BT HUB PHONE 1010 User Manual Download Page 68

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Manual software upgrade

If new software is available and you selected to upgrade later,
you can manually upgrade the software at any time using the
handset menu.

Press

Menu

to access the menu.

Press

to scroll and display

HANDSET

and

press

Press

until

HANDSET SOFTWARE

is displayed and

press

CHECK SOFTWARE

is displayed, press

to confirm.

As requested, place the handset on the charger linked to the
Hub. During download, once it is on the charger, the display
shows

DOWNLOADING, LEAVE HANDSET IN CHARGER...

The backlight may turn off but do not remove the handset
from the charger. Leave handset in charger. When the
upgrade is complete,

DOWNLOAD COMPLETE

is displayed and

the handset resets and automatically re-connects to the base.

While the handset is being updated,

the update cannot be cancelled. If you

take out the handset from the cradle,

the update is interrupted. If you put it

back within 90 seconds, the update

will resume and will be completed

correctly. If you do not put it back

within 90 seconds, then the handset

is unusable and you need to use

the rescue mode from the Hub,

see page 69.
It may take 3 minutes to upgrade

successfully.

Software upgrades

If you try to upgrade using the menu

and there is no upgrade available, you

will see the message

NO UPGRADE

AVAILABLE

Summary of Contents for HUB PHONE 1010

Page 1: ...User guide BT Hub Phone 1010 ...

Page 2: ...ur display with back light and choice of 5 wallpapers Keep track of incoming calls with the 50 number calls list 150 Entry phonebook with the facility to store a home work and mobile number for each of your contacts 20 Number redial list for quick and easy redialing 10 Ringtones available ...

Page 3: ...eed help If you have any problems setting up or using your BT Hub Phone 1010 please contact the Helpline on 0800 111 4567 Alternatively you may find the answer in Help at the back of this guide Got everything BT Hub Phone 1010 handset BT Hub Phone 1010 charger cradle 2 x rechargeable batteries Mains power adaptor You need a BT Total Broadband account You need a BT Broadband Talk account You need a...

Page 4: ...band Talk bill 19 Making and receiving multiple calls 20 Frequently asked questions 22 Using the phone Switching the handset power on off 25 Make an external call 25 Preparatory dialling 25 End a call 25 Receiving calls 26 Call timer 26 Handsfree calling 26 Earpiece volume 27 Silence the handset ringer 27 Secrecy 28 Keypad lock 28 Redial 29 Redial a number 30 Delete a redial number 31 Delete the r...

Page 5: ... caller 44 BT Calling Features 1571 45 BT Helpdesk 45 BT 118 500 45 Withhold my number 45 Display my number 45 Handset settings Adjust the display contrast 46 Adjust the earpiece volume 47 Naming a handset 47 Display wallpaper 48 Menu background colour 49 Auto talk 50 Beep tones 51 To switch key beeps On Off 51 To switch low battery beeps On Off 52 To switch out of range beeps On Off 53 To change ...

Page 6: ... 62 Making internal calls 64 Receiving internal calls 64 Transferring calls 65 De register a handset 65 Software upgrades Automatic software upgrade 67 Manual software upgrade 68 Rescue mode 69 Help 70 General information Safety 73 General 73 Cleaning 74 Environmental 74 Product disposal instructions 74 Guarantee 75 If you have to return your BT Hub Phone 1010 75 Technical information 76 R TTE 76 ...

Page 7: ...10 is fully upgradeable Setting up the handset 1 Remove the grey cover from the front of the BT Hub If it does not come off easily carefully apply a little more force Getting started 7 WARNING Do not place your BT Hub Phone 1010 in the bathroom or other humid areas Handset range The BT Hub Phone 1010 has a range of 300 metres when there is a clear line of sight between the hub and the handset When...

Page 8: ...ndby time In ideal conditions the handset batteries should give about 7 hours talk time or 100 hours standby Note that new batteries do not reach full capacity until they have been in normal use for several days Battery symbols Battery charged Battery half charged Battery low Battery empty icon will be red Important You can leave your handset in the charging cradle attached to the BT Home Hub if y...

Page 9: ... OK and place the handset in the charger connected to the Hub Once the handset and charger cradle are in the Hub REGISTERING HANDSETS PLEASE WAIT appears on screen DON T REMOVE HANDSET UNTIL YOU GET A CONFIRMATION MESSAGE Getting started 9 Battery performance The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually th...

