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Acceptable Paper and Other Print Media

Choose the Right Print

> Paper Capacity of the Paper Trays

Paper Capacity of the Paper Trays

Paper Size

Paper Types

No. of sheets

Paper Tray

Letter, A4, Legal, Executive,
A5, A6, Envelopes (C5,
Com-10, DL, Monarch),
Photo (4" x 6")/(10 x 15
cm), Photo 2L (5" x 7")/(13
x 18 cm), Index card (5" x
8")/(13 x 20 cm)

Plain Paper, Recycled
Paper

(MFC-J895DW) 150

(MFC-J491DW/
MFC-J497DW/
MFC-J690DW) 100

Inkjet Paper

20

Glossy Paper, Photo

20

Index Card

30

Envelopes

10

Photo Bypass Tray

(MFC-J690DW)

Photo (4" x 6")/(10 x 15 cm)
and Photo L (3.5" x 5")/(89
x 127 mm)

Plain Paper, Inkjet Paper,
Glossy Paper, Recycled
Paper and Photo

20

Manual Feed Slot
(MFC-J690DW/
MFC-J895DW)

Letter, A4, Legal, Executive,
A5, A6, Envelopes (C5,
Com-10, DL, Monarch),
Photo (4" x 6")/(10 x 15
cm), Photo L (3.5" x 5")/(9 x
13 cm), Photo 2L (5" x
7")/(13 x 18 cm), Index card
(5" x 8")/(13 x 20 cm)

Plain Paper, Inkjet Paper,
Glossy Paper, Recycled
Paper, Photo and
Envelopes

1

1

When using plain paper 20 lb (80 g/m²)

2

In Canada, the Photo Bypass Tray is called the Photo Paper Tray.

Related Information

•

Choose the Right Print Media

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Summary of Contents for MFC-J491DW

Page 1: ...Online User s Guide MFC J491DW MFC J497DW MFC J690DW MFC J895DW 2017 Brother Industries Ltd All rights reserved ...

Page 2: ...rea 45 Paper Settings 46 Acceptable Paper and Other Print Media 49 Load Documents 58 Load Documents in the Automatic Document Feeder ADF 59 Load Documents on the Scanner Glass 61 Unscannable Area 62 Print 63 Print from Your Computer Windows 64 Print a Photo Windows 65 Print a Document Windows 67 Cancel a Print Job Windows 68 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 69 Pri...

Page 3: ...r Windows 127 Scan Using ControlCenter4 Home Mode Windows 128 Scan Using ControlCenter4 Advanced Mode Windows 143 Scan Using Nuance PaperPort 14SE or Other Windows Applications 158 Scan Using Windows Fax and Scan 163 Install BookScan Enhancer and Whiteboard Enhancer Windows 167 Scan from Your Computer Mac 168 Scan Using Brother iPrint Scan Mac 169 Scan Using TWAIN Compliant Applications Mac 170 Co...

Page 4: ...83 PC FAX 285 PC FAX for Windows 286 PC FAX for Mac 309 PhotoCapture Center 312 Print Photos Directly from Media 313 Compatible Media 314 Important Information about Photo Printing 315 Print Photos from Media on the Brother Machine 316 Copy Photos from Media to a Computer 325 Before Copying Photos 326 Copy Photos from Media Over a Local Connection 327 Print Photos from ControlCenter4 Windows 328 E...

Page 5: ...nect 396 Download and Save a Document to an External Memory Device Using Brother Web Connect 399 FaxForward to Cloud or E mail 401 Google Cloud Print 404 Google Cloud Print Overview 405 Before Using Google Cloud Print 406 Print from Google Chrome or Chrome OS 411 Print from Google Drive for Mobile 412 Print from Gmail Webmail Service for Mobile 413 AirPrint 414 AirPrint Overview 415 Before Using A...

Page 6: ...lems 501 AirPrint Problems 502 Check the Machine Information 503 Reset Your Brother Machine 504 Reset Functions Overview 505 Routine Maintenance 506 Replace the Ink Cartridges 507 Clean Your Brother Machine 510 Clean the Scanner 511 Clean the Print Head from Your Brother Machine 513 Clean the Print Head from Your Computer Windows 515 Clean the Print Head from Your Computer Mac 517 Clean the Machin...

Page 7: ...49 Save Your Favorite Settings as a Shortcut 564 Print Reports 567 Settings and Features Tables 570 Change Machine Settings from Your Computer 591 Change the Machine Settings Using Remote Setup 592 Appendix 604 Specifications 605 Enter Text on Your Brother Machine 613 Supply Specifications 615 Brother Numbers 616 Home Table of Contents vi ...

Page 8: ...Home Before You Use Your Brother Machine Before You Use Your Brother Machine Definitions of Notes Notice Disclaimer of Warranties USA and Canada Trademarks Important Note 1 ...

Page 9: ...y hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Bold Bold style identifies buttons on the machine s control p...

Page 10: ...MITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN NO EVENT WILL BROTHER S LICENSOR S BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICE...

Page 11: ...re subject to Google Permissions Mozilla and Firefox are registered trademarks of the Mozilla Foundation The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Brother Industries Ltd and related companies is under license Other trademarks and trade names are those of their respective owners Intel is a trademark of Intel Corporation i...

Page 12: ...2 In this User s Guide the LCD messages of the MFC J497DW MFC J895DW are used unless otherwise specified In this User s Guide the illustrations of the MFC J895DW are used unless otherwise specified The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual are from Windows 7 and macOS v10 12 x Scr...

Page 13: ...r Brother Machine Introduction to Your Brother Machine Before Using Your Machine Control Panel Overview LCD Overview Touchscreen LCD Overview Settings Screen Overview Navigate the Touchscreen Access Brother Utilities Windows 6 ...

Page 14: ...r computer while sending or receiving a fax into memory or while scanning a document into the computer Fax sending will not be stopped during printing from your computer However when the machine is copying or receiving a fax on paper it pauses the printing operation and then continues printing when copying or fax receiving has finished Firewall Windows If your computer is protected by a firewall a...

Page 15: ... switch the machine to Fax mode SCAN Press to switch the machine to Scan mode COPY Press to switch the machine to Copy mode WEB Press to switch the machine to Web mode 3 Settings buttons Clear Back Press to go back to the previous menu level Settings Press to access the main menu OK Press to select a setting d or c Press to adjust the ring volume while the machine is idle Press to store Speed Dial...

Page 16: ...mbers Use as a keyboard to enter text or characters 6 Stop Exit Press to stop an operation Press to exit from a menu 7 Start buttons Black Start Press to start sending faxes in black and white Press to start making copies in black and white Press to start scanning documents in color or black and white depending on the scan setting Color Start Press to start sending faxes in full color Press to sta...

Page 17: ...ower Indicator The LED lights up depending on the machine s power status When the machine is in Sleep Mode the LED blinks 5 Power On Off Press to turn on the machine Press and hold down to turn off the machine The touchscreen displays Shutting Down and stays on for a few seconds before turning itself off If you have connected an external telephone or TAD it is always available If you turn off the ...

Page 18: ... Near Field Communication NFC 11 ...

Page 19: ...lowing table shows the wireless network status The wireless network is connected A three level indicator in the Home screen displays the current wireless signal strength The wireless access point cannot be detected The wireless setting is disabled 3 Ink Displays the available ink volume When an ink cartridge is near the end of its life or having a problem an error icon is displayed on the ink colo...

Page 20: ... for the next command 1 Date Time Displays the date and time set on the machine 2 Quiet Mode This icon appears when the Quiet Mode setting is set to On The Quiet Mode setting can reduce printing noise When Quiet Mode is turned on the print speed becomes slower 3 Shortcuts Create Shortcuts for frequently used operations such as sending a fax copying scanning Web Connect and Apps services There are ...

Page 21: ...the Settings menu 6 Ink Displays the available ink volume Press to access the Ink menu When an ink cartridge is near the end of its life or having a problem an error icon is displayed on the ink color 7 Modes Press to switch to each mode Fax Copy Scan Photo Web Apps 8 Information icon 8 New information from Brother appears in the information bar when the notification settings such as Message from ...

Page 22: ...Related Information Introduction to Your Brother Machine New Information from Brother Reduce Printing Noise Check the Ink Volume Settings Screen Overview Error and Maintenance Messages 15 ...

Page 23: ...r Related Models MFC J690DW MFC J895DW New information from Brother appears in the information bar when the notification settings such as Message from Brother and Firmware Auto Check are set to On Press to view the details Internet connection is needed and data rates may apply Related Information Touchscreen LCD Overview 16 ...

Page 24: ... Options 2 Paper Type Press to access the Paper Type menu Use this option to change the paper type 3 Quiet Mode Displays the Quiet Mode setting Press to access the Quiet Mode menu When this menu is set to On is displayed on the Home screen 4 Receive Mode Displays the current Receive Mode 5 Date Time Displays the date and time Press to access the Date Time menu 6 Wi Fi Press to set up a wireless ne...

Page 25: ... Mode menu When this menu is set to On is displayed on the Home screen 3 Fax Preview Displays the Fax Preview setting Press to access the Fax Preview menu 4 Receive Mode Displays the current Receive Mode 5 Date Time Displays the date and time Press to access the Date Time menu 6 Wi Fi Press to set up a wireless network connection If you are using a wireless connection a three level indicator on th...

Page 26: ...Related Information Introduction to Your Brother Machine Touchscreen LCD Overview Check the Ink Volume Distinctive Ring 19 ...

Page 27: ...n Related Models MFC J690DW MFC J895DW Press your finger on the LCD to operate it To display and access all the options press d c or a b on the LCD to scroll through them NOTE This product adopts the font of ARPHIC TECHNOLOGY CO LTD Related Information Introduction to Your Brother Machine 20 ...

Page 28: ...8 Tap or click Brother Utilities either on the Start screen or the desktop Windows 8 1 Move your mouse to the lower left corner of the Start screen and click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 10 Click Brother Brother Utilities 2 Select your machine 3 Select the o...

Page 29: ...the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 10 Click Brother Brother Utilities 2 Select your model from the drop down list if it is not already selected 3 Click Tools in the left navigation bar If the Software Update Notification icon is visible select it and then click Check now Check for Software Updates Update Follow the on sc...

Page 30: ...Home Paper Handling Paper Handling Load Paper Load Documents 23 ...

Page 31: ...Paper in the Paper Tray Load Photo or Photo L Paper in Photo Bypass Tray Load Paper in the Manual Feed Slot Unprintable Area Paper Settings Acceptable Paper and Other Print Media Error and Maintenance Messages Paper Handling and Printing Problems 24 ...

Page 32: ...per Load Paper in the Paper Tray Load Paper in the Paper Tray Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Legal Size Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray 25 ...

Page 33: ... Size and Paper Type settings if needed following the LCD instructions Load only one size and type of paper in the paper tray at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely...

Page 34: ... jams and misfeeds Always make sure the paper is not curled or wrinkled 6 Gently load paper in the paper tray with the printing surface face down Make sure the paper is flat in the tray and the paper length guide 1 touches the edges of the paper 1 27 ...

Page 35: ...t with the paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 7 Gently adjust the paper width guides 1 to fit the paper Make sure the paper width guides touch the edges of the paper 1 8 Close the output paper tray cover 9 Slowly push the paper tray completely into the machine 10 Pull out the paper support 1 until it locks into place and then ...

Page 36: ... Change the Check Paper Size Setting Choose the Right Print Media Change the Paper Size and Paper Type 29 ...

Page 37: ...llowing the LCD instructions Load only one size and type of paper in the paper tray at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Open the output pape...

Page 38: ...ze 2 1 6 Fan the stack of paper well to avoid paper jams and misfeeds Always make sure the paper is not curled or wrinkled 7 Gently load paper in the paper tray with the printing surface face down Make sure the paper is flat in the tray and the paper length guide 1 touches the edges of the paper 31 ...

Page 39: ... paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 8 Gently adjust the paper width guides to fit the paper Make sure the paper guides touch the edges of the paper 9 Close the output paper tray cover 10 Slowly push the paper tray completely into the machine 11 Pull out the paper support 1 until it locks into place and then unfold the paper su...

Page 40: ...2 1 Related Information Load Paper in the Paper Tray 33 ...

Page 41: ...settings if needed following the LCD instructions Load only one size and type of paper in the paper tray at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3...

Page 42: ...surface face down Loading more than 20 sheets of photo paper may cause paper jams 7 Gently adjust the paper width guides 1 to fit the paper Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray 1 8 Slowly push the paper tray completely into the machine 35 ...

Page 43: ...t 1 until it locks into place and then unfold the paper support flap 2 2 1 Related Information Load Paper in the Paper Tray Change the Check Paper Size Setting Choose the Right Print Media Change the Paper Size and Paper Type 36 ...

Page 44: ...er size setting on your computer Before loading envelopes in the tray press the corners and sides of the envelopes to make them as flat as possible See Related Information About Envelopes 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Open the output paper tray cover 1 1 4 Load up to 10 envelopes in the pa...

Page 45: ...Close the output paper tray cover 6 Slowly push the paper tray completely into the machine 7 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 Related Information Load Paper in the Paper Tray About Envelopes Change the Check Paper Size Setting 38 ...

Page 46: ... Choose the Right Print Media Change the Paper Size and Paper Type 39 ...

Page 47: ... to change the paper type and paper size Change the Paper Size and Paper Type settings if needed following the LCD instructions Load only one size and type of paper in the paper tray at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close...

Page 48: ...r support flap when using the photo bypass tray Otherwise it is difficult to take out the printouts IMPORTANT When you have finished printing photos return the photo bypass tray to the Normal printing position If you do not you will get a No Paper Fed error when you use cut sheet paper Photo Bypass Tray in the Normal printing position Photo Bypass Tray in the Photo printing position Related Inform...

Page 49: ...s slot one sheet of paper at a time The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot 1 Open the manual feed slot cover 2 Lift up the paper support 3 Slide the manual feed slot paper guides to fit the width of the paper you are using 4 Load only one sheet of paper in the manual feed slot with the printing surface face up 42 ...

Page 50: ...e illustration See Related Information About Envelopes IMPORTANT DO NOT load more than one sheet of paper in the manual feed slot at any time Doing this may cause a paper jam When printing multiple pages do not feed the next sheet of paper until the LCD displays a message instructing you to feed the next sheet 43 ...

Page 51: ...he paper support flap 2 2 1 If the document does not fit on one sheet the machine will prompt you to load another sheet of paper Place another sheet of paper in the manual feed slot and then press OK on the machine s control panel Make sure printing has finished before you close the manual feed slot cover When paper is placed in the manual feed slot the machine always prints from the manual feed s...

Page 52: ... of cut sheet paper only when the Borderless print feature is available and turned on Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm Envelopes 0 47 in 12 mm 0 12 in 3 mm 0 47 in 12 mm 0 12 in 3 mm The Borderless print feature is not available for envelopes 2 sided printing and some paper sizes such as Legal and Executive Relate...

Page 53: ...Home Paper Handling Load Paper Paper Settings Paper Settings Change the Paper Size and Paper Type Change the Check Paper Size Setting Shrink Page Size of an Oversized Incoming Fax 46 ...

Page 54: ... machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When you use glossy paper remove each sheet at once to prevent smudging or paper jams MFC J690DW MFC J895DW 1 MFC J895DW Press Settings Tray Setting 2 MFC J690DW Press Settings 3 Press Paper Type 4 Press a or b to display the paper type options and then press the option you want 5 Press Paper Siz...

Page 55: ...J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select General Setup Press OK b Select Tray Setting Press OK c Select Check Paper Press OK d Select On or Off Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings General Setup 2 Press a or b to display the Check Paper option and then press it 3 Press On or Off 4 Press Related Information Paper Se...

Page 56: ... When you print on inkjet paper coated paper and glossy paper be sure to select the correct print media in the Basic tab of the printer driver or in the Paper Type setting on the machine When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray When using photo paper remove each sheet at once to prevent smudging or paper jams Avoid touching the printed su...

Page 57: ...mmended Print Media Recommended Print Media For the best print quality we recommend using the Brother paper listed in the table Brother paper Paper Type Item Premium Plus Glossy Photo Letter BP71GLTR 4 x 6 BP71GP20 Related Information Acceptable Paper and Other Print Media 50 ...

Page 58: ...isture direct sunlight and heat Avoid touching the shiny coated side of photo paper IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped 1 1 1 0 08 in 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured Paper that cannot be arranged uniformly when stacked Paper made with a short grain Related Information Acceptable Paper and Ot...

Page 59: ...riting on them Have clasps or staples Are pre printed on the inside Are self adhesive Have double flaps Self adhesive Double flaps You may experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using Before loading envelopes in the tray press the flaps edges and corners to make them as flat as possible as shown in the illustrations Fan the stack of enve...

Page 60: ... Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 53 ...

Page 61: ...a Choose the Right Print Media Paper Type and Paper Size for Each Operation Paper Capacity of the Paper Trays Paper Weight and Thickness Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray Load Paper in the Manual Feed Slot 54 ...

Page 62: ... 215 9 x 355 6 mm Yes Yes Yes Executive 7 1 4 x 10 1 2 in 184 1 x 266 7 mm Yes Yes A5 5 8 x 8 3 in 148 x 210 mm Yes Yes A6 4 1 x 5 8 in 105 x 148 mm Yes Cards Photo 4 x 6 in 10 x 15 cm Yes Yes Yes Photo L 3 5 x 5 in 9 x 13 cm Yes Photo 2L 5 x 7 in 13 x 18 cm Yes Yes Index Card 5 x 8 in 13 x 20 cm Yes Envelopes C5 Envelope 6 4 x 9 in 162 x 229 mm Yes DL Envelope 4 3 x 8 7 in 110 x 220 mm Yes Com 10...

Page 63: ... Paper 20 Glossy Paper Photo 20 Index Card 30 Envelopes 10 Photo Bypass Tray 2 MFC J690DW Photo 4 x 6 10 x 15 cm and Photo L 3 5 x 5 89 x 127 mm Plain Paper Inkjet Paper Glossy Paper Recycled Paper and Photo 20 Manual Feed Slot MFC J690DW MFC J895DW Letter A4 Legal Executive A5 A6 Envelopes C5 Com 10 DL Monarch Photo 4 x 6 10 x 15 cm Photo L 3 5 x 5 9 x 13 cm Photo 2L 5 x 7 13 x 18 cm Index card 5...

Page 64: ... 0 08 to 0 25 mm Glossy Paper 1 2 Up to 58 lb Up to 220 g m Up to 10 mil Up to 0 25 mm Cards Photo Card 1 2 Up to 58lb Up to 220 g m Up to 10 mil Up to 0 25 mm Index Card 2 Up to 32 lb Up to 120 g m Up to 6 mil Up to 0 15 mm Envelopes 20 to 25 lb 80 to 95 g m Up to 20 mil Up to 0 52 mm 1 BP71 69 lb 260 g m paper is specially designed for Brother inkjet machines 2 Up to 79 lb Up to 300 g m for Manu...

Page 65: ...Home Paper Handling Load Documents Load Documents Load Documents in the Automatic Document Feeder ADF Load Documents on the Scanner Glass Unscannable Area 58 ...

Page 66: ...fed one page at a time IMPORTANT DO NOT pull on the document while it is feeding DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric Make sure documents with correction fluid or written in ink are completely dry 1 Lift up and unfold the ADF document support 1 1 2 Fan the stack of paper well to avoid paper jams and mi...

Page 67: ...Related Information Load Documents Copy a Document Error and Maintenance Messages Telephone and Fax Problems Other Problems 60 ...

Page 68: ...DF models To use the scanner glass the ADF must be empty and the ADF document support must be closed 1 Lift the document cover 2 Place the document face down in the upper left corner of the scanner glass aligned with the arrow as shown in the illustration 3 Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam or press on the document cover Related Information...

Page 69: ...you are using The figures below show the typical unscannable measurements Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Fax Letter 0 12 in 3 mm 0 16 in 4 mm Legal A4 0 12 in 3 mm 1 Copy All paper sizes 0 12 in 3 mm Scan 0 04 in 1 mm 0 04 in 1 mm 1 The unscannable area is 0 04 in 1 mm when using the ADF Related Information Load Documents 62 ...

Page 70: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac 63 ...

Page 71: ... Single Sheet of Paper N in 1 Windows Print as a Poster Windows Print on Both Sides of the Paper Automatically Automatic 2 sided Printing Windows Print as a Booklet Automatically Windows Print a Color Document in Grayscale Windows Prevent Smudged Printouts and Paper Jams Windows Use a Preset Print Profile Windows Change the Default Print Settings Windows Print Settings Windows 64 ...

Page 72: ...photo paper in the paper tray 4 Click the Basic tab 5 Click the Media Type drop down list and then select the type of paper you are using IMPORTANT To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load 6 Click the Paper Size drop down list and then select your paper size 7 Select the Borderless check box if needed 8 Fo...

Page 73: ... Print Settings Windows 66 ...

Page 74: ...atch the type of paper you load 6 Click the Paper Size drop down list and then select your paper size 7 For Color Mode select the Natural or Vivid option 8 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 9 Type the number of copies ...

Page 75: ...rint or was sent to the print queue in error you may have to delete it to allow subsequent jobs to print 1 Double click the printer icon in the task tray 2 Select the print job you want to cancel 3 Click the Document menu 4 Select Cancel 5 Click Yes Related Information Print from Your Computer Windows Monitor Machine Status from Your Computer Windows 68 ...

Page 76: ...rientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 5 Click the Multiple Page drop down list and then select the 2 in 1 4 in 1 9 in 1 or 16 in 1 option 6 Click the Page Order drop down list and then select your page order 7 Click the Border Lin...

Page 77: ...XX Printer where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 Click the Multiple Page drop down list and then select the 1 in 2x2 pages or 1 in 3x3 pages option 5 Change other printer settings if needed 6 Click OK 7 Complete your print operation Related Information Print from Your Computer Wind...

Page 78: ... where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 5 Click the 2 sided Booklet...

Page 79: ...ght Short Edge Left 8 Select the Binding Offset check box if you want to specify the offset for binding in inches or millimeters 9 Click OK to return to the printer driver window 10 Change other printer settings if needed The Borderless feature is not available when using this option 11 Click OK again and then complete your print operation 72 ...

Page 80: ...Related Information Print from Your Computer Windows Print Settings Windows Print as a Booklet Automatically Windows 73 ...

