BT Falcon Mk 2 User Manual Download

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BT Falcon Mk 2 IP Phone

User Guide

IT • communications • support

Bringing it all together

Summary of Contents for Falcon Mk 2

Page 1: ...BT Falcon Mk 2 IP Phone User Guide IT communications support Bringing it all together ...

Page 2: ...d Call Transfer Call Hold Redial Group listening Handsfree Speed dial Conference call Phone Book Call logs Caller Display Headset port refer to compatible headsets section Multiple power options power over Ethernet 802 3af and external power supply adapter Welcome to your BT Falcon Mk 2 IP Phone ...

Page 3: ...0 169 1146 or go to www bt com business broadbandvoice Emergency Calls important information please note Access to Emergency Services is provided but calls including emergency calls to 999 or 112 made via the BT Broadband Voice service may not work in the event of power or broadband connection failure These failures may be caused by reasons outside our control Location information provided to the ...

Page 4: ...8 Making a call with the headset 18 Entering details into the Phone Book 19 Making a call using the Phone Book 20 Making a call to one of the last 30 numbers you called or received 20 Programming F1 to F10 Function Keys 21 Making a call using Short Code dialling Speed dialling 21 Receiving calls 22 Reject a call 22 Missed calls 23 Hold and Retrieve a call 24 Call Transfer 25 3 Way Conference Call ...

Page 5: ...nging the key beep key echo 37 Turning the alarm on off 37 Setting the alarm time 37 Setting the alarm periodicity 38 Setting the alarm tone 38 Setting the contrast 38 Changing the PIN password setting 39 Setting the password to lock the phone 39 Setting new shortcuts 40 Programming the memory keys F1 F10 40 Viewing the status of the BT Falcon IP Phone 40 General information Headset Compatibility ...

Page 6: ...he telephone Setting up 2 Connecting the headset If you use a headset connect the plug RJ 45 connector of your headset into the port at the back of the telephone marked with Press the button to activate the headset mode 3 Connect stand Attach the stand to the underneath of the telephone by inserting the short tabs into the smaller holes at the back first and then inserting the longer tabs into the...

Page 7: ...PoE your BT Falcon IP Phone can be powered from a powered Ethernet switch via the Ethernet cable In this case the mains power adapter is not required 5 Connecting to the network Ensure your router has power and an internet connection Connect the Ethernet cable into the socket labelled LAN at the back of the telephone and plug the other end into the Ethernet port of the router or Ethernet switch as...

Page 8: ...one is registering with the BT Business VoIP service which may take several minutes Setting up You are now ready to make calls using your BT Falcon IP Phone Oct 01 09 00am Config Provisioning PleaseWait Admin Option ct 09 Provisi ning Pl Edit M sed al Log ae Call og D l teAl g Seect lay 09 00 Oct 01 09 00am CallLog Pr i i BroadbandVoice TelephoneNumber Getting started When completed successfully t...

Page 9: ...tures described by the text message directly above on the LCD screen Navigation Use to browse the setting options display the last 30 called numbers in standby mode and to navigate the soft key options in editing mode Menu Enables menu access Confirmation key Speaker Activates disables handsfree or group listening function and switches the microphone on off Handset Makes and receives calls Phone B...

Page 10: ...the dial pad buttons to dial a number Dial pad buttons work exactly like those on your existing telephone In the editing mode it can be used to input characters Oct 01 09 00am Date Time Information icons Phone unlock SIP registration status not OK SIP registration status OK Network status OK Network status not OK Soft key information Press the left or right scroll function keys to see additional s...

Page 11: ...mous Autoan Shortcut to Auto Answer Back Return to previous menu CallLog Shortcut to Call log Cancel Cancel an action or exit to previous menu without applying changes CBack Perform Callback function CBlock Shortcut to Call Block CFwd Shortcut to Call Forwarding CidDis Shortcut to Number Display Change Change phone password Config Create a conference call During a call conference and another call ...

Page 12: ...rn to previous menu Format Change display format of specific parameter such like Date and Time etc Hold Hold current active line Join Join several connected calls to create a conference call Lock Shortcut to lock phone Mail Dial to voice mail server MsCall Shortcut to missed call list NewCall Make a new call OFF Set specific service OFF OK Confirm setting ON Set specific service ON Option Shortcut...

