35
8
8
Overview
8
This section explains how to resolve typical network problems you may encounter when using the Brother
machine. If, after reading this chapter, you are unable to resolve your problem, visit the Brother support
website at support.brother.com.
For details, go to the Brother support website at (support.brother.com) and click [
Manuals
] on your model
page to download other manuals.
Identifying the problem
8
Go to the page for your solution from the lists below
8
Troubleshooting
8
Make sure you have first checked the following:
The power cord is connected correctly and the Brother machine is turned on.
All protective packaging has been removed from the machine.
The access point (for wireless), router or hub is turned on and its link light is blinking.
The rear cover is fully closed.
The tape is inserted correctly in the tape cassette compartment.
Problem
See page
I see error messages when configuring Wi-Fi settings from the machine
I cannot complete the Wi-Fi settings network setup configuration
I want to make sure that my network devices are working correctly
Error messages when configuring Wi-Fi settings from the machine
Error Message
Cause/Remedy
Connection Unsuccessful!
Please Try Again.
No available WPS access point was found.
Received incorrect packet data when trying to connect using WPS.
Unsuccessful! 2 or More
Devices Found.
2 or more WPS access points were found when trying to connect using WPS.
Another Device is
Already Connected!
Cannot establish the wireless connection in Direct Mode, because another device
is already connected to your Brother machine.
Cannot Receive the Files
for Other Products!
Cannot transfer files (templates, databases or images) which are designed for
other products.
Need at least
1 Character!
When the Wi-Fi settings were configured, the
OK
or
Enter
key was pressed even
though the entered SSID contained 0 characters.
Incorrect Password!
When the network settings were configured using the Infrastructure Mode, the
OK
or
Enter
key was pressed even though the entered password contained less than
8 characters.
