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Brother MFC-J4320DW, Basic User'S Manual

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Brother MFC-J4320DW Basic User'S Manual Download Page 5

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Order Information

1

For more information about the replacement supplies, visit http://www.brother.com/pageyield.

Description

Item

Ink Cartridge Super High Yield <black>

LC207BK (Prints approx. 1,200 pages)

1

Ink Cartridge Super High Yield <yellow>

LC205Y (Prints approx. 1,200 pages)

1

Ink Cartridge Super High Yield <cyan> (blue)

LC205C (Prints approx. 1,200 pages)

1

Ink Cartridge Super High Yield <magenta> (red)

LC205M (Prints approx. 1,200 pages)

1

Ink Cartridge High Yield <black>

LC203BK (Prints approx. 550 pages)

1

 

Ink Cartridge High Yield <yellow>

LC203Y (Prints approx. 550 pages)

1

Ink Cartridge High Yield <cyan> (blue)

LC203C (Prints approx. 550 pages)

1

Ink Cartridge High Yield <magenta> (red)

LC203M (Prints approx. 550 pages)

1

Premium Plus Glossy Photo Paper
(Ledger size / 20 sheets)

BP71GLGR

(Letter size / 20 sheets)

BP71GLTR

(4"

6" size / 20 sheets)

BP71GP20

Multipurpose Paper - Plain Paper
(Letter size / 500 sheets)

BP60MPLTR (USA only)

Plain Inkjet Paper
(Ledger size / 100 sheets)

BP60PLGR (USA only)

Telephone Line Cord

LG3077001 (USA only)

Basic User’s Guide

LEU968001 (English for USA and Canada)

LEU968002 (French for Canada)

CD ROM for Windows

®

 & Mac

LER520001 (USA)

LER521001 (Canada)

Summary of Contents for MFC-J4320DW

Page 1: ...Basic User s Guide MFC J4320DW MFC J4420DW Version 0 USA CAN ...

Page 2: ... product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt may support an insurance claim by you in the event of product loss covered by insurance and will help us notify you of enhan...

Page 3: ...ration 1 USA only You can also complete and fax the Brother Warranty Registration and Test Sheet FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs Download the latest software documents and utilities read FAQs and troubleshooting tips and learn how to get the most from your Brother product http support brother...

Page 4: ...y results use only genuine Brother accessories which are available at most Brother retailers If you cannot find the accessory you need and have a Visa MasterCard Discover American Express credit card or PayPal account you can order directly from Brother Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase NOTE In Canada only Visa and Mast...

Page 5: ...03BK Prints approx 550 pages 1 Ink Cartridge High Yield yellow LC203Y Prints approx 550 pages 1 Ink Cartridge High Yield cyan blue LC203C Prints approx 550 pages 1 Ink Cartridge High Yield magenta red LC203M Prints approx 550 pages 1 Premium Plus Glossy Photo Paper Ledger size 20 sheets BP71GLGR Letter size 20 sheets BP71GLTR 4 6 size 20 sheets BP71GP20 Multipurpose Paper Plain Paper Letter size 5...

Page 6: ...ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL DAMAGE...

Page 7: ...r Brother iPrint Scan at solutions brother com manuals Scan and upload images and files to popular web services directly from your machine Capture and convert information directly from your machine without your computer See Web Connect Guide at solutions brother com manuals Printing Scanning Save your most frequently used settings as Shortcuts See Online User s Guide at solutions brother com manua...

Page 8: ...py Fax MFC models only and PhotoCapture Center and Brother ControlCenter operations useful information is included about using the machine on a network HTML CD ROM Windows Brother Solutions Center 1 Macintosh Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to...

Page 9: ...re at the top of the page 1 Search Box 2 Navigation Index 3 Feature Summary 4 Step by Step Instructions Where can I find the Online User s Guide Windows Click Start All Programs Brother Brother Utilities MFC XXXX XXXX is your model name Support User s Guides Windows 8 Tap or click Brother Utilities MFC XXXX XXXX is your model name Support User s Guides Macintosh or other options Visit Brother Solu...