Page 10: ...HANDSET REGISTRATION FAILED will appear and you will have to try the process again You will be returned to the please register screen Your BT Hub Phone 1010 is ready for use Getting started 10 Standby display Clock Shortcut to menu Shortcut to phonebook Range icon Battery status icon ...

Page 11: ...options page 12 Talk Press to make or receive a call page 25 R Recall Allows you to switch to a caller waiting on hold Handset buttons Right To position cursor during navigation Soft Key 2 In standby mode or during a call press to access the phonebook page 33 In a menu press to select back and return to the previous screen End Power Press and hold to switch the power off or on page 25 Press to end...

Page 12: ...reen 1 In standby press Menu to open the main menu 2 Use and to scroll through the menu list 3 When the menu item you want is displayed press OK to select and view the sub menus available 4 At any time press Back to go up one level Press Back to go back one level in a menu Keep pressing Back to return to the idle screen at any time Or press and release the button Getting to know your phone 12 Soft...

Page 13: ...eep Low Battery Out of Range Handset Software Handset update Software version Menu map Please note that there are other directory enquiries services available Please refer to bt com for BT 118 500 pricing information Base settings Default Settings System PIN Melody Ringtone External Calls Internal Calls Ring Volume Time Settings Alarm On Off Set Alarm Tone Set Date Time Registration Register Hands...

Page 14: ...oadband connection rather than your normal phone line With BT Broadband Talk you get a separate number most of the benefits of an extra line incredibly cheap international call rates and free calling features including 1471 and BT Answer For more detail charges and terms and conditions please go to www bt com broadbandtalk Making and receiving calls Once you ve got BT Broadband Talk set up all cal...

Page 15: ...l a c g n i o g t u o d n a g n i m o c n I s l l a c g n i o g t u o d n a g n i m o c n I e n i l d r a d n a t s n o e n i l k l a T d n a b d a o r B n o e n i l k l a T d n a b d a o r B n o g n i d r o c c a d e g r a h c s l l a C d n e k e e W g n i n e v E e e r F d n e k e e W g n i n e v E e e r F r e h t e g o T T B r u o y o t s e n i l d n a l K U o t s l l a c s e n i l d n a l K U ...

Page 16: ...alk rate How do I know BT Broadband Talk is set up on my Hub The Phone icon on the front of your hub will be lit up a solid green colour and you will hear a higher pitched dial tone than normal dial tone If the service is down or not activated there will be no green icon on the hub all calls will be made using your landline number You will not be able to receive calls to your BT Broadband Talk num...

Page 17: ...cally so you don t need to do anything to enjoy high quality sound You won t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi Def logo Multiple calls No more hogging the phone with BT Broadband Talk you can make more than one phone call at the same time You can have 2 calls going on at the same time via the BT Hub phone...

Page 18: ...BER OF CALLS ALREADY IN PROGRESS is displayed on any other additional BT Hub phone handsets you may have around the house informing you that you cannot make any more calls There is also a special busy tone presented if you press the button to make a call when it is not possible When using multiple handsets you can make internal calls between handsets or transfer a call between handsets You can onl...

Page 19: ...e It is not possible to transfer calls between Hub Phones and the phone plugged into the back of the hub Your BT Broadband Talk bill Broadband Talk can be added onto to your existing phone bill If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill However you won t see any charges if you have the free Evening and Weekend packag...

Page 20: ...r a d n a t S t e k c o s l l a w e n i l e l b a c d n a b d a o r B r e t r e v n o C r e t l i f o r c i M Corded or DECT phone plugged into phone line Corded or DECT phone plugged into back of hub BT Hub Phone Softphone Videophone HS 1 HS 2 HS 4 HS 3 HS 5 Independent of Hub Independent of Hub ...

Page 21: ...ng Call 4 If two hub phones have been answered any additional hub handsets will not ring and will have a message on the screen MAXIMUM NUMBER OF HANDSETS IN PROGRESS If any one of the two hub phones hangs up all the handsets will ring As there is a limit of two calls on the handsets at any one time Calls can still be answered on the phone at the back of the hub or Softphone or Videophone Incoming ...

Page 22: ...w this because the dial tone will be the normal dial tone instead of the high pitch Broadband Talk tone and the phone icon light will not work If there is no power to the Hub you won t be able to make any calls What happens when I make emergency calls If you make an emergency call to 999 or 112 from your BT Broadband Talk line the Hub will automatically use your standard telephone line This is a s...

