Brother MFC-T800W Basic User'S Manual Download Page 7

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Identifying your problem ......................................................................................60
Error and maintenance messages.......................................................................62

Transferring your faxes or Fax Journal report ...............................................69
Document jam ..............................................................................................70
Printer jam or paper jam ................................................................................71

If you are having difficulty with your machine ......................................................79

Dial Tone detection........................................................................................91
Telephone line interference / VoIP ................................................................91

Machine Information ............................................................................................92

Checking the serial number...........................................................................92
Checking the firmware version ......................................................................92
Reset functions..............................................................................................92
How to reset the machine..............................................................................92

Settings and features tables

Using the Settings tables.....................................................................................93
Menu keys ...........................................................................................................93
Menu table...........................................................................................................95
Entering Text .....................................................................................................110

Inserting spaces .........................................................................................110
Making corrections ......................................................................................110
Repeating letters .........................................................................................110
Special characters and symbols..................................................................111

Summary of Contents for MFC-T800W

Page 1: ...Basic User s Guide MFC T800W CAUTION Before using this product read carefully these instructions for correct operation Keep the User s Guide in a secure place for future reference Version A CHN ENG ...

Page 2: ...mables please follow and carry on relevant local regulations properly 3 When the machine need replacing parts for the maintenance and repair please discard used circuit boards used electrical parts and products as disposed electrical materials 4 Some parts in the machine can be used on the same series model machines which produced by the same factory Note If you want to replace the parts please co...

Page 3: ...res printing reports and performing routine maintenance PDF file CD ROM Windows Brother Solutions Center 1 Macintosh Software and Network User s Guide This Guide provides instructions for Scanning Printing PC Fax and other operations that can be performed by connecting your Brother machine to a computer You can also find useful information about using the Brother ControlCenter utility using your m...

Page 4: ...trol panel overview 6 Basic Operations 8 Volume Settings 9 Ring Volume 9 Beep Volume 9 Speaker Volume 9 LCD display 10 LCD Contrast 10 LCD Language 10 Setting the Fax Logic sending and receiving sequence 10 2 Loading paper 11 Loading paper and other print media 11 Loading envelopes 14 Unprintable area 16 Paper settings 17 Paper Type 17 Paper Size 17 Acceptable paper and other print media 17 Recomm...

Page 5: ...Tone or Pulse 31 Fax Tel mode 31 Phone line services 31 Do you have Voice Mail 31 Telephone Service 32 Caller ID Caller IDentification not available in certain area 32 Advantages of Caller ID 33 Setup Method 33 Caller ID feature 33 Voice over Internet Protocol VoIP 34 Connecting an external TAD telephone answering device 35 Connection settings 36 Recording an outgoing message OGM on an external TA...

Page 6: ...ng a document 45 11 How to scan to a computer 46 Before scanning 46 Scanning a document as a PDF file using ControlCenter4 Windows 46 How to change the machine s SCAN mode settings for PDF scanning using ControlCenter4 Windows 50 How to scan a document as a PDF file using the control panel Windows and Macintosh 52 A Routine maintenance 53 Refilling the ink tanks 53 Cleaning and checking the machin...

Page 7: ...on 92 Checking the serial number 92 Checking the firmware version 92 Reset functions 92 How to reset the machine 92 C Settings and features tables 93 Using the Settings tables 93 Menu keys 93 Menu table 95 Entering Text 110 Inserting spaces 110 Making corrections 110 Repeating letters 110 Special characters and symbols 111 D Specifications 112 General 112 Print media 114 Fax 115 Copy 116 Scanner 1...

Page 8: ...s only TX Lock 3 Sending a fax MFC models only Additional sending options Additional sending operations 4 Receiving a fax MFC models only Memory Receive Additional receiving operations 5 Dialling and storing numbers MFC models only Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports MFC models only Reports 7 Making copies Copy options A Routine maintenanc...

Page 9: ... important point or refers you to a related topic Courier New Text in the Courier New font identifies messages on the LCD of the machine WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUTION CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTAN...

Page 10: ...s Brother and Brother Utilities Windows 8 and Windows Server 2012 Tap or click Brother Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or clic...

Page 11: ...n on your PC Insert the Brother CD ROM into your CD ROM drive NOTE If the Brother screen does not appear go to Computer or My Computer For Windows 8 Windows Server 2012 Windows Server 2012 R2 Click File Explorer on the taskbar and then go to Computer This PC Double click the CD ROM icon and then double click start exe b If the model name screen appears click your model name c If the language scree...

Page 12: ...ected to a wireless network Basic setup instructions See Quick Setup Guide The wireless access point or router supports Wi Fi Protected Setup or AOSS See Quick Setup Guide More information about network setup See Software and Network User s Guide How to access Guides for Advanced Features1 You can view and download these Guides from the Brother Solutions Center at www 95105369 com Click Manuals on...

Page 13: ...r FREE photo projects and printable downloads click Brother CreativeCenter To return to the top menu click Back or if you have finished click Exit Accessing Brother Support Macintosh 1 You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM Double click the Brother Support icon The following screen will appear To download and install Presto PageManage...

Page 14: ...dle you can press these keys to adjust the ring volume Lets you store look up and dial numbers that are stored in the memory d or c Press d or c to move the selected area left or right on the LCD a or b Press a or b to scroll through the menus and options Menu Access the main menu Clear Press to delete characters or to go back to the previous menu level OK Lets you choose a setting 4 Copy Options ...