Page 10: ...s FAQs Provides several ways to search Displays related questions for additional information Receives regular updates based on customer feedback The FAQ home page will vary depending on your model Where can I find these FAQs Brother Solutions Center http support brother com ...

Page 11: ...p copying 18 Copy options overview 18 Paper Type 19 Paper Size 19 6 Scanning to a computer 20 Before scanning 20 How to scan a document as a PDF file using ControlCenter4 Windows 20 How to scan a document as a PDF file using the Touchscreen 21 7 PhotoCapture Center Printing photos from a USB flash drive 22 PhotoCapture Center operations PHOTO mode 22 How to print images 22 View Photos 22 PhotoCapt...

Page 12: ...ooting 36 Identifying the problem 36 Error and maintenance messages 37 Error animations 46 Transferring your faxes or Fax Journal report 46 Document jam MFC J4420DW 47 Printer jam or paper jam 48 Troubleshooting for Wireless LAN setup 54 Wireless LAN report 54 If you are having difficulty with your machine 55 Dial Tone detection 65 Telephone Line Interference or VoIP System 65 Machine Information ...

Page 13: ...ouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities b Select your machine c Choose the operation you want General information 1 Bold Bold typeface identifies buttons on your computer screen Italics Italicized typeface emp...

Page 14: ...er s Guide show the MFC J4420DW 1 2 7 Touchscreen LCD Liquid Crystal Display Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it To lower this control panel press the release button that is located behind it as shown in the illustration 1 ...

Page 15: ...to turn off the machine The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off If you have connected an external telephone or TAD it is always available If you turn off the machine using it still periodically cleans the print head to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine con...

Page 16: ... Home Screen 3 1 This screen provides access to LGR Copy Shortcuts operations 1 Date Time Displays the date and time set on the machine 2 Demo USA only Press to print a list of the machine s main features followed by a slide show on the Touchscreen After you print from a computer will disappear from the screen To restore the icon you must delete all the settings you have changed by performing a Ma...

Page 17: ...User s Guide Check the Ink Volume 6 Settings Press to access the settings See Settings screen on page 6 7 Modes Fax Press to access Fax mode Copy Press to access Copy mode Scan Press to access Scan mode Photo Press to access Photo mode Web Press to connect the Brother machine to an Internet service For more information see Web Connect Guide Apps Press to connect the Brother machine to the Brother ...

Page 18: ...creen LCD displays the machine s status This screen provides access to all the machine s settings 1 Maintenance Press to access the Maintenance menu Check and improve the print quality clean the print head and check the available ink volume You can also use the Maintenance solution menu to solve a recurring paper jam error 2 Quiet Mode Displays the Quiet Mode setting Press to access the Quiet Mode...

Page 19: ...size and paper type 8 All Settings Press to access the Settings menu Entering Text 1 When you must enter text into the machine a keyboard appears on the Touchscreen Press to cycle between letters numbers and special characters NOTE To change between lowercase or uppercase letters press You can change the keyboard setting of the Touchscreen See Online User s Guide Change the Keyboard Setting Insert...

Page 20: ... and paper type settings if needed according to the instructions on the Touchscreen See Check Paper setting on page 14 We explain how to load paper for each tray Paper tray See page 8 Manual feed slot See page 11 Loading paper in the paper tray 2 Paper size and loading orientation 2 The paper size determines the orientation when loading paper in the paper tray See the details in this chapter For i...

Page 21: ...ar mark 2 on the paper guide 1 lines up with the mark for the paper size you are using d Fan the stack of paper well to avoid paper jams and misfeeds NOTE Always make sure the paper is not curled e Load paper in the paper tray with the printing surface face down Check that the paper is flat in the tray Landscape orientation 2 f Gently adjust the paper guides 1 to fit the paper Make sure the paper ...

