BSH VIVA WW10A00GB, Instructions For Installation And Use Manual, Page: 18 / 20

18 en
Customer Service
Dear customer,
The Viva after sales service can be found close to your home and one of our
service engineers will be working in your area.
Before calling the Customer Service please check if you can remove the fault by
yourself. This helps to avoid costs that occur when an engineer is called out.
Perhaps you will find some help in your instruction manual.
Otherwise, we are pleased to assist you quickly and well.
What should you do to report a fault
In order to enable us to provide you
with a fast and efficient service,
please make sure that the following
information is at hand: Sample of identification plate
1. Your address and
telephone number
2. Nature of the complaint,
naming symptoms
3. Date of purchase
4. Product number (E-Nr.),
found on the rating plate
5. Production date (FD),
found on the rating plate
Please consult your instruction manual to locate the rating plate.
The Viva after sales services are responsible for repairing and servicing appliances
which have been directly sold by an official Viva dealer in that respective country.
However, if required, we will attempt to supply spare parts for, and effect repair on
appliances purchased in another country and which have been imported indirectly.
Viva after sales service