Page 81: ...it may wrinkle 1 Select the print command in your application 2 Select Brother MFC XXXX Printer where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar sett...

Page 82: ...t having to change the order of the printed pages You can specify the number of sheets in each smaller booklet set from 1 15 This option can be helpful when folding a printed booklet that has a large number of pages 9 Select the Binding Offset check box if you want to specify the offset for binding in inches or millimeters 10 Click OK to return to the printer driver window 11 Change other printer ...

Page 83: ...ints your document in 256 levels of grayscale 1 Select the print command in your application 2 Select Brother MFC XXXX Printer where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Advanced tab 4 For Color Grayscale select Grayscale 5 Change other printer settings if needed 6 Click OK 7 Complete your print op...

Page 84: ... Advanced tab 4 Click the Other Print Options button 5 Select the Reduce Smudge option on the left side of the screen 6 Select one of the following options Media Type Option Description Plain Paper 2 sided Printing or Simplex Printing Off Select this mode to print at normal speed using a normal amount of ink Low Select this mode to print at a slower speed using a normal amount of ink High Select t...

Page 85: ... printing properties or preferences button The printer driver window appears 3 Click the Print Profiles tab 4 Select your profile from the print profile list The profile settings are shown on the left side of the printer driver window 5 Do one of the following If the settings are correct for your print job click OK To change the settings go back to the Basic or Advanced tab change settings and the...

Page 86: ...Related Information Print from Your Computer Windows Create or Delete Your Print Profile Windows Print Settings Windows 79 ...

Page 87: ...anced tab and configure the print settings you want for the new Print Profile 4 Click the Print Profiles tab 5 Do one of the following To create a new print profile a Click Add Profile The Add Profile dialog box appears b Type the new profile name in the Name field c Click the icon you want to use to represent this profile from the icon list d Click OK The new Print Profile name is added to the li...

Page 88: ... Server 2016 Click Windows System Control Panel In the Hardware and Sound group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware...

Page 89: ...ted media type Slow Drying Paper Select this option if you use a type of plain paper on which ink dries slowly This option may cause slight blurring of the text 2 Print Quality Select the print resolution you want Because print quality and speed are related the higher the quality the longer it will take to print the document 3 Paper Size Select the size of the paper you want to use You can either ...

Page 90: ... copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies chosen before the next page of the document is printed Reverse Order Select this option to print your document in reverse order The last page of your document will be printed first 7 Multiple Page Select this opti...

Page 91: ...mprove its sharpness white balance and color density This process may take several minutes depending on the image size and your computer s specifications 3 Ink Save Mode Select this option to print using lighter colors and emphasize image outlines The amount of ink that is saved varies depending on the type of documents printed Ink Save Mode may make your printouts look different than they appear ...

Page 92: ...lity or print speed Advanced Color Settings Select the method that the machine uses to arrange dots to express halftones The printout color can be adjusted to achieve the closest match to what appears on your computer screen MFC J491DW MFC J497DW Advanced Quality Settings Select this option to print your documents at the highest quality Reduce Smudge Some types of print media may need more drying ...

Page 93: ... Use a Preset Print Profile Windows Change the Default Print Settings Windows Change the Print Setting Options When Having Printing Problems 86 ...

Page 94: ... Photo Mac Print a Document Mac Print on Both Sides of the Paper Automatically Automatic 2 sided Printing Mac Print More Than One Page on a Single Sheet of Paper N in 1 Mac Print a Color Document in Grayscale Mac Prevent Smudged Printouts and Paper Jams Mac Print Options Mac 87 ...

Page 95: ... XXXX is your model name For more page setup options click the Show Details button 4 Click the Paper Size pop up menu and then select your paper size To print photographs without margins select a borderless paper size option 5 Click the Orientation button that matches the way you want the photo to print 6 Click the application pop up menu and then select Print Settings The Print Settings options a...

Page 96: ...and then select your paper size 5 Select the Orientation option that matches the way you want the document to print 6 Click the application pop up menu and then select Print Settings The Print Settings options appear 7 Click the Media Type pop up menu and then select the media type you want to use IMPORTANT To get the best print quality for the settings you have selected always set the Media Type ...

Page 97: ...your model name For more page setup options click the Show Details button 3 Select the Orientation option that matches the way you want the document to print 4 Click the application pop up menu and then select Layout The Layout setting options appear 5 In the Two Sided section select the Short Edge binding or Long Edge binding option 6 Change other printer settings if needed The Borderless feature...

Page 98: ...our model name For more page setup options click the Show Details button 3 Click the application pop up menu and then select Layout The Layout setting options appear 4 Click the Pages per Sheet pop up menu and then select the number of pages to print on each sheet 5 Select the Layout Direction option 6 Click the Border pop up menu and then select your border line type 7 Change other printer settin...

Page 99: ...scale 1 From an application such as Apple TextEdit click the File menu and then select Print 2 Select Brother MFC XXXX where XXXX is your model name For more page setup options click the Show Details button 3 Click the application pop up menu and then select Print Settings The Print Settings options appear 4 Click the Color Grayscale pop up menu and then select the Grayscale option 5 Change other ...

Page 100: ...op up menu and then select Print Settings The Print Settings options appear 4 Click the Advanced print settings list 5 Click the Reduce Smudge menu 6 Select one of the following options Media Type Option Description Plain Paper 2 sided Printing or Simplex Printing Off Select this mode to print at normal speed using a normal amount of ink Low Select this mode to print at a slower speed using a norm...

Page 101: ...ose from standard paper sizes or create a custom paper size 2 Orientation Select the orientation portrait or landscape of your printout If your application contains a similar setting we recommend that you set the orientation using the application 3 Scale Type a value into the field to enlarge or reduce the pages in your document to fit the selected paper size 94 ...

Page 102: ...eet of paper 3 Border Select the type of border to use when printing multiple pages on a single sheet of paper 4 Two Sided Select whether to print on both sides of the paper 5 Reverse page orientation Select this option to rotate the printed image 180 degrees 6 Flip horizontally Select this option to reverse the printed image on the page horizontally from left to right 95 ...

Page 103: ...t page of the document is printed 2 Page Order Select the page order 3 Scale to fit paper size Select this option to enlarge or reduce the pages in your document to fit the selected paper size 4 Destination Paper Size Select the paper size to print on 5 Scale down only Select this option if you want to reduce the pages in your document when they are too large for the selected paper size If this op...

Page 104: ...er in grayscale mode than it is in color mode If your document contains color and you select grayscale mode your document will be printed using 256 levels of grayscale 5 Advanced Change Data Transfer Mode Select the print data transfer mode to improve print quality or print speed Reduce Smudge Some types of print media may need more drying time Change this option if you have problems with smudged ...

Page 105: ...ed Color Settings Select the Color Enhancement check box and then set the options using the sliders This process may take several minutes depending on the size of the image and the specifications of your computer Related Information Print from Your Computer Mac Error and Maintenance Messages Paper Handling and Printing Problems Print a Photo Mac Print a Document Mac Print on Both Sides of the Pape...

Page 106: ...Home Scan Scan Scan Using the Scan Button on Your Brother Machine Scan from Your Computer Windows Scan from Your Computer Mac 99 ...

Page 107: ... PDF File Save Scanned Data to a Memory Card or USB Flash Drive Scan Multiple Business Cards and Photos Auto Crop Scan to an Editable Text File Using OCR Scan to Email Attachment Web Services for Scanning on Your Network Windows 7 Windows 8 and Windows 10 Change Scan Button Settings from ControlCenter4 Windows Change Scan Button Settings from Brother iPrint Scan Mac 100 ...

Page 108: ...ta and then press OK If the LCD prompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 6 Do one of the following To change the settings go to the next step To use the default settings press Black Start or Color Start Scan Type depends on the default settings Pressing Black Start or Color Start does not allow you to change the settings 7 Pres...

Page 109: ...anning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job To use the Options or Set at Device setting a computer with either ControlCenter4 Windows or Brother iPrint Scan Mac software installed must be connected to the machine 5 Select the scan settings you want to change and then press OK O...

Page 110: ...Related Information Scan Using the Scan Button on Your Brother Machine 103 ...

Page 111: ...or b to select the computer where you want to send data and then press OK If the LCD prompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 6 Do one of the following To change the settings go to the next step To use the default settings press Black Start or Color Start Scan Type depends on the default settings Pressing Black Start or Color S...

Page 112: ...wing To change the settings press Options or Set at Device and then go to the next step Press Start to start scanning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job To use the Options or Set at Device settings a computer with ControlCenter4 Windows or Brother iPrint Scan Mac installed mu...

Page 113: ...The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job Related Information Scan Using the Scan Button on Your Brother Machine 106 ...

Page 114: ...chine s scanner glass follow the LCD instructions to complete the scanning job 6 Select the scan settings you want to change and then press OK Option Description Scan Type Select the scan type for your document Resolution Select the scan resolution for your document File Type Select the file format for your document Document Size Select your document size Scan Long Paper ADF MFC J690DW MFC J895DW ...

Page 115: ...ng the memory card or USB flash drive from the machine IMPORTANT The LCD displays a message while reading the data DO NOT unplug the power cord or remove the memory card or USB flash drive from the machine while it is reading the data You could lose your data or damage the memory card or USB flash drive Related Information Scan Using the Scan Button on Your Brother Machine Compatible Media 108 ...

Page 116: ...rect interface supports only USB flash drives and digital cameras that use the USB mass storage standard Other USB devices are not supported Compatible Media USB flash drive SD Memory Card SDHC Memory Card SDXC Memory Card MultiMediaCard MultiMediaCard plus miniSD Adapter required miniSDHC Adapter required microSD Adapter required microSDHC Adapter required MultiMediaCard mobile Adapter required R...

Page 117: ... the documents at least 0 4 in 10 mm away from each other Auto Crop adjusts the skew of the document on the scanner glass however if your document is skewed more than 45 degrees at less than 300 x 300 dpi or 10 degrees at 600 x 600 dpi this feature will not work The ADF must be empty to use Auto Crop ADF models only The Auto Crop feature is available for a maximum of 16 documents depending on the ...

Page 118: ...Related Information Scan Using the Scan Button on Your Brother Machine 111 ...

Page 119: ...4 Press a or b to select the to OCR option and then press OK 5 If the machine is connected over the network press a or b to select the computer where you want to send data and then press OK If the LCD prompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 6 Do one of the following To change the settings go to the next step To use the default...

Page 120: ...nd then press OK 4 Do one of the following To change the settings press Options or Set at Device Press Start to start scanning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job To use the Options or Set at Device setting a computer with either ControlCenter4 Windows or Brother iPrint Scan M...

Page 121: ...ess Start The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job Related Information Scan Using the Scan Button on Your Brother Machine 114 ...

Page 122: ...lect the to E mail option and then press OK 5 If the machine is connected over the network press a or b to select the computer where you want to send data and then press OK If the LCD prompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 6 Do one of the following To change the settings go to the next step To use the default settings press B...

Page 123: ...e of the following To change the settings press Options or Set at Device Press Start to start scanning without changing additional settings The machine scans the document and saves it as a file attachment It then launches your email application and opens a new blank email message with the scanned file attached To use the Options or Set at Device setting a computer with either ControlCenter4 Window...

Page 124: ...ns the document and saves it as a file attachment It then launches your email application and opens a new blank email message with the scanned file attached Related Information Scan Using the Scan Button on Your Brother Machine 117 ...

Page 125: ... and Windows 10 The Web Services protocol enables Windows 7 Windows 8 and Windows 10 users to scan using a Brother machine on the network You must install the driver via Web Services Use Web Services to Install Drivers Used for Scanning Windows 7 Windows 8 and Windows 10 Scan Using Web Services from the Brother Machine Windows 7 Windows 8 and Windows 10 Configure Scan Settings for Web Services 118...

Page 126: ...s 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Change PC settings Devices Add a device The machine s Web Services Name appears Windows 8 1 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Change PC settings PC and devices Devices Add a device The machine s Web Services Name appears Windows 10 ...

Page 127: ...icient memory error message choose a smaller size in the Paper size setting or a lower resolution in the Resolution DPI setting MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Load your document 2 Press SCAN 3 Press a or b to select the following a Select WS Scan Press OK b Select the type of scan you want Press OK c Select the computer where you want to send data Press OK 4 Pr...

Page 128: ... devices and printers 2 Right click the machine icon and then select Scan profiles The Scan Profiles dialog box appears 3 Select the scan profile you want to use 4 Make sure the scanner selected in the Scanner list is a Brother machine that supports Web Services for scanning and then click the Set as Default button 5 Click Edit The Edit Default Profile dialog box appears 6 Select the Source Paper ...

Page 129: ...s from ControlCenter4 Windows 1 Click the ControlCenter4 icon in the task tray and then click Open 2 Click the Device Settings tab 3 Click the Device Scan Settings button The Device Scan Settings dialog box appears 4 Click the tab for the Scan to action you want to change Image OCR E mail or File 5 Change the settings as needed 6 Click OK 122 ...

Page 130: ... Yes Yes Brightness Yes Yes Yes Yes Contrast Yes Yes Yes Yes Auto Crop Yes Yes Yes ID Card Scan Yes Yes Yes Yes Advanced Settings Yes Yes Yes Yes Default Yes Yes Yes Yes File Type Select the file type you want to use for the scanned data Target Application Select the destination application from the drop down list OCR Language Set the optical character recognition OCR language to match the languag...

Page 131: ... drop down list If you select the 1 to 2 A4 option the scanned image will be divided into two A5 size documents Brightness Set the Brightness level by dragging the slider to the right or left to lighten or darken the image If the scanned image is too light set a lower brightness level and scan the document again If the image is too dark set a higher brightness level and scan the document again You...

Page 132: ... your computer screen the number of total pages saved and blank pages skipped Default Select this option to restore all settings to their factory setting values Related Information Scan Using the Scan Button on Your Brother Machine 125 ...

Page 133: ...click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then follow the on screen instructions to select your Brother machine 3 Click the Machine Scan Settings button and then follow the on screen instructions to change the scan settings Related Information Scan Using the Scan Button on Your Brother Machin...

Page 134: ...ur Brother machine Use the software applications provided by Brother or use your favorite scanning application Scan Using ControlCenter4 Home Mode Windows Scan Using ControlCenter4 Advanced Mode Windows Scan Using Nuance PaperPort 14SE or Other Windows Applications Scan Using Windows Fax and Scan Install BookScan Enhancer and Whiteboard Enhancer Windows 127 ...

Page 135: ...e Mode Windows Use ControlCenter4 Home Mode to access your machine s main features Scan Using ControlCenter4 Home Mode Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode Windows Scan Settings for ControlCenter4 Home Mode Windows Change the Operation Mode in ControlCenter4 Windows 128 ...

Page 136: ...n Size if needed 6 Click Scan The machine starts scanning and the scanned image appears in the image viewer 7 If you scanned multiple pages using the ADF click the left or right arrow buttons to preview each scanned page ADF models only 8 Crop the scanned image if needed 9 Do one of the following Click Save to save scanned data Click Print to print scanned data Click Open with an Application to op...

Page 137: ...pe Using ControlCenter4 Home Mode Windows Change Scan Size Using ControlCenter4 Home Mode Windows Crop a Scanned Image Using ControlCenter4 Home Mode Windows Print Scanned Data Using ControlCenter4 Home Mode Windows Open with an Application Using ControlCenter4 Home Mode Windows 130 ...

Page 138: ... Mode Windows Select the Document Type option that matches the type of original you want to scan Option Description Photo 600 x 600 dpi 24bit Color Text and Graph 300 x 300 dpi 24bit Color Monochrome Text 200 x 200 dpi Black White Custom 300 x 300 dpi 24bit Color as default Select the scan settings you want from the Custom Settings button Related Information Scan Using ControlCenter4 Home Mode Win...

Page 139: ...time but produce a finer scanned image Scan Type Select from a range of scan color depths Auto Use for any type of document This mode automatically picks an appropriate color depth for the document Black White Use for text or line art images Gray Error Diffusion Use for photographic images or graphics Error Diffusion is a method for creating simulated gray images without using true gray dots Black...

Page 140: ...hine will scan each document and create separate files or a single multi page file Continuous Scanning Select this option to scan multiple pages After a page is scanned select either continue scanning or finish ID Card Scan Select this check box to scan both sides of an identification card onto one page Advanced Settings Configure advanced settings by clicking the Advanced Settings button in the S...

Page 141: ...olCenter4 Home Mode Windows Change Scan Size Using ControlCenter4 Home Mode Windows Change Scan Size Using ControlCenter4 Home Mode Windows For faster scan speeds select the exact size of your document from the Scan Size drop down menu Related Information Scan Using ControlCenter4 Home Mode Windows 134 ...

Page 142: ...splays the scanned image so that the entire image fits in the window 3 Zoom In Zooms in on the scanned image 4 Zoom Out Zooms out of the scanned image 5 Crop and Edit Removes the outer parts of the image Click the Crop and Edit button and then change the frame to contain the area you want to keep after cropping 6 Page Counter Indicates the page number of the scanned page currently shown in the ima...

Page 143: ...c Zooms out of the image d Rotates the image counter clockwise 90 degrees e Rotates the image clockwise 90 degrees f Click and drag the frame to adjust the area to be cropped 3 Click OK The edited image appears in the image viewer Related Information Scan Using ControlCenter4 Home Mode Windows 136 ...

Page 144: ...ine and then print copies using the printer driver features that are available in ControlCenter4 1 Scan a document 2 Click Print a Shows which images are currently selected b Click the Properties button to change specific printer settings c Select the Paper Size Media Type and Layout options The current settings are enclosed in a blue square 3 Configure the print settings and then click the Start ...

Page 145: ...an Application Using ControlCenter4 Home Mode Windows The Open with an Application button lets you scan an image directly into your graphics application for editing 1 Click the Open with an Application button 2 Select the application from the drop down list and then click OK The image will be opened in the application you have selected Related Information Scan Using ControlCenter4 Home Mode Window...

Page 146: ...e setting for ControlCenter4 1 Load your document 2 Click the ControlCenter4 icon in the task tray and then click Open 3 Click the Scan tab 4 Select the Document Type 5 Change the size of your document if needed 6 Click Scan The machine starts scanning and the scanned image appears in the image viewer 7 Click the left or right arrow buttons to preview each scanned page 8 Click Save The Save dialog...

Page 147: ...st click and then type the password 10 To change the file name click the Change button if needed 11 Click the folder icon to browse and select the folder where you want to save your scanned documents 12 Click OK The scanned document is saved to the destination folder as a PDF Related Information Scan Using ControlCenter4 Home Mode Windows 140 ...

Page 148: ...work Graphics png PDF Single Page pdf recommended for scanning and sharing documents PDF Multi Page pdf recommended for scanning and sharing documents High Compression PDF Single Page pdf High Compression PDF Multi Page pdf Secure PDF Single Page pdf Secure PDF Multi Page pdf Searchable PDF Single Page pdf Searchable PDF Multi Page pdf XML Paper Specification xps the XML Paper Specification is ava...

Page 149: ... to specify the destination where you want to save your scanned documents Show Folder Select this option to automatically display the destination folder after scanning File Size Priority Adjust the data compression ratio of the scanned image Change the file size by moving the File Size Priority slider to the right or left Custom Settings Select the Custom option click the Custom Settings button an...

Page 150: ...ControlCenter4 Advanced Mode Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode Windows Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode Windows Scan to Email Attachment Using ControlCenter4 Advanced Mode Windows Scan to an Editable Text File OCR Using ControlCenter4 Advanced Mode Windows Scan to an Office File Using ControlCenter4 Advanced Mode ...

Page 151: ...can Photos and Graphics Using ControlCenter4 Advanced Mode Windows Send scanned photos or graphics directly to your computer Select Advanced Mode as the mode setting for ControlCenter4 1 Load your document 2 Click the ControlCenter4 icon in the task tray and then click Open 3 Click the Scan tab 4 Click the Image button The scan settings dialog box appears 144 ...

Page 152: ...e the file name click Change To change Destination Folder click the folder icon To preview and configure the scanned image select the PreScan check box 6 Click Scan The machine starts scanning The image opens in the application you have selected Related Information Scan Using ControlCenter4 Advanced Mode Windows 145 ...

Page 153: ... Advanced Mode Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode Windows Scan documents and save them to a folder on your computer as PDF files Select Advanced Mode as the mode setting for ControlCenter4 1 Load your document 2 Click the ControlCenter4 icon in the task tray and then click Open 3 Click the Scan tab 146 ...

Page 154: ...down list click and then type the password 6 Click the folder icon to browse and select the folder where you want to save your scanned documents 7 Change the scan settings such as file format file name resolution and color if needed To preview and configure the scanned image select the PreScan check box 8 Click Scan The machine starts scanning The file is saved in the folder you selected Related I...

Page 155: ... Card Using ControlCenter4 Advanced Mode Windows Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode Windows Select Advanced Mode as the mode setting for ControlCenter4 1 Place an ID card on the scanner glass 2 Click the ControlCenter4 icon in the task tray and then click Open 3 Click the Scan tab 148 ...

Page 156: ... 7 Change the scan settings such as file format file name scan location resolution and color if needed 8 Click Scan The machine starts scanning one side of the identification card 9 After the machine has scanned one side turn over the identification card and then click Continue to scan the other side 10 Click Finish Related Information Scan Using ControlCenter4 Advanced Mode Windows 149 ...

Page 157: ...Select Advanced Mode as the mode setting for ControlCenter4 The Scan to Email feature does not support Webmail services Use the Scan to Image or Scan to File feature to scan a document or a picture and then attach the scanned file to an email message The machine scans to your default email client 1 Load your document 2 Click the ControlCenter4 icon in the task tray and then click Open 3 Click the ...

Page 158: ...ange To change Destination Folder click the folder icon To preview and configure the scanned image select the PreScan check box 6 Click Scan The machine starts scanning Your default email application opens and the scanned image is attached to a new blank email message Related Information Scan Using ControlCenter4 Advanced Mode Windows 151 ...

Page 159: ...Mode Windows Your machine can convert characters in a scanned document to text using optical character recognition OCR technology You can edit this text using your preferred text editing application Select Advanced Mode as the mode setting for ControlCenter4 1 Load your document 2 Click the ControlCenter4 icon in the task tray and then click Open 3 Click the Scan tab 4 Click the OCR button The sca...