Page 15: ...re Color Start Lets you start making copies in full color Also lets you start a scanning operation in color or mono depending on the scan setting in the ControlCenter software 7 Power On Off Press to turn on the machine Press and hold down to turn off the machine The LCD will show Shutting Down and will stay on for a few seconds before turning off If you have connected an external telephone or TAD...

Page 16: ...Fax Manual mode when in fax mode See Receive Modes on page 26 Basic Operations 1 The following steps show how to change a setting in the machine In this example the Receive Mode setting is changed from Fax Auto to Fax Tel a Press FAX b Press Menu 3 1 1 Fax Auto Select ab OK c Press a or b to choose Fax Tel Fax Tel d Press OK Accepted NOTE Press Clear if you want to go back to the previous level e ...

Page 17: ...hoose Low Med High or Off Press OK c Press Stop Exit Beep Volume 1 When the beep is on the machine will make a sound when you press a key make a mistake or after you send or receive a fax You can choose from a range of sound volume levels a Press Menu 2 4 2 b Press a or b to choose Low Med High or Off Press OK c Press Stop Exit Speaker Volume 1 You can choose from a range of speaker volume levels ...

Page 18: ...he other party at the end of a conversation set the Fax Mode to Easy Mode If you set to Easy Mode You can send or receive a fax manually just simply press Mono Start If you are a caller press Mono Start to send a fax If you are a receiver press Mono Start to receive a fax If you set to Advanced Mode No matter you are a caller or receiver you can choose you will send or receive a fax manually When ...

Page 19: ...ose it and then close the paper support 2 When you load a different paper size in the tray you will need to change the Paper Size setting in the menu of the machine at the same time See Paper Size on page 17 b Lift the output paper tray cover 1 c Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size Make sure that the triangular marks 3 on the pape...

Page 20: ...hat the paper is flat in the tray IMPORTANT Be careful not to push the paper in too far it may lift at the back of the tray and cause paper feed problems NOTE If you want to add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well before loading it in the tray If you add paper without fanning the stack the mac...

Page 21: ...r width guides lightly touch the sides of the paper g Close the output paper tray cover h Slowly and firmly push the paper tray completely into the machine i While holding the paper tray in place pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 1 ...

Page 22: ...correctly That are of a baggy construction That have windows That are embossed have raised writing on them That have clasps or staples That are pre printed on the inside Occasionally you may experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using Loading envelopes 2 a Before loading press the corners and sides of envelopes to make them as flat as p...

Page 23: ...intosh in the printer driver s dialog box and then adjust the size and margins in your application See Software and Network User s Guide If you have problems printing on envelopes with the flap on the short edge try the following 2 a Open the envelope flap b Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration c Select Reverse Print W...

Page 24: ... The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on See Software and Network User s Guide NOTE The Borderless print feature is not available for envelopes and 2 sided printing Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 22 mm 3 mm 22 mm 3 mm 1 3 2 4 1 3 4 2 ...

Page 25: ...ess OK c Press Stop Exit Acceptable paper and other print media 2 The print quality can be affected by the type of paper you use in the machine To get the best print quality for the settings you have chosen always set the Paper Type to match the type of paper that is loaded in the tray You can use plain paper inkjet paper coated paper glossy paper and envelopes We recommend testing various paper t...

Page 26: ... the photo paper Load photo paper with the shiny side facing down IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped paper 1 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured paper Paper that cannot be arranged uniformly when stacked Short grain paper Paper capacity of the output paper tray cover 2 Up to 50 sheets of 80 g m...

Page 27: ... Yes A5 148 210 mm 5 8 8 3 in Yes Yes A6 105 148 mm 4 1 5 8 in Yes Cards Photo 10 15 cm 4 6 in Yes Yes Photo 2L 13 18 cm 5 7 in Yes Index Card 127 203 mm 5 8 in Yes Envelopes C5 Envelope 162 229 mm 6 4 9 in Yes DL Envelope 110 220 mm 4 3 8 7 in Yes Com 10 105 241 mm 4 1 8 9 1 2 in Yes Monarch 98 191 mm 3 7 8 7 1 2 in Yes Paper Type Weight Thickness No of sheets Cut Sheet Plain Paper 64 to 120 g m2...

Page 28: ...nkled folded ripped stapled paper clipped glued or taped DO NOT use cardboard newspaper or fabric with the ADF Instead use the scanner glass Make sure documents written with ink or modified with correction fluid are completely dry a Unfold the ADF Document Support 1 b Fan the pages well c Adjust the paper guides 1 to fit the width of your documents d Place your documents face down top edge first i...

Page 29: ... a book Document sizes supported 3 How to load documents 3 NOTE To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass 1 document cover c Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam the cover down or press o...

Page 30: ...tings in the application you are using The figures show the unscannable areas 1 The unscannable area is 1 mm when you use the ADF Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Fax A4 3 mm 3 mm 1 Letter 4 mm Legal Copy All paper sizes 3 mm 3 mm Scan 1 mm 1 mm 1 3 2 4 ...

Page 31: ...sier to use the ADF if you are sending a multiple page document b Press FAX c You can change the following fax sending settings Basic User s Guide For information about changing the following fax sending settings see pages 24 to 25 Glass Scan Size Transmission Verification Report Setup Advanced User s Guide For more advanced fax sending operations and settings See Advanced User s Guide Sending a f...

