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CHAPTER 4 MAINTENANCE

4-5

CLEANING THE PRINTER

Cleaning the Printer

1. Before cleaning the printer or printer platen, be sure to turn off the

printer and remove the PC Card Cable from your computer and
remove the AC Adapter (MP-21CDX or PA-21MP users only) if
connected and make sure that all the LEDs are off.

2. Open the top cover.

3. Wipe the printer platen with a cotton swab.

Fig. 4-3 Cleaning the Printer Platen

!

Caution

DO NOT touch the Flat Cable, Rollers, Print Head and the Encoder Strip
when cleaning.

Fig.4-4 The Flat Cable and the Encoder Strip

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Summary of Contents for MP-21C

Page 1: ...other Mobile Full Color Inkjet Printer MP 21C CDX User s Guide Please read this manual thoroughly before using the printer Keep this manual in a convenient place for quick and easy reference at all times ...

Page 2: ...tridges Push the On Off button to turn the printer off Fig 0 1 Turning the Printer off 2 Turn your computer off and remove the Printer Interface Card from the computer Remove the PC Card cable from the printer and from the Printer Interface Card Remove the AC Adapter and Parallel Interface Cable if connected MP 21CDX or PA 21MP user only Fig 0 2 Remove the Cable 3 Pack the printer in the original ...

Page 3: ... Our BBS supports modem speeds up to 14 400 8 bits no parity 1 stop bit Fax Back System Brother Customer Service has installed an easy to use Fax Back System so you can get instant answers to common technical questions and product information for all Brother products This is available 24 hours a day 7 days a week You can use the system to send the information to any fax machine not just the one yo...

Page 4: ...UJ5351001 Printed in Japan ...

Page 5: ...and a four digit number for your password Our BBS supports modem speeds up to 14 400 8 bits no parity 1 stop bit Fax Back System Brother Customer Service has installed an easy to use Fax Back System so you can get instant answers to common technical questions and product information for all Brother products This is available 24 hours a day 7 days a week You can use the system to send the informati...

Page 6: ...nual has been compiled and published covering the latest product s descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by relianc...

Page 7: ...rinter properly or prevent damage to the printer Note Indicates notes and useful tips to remember when using the printer To Use the Printer Safely Warning DO NOT put your hands into the printer while it is printing to avoid causing injury Fig 0 1 Inside the Printer Warning Keep the ink cartridges away from children If ink is swallowed drink plenty of water The ink contains no harmful substances bu...

Page 8: ...in the ink cartridge slot with your fingers There are sharp pins inside the Ink Cartridge Slot If you touch them it might cause injury Printer Do s and Don t for Optimum Print Quality Caution DO NOT touch the nozzles and the print head DO NOT move the print head by hand or remove the print head from the printer Caution During thunderstorms push the On Off button to turn off the printer and make su...

Page 9: ... Caution Do not disassemble the printer Caution DO NOT remove the Printer Interface Card PC card cable or AC Adapter if connected MP 21CDX or optional PA 21MP users only while the printer LEDs are on or blinking Caution When you carry the printer in your car put the printer in a protective bag or wrap the printer in a cloth Caution When you carry the printer put the printer in a plastic bag ...

Page 10: ...ely before attempting to print Caution If you drop the printer check that there are no broken parts If you find some parts broken consult your dealer or our authorized service representative Note We recommend you select the status monitor ON when you use the printer ...

Page 11: ... air do not put the printer in your suitcase Carry the printer onto the aircraft as hand baggage Caution When you carry the printer keep the ink cartridges installed Note If you take the printer and AC adapter abroad make sure that the power plug and the voltage requirements of the printer are correctly matched Note It is recommended that you carry spare Brother Ink Cartridges when you travel with...

Page 12: ...out Brother Special Glossy Paper 2 5 LOADING PAPER 2 6 How to Load Paper in the Paper Feeding Slot 2 6 How to Load Paper in the Straight Paper Path Slot 2 7 How to Load Envelopes in the Straight Paper Path Slot 2 8 How to Load Paper in the Auto Cut Sheet Feeder MP 21CDX or optional SF 21MP users only 2 9 CHAPTER 3 CONTROL PANEL LED AND BUTTONS 3 1 LEDs 3 1 Buttons 3 3 CHAPTER 4 MAINTENANCE CLEANIN...

