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Troubleshooting
73
B
Troubleshooting
B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
If you are having difficulty with your machine
B
Printing
Difficulty
Suggestions
No printout.
Check the interface cable or wireless connection on both the machine and your
computer. (See the
Quick Setup Guide
.)
Check that the machine is plugged in and that the
On/Off
key is on.
One or more ink cartridges have reached the end of their life.
(See
Check to see if the LCD is showing an error message.
(See
Error and Maintenance messages
If the LCD shows
Cannot Print
and
Replace Ink
, see
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click
Start
and then
Printers and Faxes
.
Brother MFC-XXXXX
(where XXXXX is your model name), and make sure that
Use Printer Offline
is unchecked.
When you choose the
Print Odd Pages
and
Print Even Pages
settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.
Poor print quality.
Make sure that the
Media Type
setting in the printer driver or the
Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Printing
for Windows
®
or
Printing and Faxing
for Macintosh in the
Software User’s
Guide
and
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See
Acceptable paper and other print media
The recommended environment for your machine is between 20
C to 33
C.