Page 13: ...ic or melody Reject Reject a call Remove Remove a conference participant Resume Resume to original call from call transfer RtPark Retrieve Park Save Save the chosen setting Select Select current item on the screen Stop Stop music or melody Transf Transfer a call TrMail Transfer call to voice mail system UnHold Unhold a held line Up Contrast adjustment User Enter to user sub menu View Show details ...

Page 14: ...or Headset group listening mode is activated during call Blue Off On On Mute Default During FW boot Mute is active Blue Off On On Feature keys Default During FW boot Used for speed dial keys in standby mode Line appearance standby mode Line appearance a call is incoming Line appearance is active Line appearance hold or remote hold Blue Off On Off Off Fast blinking On Slow blinking Getting to know ...

Page 15: ... the same way as when text messaging on a mobile phone Below are listed the keys of the numerical keypad and opposite them the letters and characters that they enter Key Lower Case Upper Case 1 1 2 a b c 2 à á å ã â ç A B C 2 Ã Ä Å Æ 3 d e f 3 è é ê ë D E F 3 É 4 g h i 4 ì í î ï G H I 4 5 j k l 5 J K L 5 6 m n o 6 ñ ò ó ô õ ö ø M N O 6 Ñ Ø 7 p q r s 7 P Q R S 7 8 t u v 8 ù ú û T U V 8 Ü 9 w x y z ...

Page 16: ...dbandVoice TelephoneNumber Oct 01 09 00am Hold Number Name Status Calltimer Transf Conf CallLog PhBook EndCall NewCall llL g L k DND B db d ic l h N b Getting to know your phone Soft key option 1 Soft key option 1 Soft key option 2 Soft key option 2 Soft key option 3 Soft key option 3 ...

Page 17: ...elephone handset 1 Press the key 2 Replace the telephone handset Press the key Handsfree Pick up the telephone handset Press the key Headset Pick up the telephone handset 1 Press the key 2 Press the key There are five communications modes Handset mode pick up handset and speak Handsfree mode press Headset mode press Handset and Group listening pick up handset and press Headset and Group listening ...

Page 18: ...the dialling pad and then lift the handset Make a call using handsfree Press handsfree function key listen for dial tone and key in number using dialling pad Or enter number using the dialling pad and press Making a call with the headset Press listen for the dial tone and key in the number using the dialling pad Or enter the number using the dialling pad and press Using the phone ...

Page 19: ...option 2 3 Press soft key Add DN 4 Press soft key Edit 5 Enter name alphanumeric 20 characters max length and press OK 6 Use scroll function key to move down onto 09 0 m Oct 0 n ow p Null line 7 Press soft key Edit 0 edCa g Pl aseW it 1 0 8 Enter telephone number numeric length 24 characters max length and press OK Entering details into the Phone Book Oct 01 09 00am View Dial Delete Add Back Soft ...

Page 20: ...3 As required pick up handset or press soft key t Sa e Play D ledC D e eA Dial P v P aseWait or function key or press function key Making a call to one of the last 30 numbers you called or received 1 Press soft key ng ait ti n ait ay O t 09 00am Di l lea e ait S ve P O CalLog a dV Tele hon Numb r and choose from list MissedCallLog g ReceivedCallLog or 00 M e C l o g DialedCallLog 1 Press soft key ...

Page 21: ...key on eW e Pay Dia sion W Save to store entry Oct 01 09 00am Edit Back Save Delchr A a 1 Soft key option 1 Soft key option 2 Programming F1 to F10 Function Keys Making a call using Short Code dialling Speed dialling 1 Press appropriate F1 to F10 F8 f CalerName D ub DNDs Foreve DND 17 1 A AutoAn Off memory key 2 As required pick up handset or press soft key E t eWa t Sa e Play Dial or function key...

Page 22: ...e Phone Book 1 As required Lift handset or press soft key a k C l View D D ete Answer C L Loc or F1 or or Using the phone Oct 01 09 00am Answer CallerNameor PhoneNumber Reject Transf Receiving calls Reject a call 1 Press soft key Reject to reject the call The call is then diverted to 1571 Voice Mailbox Note Any Voice Mail messages can be retrieved by dialling 1571 ...

Page 23: ...tes number of missed calls 3 Click soft key B MsCall B ck ce mb Have missedc ls and use to search list 4 Click soft key View r N al to verify called number date and time of call 5 To return the call Lift handset or press soft key Hold Vew D l D le e Answer C l r P oneNum er Ca or F1 or or Oct 01 09 00am Answer CallerNameor PhoneNumber Reject Transf U N ll Missed calls ...