Page 23: ...your BT Hub Phone and or DECT cordless phone will not work Alternative arrangements should be made for access to emergency services We recommend your primary telephone line is maintained for contacting emergency services Can I take my BT Broadband Talk number with me to another provider It is not currently possible to transfer your Broadband Talk 056 number to another provider You Hub and Hub phon...

Page 24: ... 0800 0845 0870 Premium rate numbers Personalised numbers some 07 numbers BT directory enquiries 118500 505 Emergency Services You can t call the operator non BT directory enquiries 101 non emergency calls i e Community support and anti social behaviour short code numbers like 150 151 and dial up Internet service providers Making calls with BT Broadband Talk ...

Page 25: ...bers can be up to 25 digits long 1 In standby enter the number you want to dial 2 Press to dial End a call 1 Press or place the handset back on the charger cradle If auto talk option is on Dialling numbers quickly Numbers can also be dialled in Handsfree mode page 27 using the phonebook page 35 and from the calls list page 40 When using BT Broadband Talk you need to use the full dialling number If...

Page 26: ...talk to your caller without holding the handset It also enables other people in the room to listen to both sides of your conversation When you receive a call the handset will ring the selected ringer melody Using the phone Auto answer If you have switched auto answer off see page 50 then you will need to press after lifting the handset to take the call Hi Definition Sound This is available when bo...

Page 27: ...iece volume 1 During a call press to increase or to decrease the earpiece volume The display shows the volume control screen Silence the handset ringer When the phone is ringing you can silence the ringer without disconnecting the call 1 Press and the ringer will switch off To end a handsfree call press To change the earpiece volume using the handset menu see page 47 The earpiece volume will remai...

Page 28: ...CRECY is displayed and your caller cannot hear you 2 To resume your call press Off Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying the handset around While the keypad is locked you will still be able to answer external calls When you end the call the keypad will remain locked The default setting is OFF Using the phone ...

Page 29: ...ress Yes to unlock the handset Redial Your handset automatically saves the last 20 numbers you dialled into a redial list together with the date and time you made each call From the list you can dial delete or save a number to the phonebook Using the phone While key lock is switched on it is still possible to make calls to emergency numbers 999 112 ...

Page 30: ...ou want 5 Press to dial the number If a name number match is found in the phonebook the name will be displayed instead of the number If you have dialled the same number on more than one occasion the call will appear only once in the redial list Each redial number can be up to a maximum of 20 digits long Numbers exceeding 20 digits will not be stored Redial names can be up to 16 characters When you...

Page 31: ...ress OK CALL DELETED is displayed and the display goes back to the redial list or standby if no more redial numbers are stored Delete the redial list 1 Press Menu to access the menu 2 Press or to scroll and display CALLS LISTS and press OK 3 Press or to scroll and display DELETE CALLS LIST and press OK 4 Press or to scroll and display DIALLED CALLS and press OK Using the phone ...

Page 32: ...ions 3 Press or to select HOME WORK or MOBILE and press OK 4 Press Edit to edit the name Use the keypad to enter a name and press OK to confirm 5 Press Save to save the entry If you decide not to delete all calls list entries press No to exit and return to standby Using the phone You can enter a name of up to 16 characters Use Clear to delete incorrect characters If a number is already stored in t...

Page 33: ...stored alphabetically To access the phonebook via the menu 1 Press Menu to access the menu Then press or to display NAMES and press OK to select Or to access the phonebook from standby Press Names to access the phonebook 2 Press or to display ADD ENTRY and press OK to select 3 NAME is displayed press OK to select 4 Enter a name using the keypad see character map page 34 then press OK Deleting char...

Page 34: ...rs for this contact are stored press Save to confirm Character map Button Lower Case Upper Case space 1 space 1 to change between upper and lower numeric case to change between upper and lower case to change numbers Entering names For example to enter the name Tom Press for T Press three times for O Press for M The maximum length for names is 16 characters You cannot store an entry without a numbe...

Page 35: ...RY then press or to scroll to the entry you want Or to search alphabetically Enter the first letter of the name you want using the keypad then scroll to the exact entry using or 3 Press to dial the number You can also highlight the name you want and press If there is only one number associated with the entry it will be dialled If there is more than one a screen will be displayed with all the numbe...

Page 36: ... the entry you want Or to search alphabetically Enter the first letter of the name you want using the keypad then scroll to the exact entry using or 5 Press to dial the number Phonebook If no entries are stored in the phonebook NO ENTRY STORED will be displayed instead of FIND ENTRY BT Broadband Talk Tip When using BT Broadband Talk you always need to store the number with the national dialling co...