Page 160: ... Change To change Destination Folder click the folder icon To preview and configure the scanned image select the PreScan check box 6 Click Scan The machine scans the document converts it to editable text and then sends it to your default word processing application Related Information Scan Using ControlCenter4 Advanced Mode Windows 153 ...

Page 161: ...computer must be connected to the Internet 1 Load your document 2 Click the ControlCenter4 icon in the task tray and then click Open 3 Click the Scan tab 4 Click the E mail or File button The scan settings dialog box appears 5 Click the File Type drop down list and then select the Microsoft Office Word docx Microsoft Office PowerPoint pptx or Microsoft Office Excel xlsx option 6 Change the scan se...

Page 162: ...nning Yes Yes Yes Yes Auto Crop Yes Yes Yes ID Card Scan Yes Yes Yes Yes Advanced Settings Yes Yes Yes Yes Default Yes Yes Yes Yes File Type Select the file type you want to use for the scanned data For Image E mail and File Windows Bitmap bmp JPEG jpg recommended for most users when scanning pictures TIFF Single Page tif TIFF Multi Page tif Portable Network Graphics png PDF Single Page pdf recomm...

Page 163: ... save your scanned documents Scan Location Select the Folder or SharePoint radio button to specify the destination where you want to save your scanned documents Show Folder Select this option to automatically display the destination folder after scanning Show Save As Window Select this option to specify the scanned image s destination every time you scan File Size Priority Adjust the data compress...

Page 164: ...rease the Contrast level by moving the slider to the right or left An increase emphasizes dark and light areas of the image while a decrease reveals more details in gray areas You can also type a value into the field to set the Contrast level Continuous Scanning Select this option to scan multiple pages After a page is scanned select either continue scanning or finish Auto Crop Scan multiple docum...

Page 165: ...supports both TWAIN and WIA drivers the TWAIN driver recommended is used in these steps Depending on the model of your machine Nuance PaperPort 14SE may not be included If it is not included you can use other software applications that support scanning 1 Load your document 2 Start PaperPort 14SE Do one of the following Windows 7 Using your computer click Start All Programs Nuance PaperPort 14 Pape...

Page 166: ...ment Size drop down list and then select your document size 10 Click PreScan if you want to preview your image and crop unwanted portions before scanning 11 Click Start The machine starts scanning Related Information Scan from Your Computer Windows TWAIN Driver Settings Windows 159 ...

Page 167: ... you want to scan Scan Image Type Resolution Scan Type Photo Use for scanning photo images 300 x 300 dpi 24bit Color Web Use for attaching the scanned image to web pages 100 x 100 dpi 24bit Color Text Use for scanning text documents 200 x 200 dpi Black White 2 Resolution Select a scanning resolution from the Resolution drop down list Higher resolutions take more memory and transfer time but produc...

Page 168: ...he slider to the right or left to lighten or darken the image If the scanned image is too light set a lower brightness level and scan the document again If the image is too dark set a higher brightness level and scan the document again You can also type a value in the field to set the brightness level 6 Contrast Increase or decrease the Contrast level by moving the slider to the right or left An i...

Page 169: ...acters of the original sharper Reduce Noise Improve and enhance the quality of your scanned images with this selection The Reduce Noise option is available when selecting the 24bit Color option and the 300 x 300 dpi 400 x 400 dpi or 600 x 600 dpi scan resolution Page Control Edge Fill Fill in the edges on four sides of the scanned image using the selected color and range Continuous Scan Select thi...

Page 170: ...e scanner glass also called the flatbed 1 Load your document 2 Launch Windows Fax and Scan 3 Click File New Scan 4 Select the scanner you want to use 5 Click Import or OK The New Scan dialog box appears 6 Adjust the settings in the Scanner Setup dialog box if needed The scanner resolution can be set to a maximum of 1200 dpi If you want to scan at higher resolutions use the Scanner Utility software...

Page 171: ... WIA Driver Settings Windows 164 ...

Page 172: ... option from the drop down list Picture Type Image Type Select Color picture Grayscale picture Black and white picture or text or Custom Settings for the type of document you want to scan To change advanced settings click the Adjust the quality of the scanned picture link Page size The Page size option is available if you select the Document Feeder as the Paper source option 165 ...

Page 173: ...in Contrast Increase or decrease the Contrast level by moving the slider to the right or left An increase emphasizes dark and light areas of the image while a decrease reveals more details in gray areas You can also type a value in the field to set the contrast level Resolution DPI Select a scanning resolution from the Resolution DPI list Higher resolutions take more memory and transfer time but p...

Page 174: ...d enhance text and images in photos taken of a whiteboard These applications are not available for Windows Server series The machine must be turned on and connected to the computer The computer must be connected to the Internet You must be logged on with Administrator access privileges 1 Click Brother Utilities 2 Select your machine from the drop down list 3 Select Do More in the left navigation b...

Page 175: ...eral ways you can use your Mac to scan photos and documents on your Brother machine Use the software applications provided by Brother or your favorite scanning application Scan Using Brother iPrint Scan Mac Scan Using TWAIN Compliant Applications Mac Scan Using AirPrint macOS 168 ...

Page 176: ...rint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then follow the on screen instructions to select your Brother machine 3 Click the Scan icon and then follow the on screen instructions to scan your documents Related Information Scan from Your Computer Mac Brother iPrint Scan for Windows and Mac Change Scan Button Settings from Brother iPrin...

Page 177: ...t your graphics application and then select the scan operation The scanner setup dialog box appears 2 Change the scan settings such as Resolution Scan Type or Adjust Image if needed 3 Click the Document Size pop up menu and then select your document size 4 Click the PreScan option to preview your image and crop unwanted portions before scanning After you select a document size adjust the scanning ...

Page 178: ...or depths Black White Use for text or line art images Gray Error Diffusion Use for photographic images or graphics Error Diffusion is a method for creating simulated gray images without using true gray dots Black dots are put in a specific pattern to give a gray appearance True Gray Use for photographic images or graphics This mode is more accurate because it uses up to 256 shades of gray 24bit Co...

Page 179: ...e brightness Contrast Increase or decrease the Contrast level by moving the slider to the right or left An increase emphasizes dark and light areas of the image while a decrease reveals more details in gray areas You can also type a value in the box to set the contrast Reduce Noise Improve and enhance the quality of your scanned images with this selection The Reduce Noise option is available when ...

Page 180: ...py Copy Copy a Document Enlarge or Reduce Copied Images Sort Copies Make Page Layout Copies N in 1 or Poster Copy on Both Sides of the Paper 2 sided Copy Copy an ID Card Copy in Ink Save Mode Copy Options 173 ...

Page 181: ...nel Enter the number of copies using the dial pad 5 Change the copy settings if needed Press a or b to scroll through the copy settings When the setting you want is highlighted press OK When you load paper other than Letter size plain paper you must change the Paper Size and Paper Type settings 6 When finished press Black Start or Color Start To stop copying press Stop Exit MFC J690DW MFC J895DW 1...

Page 182: ... settings for the next copy only When you have finished changing settings press OK Current setting indications Press the area indicated on the screen in the previous step to change these settings for the next copy only Quality Paper Type Paper Size Enlarge Reduce When you have finished changing settings press OK After you have finished selecting new options you can save them by pressing the Save a...

Page 183: ...the Custom 25 400 option enter an enlargement or reduction ratio from 25 to 400 Press OK If you selected 100 or the Fit to Page option go to the next step 7 When finished press Black Start or Color Start If you selected the Fit to Page option your machine adjusts the copy size to fit the paper size set in the machine The Fit to Page option does not work correctly when the document on the scanner g...

Page 184: ...If you selected 100 or the Fit to Page option go to the next step 7 Read and confirm the displayed list of options you have selected and then press OK 8 When you have finished changing settings press Black Start or Color Start If you selected the Fit to Page option your machine adjusts the copy size to fit the paper size set in the machine The Fit to Page option does not work correctly when the do...

Page 185: ...scanner glass and then press c to scan the page After scanning all the pages press d to start printing MFC J690DW MFC J895DW 1 Load your document 2 Press Copy 3 Enter the number of copies in one of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK 4 Press Options Stack Sort Sor...

Page 186: ...ke sure the paper size is set to Letter A4 or Executive Poster copy is not available for Executive size paper You can make only one Poster copy at a time MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Load your document 2 Press COPY 3 Enter the number of copies in one of the following ways Press or on the control panel Enter the number of copies using the dial pad 4 Press a or...

Page 187: ...placed the document in the ADF or are making a poster the machine scans the pages and starts printing 7 If you are using the scanner glass repeat the following steps for each page of the document Place the next page on the scanner glass and then press c to scan the page After scanning all the pages press d to start printing MFC J690DW MFC J895DW 1 Load your document 2 Press Copy 3 Enter the number...

Page 188: ...oard Press OK 4 Press Options Page Layout 5 Press a or b to display the options and then press the option you want Option Description Off 1in1 2in1 Portrait 2in1 Landscape 2in1 ID Using the scanner glass 4in1 Portrait 4in1 Landscape Poster 2x1 Using the scanner glass Poster 2x2 Using the scanner glass Poster 3x3 Using the scanner glass 181 ...

Page 189: ...ou placed the document in the ADF ADF models only or are making a poster the machine scans the pages and starts printing 8 If you are using the scanner glass repeat the following steps for each page of the document Place the next page on the scanner glass and then press Continue to scan the page After scanning all the pages press Finish Related Information Copy 182 ...

Page 190: ...commend loading single sided documents in the ADF for 2 sided copying ADF models only When you manually make 2 sided copies from a 2 sided document use the scanner glass You can use only Letter A4 A5 or Executive size plain paper Portrait 1 sided to 2 sided Long Edge Flip 1 2 1 2 1 sided to 2 sided Short Edge Flip 1 2 1 2 2 sided to 2 sided 1 2 1 2 Landscape 1 sided to 2 sided Long Edge Flip 1 2 1...

Page 191: ...ce the next page on the scanner glass and then press c to scan the page After scanning all the pages press d to start printing DO NOT touch the printed page until it is ejected the second time The machine will print the first side and eject the paper and then pull the paper in to print the second side If you experience smudged printouts or paper jams follow these steps 1 Press Settings 2 Select Ge...

Page 192: ...repeat the following steps for each page of the document Place the next page on the scanner glass and then press Continue to scan the page After scanning all the pages press Finish DO NOT touch the printed page until it is ejected the second time The machine will print the first side and eject the paper and then pull the paper in to print the second side If you experience smudged printouts or pape...

Page 193: ...ntification card face down near the upper left corner of the scanner glass a b c d a a 0 12 in 3 mm or greater top left b 8 4 in 213 mm c 5 4 in 137 mm d Scannable area 2 Press COPY 3 Enter the number of copies in one of the following ways Press or on the control panel Enter the number of copies using the dial pad 4 Press a or b to select the following a Select Page Layout Press OK b Select 2in1 I...

Page 194: ...splay the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK 4 Press Options Page Layout 2in1 ID 5 Read and confirm the displayed list of settings you have selected When you have finished changing settings press OK 6 Press Black Start or Color Start The machine starts scanning one side of the identification card 7 After the machine has scanned t...

Page 195: ...he Ink Save Mode feature is supported by technology from Reallusion Inc 1 Load your document 2 Press Copy 3 Enter the number of copies in one of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK 4 Press Options Advanced Settings Ink Save Mode 5 Read and confirm the displayed li...

Page 196: ...nlarge Reduce 100 Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjusts the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement or reduction ratio Density Increase the density to make the text darker Decrease the density to make the text lighter Stack Sort Select to stack or sort multiple copies St...

Page 197: ...type of paper you are using to get the best print quality Paper Size Select a paper size If copying on paper other than Letter size you must change the Paper Size setting Enlarge Reduce 100 Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjusts the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement...

Page 198: ...pies Stack 1 1 2 2 Sort 2 1 2 1 Page Layout Make N in 1 2 in 1 ID or Poster copies 4 in 1 Poster Advanced Settings MFC J895DW Ink Save Mode Prints colors lighter and emphasizes the outlines of images Thin Paper Copy Avoids bleeding through thin paper when copying 191 ...

Page 199: ...y settings that you use most often by setting them as the default settings Factory Reset Restores any changed copy settings to the factory settings You can save the current settings by pressing Save as Shortcut MFC J895DW The Ink Save Mode Thin Paper Copy Book Copy and Watermark Copy features are supported by technology from Reallusion Inc Related Information Copy Copy a Document 192 ...

Page 200: ...Home Fax Fax Send a Fax Receive a Fax Voice Operations and Fax Numbers Telephone Services and External Devices Fax Reports PC FAX 193 ...

Page 201: ...Manually Send a Fax at the End of a Conversation Send the Same Fax to More than One Recipient Broadcasting Send a Fax in Real Time Send a Fax at a Specified Time Delayed Fax Change the Fax Auto Redial Setting Cancel a Fax in Progress Check and Cancel a Pending Fax Fax Options 194 ...

Page 202: ...Select the number you want and then press OK d Press c to select Apply Caller ID Select a number from the Caller ID history Press a or b to select the following a Select Call History Press OK b Select Caller ID History Press OK c Select the number you want and then press OK d Press c to select Apply Address Book Select a number from the Address Book Press a or b to select the following a Select Ad...

Page 203: ...arts sending the document MFC J690DW MFC J895DW 1 Load your document in the ADF or place it on the scanner glass 2 Press Fax MFC J895DW If Fax Preview is set to On press Fax Sending Faxes The touchscreen displays 3 Enter the fax number in one of the following ways Dial Pad Enter the fax number manually Press all digits of the number using the touchscreen Call History Press Call History Press Redia...

Page 204: ...Setting the touchscreen asks if you want to send a color fax Press Yes Color fax to confirm The machine starts dialing and sending the document 6 When the touchscreen displays Next page do one of the following Press No when finished scanning pages The machine starts sending the document Press Yes to scan another page Place the next page on the scanner glass and then press OK The machine starts sca...

Page 205: ...ok and listen for a dial tone 4 Enter the fax number 5 When you hear fax tones press Black Start or Color Start If you are using the scanner glass press c to send a fax MFC J690DW MFC J895DW 1 Load your document 2 Press Fax MFC J895DW If Fax Preview is set to On press Fax Sending Faxes 3 Press Hook and listen for a dial tone 4 Enter the fax number 5 When you hear fax tones press Fax Start If you a...

Page 206: ...s the Start key before hanging up 2 Load your document 3 Press Black Start or Color Start If you are using the scanner glass press c to send a fax 4 Replace the handset of the external telephone MFC J690DW MFC J895DW 1 Ask the other party to wait for fax tones beeps and to press the Start key before hanging up 2 Load your document 3 Press to display the Fax Start button 4 Press Fax Start If you ar...

Page 207: ...pad a Press a or b to select Add Number and then press OK b Enter a number using the dial pad and then press OK Select a number from the Address Book a Press a or b to select Add from Address book and then press OK b Press a or b to select Alphabetical Order or Numerical Order and then press OK c Press a or b to select the Speed Dial name or number you want d Press d or c to select the check box l...

Page 208: ...f the numbers you want to add When finished press OK Press Search in Address book Press the first letter of the name and press OK Press the name and then press the number you want to add Repeat this step to enter additional fax numbers 5 When finished press OK 6 Press Fax Start 7 Do one of the following If you are using the ADF the machine starts scanning and sending the document If you are using ...

Page 209: ...l the entire broadcast select the broadcasting job number and then press OK Press c to confirm or press d to exit without canceling To cancel the current number being dialed select the name or number on the LCD and then press OK Press c to confirm or press d to exit without canceling To exit without canceling press Stop Exit 5 Press Stop Exit MFC J690DW MFC J895DW 1 Press to return to the Home scr...

Page 210: ...e ADF the machine sends the document in real time even if Real Time TX is set to Off In Real Time Transmission the automatic redial feature does not work when using the scanner glass MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Load your document 2 Press FAX 3 Press a or b to select the following a Select Real Time TX Press OK b Select On or Off Press OK 4 Enter the fax numb...

Page 211: ... 4 Press Delayed Fax 5 Press On 6 Press Set Time 7 Enter the time you want the fax to be sent using the touchscreen Press OK The number of pages you can scan into the memory depends on the amount and type of data 8 Press OK 9 Enter the fax number 10 Press Fax Start If you are using the scanner glass go to the next step 11 When the touchscreen displays Next page do one of the following Press No whe...

Page 212: ... after five minutes The default setting is On MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Fax Auto Redial Press OK c Select On or Off Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Initial Setup Fax Auto Redial 2 Press On or Off 3 Press Related Info...

Page 213: ...ress 2 When you press Stop Exit while the machine is dialing or sending the LCD displays Cancel Job Press c to confirm MFC J690DW MFC J895DW 1 Press to return to the Home screen 2 Press to cancel a fax that is already in progress 3 When you press while the machine is dialing or sending the touchscreen displays Cancel Job Press Yes Related Information Send a Fax Telephone and Fax Problems 206 ...

Page 214: ...s Press OK 3 Do the following for each fax job you want to check or cancel a Press a or b to scroll through the waiting jobs If needed select the job you want to cancel and then press OK b Press c to confirm or press d to exit without canceling 4 When finished press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Fax Remaining Jobs 2 Do the following for each fax job you want to chec...

Page 215: ...rom the Address Book Set New Default Save your settings as the default Factory Reset Restore all settings back to the factory settings MFC J690DW MFC J895DW To change fax sending settings press the Options button Option Description Fax Resolution Set the resolution for outgoing faxes The fax quality often can be improved by changing the Fax Resolution Contrast Adjust the contrast If your document ...

Page 216: ...he machine to retrieve the scan from its memory Overseas Mode Set to On if you have difficulty sending faxes overseas Call History Select a number from the Call History Address Book Select a number from the Address Book Set New Default Save your settings as the default Factory Reset Restore all settings back to the factory settings You can save the current settings by pressing Save as Shortcut You...

Page 217: ...x Receive a Fax Receive Mode Settings Fax Preview Shrink Page Size of an Oversized Incoming Fax Set the Fax Receive Stamp Receive a Fax at the End of a Telephone Conversation Memory Receive Options Remote Fax Retrieval 210 ...

Page 218: ... Receive Mode Settings Receive Mode Settings Receive Modes Overview Choose the Correct Receive Mode Set the Number of Rings Before the Machine Answers Ring Delay Set the F T Ring Time Pseudo Double ring Set Easy Receive 211 ...

Page 219: ...automatic answering functions unless you are using the Distinctive Ring feature To receive a fax in Manual mode lift the handset of the external telephone or press the Hook button When you hear fax tones short repeating beeps press the Start button and then select Receive to receive a fax You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machin...

Page 220: ...your telephone provider and ask about Distinctive Ring services Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will answer every call automatically Voice messages are stored on the external TAD and fax messages are printed Select External TAD as your Receive Mode Will you be using your Brother machine o...

Page 221: ...ice messages are stored on the external TAD and fax messages are printed Select External TAD as your Receive Mode Will you be using your Brother machine on a dedicated fax line Your machine automatically answers every call as a fax Select Fax Only as your Receive Mode Will you be using your Brother machine on the same line as your telephone Do you want to receive voice calls and faxes automaticall...

Page 222: ...or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select Ring Delay Press OK d Select the number of times you want the line to ring before the machine answers 0 1 2 3 or 4 Press OK If you select 0 the machine will answer immediately and the line will not ring at all available only for some countries 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Set...

Page 223: ...J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select F T Ring Time Press OK d Select how long the machine will double ring to alert you to a voice call 20Secs 30Secs 40Secs or 70Secs Press OK 3 Press Stop Exit Even if the caller hangs up during the pseudo double ringing the machine will continue to ring ...

Page 224: ...t your machine does not connect a fax call when you lift an extension or external telephone handset press the fax receive code 51 If you send faxes from a computer on the same telephone line and the machine intercepts them set Easy Receive to Off MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select ...

Page 225: ...Home Fax Receive a Fax Fax Preview Fax Preview Use the Fax Preview feature to view received faxes on the LCD Set Fax Preview to On Preview New Faxes 218 ...

Page 226: ... Receive Stamp is turned on the Fax Preview screen will not display the received date and time 1 Press Settings 2 Press Fax Preview 3 Press On or Off The touchscreen displays a message saying future received faxes will not be printed 4 Press Yes 5 Press If faxes are stored in the memory when you change Fax Preview to Off do one of the following If you do not want to print the stored faxes press Co...

Page 227: ...ld and new faxes A blue mark appears next to new faxes Press the fax you want If you want to print or delete all the faxes in the list press Print Delete Do one of the following Press Print All New Faxes to print all faxes you have not yet viewed Press Print All Old Faxes to print all faxes you have viewed Press Delete All New Faxes to delete all faxes you have not yet viewed Press Delete All Old ...

Page 228: ...the machine s memory press No If the fax has multiple pages do one of the following Press Print All Pages to print the whole message A touchscreen message asks if you want to delete the fax from the machine s memory To delete the fax press Yes To keep the fax in the machine s memory press No Press Print Displayed Only to print only the displayed page Press Print From Displayed to print from the di...

Page 229: ...ze of the fax and your Paper Size setting MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select Auto Reduction Press OK d Select On or Off Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Fax Setup Receive Auto Reduction 2 Press On or Off ...

Page 230: ... is available only for black and white faxes MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select Fax Rx Stamp Press OK d Select On or Off Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Fax Setup Receive Fax Rx Stamp 2 Press On or Off 3...

Page 231: ...must be empty MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Ask the other party to load the fax and to press the Start or Send key 2 When you hear CNG tones slow repeated beeps press Black Start or Color Start 3 Press d to receive the fax 4 Replace the external handset MFC J690DW MFC J895DW 1 Ask the other party to load the fax and to press the Start or Send key 2 Press to di...

Page 232: ...90DW MFC J895DW PC Fax Receive Forward to Cloud MFC J690DW MFC J895DW The machine forwards your received faxes to the online services Off This feature is available only for black and white faxes Forward Incoming Faxes to Another Machine Store Incoming Faxes in the Machine s Memory Use PC Fax Receive to Transfer Received Faxes to Your Computer Windows only Change Memory Receive Options Turn Off Mem...

Page 233: ...b to display the Fax Forward option and then press it 3 Enter the forwarding fax number up to 20 digits using the dial pad Press OK 4 Press Backup Print On or Backup Print Off If you select Backup Print On the machine prints received faxes at your machine so you will have a copy MFC J895DW When Fax Preview is turned on a backup copy of received faxes will not be printed even if you select Backup P...

