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The services described in this publication are subject to availability and may be
modified from time to time. Services and equipment are supplied subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2008
Registered Office: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Item code 044025 / V2.0
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Available in alternative formats including braille, large
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BT Total Broadband
BT I-Plate
Set-up guide
Common questions
How does I-Plate work?
Extension wiring around your home can pick up interference, affecting
your broadband service. The I-Plate filters out this interference to help
improve your connection speed* – giving you a faster, more reliable
broadband service.
Will I notice a faster internet connection after I fit my I-Plate?
This depends on how much interference you had on your broadband
line. Some small improvements may not be noticeable in day-to-day
internet use. For more information on broadband speed, please go to
www.bt.com/help/broadbandspeed
How can I check my broadband speed?
Go to our online tester at
www.speedtester.bt.com
. This tester will
show you your connection speed* (i.e. DSL connection rate) and
throughput* (i.e. IP throughput). Make a note of these readings.
After fitting your I-Plate, you may need to allow up to 48 hours for
any broadband speed improvements to show. Please note: you can
run this tester only once every three hours.
Do I still need ADSL filters after I’ve fitted my I-Plate?
Yes, you still need ADSL filters connected to every phone socket that
you use in your home, including those used by phones, faxes and
digital TV boxes such as SKY
®
.
My broadband router is connected to an extension socket.
Do I need to move it to the main socket fitted with my I-Plate?
No, you can leave your broadband router connected to the
extension socket.
Will my I-Plate interrupt my telephone service?
Your telephone and broadband services will stop working while
you fit your I-Plate. These will automatically start working again
once it’s fitted.
I’ve fitted my I-Plate and my phone service isn’t working.
What can I do?
Check that your phone is plugged into your phone socket.
Try removing the I-Plate and refitting the lower half of the socket.
This may show you if the I-Plate is causing the problem.
Try removing the lower half of the socket and plugging your phone
directly into the test socket (this is on the right hand side, behind the
faceplate). If the line isn’t working to the test socket, there may be a
problem with your line. Call your telephone service provider to report
a fault. If your provider’s BT, call us on 0800 800 151.
I’ve fitted my I-Plate and my broadband service isn’t working.
What can I do?
Try turning off your broadband router and computer then turn them on
again, wait for the router to connect to broadband and check it again.
For more help and support, should you need it, please go to
www.bt.com/broadband/help
or call us on 0800 111 4567.
* A note about your broadband speed
There are two measures of broadband speed: the
connection speed
and the
throughput speed
. The connection speed is how fast your modem or router
connects to the local telephone exchange, and is the maximum speed your line
can support. The throughput speed is how fast the internet works over this
connection. The throughput speed can vary and depends on several factors,
such as how busy the internet is, the time of day, and how many devices you
have connected to your broadband connection.
Job No.
8985
Client
BT
Project
BT I-Plate Set-up Guide
Revision
05-DR
Modified
08/10/08
Created
29/08/08