Page 37: ... The name and numbers for the entry are displayed 4 To edit the name number Press OK to select FIND ENTRY then press or to highlight the name number you want to edit and press Edit Use or to scroll backwards or forwards through the characters and or for digits Use Clear to delete incorrect characters digits Enter new characters digits using the keypad 5 Press OK to confirm then Save to save the ch...

Page 38: ... you want RINGTONE SAVED is displayed Delete a phonebook entry 1 Press Names to access the phonebook 2 Press OK to select FIND ENTRY then press or to display the entry you want 3 Press Options then use or to display DELETE ENTRY Phonebook As you press or a sample of each melody is played You can also access the phonebook via the menu see page 36 If there are no more phonebook entries stored ENTER ...

Page 39: ... confirm ENTRY DELETED is displayed 6 Press to return to standby Delete all phonebook entries 1 Press Menu to access the menu 2 Press or to scroll and display NAMES and press OK to select 3 Press or to display DELETE ALL PHONEBOOK and press OK to select 4 DELETE ALL PHONEBOOK ENTRY is displayed press Yes to select Phonebook ...

Page 40: ...ll replaces the oldest If a name number match is found in the phonebook the name will be displayed instead of the number Numbers can be up to a maximum of 20 digits long Numbers exceeding 20 digits will not be stored View dial numbers in the calls list Via the menu 1 Press Menu to access the menu Press or to scroll and display CALLS LISTS and press OK RECEIVED CALLS is displayed press OK to displa...

Page 41: ...e and time the call was received 3 Press to dial the displayed number Or Press Back repeatedly to exit the calls list and return to the idle screen Caller Display and the calls list If you did not answer a call missed call you will see the icon next to the caller s number If the calls list is empty NO ENTRY STORED will be displayed If the time on your handset is not correct you will not see the co...

Page 42: ...mber HOME WORK or MOBILE and press OK to confirm 5 Press Edit Enter a name using the keypad and press Save to save the entry Delete a calls list entry 1 Press to access the Calls list 2 Press or repeatedly to scroll to the entry you want 3 Press Options then press until DELETE is displayed 4 Press OK to confirm CALL DELETED is displayed Press Clear to delete incorrect characters and then press OK ...

Page 43: ...OK 3 Press or to display DELETE CALLS LIST and press OK 4 RECEIVED CALLS is displayed press OK 5 DELETE RECEIVED CALLS LIST is displayed press Yes to confirm ALL RECEIVED CALLS DELETED is displayed If you decide not to delete all calls list entries press No to exit and return to standby Caller Display and the calls list ...

Page 44: ...your current caller on hold Press again to return to your first caller and to switch between both callers Or 2 If you want to end the current call and pick up the waiting call press The handset will ring Press again to connect to the waiting caller The second caller is only charged from the second you answer not while they are waiting to be connected Caller Display and the calls list Call Waiting ...

Page 45: ... calling Display my number if you normally hide your number you can use this function to show your number when dialling To dial a feature 1 Press Menu to access the menu 2 Press or to scroll and display BT GLOBE and press OK 3 Press or until the feature you require is displayed 1571 HELP DESK BT 118 500 WITHHOLD MY NUMBER or DISPLAY MY NUMBER and press OK to dial BT Calling Features Please note th...

Page 46: ... using the handset 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET and press OK 3 Press or until CONTRAST is displayed and press OK 4 The current contrast level is highlighted Press or to scroll and adjust the contrast to the level you want then press Save to confirm 5 Press Back repeatedly to return to the idle screen To exit and return to the idle display at any time pre...

Page 47: ...r to scroll and select the volume level you want then press Save 5 Press Back repeatedly to return to the idle screen Naming a handset Each handset registered to the base is assigned a number You can give a handset a name to match the user or location e g DAVE or OFFICE The name can be up to 8 characters long The number is given automatically and cannot be changed 1 Press Menu to access the menu H...

Page 48: ... Back repeatedly to return to the idle screen When in standby the new handset name will be shown in the display The handset number will be shown in the right of the display Display wallpaper You can select from 5 wallpapers for your handset display 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET and press OK 3 Press or until PICTURE is displayed and press OK If you make a ...