Page 22: ...may cause paper jams h Close the output paper tray cover i Slowly push the paper tray completely into the machine j Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 k Change the paper size setting in the machine s menu if needed See Set Paper Size and Type on page 13 1 2 1 ...

Page 23: ...loading paper in the manual feed slot See the details in this chapter For information about other paper sizes see Online User s Guide Load Paper in the Manual Feed Slot When using Ledger or A3 size paper 2 a Open the manual feed slot cover b Slide the manual feed slot paper guides to match the width of the paper you are using Manual feed slot A4 Letter Executive Landscape orientation A3 Ledger Leg...

Page 24: ...adjust the manual feed slot paper guides to fit the paper e Using both hands load one sheet of paper in the manual feed slot until the front edge touches the paper feed rollers Let go of the paper when you hear the machine pull it in a short distance The Touchscreen displays Manual Feed Slot ready f Pull out the paper support until it locks into place ...

Page 25: ...ress Tray Setting c Press Paper Type d Press a or b to display Plain Paper Inkjet Paper Brother BP71 or Other Glossy and then press the option you want e Press NOTE The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When using glossy paper remove each sheet at once to prevent smudging or paper jams Paper Size 2 You can use the following sizes ...

Page 26: ...tings c Press a or b to display General Setup d Press General Setup e Press a or b to display Check Paper f Press Check Paper g Press Off or On h Press Recommended print media 2 To get the best print quality we recommend using the following paper Handling and using print media 2 IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped 1 0 08 in 2 mm or greate...

Page 27: ...curled wrinkled folded ripped stapled paper clipped glued or taped DO NOT use cardboard newspaper or fabric DO NOT leave a thick document on the scanner glass If you do this the ADF may jam Make sure documents with ink or correction fluid are completely dry a Lift up and unfold the ADF document support 1 b Fan the pages well c Adjust the paper guides 1 to fit the width of your document d Place you...

Page 28: ...nner glass the ADF must be empty a Lift the document cover b Place the document face down in the upper left corner of the scanner glass aligned with the arrow 1 Document Cover c Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam or press on the document cover Length Up to 11 7 in 297 mm Width Up to 8 5 in 215 9 mm Weight Up to 4 4 lb 2 kg 1 ...

Page 29: ...ons Center See Quick Setup Guide b From your application select the Print command c Select the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Select the settings you want to change in the Properties dialog box Commonly used settings include Media Type Print Quality Paper Size Orientation Color Grayscale Ink Save Mode Sc...

Page 30: ... up to 99 d Press Black Start or Color Start Stop copying 5 To stop copying press Copy options overview5 To change copy options press Copy and then press Options Press a or b to scroll through the copy settings When the setting you want is displayed press it and choose your option When you have finished changing options press OK For more information about changing the following copy options see pa...

Page 31: ... size you must change the Paper Size setting You can copy only on Letter Legal Ledger A4 A5 A3 Executive or Photo 4 6 10 15 cm paper a Load your document b Press Copy c Enter the number of copies you want d Press Options e Press a or b to display Paper Size f Press Paper Size g Press a or b to display Letter Legal Ledger A4 A5 A3 Executive or 4 x6 and then press the option you want NOTE If you sel...

Page 32: ...vanced Mode Windows NOTE The screens on your PC may vary depending on your model This section is based on using Advanced Mode in ControlCenter4 ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications a Load your document See How to load documents on page 15 b Click the ControlCenter4 icon in the task tray...

Page 33: ... display to File d Press to File e If the machine is connected to a network press the PC Name Do one of the following To use the default settings go to step j To change the default settings go to step f f Press Options g Press Scan Settings and then press Set at Device h Choose the settings for Scan Type Resolution File Type Scan Size and Remove Background Color if needed i Press OK j Press Start ...