Page 32: ...scanned press 2 or Mono Start to start Stop faxing 4 To stop faxing press Stop Exit Setting scanner glass size for faxing 4 When documents are Letter size you need to set the Scan Size to Letter If you do not the side portion of the faxes will be missing a Load your document b Press FAX c Press Menu 3 2 0 d Press a or b to choose Letter or A4 Press OK e Press Stop Exit f Enter the fax number g Pre...

Page 33: ...ppears on the report Off Prints a report if your fax is unsuccessful due to a transmission error Off is the default setting Off Image Prints a report if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report a Press Menu 3 3 1 b Press a or b to choose Off Image On On Image or Off Press OK c Press Stop Exit NOTE If you choose On Image or Off Ima...

Page 34: ...ress a or b to choose Fax Auto Fax Tel External TAD or Manual Press OK d Press Stop Exit When you want to quickly set the Receive Mode to Fax Auto or Fax Manual use the Fax Auto Manual key a Press Fax Auto Manual key b Press Fax Auto Manual key a or b to choose Fax Auto or Manual NOTE The Receive mode is automatically set to the displayed mode that the LCD has displayed for 2 seconds c Press OK Re...

Page 35: ...calls Non Fax call will make a fast double ring to inform you answer the phone Factory setting of Ring Delay is 4 0 10 times available see Ring Delay on page 28 According to incoming call after the fax machine rings 4 times 1 For the fax call send fax received signal 2 For the telephone call make a fast double ring waiting for you answer the phone Tip If your machine is connecting an external answ...

Page 36: ...ine receives a fax call automatically even if you answer the call When you see Receiving on the LCD or when you hear chirps through the handset you are using just replace the handset Your machine will do the rest If Fax Detect is Off 5 If you are at the machine and answer a fax call by lifting the handset press Mono Start then press 2 to receive the fax If you answered at an extension or external ...

Page 37: ...he dial pad to enter the number NOTE If you select the Dial Restriction check box a confirmation dialog box will appear for you to re enter the fax number This feature helps to prevent transmissions to the wrong destination Click the Address Book button and then choose a member or group from the Address Book If you make a mistake click All Clear to delete all the entries e To include a cover page ...

Page 38: ...name if not already selected Click PC FAX Receive in the left navigation bar and then click Receive If you choose Backup Print On the machine will also print the fax a Press FAX b Press Menu 3 1 6 c Press a or b to choose PC Fax Receive Press OK d Press a or b to choose USB or the name of the PC you want to receive faxes if you are on a network Press OK e Press a or b to choose Backup Print On or ...

Page 39: ...sion telephone you ll need to lift the handset during the F T Ring Time and then press 5 1 between the fast double rings If no one is on the line or if someone wants to send you a fax send the call back to the machine by pressing l 5 1 Phone line services 7 Your machine supports the Caller ID subscriber telephone service that some telephone companies offer Features like Voice Mail Call Waiting Cal...

Page 40: ... Caller ID service you have to apply for it at your local telephone company FSK and DTMF are the two modes for displaying your calls Please ask your local telephone company for whether your mode is FSK or DTMF If your local telephone company uses DTMF mode please switch your mode as follows Contact your local telephone company or Brother dealer in the case that the feature does not work normally C...

Page 41: ...the screen displays the telephone number of your caller or name if available Once you answer the call the Caller ID information disappears from the screen but the call information remains stored in the Caller ID memory You can view the Caller ID history and delete numbers from the list if needed ID Unknown display means call originates outside your Caller ID service area ID Withheld display means ...

Page 42: ...rom the list press Clear Press 1 to confirm d To finish viewing press Stop Exit Printing Caller ID List 7 a Press Menu 6 7 b If no ID is stored the beeper will sound and No Caller ID will appear on the LCD c Press Mono Start d After printing has finished press Stop Exit Voice over Internet Protocol VoIP 7 VoIP is a type of phone system that uses an Internet connection instead of a traditional tele...

Page 43: ...ting an external TAD telephone answering device 7 You may choose to connect an external answering device However when you have an external TAD on the same telephone line as the machine the TAD answers all calls and the machine listens for fax calling CNG tones If it hears them the machine takes over the call and receives the fax If it does not hear CNG tones the machine lets the TAD continue playi...

Page 44: ...canner cover into the open position b Carefully guide the telephone line cord into the cable channel and out the back of the machine c Lift the scanner cover to release the lock Gently push the scanner cover support down and close the scanner cover using both hands d Set your external TAD to one or two rings The machine s Ring Delay setting does not apply e Record the outgoing message on your exte...

Page 45: ...t all our machines be connected to a discreet dedicated line Although a particular PABX may appear to work with a particular model of fax machine we cannot guarantee that the unit will operate correctly While it is often relatively simple to connect a fax machine to a PABX Private Automatic Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to...

Page 46: ...dless handset Using remote codes 7 Remote Activation Code 7 If you answer a fax call on an extension or external telephone you can tell your machine to receive it by dialling the Remote Activation Code l 5 1 Wait for the chirping sounds and then replace the handset See Fax Detect on page 28 If you answer a fax call at the external telephone you can make the machine receive the fax by pressing Mono...

Page 47: ...mote Deactivation Code Press OK f Press Stop Exit NOTE If you are always disconnected when accessing your external TAD remotely try changing the Remote Activation Code and Remote Deactivation Code to another three digit code using the numbers 0 9 l Remote Codes might not work with some telephone systems ...

