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Brother MFC-J5845DW, Reference Manual

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Brother MFC-J5845DW Reference Manual Download Page 23

You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's 

FAQs & Troubleshooting

 page on the Brother Solutions Center at

support.brother.com.

(MFC-J5945DW)

If the touchscreen displays error messages and your Android

™

 device supports the NFC

feature, touch your device to the NFC symbol on the control panel to access the Brother
Solutions Center and browse the latest FAQs from your device. (Your mobile telephone
provider's message and data rates may apply.)

Make sure the NFC settings of both your Brother machine and your Android

™

 device are set

to On.

Error Message

Action

Black and White
Print Only

Replace ink.

One or more of the color ink cartridges have reached the end of their
lives.

Replace the ink cartridges.

For more detailed information, see the 

Online User's Guide

: 

Replace

the Ink Cartridges

.

The machine may stop all print operations and you may not be able to
use the machine until you install a new ink cartridge in the following
cases:

• If you unplug the machine or remove the ink cartridge.

• If you select the 

Slow Drying Paper

 option on the machine or in

the printer driver.

Cannot Detect

Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.

For more detailed information, see the 

Online User's Guide

: 

Replace

the Ink Cartridges

.

Remove the used ink cartridge and install a new one.

Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.

Check the model numbers of the ink cartridges and install the correct
ink cartridges.

Cannot Detect Ink
Volume

Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.

Data Remaining in
Memory

Press 

. The machine will cancel the job and clear it from the

memory. Try to print again.

Disconnected

Try to send or receive again.

If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).

See 

Related Information

: 

Telephone Line Interference/VoIP

 at the end

of this section.

B

Troubleshooting

21

Summary of Contents for MFC-J5845DW

Page 1: ...MFC J5845DW MFC J5945DW Brother recommends keeping this guide next to your Brother machine for quick reference Online User s Guide For more advanced instructions information and product specifications see the Online User s Guide at support brother com manuals ...

Page 2: ...800 759 8000 Argentina Paraguay and Uruguay In Argentina www brother com ar In Paraguay www brother com py In Uruguay www brother com uy Other countries in Latin America and the Caribbean Tel 888 800 7303 Eastern Standard Time USA Email CALASales brother com AT T USADirect Service is not available in all locations Calling this number may incur charges Contact your local telephone company for more ...

Page 3: ...sic machine maintenance See troubleshooting tips Printed or on Brother Installation Disc In the box Online User s Guide This guide includes the additional contents of the Reference Guide In addition to information about the PC Print Direct Print Scan Copy Fax Internet services Mobile functions and Brother ControlCenter operations useful information is included about using the machine on a network ...

Page 4: ...ooting page on the Brother Solutions Center at support brother com Provides several ways to search Displays related questions for more information Receives regular updates based on customer feedback Important Note In this User s Guide the illustrations of the MFC J5945DW are used unless otherwise specified 2 ...

Page 5: ...numbers to dial telephone or fax numbers and to enter the number of copies 5 LED Power Indicator The LED lights up depending on the machine s power status When the machine is in Sleep Mode the LED blinks 6 Power On Off Press to turn on the machine Press and hold down to turn off the machine The touchscreen will display Shutting Down and will stay on for a few seconds before turning itself off If y...

Page 6: ...g Web Connect and Apps services Three Shortcuts tabs are available with six Shortcuts on each tab Press displayed at the bottom of the screen to access the Home Screens 4 Wireless Status Each icon in the following table shows the wireless network status Your machine is not connected to the wireless access point router Press this button to configure wireless settings For more detailed information s...

Page 7: ...g icon 9 The warning icon appears when there is an error or maintenance message press to view the details and then press to return to the Home screen Navigate the Touchscreen Press your finger on the LCD to operate it To display and access all the options swipe left right up down or press d c or a b on the LCD to scroll through them IMPORTANT DO NOT press the LCD with a sharp object such as a pen ...

Page 8: ...t the paper guides Landscape orientation A5 A6 Photo Photo L Photo 2L Index card Envelopes Adjust the paper guides Portrait orientation Ledger A3 Legal Folio Mexico Legal India Legal Glossy photo paper is not available Ledger A3 Legal Folio Mexico Legal India Legal Plain paper and Recycled paper only Extend the tray using the green slider then adjust the paper guides Portrait orientation 1 Tray 2 ...

Page 9: ...o Mexico Legal India Legal A5 A6 Photo Photo L Photo 2L Index card Envelopes 1 2 Adjust the MP tray paper guides Portrait orientation For more detailed information see the Online User s Guide Load Paper 2 Unfold the paper support flap 2 1 3 Change the paper size setting in the machine s menu if needed 2 Paper Handling 7 ...

Page 10: ... 1 3 Place your document face up in the ADF as shown in the illustration until you feel the document touch the feed rollers and the machine beeps Load Documents on the Scanner Glass 1 Lift the document cover 2 Place the document face down in the upper left corner of the scanner glass as shown in the illustration 3 Close the document cover 8 ...

Page 11: ...on Print a Document Mac 1 From an application such as Apple TextEdit click the File menu and then select Print 2 Select Brother MFC XXXX where XXXX is the name of your model 3 Click Print 4 Complete your print operation Various Printing To use the various printing features click the printing properties or preferences button to change the printer setting Print on Both Sides of the Paper Automatical...

Page 12: ...enter the number of copies using the touchscreen keyboard Press OK You can also press or on the touchscreen or use the dial pad numbers 5 Press OK 6 Repeat the last three steps until you have selected all the photos you want to print 7 Press OK 8 Read and confirm the displayed list of options 9 To change the print settings press Print Settings When finished press OK 10 Press Start Print Settings O...

