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In this guide

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp 

10

Handset settings 

Set the time format ..........................44
Set the time .....................................44
Set the date .....................................45
Set an alarm or turn on or off ............45
Stopping the alarm when it goes off ..46
Set the handset ringtone for 
external or internal calls ...................47
Set the handset ringer volume ..........47
Turn the handset tones on or off .......48
Change the handset name ................48
Turn auto answer on or off ................49
Select a base ...................................49

Base settings

Set the base ringtone .......................50
Set the base ringer volume ...............50
Delete a handset ..............................51
Change the system PIN.....................51
Reset your BT3920 ..........................52

BT Services

Pre-stored numbers in the  
BT Services menu .............................53
Call the BT3920 Helpline ..................53
Call BT 118 500 (Directory Enquiries) 53
Call Divert on ...................................54
Call Divert off/check ........................54
Call Waiting on/off/check .................54
Store a new service number ..............55
Dial a service number .......................55
Delete a service number or all  
service numbers ..............................55

Using additional handsets

Register an additional handset ..........56
Make an internal call 
between handsets ............................57
Transfer a call ...................................58
Make a conference call .....................59

Help

 

60

Summary of Contents for BT3920

Page 1: ...UK s best selling phone brand Quick Set up and User Guide BT3920 Digital Cordless Phone with Answering Machine...

Page 2: ...elephone socket To make sure you get the best range and reception from your handset avoid interference by placing the base unit away from large metal objects such as fridge freezers and microwave oven...

Page 3: ...ains power adaptor item code 066773 2 x AAA 500mAh rechargeable batteries already in handset Mains power adaptor item code 066773 2 x AAA 500mAh rechargeable batteries already in handset IMPORTANT Onl...

Page 4: ...and base The strength of the signal depends on where you position the base Putting it as high as possible can help give you the best signal IMPORTANT Don t connect the phone line to a phone socket un...

Page 5: ...they ve been in normal use for several days Battery low warning The icon will flash and you will hear a warning beep every minute to indicate that you need to recharge your handset before you can use...

Page 6: ...which will reduce the talk and standby time Eventually they ll need replacing For details on how to get replacement batteries call the helpline on 0800 218 2182 Set up your additional handsets multipa...

Page 7: ...ons at bt com producthelp Alternatively call the Helpline on 0800 218 2182 Quick set up guide 7 Using your BT3920 on a broadband line If so you need to fit an ADSL microfilter between the phone line c...

Page 8: ...9 Mute 20 Redial 20 View or dial a number in the redial list 20 Copy a redial number to your contacts 21 Delete a number in the redial list 21 Delete the entire redial list 22 Voicemail BT 1571 22 Key...

Page 9: ...Switch the answer machine on or off 34 Outgoing messages 34 Set the answer mode Answer Record or Answer Only 35 Select male or female outgoing message voice 35 Record your own outgoing message 36 Pla...

Page 10: ...off 49 Select a base 49 Base settings Set the base ringtone 50 Set the base ringer volume 50 Delete a handset 51 Change the system PIN 51 Reset your BT3920 52 BT Services Pre stored numbers in the BT...

Page 11: ...t com producthelp In this guide 11 General information Safety information 64 Cleaning 65 Environmental 65 Product disposal instructions 65 Guarantee 66 How many telephones can you have 67 Connecting t...

Page 12: ...stored Contacts Talk From the home screen press to make and receive calls see page 18 Calls Down From the home screen press to enter the Calls list see page 29 In talk mode press to decrease the earpi...

Page 13: ...tures and when connected to a switchboard PBX End call on or off Press to end a call From the home screen press and hold to switch the handset on or off see page 18 In menu mode press to return to sta...

Page 14: ...ing edge of range Off handset is out of range of the base Left right Characters off the display to the left right Press key to scroll through the number Up down Menu options exist above below those sh...

Page 15: ...page locate a handset also used for registering new handsets to the base Answer on off Turn answer machine on off Red light on the button is on when the answer machine is on Play Green light on the bu...

Page 16: ...options 3 When the menu you want is displayed select by pressing the Left option button or the Back option by pressing the Right option button to return to the previous screen To exit a menu and retur...

Page 17: ...l Contacts Add View Edit Delete Delete all Capacity BS settings Base ringer Ring volume Delete handset Change PIN HS settings Date and time Alarm Ringer Tones Handset name Auto answer Select base BT s...

Page 18: ...connection The handset will automatically re connect to the base when you move back within range Switch the handset on or off 1 Press and hold until the handset switches On Off Make an external call...