Page 48: ...en press d or c to choose the name and then press OK e Press Mono Start The machine scans and sends the fax Fax Redial 8 If you are sending a fax automatically and the line is busy the machine will redial up to three times at five minute intervals Redial only works if you dialled from the control panel a Load your document b Press FAX c Press Redial Pause d Press Mono Start NOTE In Real Time Trans...

Page 49: ...se Storing Speed Dial numbers 8 You can store up to 40 two digit Speed Dial numbers and each number has a name When you dial you will only have to press a few keys for example Address Book OK the two digit number and Mono Start a Press Address Book and a or b to choose Set Speed Dial Press OK b Use the dial pad to enter a two digit Speed Dial location number 01 40 Press OK c Enter the fax or telep...

Page 50: ...e the Speed Dial number by deleting the fax number Follow the instructions below a Do one of the following To change the stored number use d or c to position the cursor under the digit you want to change then press Clear Re enter the number Press OK Go to step b To delete the Speed Dial number press Clear to delete each digit of the fax number Press OK Go to step c b Enter a new name if needed Pre...

Page 51: ...ss COPY The LCD shows the default copy settings 1 Copy Ratio 2 Quality 3 No of Copies Use the dial pad to enter the number of copies NOTE The default setting is FAX mode You can change the amount of time that the machine stays in COPY mode after the last copy operation See Advanced User s Guide Mode Timer MFC models only c If you want more than one copy enter the number up to 99 d Press Mono Start...

Page 52: ...per Type 9 If you are copying on a special type of paper set the machine for the type of paper you are using to get the best print quality a Load your document b Press COPY c Enter the number of copies you want d Press Copy Options ID and a or b to choose Paper Type Press OK e Press a or b to choose Plain Paper Inkjet Paper Brother BP71 or Other Glossy Press OK f If you do not want to change any f...

Page 53: ...on choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want to change in the Properties dialog box Commonly used settings include Media Type Print Quality Paper Size Orientation Colour Greyscale Ink Save Mode Scaling 2 sided Booklet e Click OK f Click Print or OK ...

Page 54: ... using ControlCenter4 Windows 11 ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often Using ControlCenter4 eliminates the need to manually launch specific applications For more information see Software and Network User s Guide NOTE The screens on your PC may vary depending on your model This section is based on using the Advanced Mode of ...

Page 55: ...How to scan to a computer 47 11 c If the ControlCenter4 Mode screen appears choose the Advanced Mode and then click OK d Make sure the machine you want to use is selected from the Model drop down list ...

Page 56: ... Choose PDF pdf from the File Type drop down list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list f Click OK 1 2 4 5 3 ...

Page 57: ...How to scan to a computer 49 11 g Click the Scan tab h Click File i Click Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 58: ...Windows 11 You can change your machine s SCAN mode settings using ControlCenter4 Windows a Click the ControlCenter4 icon in the task tray and then click Open b Make sure the machine you want to use is selected from the Model drop down list c Click the Device Settings tab d Click Device Scan Settings ...

Page 59: ...t 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list f Click OK 1 2 4 5 3 ...

Page 60: ...a or b to choose Off Press OK Go to step g If you want to change the default settings go to step e e Press a or b to choose On Press OK f Choose the settings for Scan Type as required Press OK Repeat this step for the settings for Resolution File Type Scan Size and Remove Bkg Clr g Press Mono Start or Color Start The machine starts the scanning process NOTE The following scan modes are available S...

Page 61: ...the tank Refill the ink tank when the remaining ink level is at or below the lower line CAUTION If ink gets in your eyes wash it out with water at once and call a doctor if you are concerned IMPORTANT Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink Brother ...

Page 62: ...r skin or clothing wash with soap or detergent at once d Remove the cap tip of the ink bottle e Make sure that the color of the ink tank cap matches the ink color you want to refill Insert the nozzle of the ink bottle firmly so that the ink will not be spilled Refill the ink by squeezing the middle of the bottle gently as shown IMPORTANT Be careful to avoid filling the ink past the upper line 4 ab...

Page 63: ... the LCD to verify whether the ink tanks were refilled If you have refilled the ink tanks press 1 Yes If you have not refilled the ink tank be sure to press 2 No If you pressed 1 Yes you are asked which color ink tanks you have refilled For example Did You Refill BK 1 Yes 2 No may be displayed for the black ink tank Press 1 Yes to reset the ink dot counter for the refilled colors Press 2 No for th...

Page 64: ...th a non flammable glass cleaner NOTE In addition to cleaning the glass strip with a non flammable glass cleaner run your finger tip over the glass strip to see if you can feel anything on it If you feel dirt or debris clean the glass strip again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt 2 1 3 i When t...

Page 65: ...rint head again up to three more times If the print has not improved contact Brother customer service or your local Brother dealer You can also clean the print head from your PC See Software and Network User s Guide Checking the print quality A If faded or streaked colors and text appear on your printouts some of the print head nozzles may be clogged You can check this by printing the Print Qualit...

Page 66: ... s warranty NOTE Checking the print alignment A If your printed text becomes blurred or images become faded you may need to adjust the print alignment after transporting the machine a Press Menu 1 1 b Press a or b to choose Alignment Press OK c Press Mono Start or Color Start The machine starts printing the Alignment Check Sheet d For the A pattern press the number of the test print that has the l...