Page 234: ...ges from your fax machine when you are at another location using the Remote Retrieval commands Your machine prints a backup copy of each stored fax This feature is available only for black and white faxes 1 Press Settings All Settings Fax Setup Receive Memory Receive 2 Press a or b to display the Fax Storage option and then press it 3 Press Related Information Memory Receive Options Forward Faxes ...

Page 235: ...oftware runs your machine transfers faxes to your computer automatically MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select PC Fax Receive Press OK d Select On Press OK The LCD displays the message Run the PC Fax Receive program on your computer e Press c f Select U...

Page 236: ...hange the destination computer repeat these steps Related Information Memory Receive Options Transfer Your Faxes or Fax Journal Report Transfer Faxes to Your Computer Receive Faxes Using PC FAX Receive Windows 229 ...

Page 237: ...n displays Print all faxes If you press Yes faxes in the memory will be printed before the setting changes If you press No faxes in the memory will not be printed and the setting will be unchanged If received faxes are left in the machine s memory when you change to PC Fax Receive from another option Fax Forward USA and Canada only Forward to Cloud or Fax Storage press USB or the name of the compu...

Page 238: ...t the machine to save or transfer incoming faxes 1 Press Settings All Settings Fax Setup Receive Memory Receive 2 Press Off The touchscreen displays Print all faxes or Erase all faxes if received faxes are in your machine s memory 3 Press Related Information Memory Receive Options Change Memory Receive Options Error and Maintenance Messages Telephone and Fax Problems 231 ...

Page 239: ...eive and store your faxes in its memory even when your PC is turned off 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Print Fax Press OK 3 Press c MFC J690DW MFC J895DW If you select Fax Storage you can print all faxes from the memory 1 Press Settings All Settings Fax Print Fax You can also print the faxes from the memory by pressing Stored Faxes on the tou...

Page 240: ...eval to call your machine from any touch tone telephone or fax machine and use a remote access code and remote commands to retrieve fax messages Set a Remote Access Code Use Your Remote Access Code Remote Retrieval Commands Forward Faxes Remotely Change the Fax Forwarding Number 233 ...

Page 241: ...ings Fax Remote Access 2 Enter a three digit code using the numbers 0 through 9 or using the dial pad The preset cannot be changed Press OK DO NOT use the same code used for Fax Receive Code 51 or Telephone Answer Code 51 To delete your code press and hold to restore the inactive setting and then press OK 3 Press Related Information Remote Fax Retrieval Use Your Remote Access Code Operation from E...

Page 242: ...f it has received faxes One long beep the machine received at least one fax No beeps the machine has not received a fax 4 When the machine gives two short beeps enter a command The machine will hang up if you wait longer than 30 seconds to enter a command The machine will beep three times if you enter an invalid command 5 When finished press 9 and then press 0 to deactivate your machine 6 Hang up ...

Page 243: ...ing has not been set up for example a Fax Forwarding number has not been registered You can register your Fax Forwarding number by entering 4 After you register the number Fax Forwarding will work 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 2 Retrieve all faxes Enter the fax number of a remote fax machine to receive stored fax messages 3 Erase faxes from memory If you hear one long bee...

Page 244: ...owed by If you hear one long beep you have messages 3 When you hear two short beeps press 9 6 2 4 Wait for the long beep and then use the dial pad to enter the fax number up to 20 digits of the remote fax machine where you want your fax messages sent followed by You cannot use and as dial numbers but you can press to insert a pause in the fax number 5 Hang up after you hear one long beep Your Brot...

Page 245: ...g beep you have messages 3 When you hear two short beeps press 9 5 4 4 Wait for the long beep enter the new number up to 20 digits of the remote fax machine you want your fax messages forwarded to using the dial pad then enter You cannot use and as dial numbers but you can press to insert a pause in the fax number 5 Press 9 0 to stop Remote Access when finished 6 Hang up after you hear one long be...

Page 246: ...Home Fax Voice Operations and Fax Numbers Voice Operations and Fax Numbers Voice Operations Store Fax Numbers Set up Groups for Broadcasting Dial Access Codes and Credit Card Numbers 239 ...

Page 247: ...Home Fax Voice Operations and Fax Numbers Voice Operations Voice Operations Send Tone Signals Pick up a Voice Call in Fax Tel Receive Mode Special Line Considerations 240 ...

Page 248: ... J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Hook 2 Press on the machine s control panel Any digits dialed after this will send tone signals When you are finished with the call the machine will return to the Pulse dialing service MFC J690DW MFC J895DW 1 Press Fax MFC J895DW If Fax Preview is set to On press Fax Sending Faxes 2 Press Hook 3 Press on the machine s control panel Any digits dialed...

Page 249: ... to alert you to pick up a voice call If you are at the machine lift the external telephone s handset and then press Hook button or Pickup button to answer If you are at an extension telephone lift the handset during the F T Ring and then press 51 between the pseudo double rings If no one is on the line or if someone wants to send you a fax send the call back to the machine by pressing 51 Related ...

Page 250: ...ers Voice Operations Special Line Considerations Special Line Considerations Rollover Telephone Lines Two Line Telephone System Convert Telephone Wall Outlets Install Your Brother Machine an External Two Line TAD and Two Line Telephone 243 ...

Page 251: ...anada The calls are usually passed down or rolled over to the next available telephone line in a preset order Your machine can work in a rollover system only if it is the last number in the sequence so the call cannot roll away Do not place the machine on any of the other numbers when the other lines are busy and a second fax call is received the fax call would be transferred to a line that does n...

Page 252: ...e only in the USA and Canada The two telephone numbers can be on separate jacks RJ11 or combined into one jack RJ14 Your machine must be plugged into an RJ11 jack RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires black red green yellow To test the type of jack plug in a two line telephone and see if it can access both lines If it can you must separate the line...

Page 253: ...from one RJ14 jack to two RJ11 jacks Or you can have an RJ11 wall outlet installed and slave or jump one of the telephone numbers to it The third way is the easiest Buy a triplex adapter You can plug a triplex adapter into an RJ14 outlet It separates the wires into two separate RJ11 jacks Line 1 Line 2 and a third RJ14 jack Lines 1 and 2 If your machine is on Line 1 plug the machine into L1 of the...

Page 254: ...h line cord if you add a two line telephone 1 Place the two line TAD and the two line telephone next to your machine 2 Plug one end of the telephone line cord for your machine into the L2 jack of the triplex adapter Plug the other end into the LINE jack of the machine 3 Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter Plug the other end into the L1...

Page 255: ... and Fax Numbers Store Fax Numbers Store Fax Numbers Store Address Book Numbers Store Address Book Numbers from Outgoing Calls Store Address Book Numbers from Caller ID History Change or Delete Address Book Names or Numbers 248 ...

Page 256: ...ny times as needed to increase the length of the pause f Select OK and then press OK To store another Speed Dial code repeat these steps 4 Press Stop Exit MFC J690DW MFC J895DW 1 Press Fax Address Book 2 Do the following steps a Press Edit Add New Address Name b Enter the name up to 16 characters using the touchscreen Press OK c Press Address 1 d Enter the first fax telephone number up to 20 digit...

Page 257: ...nfirm f Select Name Press OK g Enter the name up to 16 characters using the dial pad Press OK h Confirm the fax or telephone number i Select OK and then press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Fax Call History Outgoing Call 2 Press a or b to display the number you want to store and then press it 3 Press Edit Add to Address Book Name To delete the number from the Outgoing Call hist...

Page 258: ... and then press OK Press c Yes to confirm f Select Name Press OK g Enter the name up to 16 characters using the dial pad Press OK h Confirm the fax or telephone number i Select OK and then press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Fax Call History Caller ID History 2 Press a or b to display the name or number you want to store and then press it 3 Press Edit Add to Address Book Name ...

Page 259: ...e following steps a Press a or b to select the Speed Dial name where you want to delete the number b Press d or c to select the check box labeled with the Speed Dial name Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Fax Address Book Edit 2 Do one of the following Press Change to edit the names or fax or telephone numbers Press a or b to display the number you want to change and then pr...

Page 260: ...Related Information Store Fax Numbers 253 ...

Page 261: ...t Add Delete Press OK ii Select Alphabetical Order or Numerical Order Press OK iii Press a or b to select a number from the list iv Press d or c to select the check box labeled with the Speed Dial number Press OK 3 Select OK and then press OK 4 Press Stop Exit MFC J690DW MFC J895DW First you must store each fax number in the Address Book Then you can include them as numbers in the Group Each Group...

Page 262: ... Delete a Broadcasting Group Add or Delete a Broadcasting Group Member Send the Same Fax to More than One Recipient Broadcasting Store Address Book Numbers 255 ...

Page 263: ...ess a b d or c to select or Press OK several times to move the cursor under the incorrect character Then press a b d or c to select and press OK Re enter the correct letter 3 Select OK and then press OK 4 Press Stop Exit MFC J690DW MFC J895DW 1 Press Fax Address Book Edit Change 2 Press a or b to display the Group you want to change and then press it 3 Press Name 4 Enter the new Group name up to 1...

Page 264: ... Press a or b to select Delete Press OK 3 Do the following steps a Press a or b to select the Group you want to delete b Press d or c to select the check box labeled with the Group name Press OK 4 Press Stop Exit MFC J690DW MFC J895DW 1 Press Fax Address Book Edit Delete 2 Press a or b to display the Group you want to delete and then press it 3 Press OK 4 Press Related Information Set up Groups fo...

Page 265: ... using his Speed Dial number press a or b to select the Speed Dial number and then press d or c to remove the check box labeled with the Group name Repeat this step until you have added or deleted all the fax numbers you want 4 Press OK 5 Select OK and then press OK 6 Press Stop Exit MFC J690DW MFC J895DW 1 Press Fax Address Book Edit Change 2 Press a or b to display the Group you want to change a...

Page 266: ...n press OK 5 Read and review the message on the LCD and then press c 6 Press a or b to select Search and then press OK 7 Enter 02 the two digit Speed Dial number of Brother 2 using the dial pad 8 Press Black Start or Color Start You will dial 555 7000 To temporarily change a number you can substitute part of the number by using the dial pad For example to change the number to 555 7001 you could en...

Page 267: ...o 555 7001 you could enter the number Brother 1 555 using Address Book press Apply and then press 7001 using the touchscreen If you must wait for another dial tone or signal at any point in the dialing sequence create a pause in the number by pressing Pause Related Information Voice Operations and Fax Numbers Store Address Book Numbers 260 ...

Page 268: ...External Devices Telephone Services and External Devices Voice Mail Distinctive Ring Caller ID Voice Over Internet Protocol VoIP Telephone Line Interference External TAD Telephone Answering Device External and Extension Telephones 261 ...

Page 269: ...ne that allows a person with one line to receive fax and voice calls through two different telephone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring Ident A Ring Ident A Call Data Ident A Call Teen Ring and SimpleBiz Fax Alternate Number Ringing This service estab...

Page 270: ...telephone number for your machine Contact your telephone company for availability and rates What does Brother s Distinctive Ring do The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can only receive faxes You must pay for your telephone company s Dis...

Page 271: ...e the fax must listen to the ring pattern to compare it to the pattern that was registered Other telephones on the same line will ring If you program the machine correctly it will recognize the registered ring pattern of the fax number within two ring patterns and then answer with a fax tone When the voice number is called the machine will not answer Related Information Telephone Services and Exte...

Page 272: ...wing a Select Distinctive Press OK b Select On Press OK If you have already registered Distinctive Ring and want to change the pattern go to the next step 4 Press a or b to select the following a Select Ring Pattern Press OK b Select the stored ring pattern you want You will hear each pattern as you select it Make sure you select the pattern that the telephone company gave you Press OK 5 Press Sto...

Page 273: ...e faxes on your Distinctive Ring number you can turn off Distinctive Ring The machine will stay in Manual receive mode so you must set the Receive Mode again Related Information Distinctive Ring Choose the Correct Receive Mode 266 ...

Page 274: ... Distinctive Press OK You can see the current setting d Select Distinctive Press OK e Select Off Press OK 3 Press Stop Exit When you turn off Distinctive Ring the machine will stay in Manual mode You must set the Receive Mode again MFC J690DW MFC J895DW 1 Press Settings All Settings Fax Miscellaneous Distinctive Distinctive 2 Press Off 3 Press When you turn off Distinctive Ring the machine will st...

Page 275: ...ce you answer a call the Caller ID information disappears from the LCD and is stored in Caller ID memory View the list or select a number and fax to it add it to the Address Book or delete it from the history You can print a list of the Caller ID information received by your machine This feature is not available in some countries This feature may not be available in certain areas of the USA and Ca...

Page 276: ...ng plan does not follow the standard 1 area code seven digit number dialing system for calling outside your area code you may experience problems returning calls from the Caller ID history and will not be able to return calls to those numbers using Caller ID history MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Fa...

Page 277: ...telephone cord to the jack labeled LINE on your machine Connect the other end of the telephone cord to a modem interface box phone adapter splitter or other such device If you have questions about how to connect your machine to the VoIP system contact your VoIP provider After you have connected your machine to the VoIP system press the Hook button to verify the machine has a dial tone If the machi...

Page 278: ...the TAD must be connected to the EXT jack of the machine If you subscribe to your telephone company s Distinctive Ring service You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company s Distinctive Ring service have registered the distinctive ring pattern on your machine and use that number as a fax number The recommended setting is at least four ring...

Page 279: ...abeled EXT and then plug the telephone line cord from your external TAD into the EXT jack Make sure this cord is connected to the TAD at the TAD s telephone line jack and not its handset jack 1 3 Set your external TAD to the minimum number of rings allowed For more information contact your telephone provider The machine s Ring Delay setting does not apply 4 Record the outgoing message on your exte...

Page 280: ...end beginning your OGM with an initial five second silence because the machine cannot hear fax tones over a loud voice You may try leaving out this pause but if your machine has trouble receiving faxes then you should re record the OGM to include it 2 Limit your speaking to 20 seconds 3 End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the...

Page 281: ...the last line on the system This prevents the machine being activated each time the system receives telephone calls If all incoming calls will be answered by a switchboard operator we recommend setting the Receive Mode to Manual We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX Any difficulties with sending or receiving faxes should be rep...

Page 282: ...al Devices External and Extension Telephones External and Extension Telephones Connect an External or Extension Telephone Operation from External and Extension Telephones Use a Non Brother Cordless External Handset Use the Remote Codes 275 ...

Page 283: ...ne You can connect a separate telephone to your machine as shown in the diagram below Connect the telephone line cord to the jack labeled EXT Before you connect an external telephone remove the protective cap 3 from the EXT jack on the machine 3 1 Extension telephone 2 External telephone 3 Protective Cap 1 2 Related Information External and Extension Telephones 276 ...

Page 284: ...l telephone connected to the EXT jack of the machine you can make the machine receive the fax by pressing the Start button and selecting the option to receive If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone by pressing Pickup or by pressing Hook If you answer a call and no one is on the line You should assume that you...

Page 285: ...n Brother cordless telephone is connected to the EXT jack of the machine and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you must go to the machine so you can press Pickup or press Hook to transfer the call to the cordless handset Related Information External and Extension Telephones 278 ...

Page 286: ...tton and then selecting the option to receive Telephone Answer Code If you receive a voice call and the machine is in F T mode it will start to sound the F T ring pseudo double ring after the initial Ring Delay If you pick up the call on an extension telephone you can turn the F T ring off by pressing 51 make sure you press this between the rings If the machine answers a voice call and pseudo doub...

Page 287: ...odes again Press OK e Select On Press OK 3 Do one of the following To change the Fax Receive Code press a or b to select Fax Receive Code and then press OK Enter the new code Press OK To change the Telephone Answer Code press a or b to select Tel Answer and then press OK Enter the new code Press OK 4 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Fax Setup Receive Remote Codes...

Page 288: ...Home Fax Fax Reports Fax Reports Set the Transmission Verification Report s Style Set the Fax Journal s Interval Period Print Reports 281 ...

Page 289: ...895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Report Setting Press OK c Select Transmission Press OK d Select the option you want Press OK If you select On Image or Error only Image the image will not appear on the Transmission Verification Report if Real Time Transmission is set to On The image will not appear on the report when...

Page 290: ... If you want an extra report before it is due to print you can print it without erasing the jobs Every 50 Faxes The machine will print the Journal when the machine has stored 50 fax jobs 4 If you selected 6 12 24 hours 2 or 7 days press a or b to select Time and then press OK Enter the time of day using the dial pad Press OK Enter the time in the same time format as your machine s date and time se...

Page 291: ...f you selected Every 7 Days press Day Press a or b to display the Every Monday Every Tuesday Every Wednesday Every Thursday Every Friday Every Saturday or Every Sunday option and then press the first day of the seven day countdown 6 Press Related Information Fax Reports Set the Machine to Power Off Automatically 284 ...

Page 292: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 285 ...

Page 293: ...Home Fax PC FAX PC FAX for Windows PC FAX for Windows PC FAX Overview Windows Send a Fax Using PC FAX Windows Receive Faxes on Your Computer Windows 286 ...

Page 294: ... PC FAX Overview Windows PC FAX Overview Windows Reduce paper consumption and save time by using Brother s PC FAX software to send faxes directly from your machine Configure PC FAX Windows Configure your PC Fax Address Book Windows 287 ...

Page 295: ...ur model name if not already selected Click PC FAX in the left navigation bar and then click Setup Sending The PC FAX Setup dialog box appears 2 Do one of the following Click the User Information tab and then type your user information in the fields Each Microsoft account can have its own customized User Information screen for custom fax headers and cover pages Click the Sending tab and then type ...

Page 296: ... groups to personalize your Brother Address Book Add a Member to your PC FAX Address Book Windows Create a Group in your PC FAX Address Book Windows Edit Member or Group Information in your PC FAX Address Book Windows Delete a Member or Group in your PC FAX Address Book Windows Export your PC FAX Address Book Windows Import Information to your PC FAX Address Book Windows 289 ...

Page 297: ...e of the following Windows 7 Click Start All Programs Brother Brother Utilities Click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send Windows 8 and Windows 10 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation ...

Page 298: ...3 Type the member s information in the corresponding fields Only the Name field is required 4 Click OK Related Information Configure your PC Fax Address Book Windows 291 ...

Page 299: ...ndows 7 Click Start All Programs Brother Brother Utilities Click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send Windows 8 and Windows 10 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Ad...

Page 300: ...le Names field select each name you want to include in the group and then click Add Members added to the group appear in the Group Members box 5 When finished click OK Each group can contain up to 50 members Related Information Configure your PC Fax Address Book Windows 293 ...

Page 301: ... and select your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send Windows 8 and Windows 10 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send The Address Book dialog box appears 2 Select the member or group yo...

Page 302: ...lect your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send Windows 8 and Windows 10 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send The Address Book dialog box appears 2 Select the member or group you want ...

Page 303: ...s Book Send Windows 8 and Windows 10 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send The Address Book dialog box appears 2 Click the File menu and then select Export 3 Select one of the following Text The Select Items dialog box appears Go to step 4 vCard You must ...

Page 304: ...CII file under the Divide Character section select the Tab or Comma option to separate the data fields 6 Click OK 7 Browse to the folder on your computer where you want to save the data type the file name and then click Save Related Information Configure your PC Fax Address Book Windows 297 ...

Page 305: ...t and select your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send Windows 8 and Windows 10 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Address Book Send The Address Book dialog box appears 2 Click the File menu and then...

Page 306: ...xt file 5 If you are importing an ASCII file under the Divide Character section select the Tab or Comma option to separate the data fields 6 Click OK 7 Browse to the folder where you want to import the data type the file name and then click Open Related Information Configure your PC Fax Address Book Windows 299 ...

Page 307: ... numbers on the dial pad to type the number and then click Add Send Address If you select the Dial Restriction check box a confirmation dialog box will appear for you to re type the fax number using the keyboard This feature helps to prevent transmissions to the wrong destination Click the Address Book button and then select a member or group from the Address Book If you make a mistake click All C...

Page 308: ...Receive Faxes on Your Computer Windows Receive Faxes on Your Computer Windows Use Brother s PC FAX software to receive faxes on your computer screen them and print only those faxes you want Receive Faxes Using PC FAX Receive Windows 301 ...

Page 309: ...ou turn off your computer your machine will continue to receive and store faxes in your Brother machine s memory The machine s LCD will display the number of stored faxes received When you start this application the software will transfer all received faxes to your computer at once You can enable the Backup Print option if you want the machine to print a copy of the fax before the fax is sent to y...

Page 310: ...r Brother Utilities Click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Receive Windows 8 and Windows 10 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Receive 2 Confirm the message and click Yes The PC ...

Page 311: ...eeded Preferences Configure to start PC FAX Receive automatically when you start Windows Save Configure the path to save PC FAX files and select the received document format Upload to Configure the path to the SharePoint server and select the option to upload automatically or manually available only for Administrators Device Select the Brother machine that you want to receive PC FAX Lock available...

Page 312: ...tructions for a network user then the machine should already be configured for your network 1 Double click the PC FAX Receive icon in your computer task tray The PC FAX Receive window appears 2 Click Settings 3 Click Device Add 4 Select the appropriate connection method Select your machine from the automatic search results below Connected Brother machines will be displayed Select a device from the...

Page 313: ... computer name that will appear on the machine s LCD type the new name in the Enter your PC display name Max 15 Characters field 6 Click OK Related Information Run Brother s PC FAX Receive on Your Computer Windows 306 ...

Page 314: ...iving messages Messages received Unread messages 1 Double click the PC FAX Receive icon in your computer task tray The PC FAX Receive window appears 2 Click any faxes in the list to view them 3 When finished click in the right top corner of the window to close it Even after closing the window PC FAX Receive is active and the PC FAX Receive icon will remain in your computer task tray To close PC FA...

Page 315: ...Related Information Receive Faxes Using PC FAX Receive Windows 308 ...

Page 316: ... FAX for Mac PC FAX for Mac Use Brother s PC FAX software to send faxes directly from your Mac without printing them This feature helps reduce your paper consumption and save time Send Faxes from Your Application Mac 309 ...

Page 317: ...fax machine supports color faxes 1 Create a document in a Mac application 2 From an application such as Apple TextEdit click the File menu and then select Print 3 Click the application pop up menu and then select the Send Fax option 4 Click the Output pop up menu and then select the Facsimile option 5 Type a fax number in the Input Fax Number field and then click Add The fax number is displayed in...

