Connection help
For advanced settings e.g. to change the name (SSID) of your wi-fi powerline check the
Frequently Asked Questions at bt.com/wifipowerline500
All the lights are off
•
Make sure the wi-fi powerline is switched on. Press the Power button to switch on.
Can’t connect to wi-fi powerline using wi-fi
•
Make sure you’ve used the correct wireless network and key details printed on the
settings card.
•
If you don’t know how to view the list of wireless devices in your area to connect to
the wi-fi powerline, see help provided with your device. Or check the Frequently
Asked Questions at bt.com/wifipowerline500
Poor wi-fi performance
•
If your new wi-fi powerline and your existing wireless broadband router show up as
two separate networks, you may want to try both wi-fi networks as one might be
faster and more reliable than the other.
•
Don’t know if you’re connected to the router or wi-fi powerline? The easiest way is
to compare the signal strength displayed on your device with the wi-fi powerline
switched on and off.
•
Do not use the wi-fi powerline in an area where microwave and electric equipment
may interfere with the wireless signal.
•
Try to move the device nearer to your wi-fi powerline, which can improve the wireless
signal quality.
•
Thick/concrete walls and ceilings may affect wi-fi.
WPS/Link light is off or flashing
•
If you are adding the wi-fi powerline to your existing network, press the WPS/Link
button on your wi-fi powerline for 1 second (Power light starts flashing). Within 2
minutes, press the Link button on one of the powerline extenders already in your home
for 1 second to complete the connection. The WPS/Link light will be steady green.
•
To check if your home’s electrical wiring is affecting your powerline extenders,
try plugging units in the same room. Some old wiring or fuse boxes might affect your
network performance.
•
House appliances that draw large amounts of power, like refrigerators, freezers,
microwaves and air conditioning systems, might cause interference with your network.
•
For best network performance, use powerline extenders from BT.
•
If there are no spare ports on your router/hub, you can unplug one of your existing
devices and use an alternative like wi-fi or purchase a switch.
Reset to factory settings
If your powerline or wi-fi powerline stops working or becomes unpaired, you can reset
both to their factory settings:
1
Make sure the powerline or wi-fi powerline is plugged in and the power socket’s
switched on.
2
Press the Link button (on the bottom of powerline) for more than 15 seconds or the
WPS/Link button on the front of the wi-fi powerline for 20 seconds to restore factory
default settings. Give it a couple of minutes. If everything’s okay, the Power indicator
on both will light up.