Page 67: ...gits of the year using the dial pad and then press OK c Enter the two digits for the month using the dial pad and then press OK d Enter the two digits for the day using the dial pad and then press OK e Enter the time in 24 hour format using the dial pad and then press OK For example enter 19 45 for 7 45 PM f Press Stop Exit i When the print alignment is not adjustedcorrectly text looks blurry like...

Page 68: ...d then go to the suggested page Paper handling and Printing problems Printing Difficulties on page 80 Print Quality Difficulties on page 82 Paper Handling Difficulties on page 84 Printing Received Faxes on page 85 Telephone and Fax problems Telephone Line or Connections on page 85 Handling Incoming Calls on page 88 Receiving Faxes on page 86 Sending Faxes on page 88 Copying problems Copying Diffic...

Page 69: ...Troubleshooting 61 B Scanning problems Scanning Difficulties on page 89 Software and Network problems Software Difficulties on page 89 Network Difficulties on page 90 ...

Page 70: ...ng If you choose Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer 2 sided printing is not available when this message appears Copying If the paper type is set to Plain Paper you can make copies in monochrome Refill the ink tank When you refill the ink tank fill the ink up to the upper line or fill with all of the ink in the bottle if it does not e...

Page 71: ...se any important messages Then disconnect the machine from the power for several minutes and reconnect it A foreign object such as a paper clip or a piece of ripped paper is in the machine Close Ink Cover The ink tank cover is not locked in the closed position Firmly close the ink tank cover until it locks into place Comm Error Poor telephone line quality caused a communication error If the proble...

Page 72: ...hine purges and flushes for cleaning varies depending on different situations For example frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine ...

Page 73: ...k tanks were refilled Press 1 Yes to reset the ink dot counter if ink tank has been refill Press 2 No if ink tank has not been refilled See Refilling the ink tanks on page 53 Low Temperature The room temperature is too low After increasing the room temperature allow the machine to warm up to room temperature and then try again No Caller ID There is no incoming call history You did not receive call...

Page 74: ...d User s Guide Cleaning the paper pick up rollers The Jam Clear Cover is not closed correctly Make sure the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 71 The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 71 If this error occurs often during 2 sided printing the paper feed rollers may be stai...

Page 75: ...n Print the faxes that are in the memory See Advanced User s Guide Printing a fax from the memory Paper Jam The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 71 Make sure the paper length guide is set to the correct paper size If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not ...

Page 76: ... on page 17 2 Make sure you loaded the paper in a Portrait position by setting the paper guides to the indicators for your paper size See Loading paper and other print media on page 11 3 After you have checked the paper size and the paper position press Mono Start or Color Start If you are printing from your computer make sure the paper size you choose in the printer driver matches the size of pap...

Page 77: ...tart Transferring faxes to your PC B You can transfer the faxes from your machine s memory to your PC a Make sure you have installed MFL Pro Suite on your PC and then turn on PC FAX Receive on the PC Do one of the following Windows XP Windows Vista and Windows 7 From Start select All Programs Brother and Brother Utilities Click the drop down list and select your model name if not already selected ...

Page 78: ...hey are too long Follow these steps to clear a document jam Document is jammed in the top of the ADF unit B a Take out any paper from the ADF that is not jammed b Open the ADF cover c Remove the jammed document by pulling it upward 1 ADF cover d Close the ADF cover e Press Stop Exit IMPORTANT To avoid document jams close the ADF cover correctly by pushing it gently in the centre Document is jammed...

Page 79: ...e machine from the electrical socket IMPORTANT Before you unplug the machine from the power source you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages See Transferring your faxes or Fax Journal report on page 69 b Pull the paper tray 1 completely out of the machine c Pull the two green levers inside the machine tow...

Page 80: ...rner as shown in the illustration 2 you cannot move it Re connect the power cord Hold down Stop Exit until the print head moves to the centre Then unplug the machine from the power source and take out the paper If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take out the paper Hold the concave areas with the triangle marks shown ...

Page 81: ... carefully inside the machine 1 for any pieces of paper h Look inside the machine from a lower angle and make sure there are no pieces of paper remaining i Open the Jam Clear Cover 1 at the back of the machine j Remove the jammed paper 1 1 ...

Page 82: ...over n While holding the paper tray in place pull out the paper support until it locks in the open position and then unfold the paper support flap Make sure you pull out the paper support until it locks into place o Re connect the power cord NOTE If there is a repeat paper jam a small piece of paper may be stuck in the machine See Additional paper jam clear operations on page 74 Additional paper j...

Page 83: ... you to release the jammed paper d Place both hands under the plastic tabs on both sides of the machine and lift the scanner cover into the open position e Load one sheet of thick A4 or Letter sized paper such as glossy paper deep into the machine as shown in the illustration ...

Page 84: ...OT touch the encoder strip 1 Doing this may cause damage to the machine g Pull the thick paper out of the machine h Open the Jam Clear Cover 1 at the back of the machine i Load one sheet of thick A4 or Letter sized paper such as glossy paper deep into the machine as shown in the illustration 1 1 ...

Page 85: ...use damage to the machine k Pull the thick paper out of the machine l Close the Jam Clear Cover Make sure the cover is closed correctly m Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands CAUTION Be careful not to pinch your fingers when you close the scanner cover 1 2 3 1 ...

Page 86: ...78 n Put the paper tray firmly back in the machine o Re connect the power cord ...

Page 87: ...ne reliability If you think there is a problem with your machine check the following chart and follow the troubleshooting tips You can correct most problems by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at www 95105369 com NOTE For technical help you must contact Brother customer support ...