Page 13: ...PAPER JAMS 5 3 How to clear paper jams 5 3 Q A 5 5 Setting Up the Printer Hardware 5 5 Setting Up the Printer for Windows 5 6 Paper Handling 5 7 Printing 5 8 Print Quality 5 9 APPENDIX PRINTER SPECIFICATIONS Appendix 1 Printing Appendix 1 Controller Appemdix 1 Electrical and Mechanical Appendix 2 Print Media Appendix 2 ...

Page 14: ...l interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television ...

Page 15: ...h EN55022 CISPR Publication 22 Class B Before this product is used ensure that you use a double shielded interface cable with twisted pair conductors and that is marked IEEE1284 compliant The cable must not exceed 1 8 metres in length IMPORTANT For Your Safety When you use an AC Adapter with this printer be sure to use only the Brother option part number AD 100MP 100V or AD 200MP 200V Geräuschemis...

Page 16: ...MINAL WHICH IS MARKED WITH THE LETTER E BY THE EARTH SYMBOL OR COLOURED GREEN OR YELLOW The wires in the mains cord are coloured in accordance with the following code Blue Neutral Brown Live The colours of the wiring in the power lead of this AC Adapter may not correspond with the markings which identify the terminals in your plug If you need to fit a different plug proceed as follows Remove a len...

Page 17: ...lowing normative documents EMC EN 55022 Class B EN 50082 1 following the provisions of the Electromagnetic Compatibility Directive 89 336 EEC as amended by 91 263 EEC and 92 31 EEC and that the AC Adapter as supplied with this system conforms with EN 60950 This system also follows the provisions of the Low Voltage Directive 73 23 EEC Issued by Brother International Europe Ltd European Technical Se...

Page 18: ...etup Guide to set up your printer and connect it to your computer It also contains information about setting up your computer for your printer by installing the printer driver 2 Read the Users Guide to obtain information about the following CHAPTER 1 Introduction CHAPTER 2 Paper Handling CHAPTER 3 Control Panel CHAPTER 4 Maintenance CHAPTER 5 Troubleshooting APPENDIX INDEX ...

Page 19: ...optional SF 21MP users only 2 MP 21CDX or optional PA 21MP users only Top Cover Ink Cartridges LC03BC LC03MY Paper Release Lever AC Adapter Connector Paper Feeding Slot Guide Auto Cut Sheet Feeder 1 AC Adapter 2 Parallel Interface Cable 2 Straight Paper Path Slot PC Card Cable Printer Interface Card CI 100 Print Head Printer Stand ...

Page 20: ... by 720 dpi resolution When you print on Brother special coated paper and glossy paper you can get excellent high resolution output Two color print mode When you select this mode through the printer driver you can print the color output in two colors You can select Black Cyan Black Magenta or Black Yellow Low Running Cost You don t have to throw the print head of your printer away every time you h...

Page 21: ...35 C 50 F to 95 F Ambient humidity 20 to 80 without condensation Use the printer in a ventilated room Place the printer on a flat horizontal surface Keep the printer clean Do not place the printer in a dusty place Do not place the printer where it is exposed to direct sunlight Use a blind or a heavy curtain to protect the printer from direct sunlight when the printer is unavoidably set up near a w...

Page 22: ...rs only Cut sheet A4 Letter Executive Legal 1 B5 30 sheets of 75 g m2 Coated Paper for 360 dpi printing Coated Paper for 720 dpi printing A4 Letter Executive Legal 1 B5 20 Transparencies A4 Letter 3 Glossy paper A4 Letter Envelopes DL COM 10 Monarch B5 C5 2 Organizer K L Paper Weight Range From Paper Support 60 to 105 g m 2 16 to 28 lb From Straight Paper Path 60 to 157 g m 2 16 to 42 lb Auto Cut ...

Page 23: ... it is possible to stain your hands or clothes if you touch the surface of the transparency immediately after it is printed out We recommend you load transparencies from the paper feeding slot Remarks Use a recommended type of paper especially plain paper for optimum printing For more information on paper specifications consult your nearest authorized sales representative or the place you purchase...