Page 34: ... d or c to display the photo you want to print and then press it h Enter the number of copies Press or on the Touchscreen Press the number of copies to display the dial pad on the Touchscreen and then use it to enter the number of copies Press OK Press OK i Repeat steps g and h until you have selected all the photos you want to print j Press OK k Read and confirm the displayed list of options l Pr...

Page 35: ...view7 The Print Settings you change are temporary for your current printout The machine returns to its default settings after printing is complete NOTE You can save the print settings you use most often by setting them as the default See Online User s Guide Set Your Changes as the New Defaults for Photos ...

Page 36: ...ephone company s Distinctive Ring service For more information and setup instructions See How to choose the correct Receive Mode on page 29 See Distinctive Ring on page 24 See Online User s Guide Voice Mail Distinctive Ring 8 Distinctive Ring is a telephone company service that allows you to have two different phone numbers on a single line Each telephone number has its own ring pattern You can pr...

Page 37: ... For more information and setup instructions See Online User s Guide External TAD Telephone Answering Device See Online User s Guide Connect an External TAD See Online User s Guide Record an Outgoing Message OGM on the External TAD External and extension telephones 8 You can connect a separate telephone to the jack labeled EXT on the Brother machine If you answer an incoming fax on the telephone y...

Page 38: ...ax Preview is set to Off press Fax When Fax Preview is set to On press Fax and then Sending Faxes The Touchscreen displays c To change the fax sending settings press Options Press a or b to scroll through the fax settings When the setting you want is displayed press it and choose your new option When finished changing options press OK For more advanced fax sending operations and settings see Onlin...

Page 39: ...o to step f If you select Color in the Color Setting the Touchscreen asks if you want to send a color fax Press Yes Color fax to confirm The machine dials and sends the page f When the Touchscreen displays Next Page do one of the following To send a single page press No The machine sends the document To send more than one page press Yes and go to step g g Place the next page on the scanner glass P...

Page 40: ... press How to set your Station ID 9 Set your machine s Station ID so that the date and time appear on each fax you send If you are not using this machine for faxing a Station ID is not required a Press Settings b Press All Settings c Press a or b to display Initial Setup d Press Initial Setup e Press a or b to display Station ID f Press Station ID g Press Fax h Enter your fax number up to 20 digit...

Page 41: ...calls See Online User s Guide Voice Mail Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your Receive Mode See Online User s Guide External TAD Telephone Answering Device...

Page 42: ...ax Only Fax Tel External TAD or Manual and then press the option you want j Press Receive Modes overview 10 Some Receive Modes answer automatically Fax Only and Fax Tel You may want to change the Ring Delay before using these modes See Ring Delay on page 32 Fax Only 10 Fax Only mode will automatically answer every call as a fax call Fax Tel 10 Fax Tel mode recognizes and manages incoming fax and v...

Page 43: ...t repeating beeps press Fax Start and choose Receive The Easy Receive feature lets you receive faxes by lifting a handset on the same line as the machine See Online User s Guide Set Easy Receive External TAD 10 External TAD mode lets an external answering device manage your incoming calls Faxes will be received automatically Voice callers can record a message on the external TAD To connect your Ex...

Page 44: ...ine receives a call you and your caller will hear the normal telephone ring The number of rings is set in the Ring Delay setting If the call is a fax your machine will print or store it If the call is a voice call the machine will sound the F T Ring a fast pseudo double ring for the number of seconds you have set for the F T Ring Time If you hear the F T Ring it means you have a voice caller on th...

Page 45: ... If faded or streaked colors and text appear on your printouts some of the print head nozzles may be clogged Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern a Press NOTE You can also press Settings and then press Maintenance b Press a or b to display Improve Print Quality c Press Improve Print Quality d Press Check Print Quality e Following the instruct...

Page 46: ...ning procedure is finished press Yes and return to step e k Press If you clean the print head at least five times and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem color Try cleaning the print head up to five more times If the print has not improved contact Brother Customer Service See Brother numbers on page i IMPORTANT DO NOT tou...

