSPEAKER to start your call 5 Insert your money The payphone will dial the number INSERT 20P KEy number Features pages...

Page 9: ...the charge for your call 3 Press H H 4 Insert your money The payphone will dial the number Answering an incoming call The headset and loudspeaker lights will flash when the payphone rings 1 Lift the handset press the green LOUDSPEAKER button or plug in your headset and press the blue HEADSET button INSERT 20P 2 50 KEy number eg eg 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 9 All manuals and ...

Page 10: ...0 or 25 subject to your contract with BT For more information contact us using the details on page 34 1 Lift the handset unlock the top cover enter your owner PIN and relock the top cover 2 Dial S S76H H 3 Press Memory 3 to switch pre funding on 4 Press H H 5 Press H H 6 Enter the PIN that the account holder wants to use and make a note of the PIN on page 30 This can be between 1 and 6 characters ...

Page 11: ... add more money 2 Enter the new phone number and press H H 3 Press Memory 1 to scroll through and choose the charge band the payphone should use when the account holder calls this number 4 Press H H 5 Press the Memory button that the account holder wants to use to dial the number The new number will replace the previous number stored on that button STORED MEMORY KEY STORED MEMORY KEY Calls and cas...

Page 12: ...n account Make sure you make a note of the credit held in the account before you delete it This information will be lost 1 Lift the handset unlock the top cover enter your owner PIN and relock the top cover 2 Dial S S79H H 3 Press Memory 3 or 4 to scroll through the accounts 4 Press H H to check how much money is in the account Make a note of how much is in the account for your records 5 Press H H...

Page 13: ...ess H H 3 Press a Memory button to make your call The payphone will dial the number and show the credit in the account You can insert coins during any call to top up your account 4 Replace the handset press the HEADSET ON OFF button or press the LOUDSPEAKER ON OFF button to end the call 020 7123 456 PLEASE DIAL insert 20p eg eg eg 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 13 All manuals and...

Page 14: ...UDSPEAKER ON OFF button to start your call 3 Insert your money 4 Dial the number on the payphone keypad 5 Use your text phone as normal when your call is connected 6 Remove the text phone from the socket when your call is over and press the green LOUDSPEAKER button If you don t do this other features may be affected 020 7123 456 eg 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 14 All manuals an...

Page 15: ...for local assistance calls see page 22 1 Press the big red button The call on the extension will be transferred to the payphone You can also answer the call using the handset or headset 2 Press the green LOUDSPEAKER ON OFF button to end your call 020 7123 456 please dial Calls and cash pages 4 17 Features pages 18 27 Troubleshooting pages 28 29 15 eg There s a label for the red button packed with ...

Page 16: ...the orange NEXT CALL button 4 Dial the number Using the control port You can use the control port to connect keypads and other equipment to the phone If you would like more information on what equipment you can connect to the control port contact the Helpdesk For contact details see page 34 1 Plug your equipment into the control port 2 Follow the instructions for your equipment 020 7123 456 owner ...

Page 17: ... going to empty the cash tray reset the payphone to 0 To leave the amount unchanged Press H To reset to 0 Press 0H To see how much the payphone has taken since it was first used Press H again 145 76 0 00 32 40 pin Emptying the cash tray Unlock and remove tray After you ve emptied the cash tray make sure that you replace and lock it eg eg 17 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 17 All m...

Page 18: ...lf Before you can programme the features you need to begin the owner programming mode 1 Lift the handset or press the green LOUDSPEAKER ON OFF button 2 Unlock the top cover 3 Enter your PIN 4 Press H 5 Lock the top cover Now you re ready to choose the feature you want to programme Features pages 18 27 Calls and cash pages 4 17 Power loss The Payphone Contour 400 is mains powered If it is unplugged...

Page 19: ...isplay language Feature page Programme your payphone to recognise 24 New coins when they re introduced and to reject Fake or Old coins Switch on Call privacy if you ve got more than 25 one phone connected to your line Display the phone number of your caller with 25 Caller display You can use Incoming operator call barring to 26 stop operators connecting reverse charge calls to your payphone Extra ...

Page 20: ...e your PIN down make sure you disguise it as another number such as phone number or birthday S74H Enter the PIN you want H SET TO _ _ _ Call barring You can stop calls from being made to certain types of numbers such as international numbers S22H Press Memory 1 to choose the type of call you want to bar Press Memory 3 to change between barred and allowed FREE H Features pages 18 27 Calls and cash ...

Page 21: ...one Contour 400 calculates the cost of each call made internally and does not require meter pulses generated by the exchange S24H Press Memory 3 to increase charge rate or press Memory 4 to decrease the rate Your payphone is first set to charge rate 100 You can choose any rate between 20 and 500 How charge rates work If callers get 60 seconds for 10p at charge rate 100 doubling the charge rate to ...

Page 22: ...ee use Memory 3 and 4 to set the fee then press H Big red button Dial the phone number for local assistance and press H If you enter 0800 you can use the red button to transfer calls from an extension but you won t be able to use it to call for local assistance Press the big red button Clearing a memory button Press REDIAL when the display says Press the Memory button you want to clear memory key ...