Page 24: ... 0 45 11 5mm 0 45 3mm 0 12 20mm 0 78 20mm 0 78 20mm 0 78 20mm 0 78 Unprintable Area Non Guaranteed Print Area Fig 2 1 Printable Area The following types of paper and envelopes are not recommended for use Damaged curled wrinkled or irregularly shaped paper and envelopes Extremely shiny or highly textured paper and envelopes Envelopes with clasps Envelopes of baggy construction Envelopes not sharply...

Page 25: ...ity When using these papers please follow the notes below There is a surfaced side and non surfaced side to the paper and it is specially coated only on the surfaced side Therefore when loading paper in the printer make sure that the whiter side the coated surface is facing up DO NOT touch the coated side of the paper as it will absorb water and perspiration easily and might cause decreased output...

Page 26: ... glossy paper as water or perspiration will stain the surface DO NOT touch the printing side of the paper You should use the glossy paper in normal office environmental conditions Temperature 15 25 C 59 77 F Humidity 40 60 After finishing printing a page remove each sheet of paper immediately and place it face up on a flat surface until it is completely dry DO NOT place anything on the printed sid...

Page 27: ...er Feeding Slot Guide looking at the printer from the front Fig 2 3 Loading Paper Note About 2 seconds after you insert the paper the printer feeds the paper and then reverse feeds the paper a little the printer is now ready to print Hold the paper until the printer picks up the paper correctly If the paper does not load straight open the top cover and pull the release lever Pull the paper out clo...

Page 28: ... the printer from the front Be sure to adjust the paper to the mark below Fig 2 4 Loading Paper in the Straight Paper Path Slot Caution Make sure you insert paper into the Paper Feeding Slot straight so that the paper does not skew Be sure to adjust the paper setting in the printer driver Load thick paper and envelopes from the straight paper path slot When the printer is in Auto Power off mode th...

Page 29: ... side face up When you print on envelopes be sure to load them with the short edge downwards with the flap to the left hand side when you view the printer from the front When an envelope is curled straighten it before printing Fig 2 6 Straighten the Envelopes Fold the flap securely with a pen or with your finger before loading envelopes Fig 2 7 Fold the flap Make sure that the amount of curl of th...

Page 30: ...uto Cut Sheet Feeder are closed 2 Fit the Auto Cut Sheet Feeder onto the printer Push the latches securely until you hear them click into the lock position Fig 2 9 Fit the Auto Cut Sheet Feeder onto the Printer 3 Tilt the Auto Cut Sheet Feeder fully 1 Press the center of the Feeder cover a little and open the Feeder Cover 2 Fig 2 10 Tilt the Feeder and Open the Cover ...

Page 31: ...side of the paper against the right hand side of the Auto Cut Sheet Feeder Make sure that the paper is stacked below the mark You can load up to approx 30 sheets of plain paper 75g m2 7 Adjust the Paper Guide to the left hand side of the paper and close the Feeder Cover Fig 2 12 Loading Paper Note When you install the Feeder onto the printer make sure that the Feeder is straight ...

Page 32: ...stack into the Feeder Be sure to adjust the paper setting in the printer driver Do not tilt the printer forwards When you carry the printer move the printer and Feeder carefully as shown below Do not hold only the Feeder when carrying the printer Do not turn the printer upside down Be sure to set the Printer Stand in the original position before removing the Feeder Fig 2 13 The Printer and the Aut...

Page 33: ...tion Ensure you move the Paper Guide to the left otherwise it will cause damage to the Auto Cut Sheet Feeder 4 Open the Latches on the rear of the Cut Sheet Feeder by them forwards and push the Latches on both sides inwards into the sheet feeder Remove the Auto Cut Sheet Feeder from the Printer Fig 2 14 Latches 5 Set the Latches on both sides of the Cut Sheet Feeder to the normal position Fig 2 15...

Page 34: ... buttons on the printer control panel Fig 3 1 Control Panel LEDs The On Off LED The On Off LED indicates the current power status of the printer LED Printer status On The printer is turned on and ready to print Off The printer is turned off Error status with the Alarm LED on Blinking The printer is receiving data ...

Page 35: ...us LED Printer status On Paper empty paper jam or mis feeding If a paper jam occurs refer to Paper Jams in Chapter 5 There is no ink cartridge installed or the ink cartridge s is not installed correctly when an ink LED s is also on Blinking The top cover of the printer is open and should be closed so that the printer can print When the Alarm LED is on or blinking and the printer has detected an er...