Page 318: ...er click the Add button after entering the first fax number and type the next fax number The destination fax numbers will be listed in the Destination Fax Numbers field 6 Click Print to send the fax Related Information PC FAX for Mac 311 ...

Page 319: ...Home PhotoCapture Center PhotoCapture Center Print Photos Directly from Media Copy Photos from Media to a Computer Print Photos from ControlCenter4 Windows 312 ...

Page 320: ...gital camera media or a USB Flash memory drive scan documents and save them directly to a memory card or USB flash drive When your machine is connected to a computer you can use your computer to access a memory card or USB flash drive inserted in the front of the machine Compatible Media Important Information about Photo Printing Print Photos from Media on the Brother Machine 313 ...

Page 321: ... USB flash drives and digital cameras that use the USB mass storage standard Other USB devices are not supported Compatible Media USB flash drive SD Memory Card SDHC Memory Card SDXC Memory Card MultiMediaCard MultiMediaCard plus miniSD Adapter required miniSDHC Adapter required microSD Adapter required microSDHC Adapter required MultiMediaCard mobile Adapter required Related Information Save Scan...

Page 322: ...ting an index or image the machine will print all the valid images even if one or more images have been corrupted Corrupted images will not be printed Memory card users Your machine is designed to read memory cards that have been formatted by a digital camera When a digital camera formats a memory card it creates a special folder into which it copies image data If you must use your computer to mod...

Page 323: ...int Photos from Media on the Brother Machine Preview and Print Photos from Media Print a Photo Index Sheet Thumbnails from Media Print Photos by Image Number Print ID Photos Print Photos with Auto Cropping Print Borderless Photos from Media Print the Date from Your Photo s Data Print Settings for Photos 316 ...

Page 324: ...c to display the photo you want to print and then press it To print all photos press Print All and then press Yes to confirm 5 Enter the number of copies in one of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK 6 Press OK 7 Repeat the last three steps until you have selected...

Page 325: ...a or computer has used to identify the pictures Only file names that are 20 characters or less will be printed correctly on the index sheet File names cannot be printed correctly if they contain non alphanumeric characters but non alphanumeric characters do not affect photo print settings 1 Open the media slot cover 2 Put the memory card or USB flash drive in the correct slot 3 Press Photo Index P...

Page 326: ...ss OK Enter multiple numbers at one time using a comma or a hyphen For example enter 1 3 6 to print images No 1 No 3 and No 6 Print a range of images using a hyphen For example enter 1 5 to print images No 1 to No 5 Enter up to 12 characters including commas and hyphens for the image numbers you want to print 5 Enter the number of copies in one of the following ways Press or on the touchscreen Pre...

Page 327: ...e setting 1 Open the media slot cover 2 Put the memory card or USB flash drive in the correct slot 3 Press Photo ID Photo Print 4 Press d or c to display the photo you want and then press it 5 Press a or b to adjust the size of the crop you want and then press it The machine crops the photo to the selected size To crop to a different size repeat these steps 6 Confirm the displayed image Rotate the...

Page 328: ...the whole image change this setting to Off If you set the Cropping setting to Off set the Borderless setting to Off also Cropping On Cropping Off 1 Open the media slot cover 2 Put the memory card or USB flash drive in the correct slot 3 Press Photo Select Files 4 Press d or c to display each photo When the photo you want appears press it and then press OK 5 Press OK 6 Press Print Settings Cropping...

Page 329: ... the edges of the paper Printing time will be slower 1 Open the media slot cover 2 Put the memory card or USB flash drive in the correct slot 3 Press Photo Select Files 4 Press d or c to display each photo When the photo you want appears press it and then press OK 5 Press OK 6 Press Print Settings Borderless 7 Press On or Off 8 When finished press or OK 9 Press Start Related Information Print Phot...

Page 330: ...ate will be printed on the lower right corner To use this setting the photo must include the date 1 Open the media slot cover 2 Put the memory card or USB flash drive in the correct slot 3 Press Photo Select Files 4 Press d or c to display each photo When the photo you want appears press it and then press OK 5 Press OK 6 Press Print Settings Print Date 7 Press On or Off 8 When finished press or OK...

Page 331: ...ect the print layout Brightness Adjust the brightness Contrast Adjust the contrast Increasing the contrast will make an image look sharper and more vivid Cropping Crop the image around the margin to fit the paper size or print size Turn this feature off when you want to print whole images or prevent unwanted cropping Borderless Expand the printable area to fit the edges of the paper Print Date Pri...

Page 332: ...otos from Media to a Computer If you would like to copy photos stored in a memory card or USB flash drive to a folder on your computer follow the steps for your connection type and Operating System Before Copying Photos Copy Photos from Media Over a Local Connection 325 ...

Page 333: ...r computer with a memory card or USB flash drive in the media drive of the machine You could lose your data or damage the media The machine will read only the media that was put in first While the machine is printing photos from the media your computer cannot access the photo printing for any other operation Related Information Copy Photos from Media to a Computer 326 ...

Page 334: ...ur computer screen 4 You can edit a file and save it to another drive on your computer 5 Quit all applications that are running stored data on the media 6 Do one of the following Windows In Windows Explorer right click the removable disk icon and select Eject Mac Drag the removable disk icon into the Trash icon 7 Wait until your Brother machine has stopped accessing the media before removing the m...

Page 335: ...d one extra sheet of the same photo paper in the paper tray 2 Click the ControlCenter4 icon in the task tray and then click Open 3 Do one of the following If you are using Advanced Mode click the Photo tab and then click the Photo Print button If you are using Home Mode click the Photo tab 4 Select the folder that contains the image you want to print Option Description My CC4 Folder The My CC4 Fol...

Page 336: ... Media Type and Layout options 10 Click the Properties button to configure the Print Quality Color Grayscale and Color Mode options if needed To print the image s timestamp in the lower right corner of the image select the Print Date check box 11 To change other printer settings click the Print Options button For Advanced Mode only 12 Click OK 13 Click the Preview button to view the image on scree...

Page 337: ...ate Fit to Window Set the zoom level so that the image fits the window Zoom In Zoom Out Enlarge or reduce the selected image Rotate Counterclockwise Rotate Clockwise Rotate the image by 90 degrees clockwise or counter clockwise Previous Next Display the previous or next image 3 Trimming This feature allows you to remove unwanted areas from your photos 4 Image Correction Auto Correction Select this...

Page 338: ...o enhance natural colors such as green and blue Night Scene Select this option to optimize the image adjustments for a night scene photo Soft Light Select this option to soften bright edges Related Information Print Photos from ControlCenter4 Windows 331 ...

Page 339: ...Supported Basic Network Features Network Management Software and Utilities Additional Methods of Configuring Your Brother Machine for a Wireless Network Advanced Network Features Technical Information for Advanced Users 332 ...

Page 340: ... 5 macOS v10 11 x macOS v10 12 x Printing Yes Yes Yes Scanning Yes Yes PC Fax Send Available only for certain models Yes Yes PC Fax Receive Available only for certain models Yes BRAdmin Light 1 Yes Yes BRAdmin Professional 2 Yes Yes Remote Setup Available only for certain models Yes Status Monitor Yes Yes Driver Deployment Wizard Yes Yes Related Information Network 1 BRAdmin Light is available as ...

Page 341: ...nd Utilities Network Management Software and Utilities Configure and change your Brother machine s network settings using a management utility Learn about Network Management Software and Utilities Change Machine Settings from Your Computer 334 ...

Page 342: ...fessional can also log activity of Brother devices on your network and export the log data Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest version of Brother s BRAdmin Professional utility Node name The node name appears in the current BRAdmin Professional window The default node name is BRNxxxxxxxxxxxx for a wired network or BRWxxxxx...

Page 343: ...etwork we recommend using the Brother installation disc Before Configuring Your Brother Machine for a Wireless Network Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network When the SSID is Not Broadcast Use Wi ...

Page 344: ...ction for all types of documents and applications If you are printing large files such as multi page documents with mixed text and large graphics you may want to consider selecting wired Ethernet for faster data transfer supported models only or USB for the fastest throughput speed Although the Brother machine can be used in both a wired and wireless network supported models only only one connecti...

Page 345: ...ur machine automatically tries to connect to your wireless network If your wireless device is connected successfully the machine s LCD displays Connected You have completed the wireless network setup To install the Full Driver Software Package necessary for operating your machine insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions C...

Page 346: ...Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network 339 ...

Page 347: ...ing a PIN created by an Enrollee your machine to the Registrar a device that manages the wireless LAN you can set up the wireless network and security settings For more information on how to access WPS mode see the instructions provided with your wireless access point router Type A Connection when the wireless LAN access point router 1 doubles as the Registrar 1 Type B Connection when another devi...

Page 348: ...ork in advance For more information see the instructions supplied with your wireless LAN access point router If you use Windows 7 Windows 8 or Windows 10 as a Registrar you can install the printer driver after the wireless configuration by following the on screen instructions To install the Full Driver Software Package necessary for operating your machine insert the Brother installation disc into ...

Page 349: ...advance For more information see the instructions supplied with your wireless LAN access point router If you use Windows 7 Windows 8 or Windows 10 as a Registrar you can install the printer driver after the wireless configuration by following the on screen instructions To install the Full Driver Software Package necessary for operating your machine insert the Brother installation disc into your co...

Page 350: ...ES TKIP For example Network Name SSID HELLO Communication Mode Authentication Method Encryption Mode Network Key Infrastructure WPA2 PSK AES 12345678 If your router uses WEP encryption enter the key used as the first WEP key Your Brother machine supports the use of the first WEP key only 2 Press Settings 3 Press a or b to select the following a Select Network Press OK b Select WLAN Press OK c Sele...

Page 351: ...your model s Downloads page on the Brother Solutions Center at support brother com MFC J690DW MFC J895DW Before configuring your machine we recommend writing down your wireless network settings You will need this information before you continue with the configuration 1 Check and write down the current wireless network settings Network Name SSID Communication Mode Authentication Method Encryption M...

Page 352: ...information about how to enter text see the Appendix Your Brother machine supports the use of the first WEP key only 10 The machine attempts to connect to the wireless device you have selected If your wireless device is connected successfully the LCD displays Connected You have completed the wireless network setup To install the Full Driver Software Package necessary for operating your machine ins...

Page 353: ...iguring Your Brother Machine for a Wireless Network Use Wi Fi Direct Use Wi Fi Direct Print or Scan from Your Mobile Device Using Wi Fi Direct Configure Your Wi Fi Direct Network I Cannot Complete the Wireless Network Setup Configuration 346 ...

Page 354: ...using the one push or PIN Method of Wi Fi Protected Setup WPS You can also configure a wireless network by manually setting a SSID and password Your Brother machine s Wi Fi Direct feature supports WPA2 security with AES encryption 1 2 1 Mobile device 2 Your Brother machine Although the Brother machine can be used in both a wired supported models only and wireless network only one connection method...

Page 355: ...s from your machine s control panel Wi Fi Direct Network Configuration Overview Configure Your Wi Fi Direct Network Using the One Push Method Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Direct Network Using the PIN Method Configure Your Wi Fi Direct Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Dir...

Page 356: ...n Yes Go to Step 4 No See Related Information Configure Your Wi Fi Direct Network Manually 4 Does your mobile device support one push configuration for Wi Fi Protected Setup WPS Option Description Yes See Related Information Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS No See Related Information Configure Your Wi Fi Direct Network Using the PIN Method ...

Page 357: ...s not the G O it will display available device names with which to configure a Wi Fi Direct network Select the mobile device to which you want to connect and press OK Search for available devices again by selecting Rescan 5 If your mobile device connects successfully the machine displays Connected You have completed the Wi Fi Direct network setup MFC J690DW MFC J895DW If your mobile device support...

Page 358: ...e device connects successfully the machine displays Connected You have completed the Wi Fi Direct network setup Related Information Configure Your Wi Fi Direct Network Wi Fi Direct Network Configuration Overview 351 ...

Page 359: ...ce s user s guide for instructions when Activate Wi Fi Direct on other device appears Press c on your Brother machine This will start the Wi Fi Direct setup 4 If your mobile device connects successfully the machine displays Connected You have completed the Wi Fi Direct network setup MFC J690DW MFC J895DW If your mobile device supports WPS PBC Push Button Configuration follow these steps to configu...

Page 360: ... Wi Fi Direct Network Configuration Overview 353 ...

Page 361: ...w the instructions and then go to the next step If the PIN is displayed on your Brother machine enter the PIN in your mobile device When your Brother machine is not the G O Group Owner it will display available device names with which to configure a Wi Fi Direct network Select the mobile device to which you want to connect and press OK Search for available devices again by selecting Rescan When Se...

Page 362: ...rk Select the mobile device to which you want to connect Search for available devices again by pressing Rescan Do one of the following Press Display PIN Code to display the PIN on your machine and enter the PIN in your mobile device Follow the instructions Press Input PIN Code to enter a PIN shown on your mobile device in the machine and then press OK Follow the instructions If your mobile device ...

Page 363: ...Direct setup 4 The machine will wait for a connection request from your mobile device If the LCD prompts you to enter a PIN enter the PIN displayed on your mobile device in the machine Press OK 5 If your mobile device connects successfully the machine displays Connected You have completed the Wi Fi Direct network setup MFC J690DW MFC J895DW If your mobile device supports the PIN Method of Wi Fi Pr...

Page 364: ...Related Information Configure Your Wi Fi Direct Network Wi Fi Direct Network Configuration Overview 357 ...

Page 365: ...three minutes Go to your mobile device s wireless network settings screen and enter the SSID name and password 4 If your mobile device connects successfully the machine displays Connected You have completed the Wi Fi Direct network setup MFC J690DW MFC J895DW If your mobile device does not support Wi Fi Direct or WPS you must configure a Wi Fi Direct network manually 1 Press Settings All Settings ...

Page 366: ...Home Network Advanced Network Features Advanced Network Features Print the Network Configuration Report 359 ...

Page 367: ... IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Print Reports Press OK b Select Network Config Press OK 3 Press c The machine prints the...

Page 368: ...Home Network Technical Information for Advanced Users Technical Information for Advanced Users Reset the Network Settings to Factory Default Print the WLAN Report 361 ...

Page 369: ...e any important messages This feature restores all wired supported models only and wireless network settings to the factory settings You can also reset the print server to its factory default settings using BRAdmin Light or BRAdmin Professional MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Network Press OK b Selec...

Page 370: ...nt the WLAN Report If the WLAN Report does not print check your machine for errors If there are no visible errors wait for one minute and then try to print the report again MFC J690DW MFC J895DW 1 Press Settings All Settings Print Reports WLAN Report Yes The machine will print the WLAN Report If the WLAN Report does not print check your machine for errors If there are no visible errors wait for on...

Page 371: ...z SSID ESSID Make sure the access point router is set to 2 4 GHz or 2 4 GHz 5 GHz mixed mode TS 04 The Authentication Encryption methods used by the selected wireless access point router are not supported by your machine Change the authentication and encryption methods of the wireless access point router Your machine supports the following authentication methods WPA Personal TKIP or AES WPA2 Perso...

Page 372: ...ttings 2 See the documentation provided with your WLAN access point router for information on how to find the security settings If the WLAN access point router is set to not broadcast the SSID the SSID will not automatically be detected You will have to manually enter the SSID name The Network key may also be described as the Password Security Key or Encryption Key If you do not know the SSID and ...

Page 373: ...Home Security Security Lock the Machine Settings 366 ...

Page 374: ...fore turning on the machine s Access Lock make a careful note of your password If you forget the password you must reset all passwords stored in the machine by contacting your administrator or Brother Customer Service About Using Memory Security About Using TX Lock 367 ...

Page 375: ...lable Receiving faxes into memory limited by memory capacity Fax Forwarding if Fax Forwarding was already On Remote Retrieval if Fax Storage was already On and your Remote Access Code was already set While Memory Security is On the following operations are NOT available Operation from the control panel Printing received faxes PC printing PC scanning PC Fax Receive Printing with NFC Scanning with N...

Page 376: ...odels MFC J895DW Make a careful note of your password 1 Press Settings All Settings Fax Miscellaneous Memory Security 2 Enter a four digit number for the password using the touchscreen Press OK 3 When the touchscreen displays Verify re enter the password using the touchscreen Press OK 4 Press Related Information About Using Memory Security 369 ...

Page 377: ... Settings Fax Miscellaneous Memory Security Set Password 2 Enter the registered four digit number for the current password using the touchscreen Press OK 3 Enter a four digit number for a new password using the touchscreen Press OK 4 When the touchscreen displays Verify re enter the new password using the touchscreen Press OK 5 Press Related Information About Using Memory Security 370 ...

Page 378: ...our digit password using the keyboard on the touchscreen Press OK The machine goes offline and the touchscreen displays Memory Security Turning off Memory Security a Press Unlock b Enter the current four digit password and then press OK If you enter the wrong password the touchscreen displays Wrong Password and stays offline The machine will stay in Secure Mode until the correct password is entere...

Page 379: ...90DW Fax Storage If Fax Storage was already On MFC J690DW Remote Retrieval If Fax Storage was already On MFC J690DW PC Fax Receive If PC Fax Receive was already On While the TX Lock feature is turned on your machine will receive faxes and store them in its memory Then when TX Lock is turned off the faxes will be sent to your chosen PC While TX Lock is On the following operations are NOT available ...

Page 380: ...a Select Fax Press OK b Select Miscellaneous Press OK c Select TX Lock Press OK 3 Enter a four digit number for the password Press OK 4 Re enter the password Press OK 5 Press Stop Exit MFC J690DW 1 Press Settings All Settings Fax Miscellaneous TX Lock 2 Enter a four digit number for the password using the touchscreen Press OK 3 When the touchscreen displays Verify re enter the password using the t...

Page 381: ... Press OK 3 Enter the four digit number of the current password Press OK 4 Enter a four digit number for the new password Press OK 5 Re enter the new password Press OK 6 Press Stop Exit MFC J690DW 1 Press Settings All Settings Fax Miscellaneous TX Lock Set Password 2 Enter the four digit number of the current password using the touchscreen Press OK 3 Enter a four digit number for the new password ...

Page 382: ... the current four digit password and then press OK If you enter the wrong password the LCD displays Wrong Password and stays offline The machine will stay in TX Lock Mode until the correct password is entered MFC J690DW 1 Press Settings All Settings Fax Miscellaneous TX Lock Set TX Lock 2 Enter the registered four digit password using the touchscreen Press OK The machine goes offline and the touch...

Page 383: ...ome Mobile Web Connect Mobile Web Connect Brother Web Connect Google Cloud Print AirPrint Mobile Printing for Windows Mopria Print Service Brother iPrint Scan for mobile Near Field Communication NFC 376 ...

Page 384: ...r Using Brother Web Connect Set Up Brother Web Connect Scan and Upload Documents Using Brother Web Connect Upload a Document from an External Memory Device Using Brother Web Connect Download and Print Documents Using Brother Web Connect Download and Save a Document to an External Memory Device Using Brother Web Connect FaxForward to Cloud or E mail 377 ...

Page 385: ...ther files 4 Web Service To use Brother Web Connect your Brother machine must be connected to a network that has access to the Internet through either a wired or wireless connection For network setups that use a proxy server the machine must also be configured to use a proxy server If you are unsure of your network configuration check with your network administrator A proxy server is a computer th...

Page 386: ...box An online file storage sharing and synchronization service URL www dropbox com OneDrive An online file storage sharing and management service URL https onedrive live com Box An online document editing and sharing service URL www box com OneNote An online document editing and sharing service URL www onenote com Brother Creative Center A website that offers various templates such as greeting car...

Page 387: ...F Upload images saved on media MFC J690DW MFC J895DW JPEG FaxForward to the online services MFC J690DW MFC J895DW JPEG PDF TIFF JPEG PDF TIFF Not all services are available in all countries For Hong Kong Taiwan and Korea Brother Web Connect supports only file names written in English Files named in the local language will not be downloaded Related Information Brother Web Connect 380 ...

Page 388: ...er Web Connect Conditions for Using Brother Web Connect Conditions for Using Brother Web Connect Brother Software Installation for Using Brother Web Connect Configure the Proxy Server Settings Using the Machine s Control Panel 381 ...

Page 389: ...uter that has access to the Internet and has the Brother machine s software installed Windows To install the Brother Software and configure the machine to be able to print over your wired or wireless network see the Quick Setup Guide included with your Brother machine Mac To install the Full Driver Software Package go to your model s Downloads page on the Brother Solutions Center at support brothe...

Page 390: ...C J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Network Press OK b Select Web Connect Settings Press OK c Select Proxy Settings Press OK d Select Proxy Connection Press OK e Select On Press OK f Select the option that you want to set Press OK g Enter the proxy server information Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Netw...

Page 391: ...r Web Connect Brother Web Connect Setup Overview Create an Account for Each Online Service Before Using Brother Web Connect Apply for Brother Web Connect Access Register an Account on Your Brother Machine for Brother Web Connect Set Up Brother Web Connect for Brother CreativeCenter 384 ...

Page 392: ...n additional account 3 2 1 1 User registration 2 Web Service 3 Obtain account Step 2 Apply for Brother Web Connect access Start Brother Web Connect access using a computer and obtain a temporary ID 3 2 1 1 Enter account information 2 Brother Web Connect application page 3 Obtain temporary ID Step 3 Register your account information on your machine so you can access the service you want to use Ente...

Page 393: ...Related Information Set Up Brother Web Connect 386 ...

Page 394: ...reating an account log on and use the account once with a computer before using the Brother Web Connect feature Otherwise you may not be able to access the service using Brother Web Connect If you already have an account there is no need to create an additional account After you finish creating an account with the online service you want to use apply for Brother Web Connect access You do not need ...

Page 395: ...l name if not already selected Click Do More in the left navigation bar and then click Brother Web Connect Windows 8 1 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen Click Brother Utilities and then click the drop down list and select your model name if not already...

Page 396: ...e machine The temporary ID is valid for 24 hours 5 Close the web browser Now that you have a Brother Web Connect access ID you must register this ID on your machine and then use your machine to access the web service you want to use Related Information Set Up Brother Web Connect 389 ...

Page 397: ...ister Press OK b Select Register Delete Press OK c Select Register Account Press OK 3 The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access Press c 4 Enter the temporary ID using the dial pad Press OK An error message will appear on the LCD if the information you entered does not match the temporary ID you received when you applied for a...