Page 47: ...ected size in the paper tray or manual feed slot and then press Start The machine prints the Alignment Check Sheet i For the A pattern press a or b to display the number 1 9 of the test print that has the least visible vertical stripes and then press it Then press OK In the example number 6 is the best choice j Do one of the following If you selected Basic alignment repeat step i for patterns B to...

Page 48: ...s set up on both the machine and your computer Touchscreen Messages See Error and maintenance messages on page 37 If you did not solve the problem with the above checks See If you are having difficulty with your machine on page 55 Troubleshooting B If you think there is a problem with your machine check each of the items below first and follow the troubleshooting tips You can correct most problems...

Page 49: ...tab of the printer driver you can use the machine as a black and white printer 2 sided print is not available when this message appears Copying If the paper type is set to Plain Paper you can make copies in black and white 2 sided copy is not available when this message appears Faxing If the paper type is set to Plain Paper or Inkjet Paper the machine will receive and print the faxes in black and ...

Page 50: ... See Supplies on page 71 Cannot Detect Ink Volume If you are not using Genuine Brother Innobella ink the machine may not detect the ink volume Use a new Genuine Brother Innobella Ink Cartridge If the error is not cleared call Brother Customer Service Cannot Print Replace ink One or more of the ink cartridges have reached the end of their life The machine will stop all print operations While memory...

Page 51: ... correctly or the document scanned from the ADF was too long See Using the ADF MFC J4420DW on page 15 See Document jam MFC J4420DW on page 47 DR Mode in Use The machine is in Distinctive Ring mode You cannot change the Receive Mode from Manual to another mode Set Distinctive Ring to Off See Online User s Guide Register the Distinctive Ring Pattern High Temperature The room temperature is too high ...

Page 52: ...Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box must be replaced Call Brother Customer Service or a Brother Authorized Service Center to have your mac...

Page 53: ...up to room temperature Try again when the machine has warmed up Media is Full The USB flash drive you are using already contains 999 files Your machine can save to your USB flash drive only if it contains less than 999 files Delete unused files and try again The USB flash drive you are using does not have enough free space to scan the document Press Delete unused files from your USB flash drive to...

Page 54: ...re the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 48 Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Online User s Guide Clean the Paper Pick up Rollers The paper is jammed in the machine Remove the jammed paper by following the steps See Printer jam or paper jam on page 48 If this error occurs often...

Page 55: ...is a repeat paper jam try another paper jam operation See Additional paper jam clear operations on page 53 Paper Tray not detected The paper tray is not completely inserted Slowly push the paper tray completely into the machine Jammed paper or a foreign object has prevented the paper tray from being inserted properly Pull the paper tray out of the machine and remove the paper or foreign object If ...

Page 56: ... machine from the power for several minutes and then reconnect it The machine can be turned off without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 46 If the problem continues call Brother Customer Service Unusable Device Disconnect device from front connector turn machine off then on A broken device is connected to the USB direct interface Unplug th...

Page 57: ... size See Before loading paper on page 8 3 After you have checked the paper size and the paper orientation press OK on the Touchscreen The paper orientation is not proper for the paper size You did not set the paper guides in the tray to the indicators for the paper size you are using If you are printing from your computer make sure the paper size you choose in the printer driver matches the size ...

Page 58: ...o set your Station ID on page 28 a Press to temporarily interrupt the error b Press Settings c Press All Settings d Press a or b to display Service e Press Service f Press Data Transfer g Press Fax Transfer h Do one of the following If the Touchscreen displays No Data there are no faxes in the machine s memory Press Close and then press Enter the fax number where faxes will be forwarded i Press Fa...

Page 59: ...e See How to set your Station ID on page 28 a Press to temporarily interrupt the error b Press Settings c Press All Settings d Press a or b to display Service e Press Service f Press Data Transfer g Press Report Transfer h Enter the fax number where the Fax Journal report will be forwarded i Press Fax Start Document jam MFC J4420DW B Documents can jam in the ADF if they are not inserted or fed cor...

