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Confidential
2-21
4
TROUBLESHOOTING
4.1
Error Cause and Solutions
Error Code 13
Defective during duplex-printing
Registration sensor detects paper feed condition at out of specified timing during
switchback.
User Check
- Check whether the recording paper being used is within the specification.
Error Code 15
Paper jam during duplex ejecting
Recording paper is not able to be ejected since it is longer than 840 mm when ejecting
the paper.
User Check
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Firmly set the paper tray to the rear end.
Paper Jam
LCD
Step
Cause
Solution
1
Switchback actuator caught on
the surrounding parts
Set the switchback frame ASSY into place.
2
Registration actuator caught
on the surrounding parts
Set the registration actuator into place.
3
Registration sensor defective
Replace the registration sensor PCB ASSY.
4
Main PCB defective
Replace the main PCB ASSY.
Paper Jam
LCD
Step
Cause
Solution
1
Foreign materials in the
recording paper path
Remove foreign materials.
2
Main PCB defective
Replace the main PCB ASSY.
Summary of Contents for MFC-J6920DW
Page 123: ...3 3 Confidential 2 PACKING ...
Page 146: ...3 26 Confidential 3 Set the protective part Protective part ...
Page 308: ...5 37 Confidential pfadj2 Pattern ...
Page 315: ...5 44 Confidential Margin Check Pattern ...
Page 362: ...App 3 8 Confidential When the following screen appears click Close to close the screen ...