Page 398: ...D if the information you entered does not match the temporary ID you received when you applied for access or if the temporary ID has expired Either enter the temporary ID correctly or apply for access again and receive a new temporary ID 7 The machine will prompt you to enter the account name that you want to be displayed on the LCD Press OK 8 Enter the name using the LCD and then press OK 9 Do on...

Page 399: ...iveCenter Related Models MFC J690DW MFC J895DW Brother Web Connect is set up to work with Brother CreativeCenter automatically No configuration is needed to create the calendars business cards posters and greeting cards available at www brother com creativecenter Brother CreativeCenter is not available in all countries Related Information Set Up Brother Web Connect 392 ...

Page 400: ... updates or announcements about Brother Web Connect s features will appear on the LCD Read the information and then press c 3 Press a or b to select the following a Select the service that hosts the account to which you want to upload Press OK b Select your account name Press OK 4 If the PIN entry screen appears enter the four digit PIN and then press OK 5 Press a or b to select Upload Scanner and...

Page 401: ...u pressed Scan to Web this option does not appear This option may not appear depending on the service 7 Follow the on screen instructions to complete this operation Related Information Brother Web Connect 394 ...

Page 402: ... card could be damaged For Hong Kong Taiwan and Korea Brother Web Connect supports only file names written in English Files named in the local language will not be uploaded 1 Open the media slot cover 2 Insert a memory card or USB flash drive into your machine The LCD automatically changes 3 Press d or c to display Web Press Web If information regarding the Internet connection appears on the machi...

Page 403: ...rivileges for those documents Certain services allow guest users to view documents that are public When accessing a service or an account as a guest user you can view documents that the owner has made public that is documents with no viewing restrictions To download other users documents you must have access privileges to view the corresponding albums or documents For Hong Kong Taiwan and Korea Br...

Page 404: ... then press it When the information regarding access as a guest user appears press OK 4 Press a or b to display Download Print Press Download Print If you accessed the service as a guest user enter or select the account name of the user whose documents you want to download 5 Press a or b to display the desired album and then press it An album is a collection of documents However the actual term ma...

Page 405: ...res will appear on the LCD Read the information and then press OK 2 Press a or b to display Print CreativeCenter Templates Press Print CreativeCenter Templates 3 Press a or b to display the desired category and then press it 4 Select the desired file Enter the number of copies you want to print and then press OK Repeat this step until you have selected all the files that you want to print 5 When f...

Page 406: ...e file name Images are saved in the BROTHER folder which can be found on the root level of the media IMPORTANT DO NOT remove the memory card or USB flash drive while your Brother machine is accessing the media Otherwise the card USB flash drive or data stored on the card could be damaged 1 Open the media slot cover 2 Insert a memory card or USB flash drive into your machine The LCD automatically c...

Page 407: ...lect the notebook and then select the note Some services do not require documents to be saved in albums For documents not saved in albums select See Unsorted Files or See UnsortedPhotos to select documents You cannot download documents from other users if the documents are not saved in an album Related Information Brother Web Connect 400 ...

Page 408: ...rd to Cloud feature to automatically forward incoming faxes to your accounts with the available online services 1 1 Web Service Use the FaxForward to E mail feature to automatically forward incoming faxes to an inbox as email attachments Related Information Brother Web Connect Turn On FaxForward to Cloud or E mail Turn Off FaxForward to Cloud or E mail 401 ...

Page 409: ...the machine s LCD read it and then press OK Occasionally updates or announcements about Brother Web Connect s features will appear on the LCD Read the information and then press OK 2 Press a or b to display FaxForward to Cloud E mail Press FaxForward to Cloud E mail If information regarding FaxForward to Cloud E mail appears read it and then press OK 3 Press On 4 Press Forward to Cloud or Forward ...

Page 410: ...chine s memory you cannot turn off FaxForward 1 Press d or c to display Apps Press Apps If information regarding the Internet connection appears on the machine s LCD read it and then press OK Occasionally updates or announcements about Brother Web Connect s features will appear on the LCD Read the information and then press OK 2 Press a or b to display FaxForward to Cloud E mail Press FaxForward t...

Page 411: ...ect Google Cloud Print Google Cloud Print Google Cloud Print Overview Before Using Google Cloud Print Print from Google Chrome or Chrome OS Print from Google Drive for Mobile Print from Gmail Webmail Service for Mobile 404 ...

Page 412: ...inter registered to your Google account using a network compatible device such as a mobile phone or computer without installing the printer driver on the device Printing from Android apps requires installing the Google Cloud Print app from the Google Play Store 1 2 3 4 1 Print request 2 Internet 3 Google Cloud Print 4 Printing Related Information Google Cloud Print 405 ...

Page 413: ...re Using Google Cloud Print Before Using Google Cloud Print Network Settings for Using Google Cloud Print Register Your Machine with Google Cloud Print Using Google Chrome Register Your Machine with Google Cloud Print Using Web Based Management 406 ...

Page 414: ...g Google Cloud Print In order to use Google Cloud Print your Brother machine must be connected to a network that has access to the Internet either through a wired or wireless connection To connect and configure your machine correctly see the Quick Setup Guide or related topics in this guide Related Information Before Using Google Cloud Print 407 ...

Page 415: ...n this section are examples for Windows users Screens on your computer may vary depending on your operating system and environment 1 Open Google Chrome on your computer 2 Sign in to your Google Account 3 Click the Google Chrome menu icon and then Settings Show advanced settings 4 In the Google Cloud Print section click Manage 5 Follow the on screen instructions to register your machine 6 When a co...

Page 416: ...le device 2 Start your web browser 3 Type http machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example http 192 168 1 2 You can see your machine s IP address in the Network menu on the control panel of your machine If you have set a login password for Web Based Management type your password in the Login box then click 4 Click Google Clo...

Page 417: ...Related Information Before Using Google Cloud Print Set the Date and Time 410 ...

Page 418: ...gle Chrome or Chrome OS 1 Make sure your Brother machine is turned on 2 Open the web page that you want to print 3 Click the Google Chrome menu icon 4 Click Print 5 Select your machine from the printer list 6 Change print options if needed 7 Click Print Related Information Google Cloud Print 411 ...

Page 419: ... sure your Brother machine is turned on 2 Access Google Drive from your Android or or iOS device s web browser 3 Open the document that you want to print 4 Tap the menu icon 5 Tap Print 6 Select your machine from the printer list 7 Change print options if needed 8 Tap or Print Related Information Google Cloud Print 412 ...

Page 420: ... service from your Android or iOS device s web browser 3 Open the email that you want to print 4 Tap the menu icon If Print appears beside the attachment name you can also print the attachment Tap Print and then follow the instructions on your mobile device 5 Tap Print 6 Select your machine from the printer list 7 Change print options if needed 8 Tap or Print Related Information Google Cloud Print...

Page 421: ...Home Mobile Web Connect AirPrint AirPrint AirPrint Overview Before Using AirPrint macOS Print Using AirPrint Scan Using AirPrint macOS Send a Fax Using AirPrint macOS 414 ...

Page 422: ...sly print photos email web pages and documents from your iPad iPhone iPod touch and Mac computer without the need to install a driver AirPrint also lets you send faxes directly from your Mac computer without printing them and lets you scan documents to your Mac computer MFC models For more information visit Apple s website Related Information AirPrint 415 ...

Page 423: ...o the printer list on your Mac computer 1 Select System Preferences from the Apple Menu 2 Click Printers Scanners 3 Click the icon below the Printers pane on the left 4 Click Add Printer or Scanner The Add screen appears 5 Select your Brother machine and then select AirPrint from the Use pop up menu 6 Click Add Related Information AirPrint 416 ...

Page 424: ...Home Mobile Web Connect AirPrint Print Using AirPrint Print Using AirPrint Print from iPad iPhone or iPod Touch Print Using AirPrint macOS 417 ...

Page 425: ...ine is turned on 2 Use Safari to open the page that you want to print 3 Tap or 4 Tap Print 5 Make sure your Brother machine is selected 6 If a different machine or no printer is selected tap Printer A list of available machines appears 7 Tap your machine s name in the list 8 Select the desired options such as the number of pages to print and 2 sided printing if supported by your machine 9 Tap Prin...

Page 426: ...other machine is turned on 2 On your Mac computer use Safari to open the page that you want to print 3 Click the File menu and then select Print 4 Make sure your Brother machine is selected If a different machine or no printer is selected click the Printer pop up menu and then select your Brother machine 5 Select the desired options such as the number of pages to print and 2 sided printing if supp...

Page 427: ... Scanner button The Scanner screen appears 6 If you place the document in the ADF select Use Document Feeder check box and then select the size of your document from the scan size setting pop up menu 7 Select the destination folder or destination application from the destination setting pop up menu 8 Click Show Details to change the scanning settings if needed You can crop the image manually by dr...

Page 428: ...irPrint supports only black and white fax documents 1 Make sure your Brother machine is turned on 2 On your Mac computer open the file that you want to send as a fax 3 Click the File menu and then select Print 4 Click the Printer pop up menu and then select Brother MFC XXXX Fax where XXXX is your model name 5 Type the fax recipient information 6 Click Fax Related Information AirPrint Before Using ...

Page 429: ...our Windows mobile device You can connect to the same network that your Brother machine is connected to and print without installing the printer driver on the device Many Windows apps support this function 2 1 3 1 1 Windows mobile device Windows 10 Mobile or later 2 Wi Fi connection 3 Your Brother machine Related Information Mobile Web Connect 422 ...

Page 430: ... service you can connect to the same network as your machine and print without additional setup Many native Android apps support printing 1 2 3 1 Android 4 4 or later 2 Wi Fi Connection 3 Your Brother Machine You must download the Mopria Print Service from the Google Play Store and install it on your Android device Before using this service you must turn it on Related Information Mobile Web Connec...

Page 431: ...ogle Play Store app For Apple Devices Brother iPrint Scan allows you to use features of your Brother machine directly from your Apple device Download and install Brother iPrint Scan from the App Store For Windows Devices Brother iPrint Scan allows you to use features of your Brother machine directly from your Windows device without using a computer Download and install Brother iPrint Scan from the...

Page 432: ...s that are close to each other If your Android device is NFC enabled you can print data photos PDF files text files web pages and email messages from the device or scan photos and documents to the device by touching it to the NFC symbol on the machine s control panel You must download and install Brother iPrint Scan to your Android device to use this feature Related Information Mobile Web Connect ...

Page 433: ...Center ControlCenter Use Brother s ControlCenter software utility to quickly access your frequently used applications Using ControlCenter gives you direct access to specific applications ControlCenter4 Windows 426 ...

Page 434: ...ing ControlCenter4 Home Mode Windows Scan Using ControlCenter4 Advanced Mode Windows Set Up the Brother Machine Using ControlCenter4 Windows Create a Custom Tab Using ControlCenter4 Advanced Mode Windows Set Up the Brother Machine from Your Computer Windows Set Up Your Machine s Address Book Using ControlCenter4 Windows 427 ...

Page 435: ...enter4 Windows Change the Operation Mode in ControlCenter4 Windows ControlCenter4 has two operation modes Home Mode and Advanced Mode You can change modes at any time Home Mode Advanced Mode Home Mode ControlCenter4 Home Mode lets you access your machine s main features easily 428 ...

Page 436: ...ion mode 1 Click the ControlCenter4 icon in the task tray and then select Open 2 Click the Configuration button and then select Mode Select 3 The mode selection dialog box appears Select either the Home Mode or Advanced Mode option 4 Click OK Related Information ControlCenter4 Windows Scan Using ControlCenter4 Home Mode Windows Scan Using ControlCenter4 Advanced Mode Windows 429 ...

Page 437: ...e Mode Windows Use ControlCenter4 Home Mode to access your machine s main features Scan Using ControlCenter4 Home Mode Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode Windows Scan Settings for ControlCenter4 Home Mode Windows Change the Operation Mode in ControlCenter4 Windows 430 ...

Page 438: ...ControlCenter4 Advanced Mode Windows Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode Windows Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode Windows Scan to Email Attachment Using ControlCenter4 Advanced Mode Windows Scan to an Editable Text File OCR Using ControlCenter4 Advanced Mode Windows Scan to an Office File Using ControlCenter4 Advanced Mode ...

Page 439: ...lick the ControlCenter4 icon in the task tray and then click Open 2 Click the Device Settings tab 3 Click the Remote Setup button 4 Configure the settings as needed Export Click to save the current configuration settings to a file Click Export to save your address book or all settings for your machine Import Click to import a file and read its settings 432 ...

Page 440: ...he Remote Setup Program without uploading data to the machine Apply Click to upload data to the machine without exiting the Remote Setup Program 5 Click OK If your computer is protected by a firewall and is unable to use Remote Setup you may need to configure the firewall settings to allow communication through port numbers 137 and 161 If you are using Windows Firewall and you installed the Brothe...

Page 441: ...Center4 1 Click the ControlCenter4 icon in the task tray and then click Open 2 Click the Configuration button and then select Create custom tab A custom tab is created 3 To change the name of a custom tab right click the custom tab and then select Rename custom tab 4 Click the Configuration button select Create custom button and then select the button you want to create The settings dialog box app...

Page 442: ...You can change or remove the created tab button or settings Click the Configuration button and then follow the menu Related Information ControlCenter4 Windows 435 ...

Page 443: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview Scan Using Brother iPrint Scan Mac 436 ...

Page 444: ... example of Brother iPrint Scan for Windows The actual screen may differ depending on the version of the application For Windows Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store Related Information Brother iPrint Scan for Windows and Mac Brother iPrint Scan...

Page 445: ...nner Cover and the Jam Clear Cover are fully closed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link button is blinking The machine s LCD is displaying messages If...

Page 446: ...ink emitted during print head cleaning B W Print Only Replace Ink One or more of the color ink cartridges have reached the end of their lives You can use the machine in black and white mode for approximately four weeks depending on the number of pages you print While this message appears on the LCD each operation works in the following way Printing If the media type is set to Plain Paper in the Ba...

Page 447: ...irect settings again Connection Failed The Brother machine and your mobile device cannot communicate during the Wi Fi Direct network configuration Move the mobile device closer to your Brother machine Move your Brother machine and the mobile device to an obstruction free area If you are using the PIN Method of WPS make sure you have entered the correct PIN Cover is Open The scanner cover is not lo...

Page 448: ... automatically cleans upon power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box must be replaced Ca...

Page 449: ...Put the card firmly into the slot again to make sure it is in the correct position If the error remains check the media drive slot of the machine by putting in another memory card that you know is working Media is Full The memory card or USB flash drive you are using already contains 999 files Your machine can only save to your memory card or USB flash drive if it contains fewer than 999 files Del...

Page 450: ...rollers See Related Information Clean the Paper Pick up Rollers No Response Busy The number you dialed does not answer or is busy Verify the number and try again Not Registered You tried to access a Speed Dial number that has not been stored in the machine Set up the Speed Dial number Out of Fax Memory The fax memory is full Print the faxes that are in the memory See Related Information Print a Fa...

Page 451: ... tray completely into the machine Paper or a foreign object has prevented the paper tray from being inserted correctly Pull the paper tray out of the machine and remove the jammed paper or foreign object If you cannot find or remove the jammed paper see Related Information Printer Jam or Paper Jam Tray Settings This message is displayed when the setting to confirm the paper type and size is enable...

Page 452: ...aper type is set to Plain Paper you can make copies in black white Faxing If the paper type is set to Plain Paper the machine will receive and print the faxes in black white Replace the ink cartridges See Related Information Replace the Ink Cartridges Although the Cause column lists options for using the machine after this error appears you may not be able to use the machine until you replace the ...

Page 453: ...phone line cord and interface cable if used have been guided correctly through the cable channel and out the back of the machine The ink cartridge cover is not locked in the closed position Firmly close the ink cartridge cover until it locks into place Data Remaining in Memory Print data is left in the machine s memory Press The machine will cancel the job and clear it from the memory Try to print...

Page 454: ...upon power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box must be replaced Call Brother Customer Se...

Page 455: ... turned on The machine can read only one memory card or USB flash drive at a time Remove the memory card s or USB flash drive that you are not using Media Error The memory card is either corrupted incorrectly formatted or there is a problem with the memory card Remove the memory card from the media drive slot of the machine and format it correctly Put the card firmly into the slot again to make su...

Page 456: ...s Remove and reload the paper and then follow the LCD instructions See Related Information Load Paper The paper was not inserted in the center position of the manual feed slot Remove the paper and reinsert it in the center of the manual feed slot and then follow the LCD instructions See Related Information Load Paper in the Manual Feed Slot The Jam Clear Cover is not closed correctly Make sure the...

Page 457: ...The paper tray is not completely inserted Slowly push the paper tray completely into the machine Paper or a foreign object has prevented the paper tray from being inserted correctly Pull the paper tray out of the machine and remove the jammed paper or foreign object If you cannot find or remove the jammed paper see Related Information Printer Jam or Paper Jam Repetitive No Paper Fed Paper dust has...

Page 458: ...not print received faxes transfer them to another fax machine or to your computer before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and reconnect it MFC J895DW If you cannot print received faxes transfer them to another fax machine or to your computer See Related Information Transfer Your Faxes or Fax Journal...

Page 459: ...creen LCD Overview Print the Network Configuration Report Replace the Ink Cartridges Change the Check Paper Size Setting Telephone Line Interference VoIP Load Documents in the Automatic Document Feeder ADF Document Jams Turn off Distinctive Ring Caller ID Load Paper Load Paper in the Manual Feed Slot Printer Jam or Paper Jam Clean the Paper Pick up Rollers Turn Off Memory Receive Print a Fax Store...

Page 460: ...e Related Information Transfer Faxes to Your Computer You can also transfer the Fax Journal report to see if there are any faxes you must transfer See Related Information Transfer the Fax Journal Report to Another Fax Machine Related Information Error and Maintenance Messages Transfer Faxes to Another Fax Machine Transfer Faxes to Your Computer Transfer the Fax Journal Report to Another Fax Machin...

Page 461: ... Press OK c Select Fax Transfer Press OK 4 Do one of the following If the LCD displays No Data there are no faxes left in the machine s memory Press c and then press Stop Exit Enter the fax number where faxes will be forwarded 5 Press Black Start MFC J690DW MFC J895DW 1 Press to interrupt the error temporarily 2 Press Settings All Settings Service Data Transfer Fax Transfer 3 Do one of the followi...

Page 462: ...ory will be sent to your computer automatically When faxes in the machine s memory are not sent to your computer Make sure you have set PC Fax Receive on the machine Press a or b to select Backup Print On or Backup Print Off Press OK If faxes are in the machine s memory when you set up PC Fax Receive the LCD will ask if you want to transfer the faxes to your computer Press c to transfer all faxes ...

Page 463: ...eceive the touchscreen will ask if you want to transfer the faxes to your computer MFC J895DW If Fax Preview is set to Off you will be asked if you want to print backup copies Press Yes to transfer all faxes in the memory to your computer Related Information Transfer Your Faxes or Fax Journal Report Use PC Fax Receive to Transfer Received Faxes to Your Computer Windows only 456 ...

Page 464: ...errupt the error temporarily 2 Press Settings 3 Press a or b to select the following a Select Service Press OK b Select Data Transfer Press OK c Select Report Transfer Press OK 4 Enter the fax number where Fax Journal report will be forwarded 5 Press Black Start MFC J690DW MFC J895DW 1 Press to interrupt the error temporarily 2 Press Settings All Settings Service Data Transfer Report Transfer 3 En...

Page 465: ...If the Web or Apps option was pressed soon after the machine was turned on the network connection may not have been established yet Wait and try again MFC J491DW MFC J497DW Connection Error 03 Connection failed to server Check network settings MFC J690DW MFC J895DW Connection Error 03 Connection failed to server Check network settings Network or server settings are incorrect There is a problem wit...

Page 466: ... and enter your new temporary ID in the next screen The machine s authentication information needed to access the service has expired or is invalid Apply for Brother Web Connect access again to receive a new temporary ID and then use the new ID to register the account to the machine Server Error 03 Failed to upload Unsupported file or corrupt data Confirm data of file The file you are trying to up...

Page 467: ...me Troubleshooting Document Jams Document Jams Document is Jammed in the Top of the ADF Unit Document is Jammed inside the ADF Unit Remove Paper Scraps Jammed in the ADF Error and Maintenance Messages 460 ...

Page 468: ...e ADF Unit 1 Remove any paper that is not jammed from the ADF 2 Open the ADF cover 3 Remove the jammed document by pulling it upward 4 Close the ADF cover 5 Press Stop Exit or IMPORTANT To avoid future document jams close the ADF cover correctly by pressing it down in the center Related Information Document Jams 461 ...

Page 469: ...it 1 Remove any paper that is not jammed from the ADF 2 Lift the document cover 3 Pull the jammed document out to the left 4 Close the document cover 5 Press Stop Exit or IMPORTANT To avoid future document jams close the ADF cover correctly by pressing it down in the center Related Information Document Jams 462 ...

Page 470: ...Lift the document cover 2 Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through 3 Close the document cover 4 Press Stop Exit or IMPORTANT To avoid future document jams close the ADF cover correctly by pressing it down in the center Related Information Document Jams 463 ...

Page 471: ...d remove the jammed paper Paper is Jammed Inside and in the Front of the Machine Jam A Inside Front Paper is Jammed in the Front of the Machine Jam B Front Paper is Jammed in the Back of the Machine Jam C Rear Error and Maintenance Messages Paper Handling and Printing Problems 464 ...

Page 472: ...J491DW MFC J497DW MFC J690DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages 2 Pull the paper tray 1 completely out of the machine 1 3 Pull the two green levers inside the machine to release the jammed paper 4 Place both hands under the plastic...

Page 473: ...ne 1 If the print head is in the right corner as shown in the illustration 2 you cannot move it Follow these steps a Close the scanner cover and then reconnect the power cord b Open the scanner cover again and then hold down Stop Exit or until the print head moves to the center c Unplug the machine from the power source and remove the jammed paper 3 2 466 ...

Page 474: ...ink gets on your skin or clothing immediately wash it off with soap or detergent If your LCD error message was Repeat Jam A Inside Front move the print head if needed to take out any paper remaining in this area Make sure scraps of paper are not left in the corners of the machine 1 and 2 1 2 When finished continue with the next step 6 Gently close the scanner cover using both hands 7 Slowly pull t...