Page 24: ...n hold 2 Press soft key Unhold Da b Format to retrieve held call Using the phone Hold and Retrieve a call 9 Oct 01 09 00am Hold Number Name Status Duration Transf Conf CallLog PhBook EndCall NewCall Soft key option 1 Soft key option 2 Soft key option 3 ...

Page 25: ...etme and hang up to transfer the call in some instances you will also need to press s ft key F2 O t 01 0 00 m Hold S atus D ati n Trans Co f alL g PhBo EndCal Oct 01 09 am or press soft key Hold mbe N m tatus im r Tra Conf 0 m E t Back ock to return to the caller 4 To transfer the call without talking to the called number press soft key F7 F6 F Hol NewC l O t 01 09 0 am Hod C P Transf g and hang u...

Page 26: ...5 CallLog Book ndCa Oct 01 09 00am Hold CallerNameor PhoneNumber Transf Conf CallLog PhBook EndCall NewCall Soft key option 1 Soft key option 2 Soft key option 3 Dropping one participant from the Conference Call 1 Use scroll key to highlight the line to be dropped 2 Use scroll key to find the Unho i Remove ng Forma soft key 3 Press soft key F F F Hod CallLo P Boo ndC Unhol crb g Remove rm etm to r...

Page 27: ...w H d C ll rName r Ph Trans Conf 0 DialSubscribing D S bscr ng Or if you have added the F 0 Hod an o f Unhod iaSu emo e C ange ng Fo mat Dsub A t A oRe e bs lut ti e DND t 17 10 A soft key see Setting new shortcuts page 40 5 Press the 2 F10 F8 F7 5 T f ok O 0 0 00 m lSu c g F t 0 Dsub a ng A A r e Dst er st A soft key and follow 2 to 4 above Call Waiting By turning on Call Waiting you will be noti...

Page 28: ...swer 1 Press the MENU key onfig g s W t Ad in Option O 00a P O dit Se P Dal Pl t O t 0 09 00 C soft key key twice to 2 N e St s D r t C C B E C 00am AutoAnswer 2 To turn Auto Answer off press the 1 Nu b r Name O 00am Hol Tran onf O t 0 9 0 m ng 00am Su c b b Wa ng A o e e l DNDs orev ND A toA Off soft key To edit the Auto Answer settings 1 Press the MENU key onfig g W t Admin Option Edit ovisioni ...

Page 29: ...utoReject olute ime 2 To turn Auto Reject off press the F9 O t 0 0 0 a u ial b g Ds at g A to s er o ela i e F v DNDs 17 0 A AutoAn Off soft key To edit the Auto Reject delay setting 1 Press the MENU key nfig P i g leaseWa t Admi Option Edit ovision W ave l y i e C Rec vedCa L e Di r l Pla soft key key three times to F F8 Num er me a s ato C T 0 AutoReject olute ime o 2 Press the 1 allLo PhBook En...

Page 30: ...at c 0 R b 12h 24h r C on rast I scribe D ub Hea et u DoNotDisturb then the t Select soft key Or press the Oct 09 00a Oc 1 0 00am DNDst d Tel phon Nu r H a soft key 2 Press the 09 0 a Edit P o ision eas W Mi s dCall o Dal CallL g Oct 0 EN soft key and press or to turn the service c 01 On or s a sf Conf bs ibn e Change oA toR Off Press OK soft key to confirm 3 Press and then the c 9 0 Edit rovi P s...

Page 31: ...d hon umber an f Co f R m e 0a Da bn orm t O 1 0 am Re tive ime l DNDst 17 10 A Phone Lock By turning on Phone Lock no calls can be made from your BT Falcon IP Phone When a call is attempted the display will show F F3 n Co O 01 00 m PhoneNumb ns NewC l Oc 0 0 0 m 9 0a D ub DNDst rev WrongNumbe A t A Off Phone Lock can be password protected and will require a PIN to set and clear see Setting the pa...

Page 32: ...facility that allows you to manage calling features on the line connected to your BT Falcon IP Phone Before Webcare can be used the Administrator must first set up a password for each line This is managed using Selfcare For more information on using Webcare Selfcare and BT Hosted VoIP consult the User Guide available at www btbroadbandoffice com help Selfcare For Administrator use only By using Se...