Page 49: ...atedly to return to the idle screen Menu background colour You can select Blue Red or Green as the background colour for the menu 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET and press OK 3 Press or until MENU COLOUR is displayed and press OK 4 The current menu colour is highlighted Press or to select a new menu colour and press Save to confirm SAVED is displayed Handse...

Page 50: ... all calls must be answered by pressing 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET and press OK 3 Press or until AUTO TALK is displayed and press OK 4 The current setting is displayed Press or to select ON or OFF then press OK The new setting is displayed 6 Press Back repeatedly to return to the idle screen Handset settings The default setting is ON ...

Page 51: ...y beeps If the battery is low If you go out of range of the base These beeps can be switched ON or OFF To switch key beeps On Off 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET and press OK 3 Press or until BEEP TONES is displayed and press OK However beeps which confirm settings cannot be switched off The default setting for all key beeps is ON Handset settings ...

Page 52: ...h low battery beeps On Off During a call if the battery charge level is low you will hear a warning beep every 30 seconds to alert you that the batteries need recharging 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET and press OK 3 Press or until BEEP TONES is displayed and press OK 4 Press or until LOW BATTERY is displayed and press OK Handset settings ...

Page 53: ...ear a warning beep to alert you to move closer to the base for improved reception and to avoid being disconnected 1 Press Menu to access the menu 2 Press or to scroll and display HANDSET and press OK 3 Press or until BEEP TONES is displayed and press OK 4 Press or until OUT OF RANGE is displayed and press OK 5 Press or to select ON or OFF then press OK SAVED is displayed 6 Press Back repeatedly to...

Page 54: ...e for external calls calls from an external incoming number or internal calls calls from another handset To change the call ringer volume 1 Press Menu to access the menu 2 Press or to scroll and display MELODY and press OK 3 Music icon is displayed press OK to confirm 4 Press until RING VOLUME is displayed and press OK 5 Press or to scroll through the volume levels Press OK when you reach the volu...

Page 55: ...nd press OK 5 EXTERNAL CALLS is displayed To select an external call ringer melody press OK to select Or To select an internal call ringer melody press to display INTERNAL CALLS then press OK to select 6 Press or to scroll and hear the melodies 7 When you hear the melody you want press OK to select RINGTONE SAVED is displayed 8 Press Back repeatedly to return to the idle screen Handset settings ...

Page 56: ...System PIN Your BT Hub Phone 1010 has a system PIN code which you will need to change various settings The default code is 0000 You may want to change this to prevent unauthorised changes to your settings To change the System PIN code 1 Press Menu to access the menu 2 Press or to scroll and display BASE SETTINGS and press OK To exit and return to the idle display at any time press Back repeatedly ...

Page 57: ... Enter a new 4 digit PIN and press OK CONFIRM NEW PIN is displayed 6 Re enter your new 4 digit PIN again for verification then press OK SYSTEM PIN CHANGED is displayed 7 Press Back repeatedly to return to standby Hub base settings As you enter the PIN number each digit is displayed as for security reasons Press Clear if you enter an incorrect digit 57 ...

Page 58: ... 2 and above ClickADVANCEDinthemenu thenCONTINUE TO ADVANCED Enter the login information username admin password admin Click SYSTEM in the menu then TIME Enter the current time and date Click APPLY 4 For firmware starting with 6 1 xxxx Click ADVANCED in the menu then CONTINUE TO ADVANCED Click SWITCH TO ANOTHER USER Time settings Please note Time on the handset is taken from the Hub During British...

Page 59: ... next incoming call Alarm You can use your BT Hub Phone 1010 handset as an alarm clock You can set a single alarm or set an alarm to sound at the same time each day When an alarm is set the icon will be displayed when in standby mode To set an alarm 1 Press Menu to access the menu 2 Press or to scroll and display TIME SETTINGS and press OK Remember to ensure your time is set correctly in the hub a...

Page 60: ...then press OK to save the alarm DONE is displayed To change the alarm melody 1 Press Menu to access the menu 2 Press or to scroll and display TIME SETTINGS and press OK 3 ALARM is displayed press OK to select 4 ON OFF is displayed press or until SET ALARM TONE is displayed and press OK to select 5 Press or to scroll and select an alarm melody then press OK to save ALARM TONE SAVED is displayed You...

Page 61: ... displayed press OK to select 5 Press or until OFF is displayed and press OK DONE is displayed 6 Press Back repeatedly to return to standby To silence the alarm When the alarm time is reached the alarm will sound and ALARM will be displayed The alarm will ring for 1 minute unless stopped 1 When the alarm sounds press Stop The handset returns to standby Time settings 61 ...