Page 19: ...contacts 2 Press or select Switch by pressing the Left option button to answer the new call and your first caller is put on hold 3 Press or select Switch to toggle between the two callers 4 Press to...

Page 20: ...ress will present the call volume screen so you can see the current volume level Subsequent presses will change the volume you will hear the volume level with each press Mute During a call you can tal...

Page 21: ...or Vol Calls to scroll through to the number you want and select Menu by pressing the Left option button 3 Store number is displayed select 4 Name is displayed Enter a name and select 5 The number is...

Page 22: ...Calls to open the redial list 2 With any number in the redial list displayed select Menu 3 Press Vol Calls to display Delete All and select 4 Delete all is displayed select to confirm deletion of the...

Page 23: ...on so the handset can be found Paging calls can t be answered by a handset Turn the handset ringer on or off 1 Press and hold to turn the handset ringer on or off The icon will be displayed when the r...

Page 24: ...es to the right before trying to enter it Press to switch between text entry modes sentence case Abc upper case ABC lower case abc or numeric 123 Press to insert a space You can store up to 50 names a...

Page 25: ...e notes on page 24 View dial a contact 1 From the home screen press The first entry will be displayed 2 Press Vol Calls or Vol Calls to scroll through and view the entries 3 To dial an entry press whe...

Page 26: ...ss Vol Calls or Vol Calls to scroll to the entry you want to delete and select 3 Press Vol Calls until Delete is displayed and select 4 Delete is displayed select to confirm Delete all contacts 1 From...

Page 27: ...Speed dial entry simply follow the instructions to store a new number and this will overwrite the old entry Save or edit a Speed dial entry 1 From the home screen enter the phone number you want to s...

Page 28: ...back call Caller Display and the Calls list Caller Display If you ve subscribed to a Caller Display service you ll be able to see your caller s number on your handset display provided it s not withhel...

Page 29: ...ented for missed calls in the calls list so that you can differentiate between calls in the calls list View dial an entry in the Calls list 1 Press Vol Calls button to display Calls list 2 The most re...

Page 30: ...through to the entry you want and select Menu 3 Press Vol Calls to display Store number 4 Name is displayed Enter a name and select 5 The number is displayed select to confirm Delete an entry in the C...

Page 31: ...m producthelp Caller Display and the Calls list 31 Delete the entire Calls list 1 Press Vol Calls button to display Calls list 2 With any entry displayed select Menu 3 Press Vol Calls to display Delet...

Page 32: ...n to idle Press to delete the message being played Press to skip forward to the start of the next message You ll need to set the date and time if you ve not already done so so that the answer machine...

Page 33: ...ayback volume level At the end of playback the base will return to idle mode and messages will be renumbered to take into account any deleted messages Memory full If the answer machine memory becomes...

Page 34: ...so please call later When recording your Answer Only message remember to let your caller know that they won t be able to leave a message Using the answer machine from the handset Switch the answer mac...

Page 35: ...until Ans settings is displayed and select 3 Answer mode is displayed select 4 Press Vol Calls or Vol Calls to display the outgoing message mode you want Ans Record or Answer only and select Select m...

Page 36: ...and select 3 Scroll Vol Calls until Outgoing msg is displayed and select 4 Press Vol Calls or Vol Calls to display the outgoing message mode you want Ans Record or Answer only and select 5 Press Vol C...

Page 37: ...going message 1 Select Menu Answer phone is displayed select 2 Scroll Vol Calls until Ans settings is displayed and select 3 Scroll Vol Calls until Outgoing msg is displayed and select 4 Press Vol Cal...

Page 38: ...he allocated time is reached your caller will hear Thank you for calling and the answer machine will hang up Set the answer delay The answer delay setting sets how many times the phone will ring befor...

Page 39: ...off 1 Select Menu Answer phone is displayed select 2 Scroll Vol Calls until Ans settings is displayed and select 3 Scroll Vol Calls until Screening is displayed and select 4 Press Vol Calls or Vol Ca...

Page 40: ...splayed select 2 Play message is displayed select to start message playback New unplayed messages are played first oldest to most recent and then old played messages oldest to most recent During playb...

Page 41: ...wer machine before you go out Turn remote access on or off 1 Select Menu Answer phone is displayed select 2 Scroll Vol Calls until Ans settings is displayed and select 3 Scroll Vol Calls until Remote...

Page 42: ...Set the answer delay section on page xx If you do not choose to switch your answer machine On it will switch off when the call is ended 5 New PIN is displayed enter your new 4 digit PIN and select Co...

Page 43: ...sed your answer machine you can operate it using the keypad buttons on the phone you are using To hear the remote access menu AB C To play all messages GH I To skip back to previous message JK To dele...