Page 60: ...any small paper scraps through 1 Document Cover c Close the document cover d Press Printer jam or paper jam B Follow these steps to locate and remove the jammed paper if the Touchscreen displays Paper Jam Front or Paper Jam Front Rear B NOTE If the Touchscreen displays Paper Jam Rear see page 51 a Unplug the machine from the AC power outlet b Pull the paper tray 1 completely out of the machine c P...

Page 61: ... f Put the paper tray firmly back in the machine g Using both hands use the finger holds on each side of the machine to lift the scanner cover 1 into the open position h Slowly pull the jammed paper 1 out of the machine i Move the print head if necessary to take out any paper remaining in this area Make sure paper scraps are not left in the corners of the machine 1 and 2 1 1 1 2 ...

Page 62: ...achine from the power source and remove the paper If ink gets on your skin or clothing immediately wash it off with soap or detergent j Gently close the scanner cover using the finger holds on each side Do one of the following If the Touchscreen displays Paper Jam Front go to step o If the Touchscreen displays Paper Jam Front Rear go to step k k Open the Jam Clear Cover 1 at the back of the machin...

Page 63: ...d the paper support flap 2 p Reconnect the power cord If the Touchscreen displays Paper Jam Rear follow these steps B a Unplug the machine from the AC power outlet b Open the Jam Clear Cover 1 at the back of the machine c Open the inside cover 1 d Pull the jammed paper out of the machine e Close the inside cover and Jam Clear Cover Make sure the covers are closed properly 2 1 1 1 ...

Page 64: ...jammed under the print head unplug the machine from the power source and then move the print head to release the paper If the print head is in the right corner as shown in the illustration you cannot move the print head Reconnect the power cord Hold down until the print head moves to the center Then unplug the machine from the power source and remove the paper If ink gets on your skin or clothing ...

Page 65: ...g if you want to remove the scraps Press Yes to return to the Home screen b Press Settings c Press Maintenance d Press a or b to display Remove Paper Scraps e Press Remove Paper Scraps f Follow the instructions on the Touchscreen to remove the paper scraps NOTE During the procedure you must load the Maintenance sheet included with your machine in Landscape position in the manual feed slot If you d...

Page 66: ...orted authentication encryption method has been detected on your wireless access point router Your wireless access point router is using an authentication encryption method that is not supported by the device Check that you are selecting the correct SSID network name TS 05 The specified SSID or network key are incorrect Check that you are selecting the correct SSID network name and are entering th...

Page 67: ...e document is displayed on the screen but they do not show up when it is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Online User s Guide Unprintable Area Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try ...

Page 68: ...her supplies may affect the print quality hardware performance and machine reliability Make sure you are using one of the recommended types of paper See Online User s Guide Acceptable Paper and Other Print Media The recommended environment for your machine is between 68 F to 91 F 20 C to 33 C White horizontal lines appear in text or graphics Letter A4 and Executive Ledger A3 Legal A5 A6 envelopes ...

Page 69: ...face down in the paper tray Make sure you are using Genuine Brother Innobella Ink If you are using photo paper make sure that you have set the correct paper type If you are printing a photo from your PC set the Media Type in the printer driver Ink is smudged or wet when using glossy photo paper Be sure to check the front and back of the paper Place the glossy surface printing surface face down See...

Page 70: ...er on page 8 Make sure the paper is loaded correctly in the paper tray Remove all the paper from the tray and fan the stack of paper well then put it back in the tray Make sure you do not push the paper in too far Make sure the Jam Clear Cover is closed correctly See Printer jam or paper jam on page 48 Make sure the Base Pad in the paper tray is not dirty See Online User s Guide Clean the Paper Pi...