Page 88: ...2 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware and Sound Hardware group click View devices and printers Right click Brother MFC XXXX Printer where XXXX is your model name and select See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make ...

Page 89: ...when it is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Unprintable area on page 16 Cannot perform Page Layout printing Check that the paper size setting in the application and in the printer driver are the same Print speed is too slow Try changing the printer driver setting The highest resolution ne...

Page 90: ...Press Menu and then press a or b and the OK button to select 1 Ink 2 Cleaning Press and hold down Menu while pressing OK The machine will begin its cleaning procedure NOTE This cleaning method requires enough ink to fill the ink delivery tubes Before cleaning refill all ink tank colors White horizontal lines appear in text or graphics Clean the print head See Cleaning the print head on page 57 Mak...

Page 91: ...river Ink is smudged or wet when using glossy photo paper Be sure to check the front and back of the paper Place the glossy surface printing surface face down See Paper Type on page 17 If you use glossy photo paper make sure that the paper type setting is correct Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Advanced User s Gu...

Page 92: ...e Machine feeds multiple pages Do the following Make sure the paper is loaded correctly in the paper tray Remove all the paper from the tray and fan the stack of paper well then put it back in the tray Make sure you do not push the paper in too far See Loading paper and other print media on page 11 Make sure the Jam Clear Cover is closed correctly See Printer jam or paper jam on page 71 Make sure ...

Page 93: ... be correct for the paper you are using See Paper Size on page 17 Turn on Auto Reduction See Advanced User s Guide Printing a reduced incoming fax Telephone Line or Connections Difficulty Suggestions Dialling does not work No dial tone Check the line cord connections Change the Tone Pulse setting See Quick Setup Guide If there is no dial tone connect a known working telephone and telephone line co...

Page 94: ...other telephones and you want it to automatically answer all incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a fast double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer incoming faxes select Manual mode In Manual mode you must answer every incoming call and activate the ma...

Page 95: ... End your outgoing message with your Remote Activation Code for people sending manual faxes For example After the beep leave a message or press l 5 1 and Start to send a fax 4 Set your answering machine to answer calls 5 Set your Brother machine s Receive Mode to External TAD See Receive Modes on page 26 Make sure your Brother machine s Fax Detect feature is set to On Fax Detect is a feature that ...

Page 96: ...strip Clean the glass strip See Cleaning the scanner glass on page 56 Handling Incoming Calls Difficulty Suggestions The machine hears a voice as a CNG Tone If Fax Detect is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try ...

Page 97: ...WAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is chosen as the primary source In PageManager click File Select Source and choose the Brother TWAIN driver You can also scan documents using the ICA Scanner Driver See Software and Network User s Guide OCR does not work Try increasing the scanner resolution Macintosh Presto PageManager must be downloaded ...

Page 98: ...n screen of ControlCenter2 The Device Selector window appears Reselect your network machine make sure Status is idle and then click OK The network PC Fax Receive feature does not work Windows It is necessary to set the third party Security Firewall Software to allow PC FAX Rx To add port 54926 for Network PC FAX Rx enter the information below In Name Enter any description for example Brother PC FA...

Page 99: ... a fax due to possible interference on the telephone line or you are using a VoIP system you can change the compatibility setting which reduces the modem speed to minimise errors a Press Menu 0 5 b Press a or b to choose Normal or Basic for VoIP Press OK Basic for VoIP cuts the modem speed to 9 600 bps and turns off ECM Unless interference is a recurring problem on your telephone line you may pref...

Page 100: ...and Ring Delay 2 Network You can reset the print server back to its factory settings such as the password and IP address information 3 Address Fax Address Fax resets the following settings Speed Dial Speed Dial and Setup Groups Station ID Name and Number Report settings Transmission Verification Report Speed Dial and Fax Journal 4 All Settings You can restore all settings to the factory default Br...

Page 101: ... the available choices for each setting and feature at a glance You can use these tables to quickly choose your preferred settings in the machine Menu keys C Settings and features tables C Access the menu Go to the next menu level Accept an option Go back to the previous menu level Delete an incorrect letter when you need to enter text into the machine Scroll through the current menu level Go back...

Page 102: ...ral Setup 3 Fax 4 Copy 5 Network 6 Print Reports 7 Machine Info 0 Initial Setup c Press OK when that option appears on the LCD The LCD will then show the next menu level d Press a or b to scroll to choose the setting you want to change Press OK e Press a or b to choose the option you want Press OK The LCD will show Accepted f Press Stop Exit ...

Page 103: ...k 1 Test Print Print Quality Alignment Lets you check the print quality or alignment 57 58 2 Cleaning Black Colour All Lets you clean the print head 57 3 Ink Low Notice On Off You can set the machine not to display the Ink Low error message if you do not need the notification 2 General Setup 1 Mode Timer 0 Sec 30 Secs 1 Min 2 Mins 5 Mins Off Sets the time to return to Fax mode See 2 Paper Type Pla...

Page 104: ...d High Adjusts the speaker volume 9 5 LCD Contrast Light Dark Adjusts the contrast of the LCD 10 6 Sleep Mode 1 Min 2 Mins 3 Mins 5 Mins 10 Mins 30 Mins 60 Mins You can choose how long the machine will remain idle before it goes into Sleep Mode See Level1 Level2 Level3 Options Descriptions Page See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 105: ...des Remote Codes Options On Off Act Code l51 Deact Code 51 Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off You can personalize these codes 38 5 Auto Reduction On Off Cuts the size of incoming faxes to fit the paper size See 6 Memory Receive Off PC Fax Receive You can set the machine to send faxes to your PC If you choose PC Fax Recei...