Page 36: ...ng this button will resume printing and the mis feed will be cleared Make sure that the On Off LED comes on after you press this button Clean Button When you want to clean the print head press this button Warning Even if you turn the On Off button off power is not completely shut off In case of emergencies you must remove the Printer Interface Card from the computer and remove the AC Adapter from ...

Page 37: ...u can also clean the print head from the printer driver Select Maintenance from the MP 21C series group in Windows Automatic Periodical Cleaning This printer carries out Automatic Periodical Cleaning to ensure that the printer maintains optimum print quality at all times This setting will use ink during the cleaning sequences If you want to only clean the print head by manually selecting cleaning ...

Page 38: ...nk has run out the Ink LED s BC LED and or MY LED turn on When you find this replace the ink cartridges immediately DO NOT replace the Ink Cartridges while the printer is working Use the ink cartridge up within 6 months of installation How to replace the ink cartridges 1 Make sure that the On Off LED is on Open the top cover 2 Remove the ink cartridge you need to replace Fig 4 1 Removing the Cartr...

Page 39: ...til you hear a click as it locks into position Make sure that the Ink LED s BC LED and or MY LED turn off Fig 4 2 Install a New Ink Cartridge 5 Close the top cover The printer will automatically start cleaning the print head Wait until all the LEDs stop blinking Warning If ink stains your body or clothing wash with soap or detergent immediately If ink gets in your eyes irrigate them with water imm...

Page 40: ...printouts may get stained with ink Caution Be sure to replace ink cartridges when the printer indicates ink empty or nearly empty Caution DO NOT shake the ink cartridges Caution DO NOT leave the printer with empty ink cartridges or with the ink cartridges removed Caution DO NOT re use ink cartridges you have removed from the printer Note If either of the Ink LEDs BC LED and or MY LED and the Alarm...

Page 41: ...Cable from your computer and remove the AC Adapter MP 21CDX or PA 21MP users only if connected and make sure that all the LEDs are off 2 Open the top cover 3 Wipe the printer platen with a cotton swab Fig 4 3 Cleaning the Printer Platen Caution DO NOT touch the Flat Cable Rollers Print Head and the Encoder Strip when cleaning Fig 4 4 The Flat Cable and the Encoder Strip ...

Page 42: ...off the On Off button and turn the printer off Make sure that the On Off LED is off 2 Remove the Printer Interface Card from your computer Remove the PC Card Cable from the printer and Printer Interface Card Remove the AC Adapter Parallel Interface Cable and Auto Cut Sheet Feeder if connected MP 21CDX PA 21MP and SF 21MP users only Fig 4 5 Remove the Cable 3 Wrap the printer in the plastic bag and...

Page 43: ...bing the reason for returning the printer in the carton box as shown below Fig 4 6 Repacking the printer 5 Close the carton box and tape it securely Caution Make sure that the printer has the ink cartridges fitted to it when shipping Do not turn the printer upside down while shipping ...

Page 44: ...1MP users only press the On Off button after reinstalling the paper stack into the Feeder Alarm On Off Cover Open The Top Cover of the printer is open Close it to resume printing Alarm Ink BC and or MY No Cartridge One or more ink cartridges are not installed correctly or are missing Ink BC and or MY Ink Empty Replace the ink cartridge with a new one Ink BC and or MY Ink Nearly Empty Indicates tha...

Page 45: ... MY Service Call Service 9 Service 10 Service 11 Service 12 On Off Alarm BC MY Service Call Service 13 Service 14 On Off Alarm BC ON MY OFF If you see any of these service call indications turn the On Off button off and on and then try to print again If you cannot clear the error and see the same service call indication after turning on the printer make sure that the status monitor of the printer ...

Page 46: ...ver 2 Pull out the jammed paper carefully with the top cover open Fig 5 2 Pulling the Jammed Paper Out 3 Push back the Release Lever and close the Top Cover Note When the printer platen gets stained clean the platen referring to the Cleaning the Printer section in Chapter 4 Ensure you leave the top cover open when you are removing jammed paper ...

Page 47: ...per as shown in How to clear paper jams section of this chapter If you cannot remove it even after following the instructions do the following 1 Open the top cover and pull the Release Lever 2 Tilt the Auto Cut Sheet Feeder forwards 3 Pull the jammed paper from the Feeder side Fig 5 3 Pulling the Jammed Paper Out 4 Tilt the Feeder back 5 Push back the Release Lever and close the top cover ...