Page 475: ...ny scraps of paper 1 b Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine 1 c Slowly pull the jammed paper out of the machine d Close the Jam Clear Cover Make sure the cover is closed completely When finished continue with the next step 8 Put the paper tray firmly back in the machine 468 ...

Page 476: ...tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 10 Reconnect the power cord Related Information Printer Jam or Paper Jam Error and Maintenance Messages 469 ...

Page 477: ...ine from the AC power outlet IMPORTANT MFC J491DW MFC J497DW MFC J690DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages 2 Pull the paper tray 1 completely out of the machine 1 3 Pull the two green levers inside the machine to release the jammed...

Page 478: ...craps of paper 1 b Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine 1 c Slowly pull the jammed paper out of the machine d Close the Jam Clear Cover Make sure the cover is closed completely When finished continue with the next step 5 Put the paper tray firmly back in the machine 471 ...

Page 479: ... tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 7 Reconnect the power cord Related Information Printer Jam or Paper Jam Error and Maintenance Messages 472 ...

Page 480: ...transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages 2 Pull the paper tray 1 completely out of the machine 1 3 Pull the two green levers inside the machine to release the jammed paper Depending on the paper size it is easier to remove the jammed paper from the front of the machine rather than from the back o...

Page 481: ...r is closed completely 7 Put the paper tray firmly back in the machine 8 While holding the paper tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 9 Reconnect the power cord 474 ...

Page 482: ...feed slot cover 2 Load one sheet of thick A4 or Letter sized paper such as glossy paper in the manual feed slot Insert the paper deep into the manual feed slot 3 Re connect the power cord The paper you placed in the manual feed slot will be fed through the machine and ejected If the thick paper is pushing any jammed paper out remove the jammed paper Related Information Printer Jam or Paper Jam Err...

Page 483: ...lem with your machine check the following topics You can correct most problems yourself If you need additional help go to your model s FAQs Troubleshooting page on the Brother Solutions Center at support brother com Using non Brother supplies may affect the print quality hardware performance and machine reliability Paper Handling and Printing Problems Telephone and Fax Problems Other Problems Netw...

Page 484: ... Windows 10 and Windows Server 2016 Click Windows System Control Panel In the Hardware and Sound group click View devices and printers Right click the Brother MFC XXXX Printer where XXXX is your model name Click See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure Use Printer Offline is not selected Windows Server 2012 Move you...

Page 485: ...are the same Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the other quality settings in the printer driver as follows Windows In the printer driver clear the Color Enhancement True2Life check box on the Advanced tab Mac In the printer driver select Color Settings click Advanced Color Settings and m...

Page 486: ... machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using allows minimal power to the machine resulting in periodic but less frequent cleaning of the print head Characters and lines are blurred Check the printing alignment See Related Information Check the Print Alignment from Your Brother Machine Change the print setting options ...

Page 487: ...FC J690DW Return the photo bypass tray to the Normal printing position when you use cut sheet paper See Related Information Load Photo or Photo L Paper in Photo Bypass Tray If the machine s LCD displays a Paper Jam message and you still have a problem see Related Information Error and Maintenance Messages If the paper tray is empty load a new stack of paper into the paper tray If there is paper in...

Page 488: ...er party to send the fax again Black lines when receiving The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine Left and right margins are cut off or a single page is printed on two pages If the received faxes are divided and printed on two pages or if you get an extra blank page your paper size sett...

Page 489: ...er Jam or Paper Jam Shrink Page Size of an Oversized Incoming Fax Paper Weight and Thickness Print Settings Windows Print Options Mac Print a Photo Mac Prevent Smudged Printouts and Paper Jams Windows Prevent Smudged Printouts and Paper Jams Mac Clean the Base Pad Change the Print Setting Options When Having Printing Problems Reduce Printing Noise 482 ...

Page 490: ... that the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine Make sure your machine has a dial tone by pressing the Hook button in Fax mode If there is no ringing when you call your machine ask your telephone company to check the line Handling Incoming Calls Difficulties Suggestions The machine Hears a voice as a CNG Tone If Easy Receive is set to On your ...

Page 491: ...ubscriber service see Related Information Voice Mail If your Brother machine is on a line with the Distinctive Ring subscriber service see Related Information Distinctive Ring If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes you should select the Fax Tel mode In Fax Tel mode your Brother machine will receive faxes automatically ...

Page 492: ... or if you are using a VoIP system try changing the Compatibility setting to Basic for VoIP See Related Information Telephone Line Interference VoIP Sending Faxes Difficulties Suggestions Cannot send a fax Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine Make sure your machine has a dial tone by pressing the ...

Page 493: ...al black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Related Information Clean the Scanner Related Information If You Are Having Difficulty with Your Machine Set Dial Tone Detection Telephone Line Interference VoIP Troubleshooting Set Tone or Pulse Dialing Mode Choose the Correct Receive Mod...

Page 494: ...use MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Dial Tone Press OK c Select Detection or No Detection Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Initial Setup Dial Tone 2 Press Detection or No Detection 3 Press Related Information Telephone and ...

Page 495: ...patibility with most VoIP services Brother recommends changing the compatibility setting to Basic for VoIP Normal sets the modem speed at 14 400 bps 3 Press Stop Exit VoIP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line MFC J690DW MFC J895DW 1 Press Settings All Settings Initial Setup Compatibility 2 Press the option you want Basic for ...

Page 496: ...the Scanner Glass Poor copy results when using the ADF ADF models Try using the scanner glass See Related Information Load Documents on the Scanner Glass Fit to Page does not work correctly Make sure the document is not skewed on the scanner glass Reposition the document and try again Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear when starting to scan Windows Make sure ...

Page 497: ...rted the memory card or USB Flash drive Part of my photo is missing when printed Make sure Borderless printing and Cropping are turned off See Related Information Print Borderless Photos from Media See Related Information Print Photos with Auto Cropping Software Difficulties Difficulties Suggestions Cannot print Uninstall and reinstall the Brother driver Device Busy appears on the computer screen ...

Page 498: ...he Network Connection Repair Tool Windows Where Can I Find My Brother Machine s Network Settings I Cannot Complete the Wireless Network Setup Configuration My Brother Machine Cannot Print Scan or PC FAX Receive over the Network I Want to Check that My Network Devices are Working Correctly Troubleshooting 491 ...

Page 499: ...ct your model name if not already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool If the User Account Control screen appears click Yes 2 Follow the on screen instructions 3 Check the diagnosis by printing the Network Configuration Report The Network Connection Repair Tool will start automatically if you select the Enable Connection Repair Tool option i...

Page 500: ...Difficulty with Your Machine Network Problems Where Can I Find My Brother Machine s Network Settings Where Can I Find My Brother Machine s Network Settings Change Machine Settings from Your Computer Print the Network Configuration Report 493 ...

Page 501: ...e not broadcasting the SSID Enter the correct SSID name or Network Key manually Check the SSID name or the Network Key in the instructions supplied with your wireless LAN access point router and reconfigure the wireless network setup Wireless Your security settings SSID password are not correct Confirm the SSID and password When you are configuring the network manually the SSID and password are di...

Page 502: ...Wi Fi Direct network and then check how many devices are connected For Windows If your wireless connection has been interrupted and you have checked and tried all of the above we recommend using the Network Connection Repair Tool Related Information Network Problems Configure Your Machine for a Wireless Network When the SSID is Not Broadcast Use Wi Fi Direct 495 ...

Page 503: ...pears Reselect your network machine make sure Status is idle and then click OK Wired Wireless Your security software blocks your machine s access to the network The network PC Fax Receive feature does not work Windows Set the third party Security Firewall Software to allow PC FAX Rx To add port 54926 for Network PC FAX Rx type the information below In Name Type any description for example Brother ...

Page 504: ...rs Printers Windows Server 2008 Click Start Control Panel Printers Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hardware group click View devices and printers Printers Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers macOS v10 10 5 v10 1...

Page 505: ... in the Windows command prompt or Mac Terminal application ping ipaddress or nodename Successful Your Brother machine is working correctly and connected to the same network as your computer Unsuccessful Your Brother machine is not connected to the same network as your computer Windows Ask the network administrator and use the Network Connection Repair Tool to fix the IP address and the subnet mask...

Page 506: ...r key on your keyboard 3 Confirm the values for the IPv4 address and subnet mask 4 Type exit and then press the Enter key on your keyboard Configure the IP Address on your computer Mac 1 Select System Preferences from the Apple menu 2 Click Network Advanced TCP IP 3 Confirm the values for the IPv4 address and subnet mask Configure the IP Address on your Brother machine Print the Network Configurat...

Page 507: ... My Brother Machine Cannot Print Scan or PC FAX Receive over the Network 500 ...

Page 508: ... See Related Information Certain files may not be printable or may not appear exactly as they are displayed I cannot register my Brother machine with Google Cloud Print Make sure your machine is connected to a network with Internet access Verify that the date and time are set correctly on your machine I do not see a confirmation message on my Brother machine when I try to register with Google Clou...

Page 509: ...he wireless access point router or to your Brother machine I cannot print Make sure your Brother machine is turned on Confirm the network settings I am trying to print a multiple page document from an iOS device but ONLY the first page is printing Make sure you are running the latest OS version Refer to the following Apple support article for more information about AirPrint support apple com kb HT...

Page 510: ...ine s serial number Firmware Version Check your machine s firmware version Firmware Update Update your machine to the latest firmware Firmware Auto Check View firmware information on the Home screen 4 Press OK 5 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Machine Info 2 Press one of the following options Option Description Serial No Check your machine s serial number Firmwa...

Page 511: ...FC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Reset Press OK c Select the reset option you want to use Press OK 3 Press c for two seconds to confirm The machine restarts MFC J690DW MFC J895DW 1 Press Settings All Settings Initial Setup Reset 2 Press the reset option you want to use 3...

Page 512: ...ault factory settings includes Password and IP Address information 3 Address Book Fax MFC models Address Book Fax resets the following settings Address Book and Setup Groups Programmed fax jobs in the memory MFC J690DW MFC J895DW Delayed Fax and Delayed Batch Transmission Station ID Name and Number Remote Fax Options MFC J690DW MFC J895DW Report Transmission Verification Report Address Book and Fa...

Page 513: ...ntenance Replace the Ink Cartridges Clean Your Brother Machine Check Your Brother Machine Correct the Paper Feed to Clear Vertical Lines Change the Print Setting Options When Having Printing Problems Pack and Ship Your Brother Machine 506 ...

Page 514: ...ends that you do not refill the ink cartridges provided with your machine We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges Use or attempted use of potentially incompatible ink and or cartridges in the Brother machine may cause damage to the machine and or may result in unsatisfactory print quality Our warranty coverage does not apply to any ...

Page 515: ...e machine from detecting the cartridge 1 Quickly shake just the black ink cartridge horizontally 15 times as shown before inserting it into the machine 4 Insert the ink cartridge in the direction of the arrow on the label Each color has its own correct position 5 Gently push the area marked PUSH until the ink cartridge locks into place and then close the ink cartridge cover 508 ...

Page 516: ...touch the cartridge insertion slots the ink may stain your skin If you mix the colors by installing an ink cartridge in the wrong position the LCD shows Wrong Ink Color Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their proper positions When you open an ink cartridge install it in the machine and use it up within six months of installation U...

Page 517: ...e Print Head from Your Brother Machine Clean the Print Head from Your Computer Windows Clean the Print Head from Your Computer Mac Clean the Machine s LCD Clean the Outside of the Machine Clean the Machine s Printer Platen Clean the Paper Feed Rollers Clean the Base Pad Clean the Paper Pick up Rollers 510 ...

Page 518: ...ADF models only 2 1 ADF models only In addition to cleaning the scanner glass and glass strip with a soft lint free cloth moistened with water run your fingertip over the glass to see if you can feel anything on it If you feel dirt or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attem...

Page 519: ...Related Information Clean Your Brother Machine Telephone and Fax Problems Other Problems 512 ...

Page 520: ... select the following a Select General Setup Press OK b Select Maintenance Press OK c Select Print Head Cleaning Press OK d Select Black only Color only or All Press OK e Select Normal Strong or Strongest Press OK 3 Press c The machine cleans the print head If you clean the print head and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each probl...

Page 521: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems Clean the Print Head from Your Computer Windows Clean the Print Head from Your Computer Mac 514 ...

Page 522: ... Hardware group click View devices and printers For Windows 10 and Windows Server 2016 Click Windows System Control Panel In the Hardware and Sound group click View devices and printers 2 Right click the Brother MFC XXXX Printer icon where XXXX is your model name and then select Printing preferences If printer driver options appear select your printer driver The printer driver dialog box appears 3...

Page 523: ... Clean the Print Head from Your Brother Machine 516 ...

Page 524: ...ance 6 Select one of the following options Option Description Check Print Quality Use to print the test page and check the print quality Print Head Cleaning Use to start the cleaning process manually Select if a line or blank spaces appear in text or graphics on the test page 7 Do one of the following If you selected the Check Print Quality option click Start The machine prints the test page If yo...

Page 525: ...Machine s LCD IMPORTANT DO NOT use liquid cleaners including ethanol 1 Press and hold down to turn off the machine The LCD displays Shutting Down for a few seconds before the power goes off 2 Clean the LCD with a dry soft lint free cloth Related Information Clean Your Brother Machine 518 ...

Page 526: ...y crack the panel 1 If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Wipe the outside of the machine with a dry lint free cloth to remove dust 4 Lift the output paper tray cover and remove anything that is stuck inside the paper tray 5 Wipe the inside and the outside of the paper tray with a dry lint free cloth to...

Page 527: ...the machine to lift the scanner cover into the open position 2 Clean the machine s printer platen 1 and the area around it wiping off scattered ink with a dry soft lint free cloth 1 2 IMPORTANT DO NOT touch the encoder strip the thin strip of plastic that stretches across the width of the machine 2 Doing this may cause damage to the machine 3 Gently close the scanner cover using both hands 4 Recon...

Page 528: ...e Paper Feed Rollers 1 with a soft lint free cloth moistened with water using a side to side motion After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 5 Lift the Jam Clear Flap 2 and then clean the back side of the Paper Feed Rollers 1 with a soft lint free cloth moistened with water After cleaning wipe the rollers with a dry soft lint free cloth to remove all...

Page 529: ...Related Information Clean Your Brother Machine Paper Handling and Printing Problems 522 ...

Page 530: ... the paper tray 1 completely out of the machine 1 3 Clean the Base Pad 1 with a soft lint free cloth moistened with water For MFC J690DW clean also the Base Pad 2 for the photo bypass tray with a soft lint free cloth moistened with water After cleaning wipe the pad with a dry soft lint free cloth to remove all moisture 2 1 In Canada the photo bypass tray is called the photo paper tray 4 Slowly pus...

Page 531: ...then close the paper support 2 2 1 3 Pull the paper tray completely out of the machine 4 Clean the Paper Pick up Rollers 1 with a soft lint free cloth moistened with water Slowly turn the rollers so that the whole surface is cleaned After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 5 Slowly push the paper tray completely into the machine 6 Reconnect the power...

Page 532: ...rother Machine Check Your Brother Machine Check the Print Quality Check the Print Alignment from Your Brother Machine Check the Ink Volume Monitor Machine Status from Your Computer Windows Monitor Machine Status from Your Computer Mac 525 ...

Page 533: ...e Poor below press c to select Yes OK Poor 6 The LCD asks you to check the print quality of each color Press d or c to select the pattern 1 4 that most closely matches the printing result and then press OK 7 Do one of the following If print head cleaning is needed press c to start the cleaning procedure If print head cleaning is not needed the Ink or Maintenance screen reappears on the LCD 8 After...

Page 534: ...nt quality of each color Press the number of the pattern 1 4 that most closely matches the printing result 6 Do one of the following If print head cleaning is needed press Start to start the cleaning procedure If print head cleaning is not needed the Maintenance screen reappears on the touchscreen Press 7 After the cleaning procedure is finished the touchscreen asks if you want to print the Print ...

Page 535: ... permanent damage and may void the print head s warranty When a print head nozzle is clogged the printed sample looks like this After the print head nozzle is cleaned the lines are gone Related Information Check Your Brother Machine Paper Handling and Printing Problems 528 ...

Page 536: ...tenance Press OK c Select Impr PrintQuality Press OK d Select Alignment Press OK 3 Press c 4 Press c again The machine starts printing the Alignment Check Sheet A 5 For pattern A press d or c to select the number of the test print that has the fewest visible vertical stripes 1 9 and then press OK In the example above row number 6 is the best choice Repeat this step for the rest of the patterns Whe...

Page 537: ...th the fewest visible vertical stripes 1 9 and then press it in the example above row number 6 is the best choice Press OK Repeat this step for the rest of the patterns When the print alignment is not adjusted correctly text looks blurry or crooked like this After the print alignment is adjusted correctly text looks like this 5 Press Related Information Check Your Brother Machine Paper Handling an...

Page 538: ...fe There is a problem with the ink cartridge To check or print the model numbers of the ink cartridges press Clear Back to go back to the Maintenance menu screen and then select Ink Cartridge Model Press OK and follow the instruction on the LCD 3 Press Stop Exit You can also check the ink volume from your computer MFC J690DW MFC J895DW 1 Press Ink Ink Volume The touchscreen displays the ink volume...

Page 539: ...nk volume from your computer Related Information Check Your Brother Machine Touchscreen LCD Overview Settings Screen Overview Print a Document Windows Print a Document Mac Monitor Machine Status from Your Computer Windows 532 ...

Page 540: ...already selected Click Tools in the left navigation bar and then click Status Monitor Windows 8 and Windows 10 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Status Monitor Troubleshooting Click the Troubleshooting button to access the troubleshooting website Visit the Genuine Suppli...

Page 541: ... Status Monitor Indicators and What They Mean Windows Turn Off the Show Status Monitor Feature Windows Turn Off the Status Monitor Windows Cancel a Print Job Windows Check the Ink Volume 534 ...

Page 542: ...dicators and What They Mean Windows When you start up your computer the Brother Status Monitor icon appears on the task tray A green icon indicates the normal stand by condition A yellow icon indicates a warning A red icon indicates an error has occurred A gray icon indicates the machine is offline Related Information Monitor Machine Status from Your Computer Windows 535 ...

Page 543: ... default setting is Only when printing from this PC To turn it off follow these steps 1 Right click the Brother Status Monitor icon or window select the Status Monitor Settings option and then click Options The Options window appears 2 Select the Basic tab and then select Off for Show Status Monitor 3 Click OK Even if the Show Status Monitor feature is turned off you can check the machine s status...

Page 544: ... Status from Your Computer Windows Turn Off the Status Monitor Windows Turn Off the Status Monitor Windows 1 Right click the Brother Status Monitor icon or window and then select Exit 2 Click OK Related Information Monitor Machine Status from Your Computer Windows 537 ...

Page 545: ...ty button The Status Monitor screen appears Troubleshooting Click the Troubleshooting button to access the Brother Solutions Center offering FAQs Troubleshooting tips Visit the Genuine Supplies website Click the Visit the Genuine Supplies website button for more information about Brother genuine supplies Updating the machine s status To view the latest machine status while the Status Monitor windo...

Page 546: ...Related Information Check Your Brother Machine 539 ...

Page 547: ...wing a Select General Setup Press OK b Select Maintenance Press OK c Select Impr PrintQuality Press OK d Select Correct Paper Feed Press OK 3 Press c and then follow the instructions on the LCD MFC J690DW MFC J895DW 1 Press Ink Improve Print Quality Correct Paper Feed You can also press Settings Maintenance Improve Print Quality Correct Paper Feed 2 Press the Next button and then follow the instru...

Page 548: ...s Option Description Reduce Smudging Select this option according to whether you are using 1 sided or 2 sided printing if you have problems with smudged printouts or paper jams Slow Drying Paper Select this option if you use a type of plain paper on which ink dries slowly 4 Press OK 5 Press a or b to select the option you want Press OK 6 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings Maint...

Page 549: ... Prevent Smudged Printouts and Paper Jams Mac Print Settings Windows Print Options Mac 542 ...

Page 550: ... process may lead to print problems and possible damage to the print head 1 Unplug the machine from the AC power outlet 2 Unplug the machine from the telephone wall jack and take the telephone line cord out of the machine 3 Using both hands use the finger holds on each side of the machine to lift the scanner cover into the open position 4 Unplug the interface cable from the machine if it is connec...

Page 551: ... the machine without it DO NOT leave the ink cartridges in the machine during shipping 9 Wrap the machine in the bag 10 Pack the machine in the original carton with the original packing material as shown below Do not pack the used ink cartridge in the carton 544 ...

Page 552: ...er as part of the Exchange Service pack only the machine Keep all separate parts and printed materials to use with your Exchange machine 11 Close the carton and tape it shut Related Information Routine Maintenance Replace the Ink Cartridges 545 ...

Page 553: ...mize settings and features create shortcuts and work with options displayed on the machine s LCD to make your Brother machine a more efficient work tool Change Machine Settings from the Control Panel Change Machine Settings from Your Computer 546 ...

Page 554: ...hine Settings from the Control Panel Change Machine Settings from the Control Panel In the Event of Power Failure Memory Storage General Settings Save Your Favorite Settings as a Shortcut Print Reports Settings and Features Tables 547 ...

Page 555: ...ll be lost The date and time must be re entered Programmed fax timer jobs and other fax jobs in the machine s memory will be lost MFC J895DW Your menu settings are stored permanently and will not be lost Temporary settings for example Contrast and Overseas Mode will be lost The date and time and programmed fax timer jobs for example Delayed Fax will be retained for approximately 24 hours Other fax...

Page 556: ...ight Saving Time Automatically Set Sleep Mode Countdown Set the Machine to Power Off Automatically Set the Date and Time Adjust the LCD Backlight Brightness Change How Long the LCD Backlight Stays On Set Your Station ID Set Tone or Pulse Dialing Mode Reduce Printing Noise Change the Language Displayed on the LCD Change the Keyboard Setting 549 ...

Page 557: ...olume when you press a button make a mistake or after you send or receive a fax Speaker Adjust the speaker volume 4 Press OK 5 Press a or b to select the Off Low Med or High option Press OK 6 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings General Setup Volume 2 Press one of the following options Option Description Ring Adjust the ring volume Beep Adjust the volume when you pre...