Page 23: ...ess H to bar the number or press Memory 1 to choose the charge rate H _ _ _ _ _ Follow the instructions above and press REDIAL when the display shows the code you want to cancel Cancelling a call type BARRED Display languages You can let callers choose whether to see the display messages in English French German Welsh Spanish or Italian S52H Press Memory 3 to switch the languages on or off Lift th...

Page 24: ... coins You can stop fake coins or tokens called slugs from being used to make calls S86H Press HHHH Insert eight of the tokens or coins H SLUG Old coins You can stop coins that go out of circulation from being used to make calls S26H Press Memory 1 to select the coin you want to stop Press Memory 3 to stop it from being used for calls H COIN 10P COIN 10P X Features pages 18 27 Calls and cash pages...

Page 25: ...l privacy is on you will not be able to transfer calls from your extension to your payphone S77H Press Memory 3 to switch the privacy feature on or off H PRIVATE Caller display You can display the phone numbers of people who call your payphone S36H Press Memory 3 to switch Caller display on or off DISPLAY H Calls and cash pages 4 17 Features pages 18 27 Troubleshooting pages 28 29 Display blinks t...

Page 26: ...xchanges use Touchtone dialling which makes musical notes as you dial If you can t get through try switching to pulse dialling S34H Press Memory 3 to change between tone and pulse H TONE Features pages 18 27 Calls and cash pages 4 17 Troubleshooting pages 28 29 Display blinks Display blinks Display blinks Incoming operator call barring You can bar incoming operator calls to stop them connecting re...

Page 27: ...ode for an outside line Press H Press H Press Memory 3 to increase or Memory 4 to decrease the time the payphone waits to get an outside line User keyed access code Enter the code for an outside line Press H Press Memory 1 Press H Enter the first digit of your extension phone numbers H Follow the instructions above and press REDIAL when the display shows the code you want to cancel Cancelling a co...

Page 28: ...ack of handset is at other end not covered during use Problem Solutions Line is busy Check that the payphone is plugged into the phone socket Check that the payphone is plugged into an electrical 3 pin socket that is switched on Contact the Helpdesk for contact details see page 34 Display says Check the cash tray is not full EMERGENCY CALLS ONLY Check that the coin slot is not jammed Coins not acc...

Page 29: ... is only strong enough for a few phones so you need to make sure you don t have too many phones connected to the line The REN number is a guide to how much of the signal your phone uses Calls and cash pages 4 17 Features pages 18 27 Troubleshooting pages 28 29 Power loss The Payphone Contour 400 is mains powered If it is unplugged or there is a power loss only emergency calls will be possible Thes...

Page 30: ...ame PIN optional Stored phone numbers 1 4 Pre funded accounts 30 Features pages 18 27 Calls and cash pages 4 17 Troubleshooting pages 28 29 ACCT02 1 3 2 4 ACCT03 1 3 2 4 ACCT04 1 3 2 4 ACCT05 1 3 2 4 ACCT06 1 3 2 4 ACCT07 1 3 2 4 ACCT08 1 3 2 4 ACCT09 1 3 2 4 ACCT10 1 3 2 4 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 30 All manuals and user guides at all guides com ...

Page 31: ... 4 ACCT19 1 3 2 4 ACCT20 1 3 2 4 ACCT11 1 3 2 4 Account details If the payphone does not work it may not be possible to check the details in the pre funded accounts Subject to your contract with BT we may be able to check the credit in each account Contact the Helpdesk for more details For contact details see page 34 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 31 All manuals and user guides a...

Page 32: ...count Photocopy this page and give a copy to each pre funded account holder Add their details in the spaces provided Name Account number You can top up your account during the call 1 2 3 4 Start your call in the normal way 1 2 3 4 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 32 All manuals and user guides at all guides com ...

Page 33: ... happens to unused coins the minimum payment to make a call the method of payment the full postal address of the location of the payphone the person who should be contacted about caller complaints how calls are charged an indication that 999 and 112 calls are free a warning that calls may be overheard where other extensions are connected to the same line VAT liability If you are registered for VAT...

Page 34: ... your query to product help payphones bt com or call the Payphone Helpdesk free on 0800 25 25 41 and we will be pleased to help you Lines are open Monday to Saturday 8am to 6pm If you need replacement cash box keys please call the Tetrel Key Helpdesk free on 0800 373 085 If you would like to speak to our Sales Team please call the Payphone Sales Desk free on 0800 11 55 11 Lines are open Monday to ...

Page 35: ...35 2305 c400 User Guide 3 9br 23 10 01 5 22 pm Page 35 All manuals and user guides at all guides com ...

Page 36: ...munications systems specified in the instructions for use subject to the conditions set out in them EC Declaration of Conformity We Marconi Interactive Systems Of Carr Lane Chorley Lancashire PR7 3JP UK Declare that model number Contour 400 Equipment Coin payphone for customer British Telecom Network connection type PSTN Class 1 2 is are in conformity with the requirements of the R TTE directive D...

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