Page 48: ... Check the following The printer is turned on The On Off LED is on All of the protective parts have been removed The top cover of the printer is closed The ink cartridges are installed properly The Ink LEDs BC LED and or MY LED are not on If one or more are on replace the ink cartridge s The Printer Interface Card and the cable is securely connected between the printer and computer or the printer ...

Page 49: ...ng alternately the printer is cleaning its print head Wait until they stop blinking Check to see if the On Off LED is on Computer indicates Paper Empty Paper is empty Load paper and press the On Off button if the Alarm LED is on with the On Off LED blinking to recover from the error status Computer indicates Off Line Press the On Off button to make the printer ready Check the On Off LED is on Comp...

Page 50: ...size you are using This is usually done in the page setup or document setup menu of your software Refer to your applications manual for further information See Chapter 2 for details What paper can I use You can use plain paper coated paper glossy paper envelopes and transparencies For information on loading paper see Paper Handling in Chapter 2 How can I clear paper jams See the PAPER JAMS section...

Page 51: ...have a restricted area that cannot be printed on Adjust the top and bottom margins in your document to allow for this Check by using the preview screen in the application Printing takes too long When you print color graphic images there is a large amount of data and the printer will take a relatively long time to complete printing When all the LEDs are blinking alternately the printer is making it...

Page 52: ...horized service representative The colors of your print output are not what you expected Carry out print head cleaning Try test printing from the maintenance program in the printer driver Check to see if the ink cartridges are installed correctly and are not empty You can adjust the color by using the custom setting in the driver Colors which printers can express and colors you see on monitors are...

Page 53: ...ve ink Select the correct resolution for the media you are using Printout is fuzzy Clean the print head Use Brother genuine ink and cartridges The space between lines of text is narrower than you have set Black lines appears Check to see if there is an obstacle in the paper path Open the top cover and check Banding appears Check to see if the media setting is correct in the printer driver You can ...

Page 54: ...685 2040 Please log on to our BBS with your first name last name and a four digit number for your password Our BBS supports modem speeds up to 14 400 8 bits no parity 1 stop bit Fax Back System Brother Customer Service has installed an easy to use Fax Back System so you can get instant answers to common technical questions and product information for all Brother products This is available 24 hours...

Page 55: ...h Printer Interface Card 107 cps at 10 cpi Up to 1 7 PPM in full color Brother Standard Test Sheet with AC Adapter 180 cps at 10 cpi Up to 2 5 Letter 2 4 A4 PPM in Blue Black mode with AC Adapter Brother Standard Test Sheet Up to 2 PPM in full color Brother Standard Test Sheet Print Width 203 2 mm 8 inches Controller Interface PCMCIA interface Parallel interface Control panel 2 buttons and 4 LEDs ...

Page 56: ...Storage 5 to 95 without condensation Dimensions D X W X H 50 8 X 300 X 106 mm 2 0 X 11 8 X 4 2 inches Weight Approx 1 000 g 2 2 lb Print Media Paper input Manual loading from the Paper Feeding Slot or Automatic loading from the Optional Feeder Paper Type Plain paper coated paper glossy paper transparencies envelopes and organizer sheets Paper size A4 Letter Executive B5 A5 Legal Envelopes commerci...

Page 57: ... recommended that printed sheets are taken from the paper output slot immediately after printing Ink Twin cartridge system separate from the print head Service Life of Ink Cartridge Approx 250 page LC03BC at 5 coverage Approx 150 page LC03MY at 5 coverage ...

Page 58: ...ing 2 2 2 4 I ink cartridges 4 2 Ink Empty 5 1 Ink LEDs 3 2 Ink nearly empty 5 1 M misfeed 5 1 MY LED 3 2 N No Cartridge 5 1 O On Off Button 3 3 On Off LED 3 1 operator call 5 1 Organizer 2 1 P Paper Size 2 1 Type 2 1 Paper empty 5 1 Paper Feeding Slot 2 6 Paper Feeding Slot Guide 2 6 paper guide 2 10 Paper jam 5 1 5 3 Paper Weight Range 2 1 printable area 2 3 Q Quality Coated Paper for 360 dpi Co...

Page 59: ...USER S GUIDE Index 2 T Transparencies 2 1 W Windows 5 6 ...

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