Page 558: ...the fall Make sure you have set the correct date and time in the Date Time setting This feature is available only in the USA and Canada MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Date Time Press OK c Select Auto Daylight Press OK d Select On or Off Press OK 3 Press Stop Exit MFC ...

Page 559: ... the machine such as receiving a fax or a print job The factory setting is five minutes When the machine goes into Sleep Mode the LCD backlight turns off MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select General Setup Press OK b Select Sleep Mode Press OK c Select 1Min 2Mins 3Mins 5Mins 10Mins 30Mins or 60Mins Press O...

Page 560: ...rnal report from printing MFC J491DW MFC J497DW MFC J690DW The machine is connected to a telephone line The machine is connected to a wired network MFC J895DW The machine is connected to a wireless network WLAN Enable is set to On or WLAN is selected in the Network I F setting MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following ...

Page 561: ...ime and then press OK 9 To enter the time do one of the following If you selected 12h Clock a Enter the four digits of the time in 12 hour format using the dial pad b Press a b d or c to select AM or PM using the keyboard on the LCD and then press OK c Press a b d or c to select OK using the keyboard on the LCD and then press OK If you selected 24h Clock Enter the four digits of the time in 24 hou...

Page 562: ...Press OK For example enter 19 45 for 7 45 PM 11 Press Related Information General Settings Register Your Machine with Google Cloud Print Using Web Based Management Set Your Station ID 555 ...

Page 563: ...p MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select General Setup Press OK b Select LCD Settings Press OK c Select Backlight Press OK d Select Light Med or Dark Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings General Setup LCD Settings Backlight 2 Press the Light Med or Dark option 3 Pre...

Page 564: ...7DW 1 Press Settings 2 Press a or b to select the following a Select General Setup Press OK b Select LCD Settings Press OK c Select Dim Timer Press OK d Select 10Secs 30Secs 1Min 2Mins 3Mins or 5Mins Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings General Setup LCD Settings Dim Timer 2 Press a or b to display the 10Secs 30Secs 1Min 2Mins 3Mins or 5Mins option and the...

Page 565: ... MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Station ID Press OK 3 Press a or b to select Fax and then press OK 4 Enter your fax number up to 20 digits using the dial pad and then press OK 5 Press a or b to select Name and then press OK 6 Enter your name up to 20 characters using the dial pa...

Page 566: ...Related Information General Settings Transfer Faxes to Another Fax Machine Transfer the Fax Journal Report to Another Fax Machine Enter Text on Your Brother Machine Set the Date and Time 559 ...

Page 567: ...dialing mode This feature is not available in some countries MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Tone Pulse Press OK c Select Tone or Pulse Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Initial Setup Tone Pulse 2 Press Tone or Pulse 3 Press...

Page 568: ... the Quiet Mode setting is turned on appears on the Home screen MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select General Setup Press OK b Select Quiet Mode Press OK c Select On or Off Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings Quiet Mode 2 Press On or Off 3 Press Related Information General Set...

Page 569: ...not available in some countries MFC J491DW MFC J497DW MFC J690DW MFC J895DW MFC J491DW MFC J497DW 1 Press Settings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Local Language Press OK c Select your language Press OK 3 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Initial Setup Local Language 2 Press your language 3 Press Related Information ...

Page 570: ...ttings Change the Keyboard Setting Change the Keyboard Setting Related Models MFC J690DW MFC J895DW You can choose the type of keyboard for the LCD 1 Press Settings All Settings General Setup Keyboard Settings 2 Press QWERTY or ABC 3 Press Related Information General Settings 563 ...

Page 571: ...Home Machine Settings Change Machine Settings from the Control Panel Save Your Favorite Settings as a Shortcut Save Your Favorite Settings as a Shortcut Add Shortcuts Change or Delete Shortcuts 564 ...

Page 572: ...o display the Shortcut screens 3 Press where you have not added a Shortcut 4 Press a or b to display Copy 5 Press Copy 6 Press Options 7 Press a or b to display the available settings and then press the setting you want to change 8 Press a or b to display the available options for the setting and then press the option you want Repeat the previous and this steps until you have selected all the sett...

Page 573: ...ss d or c to display the Shortcut you want to change 3 Press and hold the Shortcut you want to change 4 Press Edit To delete the Shortcut press Delete To edit the name of the Shortcut press Rename and follow the LCD menus 5 Change the settings for the Shortcut you selected 6 Press Save as Shortcut when you have finished changing the settings 7 Press OK to confirm When changing Fax or Scan Shortcut...

Page 574: ...Home Machine Settings Change Machine Settings from the Control Panel Print Reports Print Reports Reports Print a Report Fax Reports Telephone and Fax Problems 567 ...

Page 575: ...RX means Receive Windows You can view and print the Fax Journal report from your computer using the Fax Journal Report software Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the software User Settings The User Settings report prints a list of your current settings Network Configuration network models The Network Configuration report prints a l...

Page 576: ...W 1 Press Settings 2 Press a or b to select the following a Select Print Reports Press OK b Select the report you want to print Press OK 3 Press c 4 Press Stop Exit MFC J690DW MFC J895DW 1 Press Settings All Settings Print Reports 2 Press a or b to display the report options and then press the option you want 3 Press Yes 4 Press Related Information Print Reports Caller ID 569 ...

Page 577: ...ine Settings from the Control Panel Settings and Features Tables Settings and Features Tables Settings Tables 1 8 Color LCD Features Tables 1 8 Color LCD Settings Tables 2 7 touchscreen models Features Tables 2 7 touchscreen models 570 ...

Page 578: ...r tray Paper Size Set the size of paper in the paper tray Check Paper Check the paper type and paper size when you pull the tray out of the machine Quiet Mode Decrease printing noise Volume Ring Adjust the ring volume Beep Adjust the beeper volume Speaker Adjust the speaker volume LCD Settings Backlight Adjust the brightness of the LCD backlight Dim Timer Set how long the LCD backlight stays on af...

Page 579: ...iscellaneous TX Lock Prohibit most functions except receiving faxes Distinctive USA and Canada only Distinctive Turn on the telephone company s Distinctive Ring subscriber service to register your new ring pattern on the machine Ring Pattern Area Code USA only Set your 3 digit area code only if you do not dial it within your own area code Settings Network Level 1 Level 2 Level 3 Descriptions WLAN ...

Page 580: ...ID View the Group Owner s SSID When the machine is not connected the LCD displays Not Connected IP Address View your machine s current IP Address Status Information Status View the current Wi Fi Direct network status Signal View the current Wi Fi Direct network signal strength When your machine acts as Group Owner the LCD always indicates a strong signal I F Enable Turn the Wi Fi Direct connection...

Page 581: ...Saving Time Station ID Enter your name and fax number so it appears on each page you fax Tone Pulse Available only for some countries Select the dialing mode Fax Auto Redial Set the machine to redial the last fax number if the fax did not go through because the line was busy Dial Tone Shorten the dial tone detect pause Compatibility Adjust the equalization for transmission difficulties VoIP servic...

Page 582: ... from the Caller ID History and then send a fax to it add it to the Address Book or delete it Address Book Search Dial by pressing only a few buttons Set Speed Dial Store Speed Dial numbers so you can dial by pressing only a few buttons Setup Groups Set up Group numbers for broadcasting Change Change Address Book numbers Delete Delete Address Book numbers Set New Default Save your settings as the ...

Page 583: ...he density Stack Sort Select to stack or sort multiple copies Page Layout Make N in 1 2 in 1 ID or Poster copies 2 sided Copy Turn off or turn on 2 sided copying and select flip on long edge or flip on short edge Remove Background Black Copy Settings Change the amount of background color that is removed Color Copy Settings Set New Default Save your settings as the default Factory Reset Restore all...

Page 584: ...t add it to the Address Book or delete it WiFi You can configure the wireless settings by pressing or WiFi on the control panel Level 1 Descriptions Setup Wizard Configure your wireless network settings manually WLAN Assistant Configure your wireless network settings using the Brother installation disc WPS Configure your wireless network settings using the one button push method Related Informatio...

Page 585: ...able ink volume Ink Cartridge Model Check your ink cartridge numbers Print Setting Options Reduce Smudging Reduce smudging on the paper or paper jams during printing Slow Drying Paper Use this setting when printing with a type of plain paper on which the ink dries very slowly Wi Fi TCP IP Set TCP IP protocol Setup Wizard Configure your wireless network settings manually WLAN Assistant Configure yo...

Page 586: ... Check Paper Check the paper type and paper size when you pull the tray out of the machine Quiet Mode Decrease printing noise Volume Ring Adjust the ring volume Beep Adjust the beeper volume Speaker Adjust the speaker volume LCD Settings Backlight Adjust the brightness of the LCD backlight Dim Timer Set how long the LCD backlight stays on after the last finger press Screen Settings Scan Screen Set...

Page 587: ...y so you can retrieve them while you are away from your machine or the cloud service If you select Fax Forward or Forward to Cloud you can turn on the Backup Print safety feature Fax Rx Stamp Print the received time and date on the top of received faxes Report Setting Transmission Select the initial setup for the Transmission Verification Report Journal Period Set the interval for automatic printi...

Page 588: ...e automatically IPv6 Turn the IPv6 protocol on or off For more information go to the Brother Solutions Center at support brother com to see FAQs Troubleshooting Ethernet Select the Ethernet link mode Wired Status View the current wired status MAC Address View the machine s MAC address WLAN TCP IP BOOT Method Select the BOOT method that best suits your needs IP Address Enter the IP address Subnet M...

Page 589: ...ettings using WPS with a PIN code Manual Configure your Wi Fi Direct network settings manually Group Owner Set your machine as the Group Owner Device Information Device Name View your machine s device name SSID View the Group Owner s SSID When the machine is not connected the LCD displays Not Connected IP Address View your machine s current IP Address Status Information Status View the current Wi ...

Page 590: ... History Print a list of the available Caller ID information about the last 30 received faxes and telephone calls Machine Info Settings All Settings Machine Info Level 1 Level 2 Descriptions Serial No Check your machine s serial number Firmware Version Main Version Check your machine s firmware version Firmware Update Update your machine to the latest firmware Firmware Auto Check View firmware inf...

Page 591: ... various standards If you regularly experience fax transmission errors select Basic for VoIP Reset Machine Reset Restore all the machine s settings that you have changed such as Date and Time and Ring Delay Network Restore all network settings back to the factory settings Address Book Fax Erase all stored phone numbers and fax settings All Settings Restore all the machine s settings back to the fa...

Page 592: ...Select a number from the Caller ID History and then send a fax to it add it to the Address Book or delete it Edit Options Fax Resolution Set the resolution for outgoing faxes Contrast Adjust the contrast Glass Scan Size Adjust the scan area of the scanner glass to the size of the document Broadcasting Add Number Send the same fax message to more than one fax number Preview MFC J895DW Preview a fax...

Page 593: ...the Address Book Call History Redial Redial the last number you dialed Outgoing Call Apply Select a number from the Outgoing Call history and then send a fax to it add it to the Address Book or delete it Edit Caller ID History Apply Select a number from the Caller ID History and then send a fax to it add it to the Address Book or delete it Edit Options Fax Resolution Set the resolution for outgoin...

Page 594: ... the old received faxes Delete All New Faxes Delete the new received faxes Delete All Old Faxes Delete the old received faxes Address Book Search Search within the Address Book Edit Store Address Book numbers set up Group numbers for Broadcasting and change and delete Address Book numbers Apply Start sending a fax using the Address Book Call History Redial Redial the last number you dialed Outgoin...

Page 595: ...ettings Set New Default Save your settings as the default Factory Reset Restore all settings back to the factory settings Scan Level 1 Level 2 Level 3 Level 4 Descriptions to Media When a memory card or USB Flash drive is inserted Other Scan to Actions Scan documents and save them directly to a memory card or USB flash drive without using a computer Options Save as Shortcut to PC to File Other Sca...

Page 596: ...e Print Photos Print Settings Print photos by choosing the index numbers ID Photo Print Select ID Photo Size Rotate Image Print Settings Print ID photos for your resume passport and so on Web Level 1 Descriptions Web Connect the Brother machine to an Internet service Apps Level 1 Descriptions Apps Connect the Brother machine to the Brother Apps service Shortcuts Level 1 Level 2 Level 3 Description...

Page 597: ...Quality Check and correct the print quality alignment and paper feeding according to the LCD instructions Print Head Cleaning Clean the print head according to the LCD instructions Print Setting Options Reduce Smudging Reduce smudging on the paper or paper jams during printing Slow Drying Paper Use this setting when printing with a type of plain paper on which the ink dries very slowly Wi Fi Setup...

Page 598: ...e Machine Settings from Your Computer Change Machine Settings from Your Computer Change the Machine Settings Using Remote Setup Where Can I Find My Brother Machine s Network Settings Network Management Software and Utilities 591 ...

Page 599: ...he Remote Setup program lets you configure many of your Brother machine s settings from your computer When you start Remote Setup the settings on your Brother machine will be downloaded to your computer and displayed on your screen If you change the settings on your computer you can upload them directly to the machine Remote Setup Windows Remote Setup Mac 592 ...

Page 600: ...Change the Machine Settings Using Remote Setup Remote Setup Windows Remote Setup Windows Set Up the Brother Machine from Your Computer Windows Set Up the Brother Machine Using ControlCenter4 Windows Set Up Your Machine s Address Book Using ControlCenter4 Windows 593 ...

Page 601: ...other Utilities Click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Remote Setup Windows 8 and Windows 10 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Remote Setup The Remote Setup Program window appears...

Page 602: ...selected items on the machine You cannot print the data until it is uploaded to the machine Click Apply to upload the new data to the machine and then click Print OK Click to start uploading data to the machine and then exit the Remote Setup Program If an error message appears confirm that your data is correct and then click OK Cancel Click to exit the Remote Setup Program without uploading data t...

Page 603: ... Remote Setup you may need to configure the firewall settings to allow communication through port numbers 137 and 161 If you are using Windows Firewall and you installed the Brother software and drivers from the Brother installation disc the necessary firewall settings have already been set Related Information Remote Setup Windows ControlCenter4 Windows 596 ...

Page 604: ...other Machine Using ControlCenter4 Windows 1 Click the ControlCenter4 icon in the task tray and then click Open 2 Click the Device Settings tab 3 Click the Remote Setup button 4 Configure the settings as needed Export Click to save the current configuration settings to a file Click Export to save your address book or all settings for your machine Import Click to import a file and read its settings...

Page 605: ...he Remote Setup Program without uploading data to the machine Apply Click to upload data to the machine without exiting the Remote Setup Program 5 Click OK If your computer is protected by a firewall and is unable to use Remote Setup you may need to configure the firewall settings to allow communication through port numbers 137 and 161 If you are using Windows Firewall and you installed the Brothe...

Page 606: ...ok Using ControlCenter4 Windows Use Remote Setup through CC4 to add or change Address Book numbers on your computer 1 Click the ControlCenter4 icon in the task tray and then click Open 2 Click the Device Settings tab 3 Click the Address Book button The Address Book opens in a Remote Setup window 4 Add or update the Address Book information as needed 5 Click OK Related Information Remote Setup Wind...

Page 607: ...Settings from Your Computer Change the Machine Settings Using Remote Setup Remote Setup Mac Remote Setup Mac Set Up the Brother Machine with a USB Cable Connection Mac Set Up Your Machine s Address Book with a USB Cable Connection Mac 600 ...

Page 608: ...our Brother machine with a USB cable connection To use Remote Setup go to your model s Downloads page on the Brother Solutions Center at support brother com and download Remote Setup Remote Setup for Mac supports USB connections only 1 In the Finder menu bar click Go Applications Brother and then double click the Remote Setup icon The Remote Setup Program screen appears 2 Configure the settings as...

Page 609: ... to upload the new data to the machine and then click Print OK Click to start uploading data to the machine and then exit the Remote Setup Program If an error message appears enter the correct data again and then click OK Cancel Click to exit the Remote Setup Program without uploading data to the machine Apply Click to upload data to the machine without exiting the Remote Setup Program 3 When fini...

Page 610: ...mputer with a USB cable connection To use Remote Setup go to your model s Downloads page on the Brother Solutions Center at support brother com and download Remote Setup Remote Setup for Mac supports USB connections only 1 In the Finder menu bar click Go Applications Brother and then double click the Remote Setup icon The Remote Setup Program screen appears 2 In the left menu click Address Book in...

Page 611: ...Home Appendix Appendix Specifications Enter Text on Your Brother Machine Supply Specifications Brother Numbers 604 ...

Page 612: ...FC J491DW MFC J497DW 1 8 in 44 9 mm TFT Color LCD MFC J690DW MFC J895DW 2 7 in 67 5 mm TFT Color Touchscreen LCD Power Source AC 100 to 120 V 50 60 Hz Power Consumption 2 MFC J491DW MFC J497DW Copying 3 Approx 17 W Ready 4 Approx 3 5 W Sleep 4 Approx 1 W Power Off 4 5 Approx 0 2 W MFC J690DW Copying 3 Approx 18 W Ready 4 Approx 3 5 W Sleep 4 Approx 1 2 W Power Off 4 5 Approx 0 2 W MFC J895DW Copyi...

Page 613: ...mm Weights MFC J491DW MFC J497DW 18 1 lb 8 2 kg MFC J690DW 18 1 lb 8 2 kg MFC J895DW 18 1 lb 8 2 kg Noise Level Sound Pressure Operating 50 dB A Approx 6 Temperature Operating 50 to 95 F 10 to 35 C Best Print Quality 68 to 91 F 20 to 33 C Humidity Operating 20 to 80 without condensation Best Print Quality 20 to 80 without condensation Automatic Document Feeder ADF 7 Up to 20 pages Paper 20 lb 80 g...

Page 614: ...h Photo 4 x 6 10 x 15 cm Photo 2L 5 x 7 13 x 18 cm Index card 5 x 8 13 x 20 cm Maximum Paper Capacity MFC J491DW MFC J497DW MFC J690DW Up to 100 sheets of 20 lb 80 g m plain paper MFC J895DW Up to 150 sheets of 20 lb 80 g m plain paper Photo Bypass Tray USA Photo Paper Tray Canada MFC J690DW Paper Type 1 Plain Paper Inkjet Paper coated paper Glossy Paper Recycled Paper Paper Size Photo 4 x 6 10 x ...

Page 615: ...Book 50 Manual Dial MFC J690DW MFC J895DW 250 200 Address Book 50 Manual Dial Automatic Redial 1 time after 5 minutes Memory Transmission MFC J491DW MFC J497DW Up to 170 pages 1 MFC J690DW MFC J895DW Up to 200 pages 1 Out of Paper Reception MFC J491DW MFC J497DW Up to 170 pages 1 MFC J690DW MFC J895DW Up to 200 pages 1 1 Pages refers to the ITU T Test Chart 1 a typical business letter Standard res...

Page 616: ...e Format JPEG Progressive JPEG format is not supported Scan to Media File Format JPEG PDF Color Gray TIFF PDF Black White 1 Memory cards adapters and USB Flash drives are not included 2 The USB flash drive feature is available only for certain models MFC J690DW MFC J895DW 3 Full Speed USB 2 0 USB Mass Storage standard up to 256 GB Supported formats FAT12 FAT16 FAT32 exFAT Scanner Specifications Co...

Page 617: ...3 Photo 2L size paper is only supported by some models Interface Specifications USB 1 2 Use a USB 2 0 interface cable that is no longer than 6 feet 2 m LAN MFC J895DW Use an Ethernet UTP cable category 5 or greater Wireless LAN IEEE 802 11b g n Infrastructure IEEE 802 11g n Wi Fi Direct NFC MFC J895DW Yes 1 Your machine has a USB 2 0 Hi Speed interface The machine can also be connected to a comput...

Page 618: ...s For Applications Including Drivers Wind ows Oper ating Syste m Windows 7 SP1 3 4 Windows 8 3 4 Windows 8 1 3 4 Printing PC Fax 5 Scanning Removable Disk USB or Memory Card 6 32 bit x86 or 64 bit x64 processor 650 MB 1 3 GB Windows 10 Home 3 4 Windows 10 Pro 3 4 Windows 10 Education 3 4 Windows 10 Enterprise 3 4 Windows Server 2008 N A Printing 50 MB N A Windows Server 2008 R2 Windows Server 2012...

Page 619: ...ro Windows 10 Education and Windows 10 Enterprise 5 PC Fax supports black and white only 6 MFC J690DW MFC J895DW only For the latest driver updates go to your model s Downloads page on the Brother Solutions Center at support brother com and download Full Driver Software Package All trademarks brand and product names are the property of their respective companies Related Information Appendix 612 ...

Page 620: ... Times Three Times Four Times Five Times Six Times Seven Times Eight Times Nine Times 2 A B C a b c 2 A B 3 D E F d e f 3 D E 4 G H I g h i 4 G H 5 J K L j k l 5 J K 6 M N O m n o 6 M N 7 P Q R S p q r s 7 8 T U V t u v 8 T U 9 W X Y Z w x y z 9 To move the cursor to the left or right press a b d or c to select or and then press OK Inserting spaces To enter a space press a b d or c to select and t...

Page 621: ...r c to highlight the incorrect character Press and then enter the correct character To insert a character press d or c to move the cursor to the correct place and then enter the character Press for each character you want to erase or press and hold to erase all the characters Related Information Appendix Send the Same Fax to More than One Recipient Broadcasting Store Address Book Numbers from Outg...

Page 622: ...dard Yield Magenta LC3011M Black Yellow Cyan and Magenta Approximately 200 pages 1 High Yield Black LC3013BK High Yield Yellow LC3013Y High Yield Cyan LC3013C High Yield Magenta LC3013M Black Yellow Cyan and Magenta Approximately 400 pages 1 For more information about replacement supplies visit us at www brother com pageyield What is Innobella Innobella is a range of genuine supplies offered by Br...

Page 623: ...ter Help Service Center Locator USA only For the location of a Brother authorized service center call 1 877 BROTHER 1 877 276 8437 or visit www brother usa com service Service Center Locations Canada only For the location of a Brother authorized service center visit www brother ca support Ordering Accessories and Supplies For best quality results use only genuine Brother supplies which are availab...

Page 624: ...Related Information Appendix 617 ...

Page 625: ... 200 Crossing Boulevard P O Box 6911 Bridgewater NJ 08807 0911 USA Brother International Corporation Canada Ltd 1 rue Hôtel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Visit us on the World Wide Web www brother com USA CAN Version A ...

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