Page 33: ... the user of the line c Select Administrator privileges to give a user advanced Webcare privileges Webcare 1 Contact your Administrator and request the password allocated to you 2 Log into Webcare using https www bbv youraccount com Login jsp 3 Enter your telephone number typically starting 056 in the Directory number field and your password and click on Login 4 Use the navigation panel on the lef...

Page 34: ...conversation to put the telephone on mute Changing the ring tone 1 Press the M NU key F1 F Hold N b Tan Conf ot soft key Edt g Select M NU soft key then Edit De teAlLog soft key 2 Select a ring tone using the or keys You can listen to the ring tone by pressing Play Set the volume by pressing or 3 When you have selected the desired ring tone and sound level press the 0am Edt P ave Pla le eAllLo e O...

Page 35: ...35 Personalize Alarm Clock Contrast PIN Setting Shortcut Memory Key Information APP Version HW Version IP MAC GW Mask Ringer Date Time Language Key Echo Status Time Type Bell Memory Key F1 Memory Key F2 9 Memory Key F10 Sample text AB H Sample text 1 8 Shortcut 1 Shortcut 2 Enter Password Config menu list Menu Config ...

Page 36: ...y E i Sel ct P C soft key key twice then F Format soft key 2 Each press of F 0 F8 F6 wCall H ld Cale Nameo C c ng Format changes ng r o 17 Wro g ber P 12hr 24hr Oct 01 3 When you have selected the desired format press the Hold Numbe Name S at s Caltm Trans C nf di Back Oc Lock Te phone umber soft key Changing the language 1 Press the M NU key F1 F4 0 Hold N be N Tran Conf time soft key Edit g Sele...

Page 37: ...soft key then Edit L g R ceved llLog aseW soft key 2 Select erNam Oc O Ad B or 9 8 5 C Log PhBo k EndC l erName llL B E O t 0 09 00a sub A t A er A to n Off using the or keys 3 Press the la Dia g P Save P Oc 1 09 00 C soft key to confirm 4 When the alarm is On an icon will flash in the display 5 When the alarm time is reached an audible alert will be heard turn off by pressing the C key Setting th...

Page 38: ...g C a soft key 2 Select an alarm tone using the or keys You can listen to the tone by pressing Play Set the volume by pressing or 3 When you have selected the desired tone and sound level press the Oc E t g Wa Save Play O t 01 09 00am Da Save soft key Setting the contrast 1 Press the M NU key F1 F4 Hold N Tan Conf soft key key twice to H ld 0 a at Absolute Contrast then Ed g Select soft key 2 Use ...

Page 39: ... confirm with the OK soft key Re enter the new PIN and press the OK soft key Setting the password to lock the phone If the Flag password is set to ON you will need to enter your PIN to lock and unlock the phone 1 Press the MENU key F2 4 Hod N mb r Name S Trans Conf Dsub ever A AutoAn Off soft key key three times to 1 hr 24hr PINSetting E P d A then Edi d L Rec i e C lLog g Select soft key 2 1 7 F4...

Page 40: ...mbe m Tran f Conf t soft key key five times to U m oA A toR ect bsolute im WrongNumber 12hr MemoryKey O 00am H t A St p then Edi Select Psoft key 2 Use the or keys to select the required F1 F10 memory and press the O t 01 00am Edit DiaedCallLog O 0am seWa t C soft key 3 Enter the required phone number using the keypad and confirm with the O t 0 0 0am Edt Sav lay d Dee eAlLog O t 0 0 0 m Dal Save O...

Page 41: ...o use the cable 8800 00 88 on an RJ 45 headset plug Called DHSG headset plug by Jabra Plantronics Professional Corded H Top headsets with Quick Disconnect plug and U10P S19 RJ 45 bottom cable Professional wireless headsets with electronic hook switch cable Safety information Do not open the handset or the base This could expose you to high voltages or other risks Contact the Helpline on 0800 169 1...

Page 42: ...ness users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal Guarantee Your BT Falcon IP Phone is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion...

Page 43: ...oadband Voice Helpdesk on 0800 169 1446 or go to www bt com business broadbandvoice for assistance In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Returningyour phone If the Helpline is unable to remedy your problem they will ask you to return the product Where possible pack the product in its original packaging Please remember to inc...

Page 44: ...t are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2010 Registered office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Printed in the UK IT communications support Bringing it all together ...

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