22
If you experience any problems, please call the Helpline on
0808 100 6554*
General information
Cleaning
Both Units have splash resistant grilles and casing.
To clean, wipe with a damp cloth.
Guarantee
Your BT Baby Monitor 100 is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Baby Monitor
100 or any component thereof, which is identified as
faulty or below standard, or as a result of inferior
workmanship of materials. Products over 28 days old
from the date of purchase may be replaced with a
refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover the batteries and any
faults or defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment, or
any attempt at adjustment or repair other than
through approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period
Prior to returning your product, please read the Help
section beginning on page 20 or contact the BT Baby
Monitor Helpline on 0808 100 6554* for assistance.
Additional answers to Frequently Asked Questions are
available from www.bt.com/producthelp
In the unlikely event of a defect occurring, the
Helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect your
statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended or if you require technical assistance
outside of the 12 month guarantee period, please call
BT’s approved technical support agent, Helpdesk
Solutions on 0870 240 5029.
Returning your product
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the power supply adapters and the
original batteries.
For guarantee purposes proof of purchase is required
so please keep your receipt.
Summary of Contents for Baby Monitor 100
Page 1: ...BT Baby Monitor 100 User Guide...
Page 4: ......
