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If you experience any problems, please visit www.bt.com/producthelp
Product disposal instructions for business users
Business users should contact their suppliers and check the terms and conditions of the purchase
contract and ensure that this product is not mixed with other commercial waste for disposal.
Guarantee
Your BT Decor 2500 is guaranteed for a period of 12 months from the date of purchase. Subject to
the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion,
the option to replace the BT Decor 2500 or any component thereof, which is identified as faulty or
below standard, or as a result of inferior workmanship or materials. Products over 28 days old from
the date of purchase may be replaced with a refurbished or repaired product.
Within the 12 month guarantee period:
Prior to returning your product, please visit www.bt.com/producthelp to view answers to Frequently
Asked Questions.
Outside the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval
requirements for connection to the telephone network.
We recommend that you contact BT’s approved repair agent Discount Communications Ltd on
0800 980 8999 or a local qualified repairer.
Returning your phone
Where possible, pack the product in its original packaging. Please remember to include all parts,
including the telephone line cord and the mains power adaptor. For guarantee purposes proof of
purchase is required so please keep your receipt.
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any one telephone line. Your BT Decor 2500 has a REN
of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With
different telephone types there is no guarantee of ringing, even when the REN is less than 4.
Switchboard compatibility
This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards which support tone dialling and timed break recall. If in doubt, please
consult your network service provider.