Page 71: ...k No dial tone Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine Canada only Change the Tone Pulse setting See Online User s Guide Set Tone or Pulse Dialing Mode Send a manual fax by pressing Hook and dialing the number Wait to hear fax receiving tones before pressing Fax Start If there is no dial tone con...

Page 72: ...your Brother machine is on a line with the Distinctive Ring subscriber service see Online User s Guide Distinctive Ring If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a pseudo double ring to alert you to answer voice calls If ...

Page 73: ...t your Brother machine s Receive Mode to External TAD See How to choose the correct Receive Mode on page 29 Make sure your Brother machine s Easy Receive feature is turned On Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Online User s Guide Set Easy Receive If you often get transmission errors due to possible...

Page 74: ...y mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Try avoiding this problem by turning Easy Receive to Off See Online User s Guide Set Easy Receive Sending a fax call to the machine If you answered on an extension telephone press your Fax Receive Code the factory setting is l 5 1 If you answer...

Page 75: ...F MFC J4420DW Vertical black lines appear in the scanned data Clean the white bar and the glass strip underneath it See Cleaning the scanner on page 33 Try using the scanner glass See Using the scanner glass on page 16 PhotoCapture Center Difficulties Difficulty Suggestions Removable Disk does not work correctly 1 Take out the USB flash drive and put it back in again 2 If you have tried Eject from...

Page 76: ...ndows It is necessary to set the third party Security Firewall Software to allow PC FAX Rx Add port 54926 for Network PC FAX Rx See Online User s Guide My Brother Machine Cannot Print Scan or PC FAX Receive over the Network The Brother software cannot be installed Windows If the Security Software warning appears on the PC screen during the installation change the Security Software settings to perm...

Page 77: ... in fax operations a Press Settings b Press All Settings c Press a or b to display Initial Setup d Press Initial Setup e Press a or b to display Compatibility f Press Compatibility g Press Normal or Basic for VoIP Basic for VoIP reduces the modem speed to 9 600 bps and turns off color fax receiving and Error Correction Mode ECM except for color fax sending Unless interference is a recurring proble...

Page 78: ...lable 1 Machine Reset You can reset all the machine s settings that you have changed such as Date and Time and Ring Delay The icon will be restored to the Home screen USA only 2 Network You can reset the print server back to its factory settings such as the password and IP address information 3 Address Book Fax Address Book Fax resets the following settings Address Book Address Book and Setup Grou...

Page 79: ...ss a or b to display Initial Setup d Press Initial Setup e Press a or b to display Reset f Press Reset g Press a or b to display the type of reset Machine Reset Network Address Book Fax or All Settings and then press it h Press Yes to confirm i Press Yes for two seconds to reboot the machine ...

Page 80: ...19 paper type 19 using ADF 15 using scanner glass 16 Custom telephone features on a single line 62 D Dialing a pause 27 Document loading 15 16 E Envelopes 8 11 Error messages on Touchscreen 37 F Fax from PC See Online User s Guide Fax stand alone receiving 29 difficulties 59 60 F T Ring Time setting 32 Ring Delay setting 32 telephone line interference or VoIP system 65 sending 26 difficulties 61 t...

Page 81: ...xternal 29 Receive Mode 29 Telephone line difficulties 59 interference or VoIP system 65 Text entering 7 Transferring your faxes or Fax Journal report 46 Troubleshooting document jam 47 error and maintenance messages on Touchscreen 37 if you are having difficulty copying 63 incoming calls 62 Network 64 paper handling 58 phone line or connections 59 PhotoCapture Center 63 print quality 56 printing ...

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Page 83: ...nta LC203M Black Yellow Cyan and Magenta Approximately 550 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement supplies visit http www brother com pageyield What is Innobella Innobella is a range of genuine supplies offered by Brother The name Innobella derives from the words Innovation and Bella meaning Beautiful in Italian and ...

Page 84: ...rother International Corporation Canada Ltd 1 rue Hôtel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Visit us on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries ...

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