Page 13: ...p or down or press a or b to display the PDF file you want to print and then press it 4 Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK You can also press or on the touchscreen or use the dial pad numbers 5 Read and confirm the displayed list of options 6 To change the print settings press Print Settings When finished pre...

Page 14: ...r of copies using the touchscreen keyboard Press OK You can also press or on the touchscreen or use the dial pad numbers Options Press to change the copy settings for the next copy only When finished press OK After you have finished selecting new options you can save them by pressing the Save as Shortcut button 5 Press Black Start or Color Start To stop copying press Other Copy Options You can use...

Page 15: ...network swipe up or down or press a or b to display the computer where you want to send the data and then press the computer name If the LCD prompts you to enter a PIN use the LCD to enter the four digit PIN for the computer and then press OK 7 Do one of the following To change the settings press Options or Set at Device Press Start to start scanning without changing additional settings The machin...

Page 16: ...er recommends changing the compatibility setting to Basic for VoIP Normal sets the modem speed at 14 400 bps High sets the modem speed at 33 600 bps 3 Press VoIP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line Send a Fax 1 Load your document in the ADF or place it on the scanner glass 2 Press Fax If Fax Preview is set to On press Fax Se...

Page 17: ... dialing and sending the document 7 When the touchscreen displays Next Page do one of the following Press No when finished scanning pages The machine starts sending the document Press Yes to scan another page Place the next page on the scanner glass and then press OK The machine starts scanning the page Repeat this step for each additional page Choose the Correct Receive Mode The correct Receive M...

Page 18: ...r machine on the same line as your telephone Do you want to receive voice calls and faxes automatically Select Fax Tel mode when your Brother machine and your telephones share the same line Important Note You cannot receive voice messages on either Voice Mail or an answering machine if you select Fax Tel mode Do you expect to receive very few faxes Select Manual as your Receive Mode You control th...

Page 19: ...4 that most closely matches the printing result 6 Do one of the following If print head cleaning is needed press Start to start the cleaning procedure If print head cleaning is not needed the Maintenance screen reappears on the touchscreen Press 7 After the cleaning procedure is finished the touchscreen asks if you want to print the Print Quality Check Sheet again Press Yes and then press Start Th...

Page 20: ...nt quality check has been completed appears on the LCD 4 Press Auto or Manual If you select the Auto mode the print alignment is automatically adjusted by scanning the alignment check sheet If you select the Manual mode you need to input information printed on the alignment check sheet manually 5 Select the paper size to print the alignment check sheet on If you selected the Manual mode select eit...

Page 21: ...nk cartridge is near the end of its life or having a problem one of the following icons appears The ink level is low The ink cartridge is at the end of its life There is a problem with the ink cartridge To check or print the ink cartridge model numbers press Back to return to the Ink menu screen Press Ink Cartridge Model and follow the instructions on the touchscreen 2 Press You can also check the...

Page 22: ... machine and your computer For network models The access point for wireless router or hub is turned on and its link button is blinking To find the error and the solution check the LCD or the machine s status in Status Monitor on your computer Using the LCD Using the Status Monitor 1 Follow the messages on the LCD 2 See the instructions in the following Error and Maintenance Messages table 3 If you...

Page 23: ...ntil you install a new ink cartridge in the following cases If you unplug the machine or remove the ink cartridge If you select the Slow Drying Paper option on the machine or in the printer driver Cannot Detect Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place For more detailed information see the Online User s Guide Replace the Ink Cartridges Remove the u...

Page 24: ...Absorber NearFull The ink absorber box must be replaced soon Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced The ink absorber box absorbs the small amount of ink emitted during print head cleaning Ink Absorber Pad Full The ink absorber box must be replaced Call Brother Customer Service or a Brother Authorized Service Center to have your machine se...

Page 25: ...ntains fewer than 999 files Delete unused files and try again Delete unused files from your USB flash drive to make some free space and then try again No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company To use the Caller ID feature call your telephone company For more detailed information see the O...

Page 26: ...xes stored in the memory For more detailed information see the Online User s Guide Print a Fax Stored in the Machine s Memory Paper Low Tray 1 Paper Low Tray 2 Refill the paper in the paper tray indicated on the LCD Paper Size Mismatch 1 Check that the paper size you selected on the machine s display matches the size of the paper in the tray For more detailed information see the Online User s Guid...

Page 27: ... reached the end of their lives Replace the ink cartridges For more detailed information see the Online User s Guide Replace the Ink Cartridges You can still scan even if the ink is low or needs to be replaced Touchscreen Initialization Failed The touchscreen was pressed before the power on initialization was completed Make sure nothing is touching or resting on the touchscreen especially when plu...

Page 28: ...led information see the Online User s Guide Transfer Your Faxes or Fax Journal Report Unusable Device Disconnect device from front connector turn machine off then on A broken device is connected to the USB direct interface Unplug the device from the USB direct interface then press to turn the machine off and then on again Unusable Device Please disconnect USB device A USB device or USB flash drive...

Page 29: ... Telephone Line Interference VoIP on page 14 Supply Specifications on page 28 Related Information B Troubleshooting 27 ...

Page 30: ...e replacement LC3037 Series due to ink system initialization 1 Replacement Supplies Black LC3039BK Yellow LC3039Y Cyan LC3039C Magenta LC3039M Black Approximately 6000 pages 1 Yellow Cyan and Magenta Approximately 5000 pages 1 Black LC3037BK Yellow LC3037Y Cyan LC3037C Magenta LC3037M Black Approximately 3000 pages 1 Yellow Cyan and Magenta Approximately 1500 pages 1 1 All replacement cartridges w...

Page 31: ...Wide Web www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries D00P8K001 00 USA CAN Version 0 ...

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