Page 106: ...n On On Image Off Off Image Choose the initial setup for Transmission Verification Report 25 2 Journal Period Off Every 50 Faxes Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Sets the interval for the automatic printing of the Fax Journal If you have chosen any other option than Off or Every 50 Faxes you can set the time for the chosen option If you have chosen Every 7 Days...

Page 107: ... View or print a list of the last 30 Caller IDs stored in the memory 32 4 Fax Mode Easy Mode Advanced Mode Selects the transmission process when sending receiving the faxes manually 10 4 Copy 1 Quality Normal Best Chooses the Copy resolution for your type of document See 2 Density nnnno nnnon nnonn nonnn onnnn Adjusts the density of copies Level1 Level2 Level3 Options Descriptions Page See Advance...

Page 108: ...uto Static Chooses the WINS configuration mode 7 WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary WINS server 8 DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary DNS server 9 APIPA On Off Automatically allocates the IP address from the link local address range 2 WLAN As...

Page 109: ...ddress from the control panel 8 WLAN Enable On Off Lets you use the wireless network connection 0 Network Reset Restores all network settings to the factory default Level1 Level2 Level3 Options Descriptions Page 6 Print Reports 1 XMIT Verify Prints these lists and reports See 2 Address Book 3 Fax Journal 4 User Settings 5 Network Config 6 WLAN Report 7 Caller ID 7 Machine Info 1 Serial No Lets you...

Page 110: ...ch as the Date and Time and Ring Delay 92 2 Network 1 Reset 2 Exit Resets the print server back to the factory defaults such as the password and IP address information 3 Address Fax 1 Reset 2 Exit Deletes all stored Speed Dial numbers and faxes restores the Station ID Speed Dial List Transmission Verification Report and Fax Journal back to the factory default settings 4 All Settings 1 Reset 2 Exit...

Page 111: ...Level2 Level3 Options Descriptions Page Layout 2in1 ID Off 1in1 2in1 ID 2in1 P 2in1 L 4in1 P 4in1 L Poster 3x3 You can make N in 1 or Poster copies See Quality Normal Best Choose the Copy resolution for the next copy Enlarge Reduce Fit to Page Custom 25 400 198 10x15cmiA4 186 10x15cmiLTR 141 A5iA4 100 97 LTRiA4 93 A4iLTR 83 LGLiA4 69 A4iA5 47 A4i10x15cm You can choose the enlargement reduce ratio ...

Page 112: ...ty onnnn nonnn nnonn nnnon nnnno Adjusts the density of copies See Stack Sort Stack Sort You can choose to stack or sort multiple copies No of Copies You can enter the number of copies that you want to make 43 Remove Bkg Clr Off Low Medium High Change the amount of background color that is removed See Level1 Level2 Level3 Options Descriptions Page See Advanced User s Guide The default settings are...

Page 113: ...Resolution 100dpi 200dpi 300dpi 600dpi You can choose the scan resolution for your document File Type If you choose the Color option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting PDF TIFF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter You can choose the scan size for your document Remove Bkg Clr Off Low Mediu...

Page 114: ...olution for your document File Type If you choose the Color option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting PDF TIFF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter You can choose the scan size for your document Remove Bkg Clr Off Low Medium High Change the amount of background color that is removed Level...

Page 115: ...On is selected in Set Options Scan Type Colour Black and White You can choose the scan type for your document Resolution 100dpi 200dpi 300dpi 600dpi You can choose the scan resolution for your document File Type Text HTML RTF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter You can choose the scan size for your document Level1 Level2 Level3 Options Desc...

Page 116: ...hoose the Mono option in the Scan Type setting PDF TIFF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter You can choose the scan size for your document Remove Bkg Clr Off Low Medium High Change the amount of background color that is removed Web Service Appears when you install a Web Services Scanner which is displayed in your computer s Windows Explorer...

Page 117: ...ge Search You can set up dial by pressing only a few keys 40 Set Speed Dial Stores Speed Dial numbers so you can dial by pressing only a few keys and Start 41 Setup Groups Sets up Group numbers for broadcasting See See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 118: ...acters NOTE The characters that are available may differ depending on your country Making corrections C If you entered an incorrect character and want to change it press d to move the cursor under the incorrect character and then press Clear Enter the correct character You can also use the cursor to go back and insert letters Press Clear for each character you want to erase Repeating letters C If ...

Page 119: ...Settings and features tables 111 C Special characters and symbols C Press l or 0 repeatedly until you see the special character or symbol you want Press l for space Press for _ ...

Page 120: ...24712 printed pattern 3 Measured according to IEC 62301 Edition 2 0 4 Even when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off Specifications D Printer Type Inkjet Print Head Mono Color Piezo with 210 nozzles 1 Piezo with 70 nozzles 3 Memory Capacity 64 MB LCD Liquid Crystal Display 16 characters 1 line Power Source A...

Page 121: ... Quality 10 to 35 C 20 to 33 C Humidity Operating Best Print Quality 20 to 80 without condensation 20 to 80 without condensation ADF automatic document feeder Up to 20 pages Paper 80 g m2 A4 or Letter size Document Size ADF Width 148 mm to 215 9 mm ADF Length 148 mm to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 297 mm 180 mm 435 mm 374 mm 471 mm ...