Page 62: ...lems you can try this manual method below Registering a Hub phone to your BT Home Hub manually At the Hub 1 Go into the menu and select REGISTRATION REGISTER HANDSET Select the base required and press OK 2 A screen prompt is presented on the handset display press and hold the wireless button on the back of the Hub for 3 seconds the phone light on the Hub will then flash then you can release the bu...

Page 63: ...lready registered to a base the symbol will be shown to the right of the base number If there are already 5 handsets registered to the base you will hear a double beep Each digit of the PIN code will be displayed as a for security reasons Press Clear if you enter an incorrect digit If you enter the wrong PIN code you will hear a double beep If registration fails the handset will return to standby ...

Page 64: ... are registered to your hub This can only occur if there are no other calls in progress on additional handsets Once an internal call is in progress all other handsets will show MAXIMUM NUMBER OF CALLS IN PROGRESS 1 Press INT 2 Enter the other handset number using the keypad e g The called handset will ring and show the calling handset s number If there is no response press to end the call at your ...

Page 65: ...2 When the handset answers press to transfer the call If the other handset does not answer press to talk to the original caller again De register a handset You cannot deregister the handset that is in use you will need to pick up an additional handset For example you cannot delete handset 1 from handset 1 you will need to do this from Handset 2 Handset 3 Handset 4 or Handset 5 You will always have...

Page 66: ...m 6 Press or to select the handset you want to remove remembering that you cannot deregister the same handset that is in use and press OK 7 ARE YOU SURE is displayed press Yes to confirm HANDSET DE REGISTERED is displayed Or Press No to cancel Using additional handsets Each digit of the PIN code will be displayed as a for security reasons Press Clear if you enter an incorrect digit If you enter th...

Page 67: ...lable it will send a message to any registered handsets needing to be upgraded If you have handsets located around the home you will need to place the charging cradle and phone into the front of the hub to receive the upgrade When the handset display shows NEW HANDSET SOFTWARE DOWNLOAD NOW You can either select Yes to upgrade immediately or select Later The message will be displayed again 24 hours...

Page 68: ...ff but do not remove the handset from the charger Leave handset in charger When the upgrade is complete DOWNLOAD COMPLETE is displayed and the handset resets and automatically re connects to the base While the handset is being updated the update cannot be cancelled If you take out the handset from the cradle the update is interrupted If you put it back within 90 seconds the update will resume and ...

Page 69: ...Open the Hub Manager Click the icon on your desktop or browse to http bthomehub home 3 Click TELEPHONES in the menu 4 Click the Rescue button 5 You won t get any indications on the handset screen while the rescue is taking place but it will return to the idle screen after about five mins and give you an indication of success at the end You should call the help desk if the rescue mode was unsuccess...

Page 70: ...difficulties with BT Broadband Talk got to www bt com broadbandtalk and go to the support and advice section for information No display The batteries may be flat or dead Recharge or replace the batteries see page 8 No incoming calls to your handsets Your BT Broadband Talk service may not be set up You could also check your call routing settings eg you may have call divert in place The ringer volum...

Page 71: ...et charger is not working You should hear a beep when placing the handset in the charger and also see a scrolling battery charging indicator Check that the power adaptor is properly plugged into the charger Make sure your handset has slotted correctly into the charger Check the batteries are fitted correctly into the handset Check you are using the correct power adapter supplied I cannot dial numb...

Page 72: ...ilable or is an international call see page 40 BT Hub Phone Helpline If you are having difficulties using your BT Hub phone 1010 check www bt com broadbandtalk for support and advice You can also call the dedicated Helpline on 0800 111 4567 Lines are open 24 hours 7 days a week Help 72 ...

Page 73: ...commended that advice from a qualified medical expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is re...

Page 74: ... duration of the storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best availab...

Page 75: ...t or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returning it please read the Help section beginning on page 70 or contact the BT Hub Phone 1010 Helpline on 0800 111 4567 Lines are open 24 hours 7 days a week In the unlikely event of a defect occurring ple...

Page 76: ... unit Only use approved AAA NiMH rechargeable batteries R TTE This product is intended for use within the UK for connection to the public telephone network This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby Thomson Telecom declares that this BT Hub Phone 1010 is in complianc...

Page 77: ......

Page 78: ...ect to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2009 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art Design Partnership Ltd Printed in China BT Hub Phone 1010 Issue 3 04 09 1 ...

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