Page 44: ...ay either 12 hour or 24 hour and select to confirm You will hear a confirmation tone Set the time 1 Select Menu scroll Vol Calls to HS settings and select 2 Date and time is displayed select 3 Press V...

Page 45: ...2 for the month and 2 for the year e g for 5th January 2013 press JK DE then select You will hear a confirmation tone Set an alarm or turn on or off If you didn t set the time and date when you first...

Page 46: ...ndset even if the keypad lock has been turned on If snooze has been turned on and you press any button to stop the alarm snooze will be activated for 10 minutes it will sound again at the end of the s...

Page 47: ...ings and select 2 Press Vol Calls to display Ringer and select 3 Press Vol Calls or Vol Calls to display either External ring or Internal ring and select The current ringtone will be played 4 Press Vo...

Page 48: ...still be displayed on the idle screen Turn the handset tones on or off 1 Select Menu scroll Vol Calls to HS settings and select 2 Press Vol Calls to display Tones and select 3 Press Vol Calls or Vol...

Page 49: ...rn auto answer on or off 1 Select Menu scroll Vol Calls to HS settings and select 2 Press Vol Calls to display Auto answer and select 3 Press Vol Calls or Vol Calls to display either On or Off and sel...

Page 50: ...o hear the different ringtones and select to save your choice You will hear a confirmation tone Set the base ringer volume 1 Select Menu scroll Vol Calls to BS settings and select 2 Press Vol Calls to...

Page 51: ...information on using additional handsets and to register a handset see page 56 1 Select Menu scroll Vol Calls to BS settings and select 2 Press Vol Calls to display Delete handset and select 3 Enter...

Page 52: ...can reset your BT3920 back to the factory default settings All settings will be reset but it will not delete your stored contact entries 1 Select Menu scroll Vol Calls or Vol Calls to Reset and selec...

Page 53: ...s displayed press to call the BT3920 Helpline Call BT 118500 Directory Enquiries 1 Select Menu scroll Vol Calls to BT services and select 2 Press Vol Calls to display BT 118500 and press to call You n...

Page 54: ...a second caller rings you will hear a beep in the handset earpiece If you ve subscribed to Caller Display the display will show the caller s details as well Call Divert on 1 Select Menu scroll Vol Ca...

Page 55: ...nd select The number is saved Dial a service number 1 Select Menu scroll Vol Calls to BT services and select 2 Scroll Vol Calls to display the entry you want to dial and press Delete a service number...

Page 56: ...for each new phone If you ve bought a BT3920 multiple pack all additional handsets come pre registered to the base However if you purchase an additional handset separately you must register it to you...

Page 57: ...lling When a handset answers hold your conversation as normal 3 Press to end the call Registering another make of handset to your BT3920 base If you want to register another make of handset i e not a...

Page 58: ...sfer a call You can transfer an external call to another handset registered to the base 1 During an external call select Menu by pressing the Left option button then scroll Vol Calls until Intercom is...

Page 59: ...he Left option button then scroll down until Intercom is displayed and select 2 All handset numbers registered will be displayed Enter the handset number you want to join the conference call or press...

Page 60: ...he telephone cord supplied with this phone Can t make or receive calls Check that the mains power is correctly connected The batteries may need recharging Has there been a power cut If so place the ha...

Page 61: ...e If the batteries are low place the handset on the base charger to recharge icon not scrolling Try cleaning the charging contacts see page 65 Check that the mains power is correctly connected You hea...

Page 62: ...Display service from your network provider See page 28 The caller may have withheld their number An exact name number match was not found in your contacts Check that you ve stored the full STD dialli...

Page 63: ...pment nearby Sometimes your BT3920 can interfere with other electrical equipment if it s placed too close We recommend that you place your BT3920 at least one metre away from electrical appliances or...

Page 64: ...mation Only use the power supply suitable for the BT3920 Using an unauthorised power supply will invalidate your guarantee and may damage the phone The item code for the base mains power supply is 066...

Page 65: ...s a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions The symbol...

Page 66: ...tatutory rights Within the 12 month guarantee period Prior to returning your product please read the Help section beginning on page 60 or contact the BT3920 Helpline on 0800 218 2182 Additional answer...

Page 67: ...tchboard Service Provider Recall R Recall is used when connected to certain switchboards PBXs and some BT Calling Features or those services available via your network provider The BT3920 supports tim...

Page 68: ...0 Printed in China Designed by The Art Design Partnership Available in other formats including braille large print or audio CD If you would like a copy please call 0800 218 2182 UK s No 1 Phone Brand...

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