Page 122: ... Paper coated paper and Glossy Paper 1 Paper size 2 A4 Executive Letter JIS B5 A5 A6 Envelopes Com 10 DL C5 Monarch Photo 10 15 cm Photo 2L 13 18 cm and Index Card 127 203 mm Width 98 mm 215 9 mm Length 148 mm 297 mm For more details see Paper weight thickness and capacity on page 19 Maximum paper tray capacity Approx 100 sheets of 80 g m2 plain paper Paper Output Up to 50 sheets of 80 g m2 plain ...

Page 123: ...bility ITU T Group 3 Modem Speed Automatic Fallback 14 400 bps Scanning Width ADF 208 mm A4 Scanner Glass 204 mm A4 Printing Width 204 mm A4 Greyscale 8 bit 256 levels Resolution Standard 203 98 dpi Fine 203 196 dpi Superfine 203 392 dpi Photo 203 196 dpi Speed Dial 40 stations Groups Up to 6 Broadcasting 90 40 Speed Dial 50 Manual Dial Automatic Redial 3 times at 5 minute intervals Memory Transmi...

Page 124: ...py D 1 When copying on A4 size paper Color Monochrome Yes Yes Copy Width 204 mm 1 Multiple Copies Stacks Sorts up to 99 pages Enlarge Reduce 25 to 400 in increments of 1 Resolution Prints up to 1200 2400 dpi ...

Page 125: ...ws XP 1 Windows Vista Windows 7 Windows 8 OS X v10 7 5 10 8 x 10 9 x WIA Compliant Yes Windows XP 1 Windows Vista Windows 7 Windows 8 ICA Compliant Yes OS X v10 7 5 10 8 x 10 9 x Color Depth 30 bit color Processing Input 24 bit color Processing Output 256 levels per color Greyscale 10 bit color Processing Input 8 bit color Processing Output 256 levels per color Resolution Up to 19200 19200 dpi int...

Page 126: ...r each operation on page 19 3 When printing on A4 size paper 4 For detailed specifications visit http www brother com Resolution Up to 1200 6000 dpi Printing Width 3 204 mm 210 mm borderless 1 Borderless 2 A4 Letter A6 Photo 10 15 cm Index Card 127 203 mm Photo 2L 13 18 cm Print Speed 4 ...

Page 127: ...Speed USB 2 0 interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported USB 1 2 A USB 2 0 interface cable that is no longer than 2 m Wireless LAN IEEE 802 11b g n Infrastructure Ad hoc Mode ...

Page 128: ...min Light 2 Network Management software 1 See Computer requirements on page 121 2 Windows If you require more advanced printer management use the latest Brother BRAdmin Professional utility version that is available as a download from www 95105369 com Macintosh The latest Brother BRAdmin Light is available as a download from www 95105369 com Wireless Network Security SSID 32 characters WEP 64 128 ...

Page 129: ...indows 8 1 1 650 MB Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 N A Printing 50 MB N A Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 64bit x64 processor Macintosh Operating System OS X v10 7 5 OS X v10 8 x OS X v10 9 x Printing PC Fax Send 3 Scanning Intel Processor 80 MB 550 MB Conditions 1 For WIA 1200 1200 resolution Using the Brother Scanner Utility enabl...

Page 130: ...ine will have a lower yield than replacement ink bottles With all following ink bottles you can print the specified number of pages Replacement Consumables Black Ink Bottle BT6009BK Yellow Ink Bottle BT5009Y Cyan Ink Bottle BT5009C Magenta Ink Bottle BT5009M Black Approximately 6 000 pages 1 Yellow Cyan and Magenta Approximately 5 000 pages 1 1 Quoted yields are extrapolated based on Brother origi...

Page 131: ...ee Software and Network User s Guide Copy paper size 44 paper type 44 using scanner glass 21 Cordless telephone 38 Custom telephone features on a single line 88 D Dialling a pause 41 Address Book 40 manual 40 Document loading 20 21 E Envelopes 14 19 Error messages on LCD 62 B W Print Only 62 Cannot Print 63 Clean Unable 63 Comm Error 63 Cover is Open 63 Data Remaining 63 Document Jam 64 Init Unabl...

Page 132: ...nswering at extension telephones 38 Remote Activation Code 38 Remote Deactivation Code 38 Ring Delay 28 G Greyscale 115 117 H Help Menu Table 95 using menu keys 93 I Ink bottles ink dot counter 53 refilling 53 J Jams document 70 paper 71 L LCD Liquid Crystal Display 6 Contrast 10 M Macintosh See Software and Network User s Guide Maintenance routine refilling the ink tanks 53 Manual dialling 40 rec...

Page 133: ...ng See Software and Network User s Guide Sockets EXT External telephone 37 Speed Dial changing 42 setting up 41 Step by step Settings Tables 93 Supply Specifications 122 T TAD telephone answering device external 26 35 connecting 35 36 Receive Mode 26 recording OGM 37 Telephone line connections 36 difficulties 85 interference VoIP 91 multi line PABX 37 Text entering 110 special characters 111 Trans...

Page 134: ...126 U Unscannable area 22 V Volume setting beeper 9 ring 9 speaker 9 W Windows See Software and Network User s Guide Wireless Network See Quick Setup Guide and Software and Network User s Guide ...

Page 135: ...om Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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